Operations Management Report: Operational Efficiencies & Leadership

This report provides an overview of operations management, analyzing key operational functions such as inventory management, customer service, budgeting, and marketing. It explores various operational approaches including Six Sigma, Lean Management, and Total Quality Management, examining their impact on business efficiency. The report also investigates the influence of external business environment factors like political, sociological, economic, and technological aspects on business operations. Furthermore, it discusses how operational efficiencies can be improved through different leadership styles such as authoritarian, democratic, and situational leadership. The report concludes with recommendations for Waitrose, suggesting improvements in technology adoption and market research to maintain a competitive advantage, along with a list of references.

Management and
Operations
(Project 2)

Table of Content
 Introduction
 Operational functions identifying the roles and
responsibilities of managers
 Operational approaches to operation management
 Impact of external business environment factors
 Operational efficiencies can be improved
 Conclusion
 Recommendations
 References

Introduction
Operation is a chunk of organization activities which helps
company to transform the inputs into outputs like goods and
services. Raw materials are transform into final good and service
which can be consume by the consumers. Operation activities
which allure customers to visit again are as follows,
 Inventory management
 Customer service
 Marketing
 Administration

Key operational functions
In the retail industry, whole operations of the company is based
on few points which make or demolish the company. Managers
plays an important role while managing the functions of the
operation.
 Inventory management
 Customer service
 Budgeting and planning
 Marketing
 Administration

KEY OPERATIONAL APPROACHES
Operation management simply means to manage all the
operations activities and make the proper utilization of
resources. With the help of Operation management, Waitrose
can create the maximum efficiency from the employees that
would directly affect the profit margin of the company.

Continue...
The operational approaches of
Operation management
are as follows:
 Six sigma techniques
 Lean management
 Total quality
Management

Continue...
Six sigma technique :It's a method for upgrading the quality of
the operation by reducing cost, saving time and abolish errors.
Lean management: It's way of perpetual improvement of the
activities through which quality and the quantity improves with
time.
Total quality Management: With the help of TQM the
productivity and quality of the product increases and through
this meet the expectations of the customer.

Impact of external business environment
factors
External environment always affects
business and its strategy which
prepare by the leaders and
managers as well. Factors
affecting Waitrose are as
follows:
 Political factor
 Sociological factors
 Economical factors
 Technological factors

Efficiencies can be improved to
successfully meet business objectives
Leader always plays an important
part in the success of the
company. Waitrose can improve
their operational efficiencies
through various leadership
approach like
 Authoritarian leadership style
 Democratic style
 Situational leadership

Conclusion
It has been concluded from above mention report that operation
management plays a necessary role in business. Under this
mention presentation studied about the different approaches to
operation management. Different leadership styles has been
discussed under this presentation.

Recommendations
 Waitrose should focus on improving the technology and try
to use the latest one. Through this they can make a
competitive advantage over others.
 Leader should give extra focus to research. As Waitrose
should be the first one to identify then unfulfilled needs of
the consumer and change their plan accordingly.

References
Giltinane, C.L., 2013. Leadership styles and theories. Nursing
Standard. 27(41).
Pierro, A. and et. al., 2013. Bases of social power, leadership
styles, and organizational commitment. International Journal
of Psychology. 48(6). pp.1122-1134.

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