Operations Management Report: Comparing Leaders and Managers Roles

This report delves into the core concepts of operations management, examining the distinct roles and characteristics of leaders and managers within an organizational context. It explores the importance of operational management in achieving business objectives, using Marks and Spencer as a case study to illustrate practical applications. The report compares and contrasts leadership and management functions in various situational contexts, evaluating the effectiveness of different leadership theories and models, including situational leadership, systems leadership, and contingency approaches. Key approaches to operations management are analyzed, emphasizing the roles of leaders and managers in areas such as planning, leading, and organizing. The report also assesses the impact of the business environment on operational decision-making, highlighting the factors that influence leaders and managers in their strategic choices.

Operations management

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Compare the different roles and characteristics of a leader and a manager...........................1
LO2..................................................................................................................................................3
P2 the role of a leader and the function of a manager apply in different situational contexts....3
P3 Evaluate different theories and models of approach, including situational leadership,
systems leadership and contingency...........................................................................................4
LO3..................................................................................................................................................5
P4 key approaches to operations management and the role that leaders and managers play....5
P5 Importance and value of operations management in achieving business objectives.............7
LO4..................................................................................................................................................8
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................8
CONCLUSIONS.............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Each and Every organization has some key elements, which play an important
role in business environment and is called as operational management. it is very important for
organization to managing, designing and controlling the business activities or operations
effectively and efficiently. This management system is providing an idea for understanding the
business logics and their functions. This is an effective procedure to understand the needs and
requirements of business operations. Operational management especially deals with the other
firms in finding needs of resources and utilizations and they develop an efficient product that
would be helping for business development.
Marks and Spencer is the fastest growing organization to explore their business all over
the world. They are planning an effective strategy to solve the issues and problems in proper
way. This organization uses different technologies and platforms to understand business process
like critical situations and network planning etc.
This report will determine the roles and responsibilities of managers and leaders in an
organization. They try to achieve their goals and objectives therefore; it will maintain the quality
of product.
LO1
P1 Compare the different roles and characteristics of a leader and a manager
Leader and manager are important for organization to handle business process in proper
manner. Leader is a person who manage all the business functionality therefore, it also collecting
essential information for growth and development. They have specific vision towards the growth
and it also provides the details and knowledge of product. It will balance the coordination
between stakeholder and other team members (Brueller and Markman, 2018.). Manager is also
important to handle the business process in proper way. It also implements an innovative idea for
growth and development.
Roles and Characteristics of leader-
There are some unique roles and characteristics of leader discussed below:
Honesty- This is important quality in leaders which are provides the correct information
to their clients and customer. They are especially concerned about the growth and development.
The leadership quality is the best skill of any leader to manage the business operations in proper
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manner. Honesty is essential for organization to increase their productivity and profitability in
marketplace.
Communication Skill- A leader has good communication skills to easily understand
requirements of customers and it provides correct information related to products purchased,
delivery information etc. This is an effective quality while helping other team members and
working together on the same project (Dorgigné and Gourbesville, 2018). Communication is
expressing emotions, expectations, advice and issues towards staff and organizations. This is the
best technique to meet all goals and objectives.
Providing guidance- A leader is not only provides the information but also guide
towards the role of business operations. They performing different task to achieve their goals and
objectives. Guidance means to instruct someone towards his or her roles and responsibilities.
Therefore, it easily understanding the business operations and provide the important details
regarding the companies.
Motivation- A leader plays an important role to influences and motivate their employee.
They mainly focus on goals and objectives and try to establish a unique business all over the
world. This is the best way to increase the productivity and profitability in marketplace.
Role and Characteristics of Manager-
There are some unique roles and characteristics of manager discuss in given below:
Leadership- A manager is an important part of organization that has effective skills and
quality to perform different functions and operations. Marks and Spencer hire Talented manager
to handle all business activities and operations in proper manner. Being a manager, there are lots
of responsibilities to manage all business process and leading a team. (Enea and Osborne, 2018)
Experience- It is hard for manager to performing a leadership role in business process.
Marks and Spencer is a leading organization that has efficient manager to manage the whole
business operations in proper manner. Manager is conducting an event for employee because
with the help of event, it easily enhances their skill and knowledge for growth and development.
Time management- Time management is essential for organization to complete their
task on time. It is an important key for organization because the firm provide more priority to the
time management. The manager of Marks and Spencer is interact with the other worker to share
their opinion and view point for growth and development.
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Planning strategy- Manager always planning an innovative idea for increase their sales
and productivity in global marketplace. The effective strategy is essential for business to enhance
their branches all over the world. Marks and Spencer is a leading organization to launch a new
product in marketplace.
LO2
P2 the role of a leader and the function of a manager apply in different situational contexts
The manager and leader is important people to performing various functions to achieve
their targets in which both have capabilities and quality to increase their sales and productivity in
marketplace. They will help to mark and Spencer to enhance their product on other countries as
well as cities. The manager and leader is adopting a new technology and platform to developing
an effective product in market (Gray and Massimino, 2018). They will try to launch a new
product and new ideas implementing in the product features. This is the best way to planning to
increase their brand image in market.
The role of manager and leader creates an effective strategy to moving in the right
direction to fulfil all the goals of organization. There are variety of function performing in
management system that is helps for organization to increase their growth level in global market.
Marks and Spencer is the fastest growing organization to facing issues elated the price of
product, raw materials, equipment etc. All is required phase for increasing their productivity in
which it can be implementing a new approaches and ideas. Leader and manager is coordinating
between each other and sharing the important information. They are making an effective plan to
handle the critical situations such as cost of product and manufacture to change the revenue and
sales in the organization.
There are many theories implementing for growth to enhance the business in which
leadership quality is explores the company form bottom to top level. Marks and Spencer is
mainly focuses on the theories and these theories combine with the quality of leadership to
decrease the cost of manufactures. This important theories is applied by marks and Spencer to
deals with the different situations to increase the production of product and cost of product in
marketplace. Management is mainly focuses to putting some efforts by manager a leader to
achieve the objective. They are working with the team members to identifying the performance
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of each employee because there are important duties of every leader and manager to managing
their role and responsibilities towards the business process.
P3 Evaluate different theories and models of approach, including situational leadership, systems
leadership and contingency
There are many approaches and theories applicable in the marks and Spencer that can be
considers as a leadership quality in the company. The leadership quality and skill is very
essential for organization to understand the need of customer and employee. It will manage the
whole business activities and operations in proper ways. A leader is performing a different task
and functions to achieve their goals (Leone and Porretta, 2018). This task is describe in given
below:
1. A leader is always influence or motivate to their employee to focus on their work. They
have clear vision to concern about the future and past.
2. It is creating an effective strategy and planning for growth and development. They
develop an efficient team to managing the business operations and functions. It will
manage their mission and vision of organization.
There are different theories and approaches includes in the leadership which are discussed in
given below:
Situational Leadership- This leadership quality is very important for organization to
adjust their style according to the client and customers. For growth and development, it is very
important for company to uses different technology and tools that execute a new idea in the
product development. The situational leadership is change their pattern and style according the
requirement because most of the cases, the customer has demanding a new product that is not
available in market so it is better for organization to handle the situation with the help of
situation leadership quality (Maring and Blauw, 2018). Manager and leaders has capabilities and
skill to produce a new product according to meet the customer need. Marks and Spencer is easily
handles the issues and problem with the help of their efficient manager and leaders.
System leadership- System leadership quality is applied in Marks and Spencer because it
controls all employee and their working style with the help of this leadership. Manager is
communicates with their employee to identify the need and requirement of customer. Marks and
Spencer required to making change in their business operations and the implementing an
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effective strategies and planning for growth and development. This leadership style is improves
the quality of product and cost of manufacturing in each department.
Contingency- This leadership style is not very effective and not very best way to
managing the business operations (Mulhanga and Lima, 2018). The functionality and operational
of marks and Spencer is depends upon their external and internal factor or situations. A leader
and manager is putting some efforts to enhance and increase their profitability and productivity
in marketplace. The management is try to motivate to their employee so that they performing
well for growth and development.
LO3
P4 key approaches to operations management and the role that leaders and managers play
Operational management is essential part of organization to managing the business plans
and providing the best services and goods in market. This management is providing the various
functions to control the business operations and functions such as materials, strength of output,
labour conditions. The best example is marks and Spencer. It is a leading organization to
performing many tasks. They have an efficient management system of this organization to design
,controlling the business process with the help of technology. There are some important
approaches which applicable in business development such as Leading, controlling, planning and
organizing.
Planning- Planning is important function that has some specific goals and targets suitable
for business development. The manager of marks Spencer is planning new strategy for growth
and development. Manager is playing an important role to managing the whole business process
and they have capabilities taking a right decision at the time of business. Planning is the best
approach to understand the need and requirement of customer and organization (Nohara and
Sato, 2018). A planner is aware about the market value and brand value. There are various
planning involved in business process such as operational planning, tactical planning and
strategic planning etc.
Leading- The team leader is very important person to managing the whole business
process in proper way. Marks and Spencer is a leading organization to provide the right
information to their employee. They communicate with the manager to sharing all information
related product and delivery. A good leader is try to achieve the goals and targets of organization
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because they an efficient leadership style to managing, controlling all the business in proper
manner.
Organizing- The manager of Marks and Spencer is providing all resources of the firm in
very effective way to fulfil all the need and requirement of organization. The main role of leader
to influences and motivate to their employee and performing various functions such as the
resources are available that would be utilizes and generate an effective outcome. Each and every
organization is conducting many events for personality development of employee. Most of the
important events and business meeting are organizing by company that would be provides all
facilitates and services to clients.
Controlling- the business strategy is implementing in the process of growth where all the
process is controlled by manager because he is important leader of organization to understand the
need of business. First of all, the manager is identifying the performance of employee and
provides a guidance related the planning, marketing research etc (Prajogo and Cheng, 2018).
Controlling is essential for business process to managing the operations in effectively and
efficiently.
Directing- Manager is try to motivates or influence their employee to achieve their goals
and targets. They mainly focus on building an effective coordination between employee and
management. Manager provides only information to their employee but a good leader is playing
important role to creating an efficient team to provide the right direction. Manager always
provide the right direction to their employee and also motivates towards their goals and
objectives.
Staffing- this is important responsibilities of manager and leader to recruit the right
person who has capabilities and skill to develop their business all over the world. This is the best
approaches to finding the talented person to always focus on their objectives (Ramos and
Barbosa-Póvoa, 2018). Leader is influences to their employee and allocate their work according
to the capabilities and knowledge of people. Staffing is main part of organization because they
improve the quality of services in marketplace. It always uses different techniques to change
their working style so that the customer impress with their services.
Coordinating- Marks and Spencer is the organization to coordinating between the
departments in proper way which is essential to interact with other departments and sharing the
information. For example- According to marks and Spencer, there are various departments such
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as finance and production department that coordinating between each other. This organization is
provides the best quality of product in very reasonable rate. A good leader is developing a
planning to managing the communication between the departments. Leadership quality has better
communication skill that is helping for growth and development.
P5 Importance and value of operations management in achieving business objectives
Operational management is crucial part of organization to performing different task such
as controlling, planning, supervising, managing and organizing etc. The main objective of this
management to provide the product and services on time. There are importance of operational
management in business development.
Operational management is a term that are managing the business operations with the
help of planning because without making an efficient strategy, it can not be possible to achieve
their goals and tagetes. It will manage the daily business activities in proper manner. This
management process is applicable in required resources such as money, labours and raw material
for product development. For growth and development, it performing various operations like
planning, leading coordinating, organizing and staffing, directing etc.
This management system is improves the quality of product and overall increase the
productivity and profitability (Repetto and Tizzi,2018). This process is contributes to making an
effective product to their customer. It is the heart of firm that can control the entire business
operations in proper manner.
Operational management is performing various business functions to achieve their goals
and targets. In terms of output and input, it will increase the productivity in marketplace. With
the help of performance it will measure the efficiency of manager and leader in the organization.
They mainly focus on the resources to deals with the goals.
Most of the organization is believes that operational management is not essential for
organization but after discovered, it will find that the functioning and operations of organization
is important. It easily identifying the roles and responsibilities of business development. It also
handles the critical issues and problems like maintenance of equipment and system, design and
operation's etc. It also found manufacture any type of raw material making an effective quality of
goods and services to their customer. It is very necessary part of organization to managing their
sales and promotions in marketplace.
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LO4
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers
The factors of the business concern situation of Marks and Spencer that can feeling the
operational social control and decision devising of director and leaders can be the skilfulness of
the person, on which the decisions regard the leading style applied count and the carrying into
human action of the worker are the major component in the happening of the functional social
control that consist of the total quality direction.
On that point are respective factors which are touching the business state of affairs of an
administration. This also leads an contact on the functional social control and determination
making of the leadership and director. These component can be interior as well as outside and
can bear upon the business situation negatively or fix. The administration within the Marks and
Spencer needs to focussing on these weather in order to get the better of the factors in efficacious
manner. The antithetical factors which powerfulness the operational social control and
determination making are as follows -3. Missionary post and subjective – With respect to ever-changing business geographical
area and competition the Marks and Spencer needs to change their goals and objectives.
The modification in goals and impersonal needs a located business organization plan of
action and plans of the trading operations within the arrangement which is a leading
impinging on the overall administration of the steadfast (Tavakoli and Pouresmaeil,
2018). Organisation is to set the particular objective as per the need of current
employment and increase market share. Some changes are made as per he need of overall
market share.4. Economic value System – This factor is based on the criterion and civilization of the
organisation. The assorted policies, rules and regulative framework of an organization
affect the concern state of dealings has a great contact on the operational administration
as well as the decision making procedure of the leaders and managers. The policies of a
business often changes according to various situation and needs, this change also greatly
affect the organisational structure and functionality.5. Commercial enterprise factors – Every organisation in order to perform the business
operations and functions requires finance or investment. For example production of
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goods requires raw material, machine and human resource, These necessitate can not be
consummated without the inaccessibility of finance. Hence, organize trading operations
and decision making activity are greatly affected by the fiscal constituent. In this factor to
be focus on some rates will be change for improving overall market sector. There are
implementation as per the need of organisation and other factor as well.
6. Governmental factors – These are cause which are accompanying to the laws of the
authorities which are imposed on organize, The authorities policies are all-important to
be travel by each and every arrangement as its appreciable to do disregard the authorities
policies and laws. The system of normal order or laws can have a constructive as well
pessimistic contact on the trading operations as well as determination making by the
leadership and the come through director of an arrangement. It is help to improve the
current employment as well as future change for improving organisation sector. This is
help to manage work as well as profitability must be change for improving overall market
share. This is to be give positive and negative impact on it for improving performance
level of organisational sector. This is help to improving future conditions. Marks and
Spencer is the best organization to use efficient raw material and converts into the better
quality of product in marketplace. In this way, it increases their sales, productivity and
profitability in marketplace. Some times, it is very complicated process because it will
deeply understand the knowledge and skill of business process with the help of
organization.
CONCLUSIONS
This report is mainly identifying the different the roles and responsibilities of manager
and leader in business process because it can be achieve their task and goals with the help of
leader and manger. These are important peoples to making an effective strategy and planning to
achieve their goals and targets. There are various approaches and theories using for increase their
productivity and profitability in marketplace. These approaches are plays important role in
growth and development. There are different factors that impact on the business operations and
functions. As per discussion, it concluded that the Operational management is crucial part of
organization to performing different task such as controlling, planning, supervising, managing
and organizing etc. The main objective of this management to provide the product and services
on time. There are importance of operational management in business development.
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REFERENCES
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