Operations Management: Approaches, Significance, and Role of Leaders

This report delves into the core concepts of operations management, examining various approaches and their practical applications. It explores the significance of operations management in achieving business objectives, highlighting how it contributes to efficiency and profitability. The report also analyzes the role of leaders and managers in driving operational excellence, emphasizing the importance of strategic decision-making, employee management, and the implementation of quality management systems like Total Quality Management (TQM) and Six Sigma. The report also includes a review of Business Process Re-engineering (BPR) and how these are applied in companies like Uber. The report concludes with a discussion on the impact of innovative techniques and employee behavior on operational performance, providing a comprehensive overview of the key elements that contribute to effective operations management.

Management and operations

 Introduction
 Key approaches of operations management
 Significance and value of operations management
 References
Table of content

Operation management is the constitution of business
action aimed at ensuring optimum efficiency within a
business, which in turn helps to improve profitability.
This process helps in designing, executing and
implementing the process which converts raw material
into finished good and services.
Introduction

The new trends on lobar market, technology up-gradation, environmental concern,
digitization operation required to be innovative. So, to accomplish these scenarios,
approaches to operational management have to applied. Uber have make strategies in
respect to those approaches.
Key approaches of operations management

There the approaches of operation management and the role leader and manager plays :-
 Business process re-engineering(BPR): This approach is related to changes take place in the
organisation.
 Total quality management(TQM): This approach is related to the culture and attitude of the
organisation.
 Behavioral operation management: This approach is related to the interaction between human
behavior and emotion when facing tangled decision-making.
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 Six sigma: This approach is not only improve the
quality of product and services but also improve the
current process of business and defect in the product
and services can be discovered and abolished. This
approach is create for large organisation to manage
the quality.
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Total quality management(TQM) :It is a system of management that is based on every
member and committed to maintaining high standards of work in every aspect. Managers
are responsible for effective implementation of TQM and leaders are responsible for
providing proper training to employees for its smooth execution.
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 Operation management is important for company to achieve the business objectives. Leader and
manger play a curial part while achieving the business objectives efficiently. Uber is a transport
delivering e-commerce company. They provide the cab services, food services, bicycle sharing
services etc.
Significance and value of operations management

The importance and values of operation management to achieve business objective
 Innovation is very important in operation management to fully achieve the business objective. The
innovation in the techniques use by the company have to reframe on regularly basis to achieve the
objectives.
 If company manages the employee effectively and efficiently in operational activity to achieve the
business objectives. In this behavioral approach is related as the behavior of the employee can effect
their performance. The decision which leader and manger take can effect their behavior and the
performance as well.
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Role of leader and manager in improving the operational management
 The leader and manger decisions can improve the efficiency and effectiveness of operational activity to
successfully achieve the objectives. Their work have be aligned so that workers performances can help
the organisation. Plans and strategies are formulated in a way that can help them to achieve the
objectives. Execution and decision-making also effects in achieving the objectives.
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 Galindo, G. and Batta, R., 2013. Review of recent developments in OR/MS research in disaster
operations management.European Journal of Operational Research.230(2). pp.201-211.
 Subramanian, N. and Ramanathan, R., 2012. A review of applications of Analytic Hierarchy Process in
operations management.International Journal of Production Economics.138(2). pp.215-241.
 Brown, S. and Bessant, J., 2013.Strategic operations management. Routledge.
References

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