Operations Management: Approaches, Factors, and Objectives

This report provides a comprehensive overview of operations management, beginning with an introduction that highlights the significance of setting organizational strategies and coordinating resources. It explores various approaches to operations management, with a particular focus on Total Quality Management (TQM) and its role in enhancing service quality. The report emphasizes the importance of operations management in achieving business objectives, using Amazon as a case study to illustrate the impact of effective supply chain management and global expansion. It also delves into internal factors such as culture, corporate culture, and ethics, and their influence on decision-making within organizations. The report concludes by summarizing key findings and referencing sources such as journal articles and books on operations and supply chain management.