Operations Management at Google: Leadership, Approaches, and Analysis

This report examines Google's approach to operations management, focusing on key aspects like human resource management, inventory management, and quality management. It explores the application of Six Sigma, Just in Time, and Total Quality Management (TQM) within Google's operational framework. The report also highlights the roles of leaders and managers, emphasizing the importance of leadership styles and employee training for optimal performance. Furthermore, it underscores the significance of operations management in enhancing customer satisfaction, building goodwill, improving quality, boosting productivity, and increasing revenue. The conclusion suggests the use of transformational leadership theory and classical management theory in Google's context. The report includes references to relevant literature on supply chain management and related topics.

Management and Operations
(Task 3 and Task 4)

Cover Content
• Introduction
• Key approaches to operation management
• Various approaches are used by google in operation management
• Role Played by Manager and leader
• Importance of operations management
• Conclusion
• References

Introduction
• Operation management is a process of managing managerial activities
such as planning, analyzing, controlling, and supervising. Their main
motive is to produce and distribute a good quality of goods and
services to their potential customers with in a given time period.
• This present report is based on American multinational technology
company Google. In the context of Google, operation management
helps in taking a strategic decision regarding their business activities.

Key approaches to operations management
Operations management is management function which is considered with
planning, organizing and supervising in context of production and
manufacturing. It is concerned with managing overall production system,
which involves process that converts inputs into outputs in efficient way
by profit maximization.

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Human Resource and Job design
Inventory Management
Quality Management

Various approaches are used by google in
operation management
• Six Sigma
• Just in time approach
• Total Quality Management (TQM)

Role Played by Manager and leader
Role played by leaders:
Leaders play important role in operations management as they adopt
Laissez-faire leadership style which helps in encouraging, empowering
and motivating employees.
Role played by Managers:
Managers of Google, helps in managing and controlling performance of
employees by providing training for latest software and technology.

Importance of operations management
• Satisfying Customer
• High Goodwill
• Quality management
• Enhancing overall productivity
• Revenue Increase

Conclusion
It can be identified that leaders and managers change their roles according
to the situation. Also, the leaders should use transformational theory of
leadership and managers should use classical theory of management.

References
Beske, P. and Seuring, S., 2014. Putting sustainability into supply chain
management. Supply Chain Management: an international journal,
19(3). pp.322-331.
Boyd, A. H. and Dougherty, G. M., 2016. Seed Processing Operations-
Mangement.

Thankyou