Analyzing the Impact of Operations Management on Business Success

Desklib provides past papers and solved assignments for students. This presentation explores operations management.

Slide 1: Main Approaches to Operations Management
 The Customer Care approach to Operations Management
 Just-in-Time approach to Operations Management
 Quality Management approach to Operations Management
Operations management is one of the most essential factors in modern business industry that help
organisations to align its activities with the organisation objective. One of the most popular
approaches in this case is the customer care approaches that help organisations to execute
activities that fulfil the consumer demands. On the other hand, the just in time approach helps in
cutting costs as it only directs activities when they are needed (Ketokivi, 2017). Quality
management approach helps in maintaining quality as per service and production is concerned.
Slide 2: Roles of Leaders and Managers
 Management teams implement strategies, appropriate for different situations
 Leaders can motivate employees to perform better as per organizational objectives
In terms of operations management, management teams generally implement strategies that can
help align the efforts from organisational elements with the organisational objectives. It is
mentionable in this case, that management teams lay the groundwork as far as operations are
concerned (Radnor, 2015). Leadership also plays a key part as it helps to develop individual
performances and it puts effects to align the performances with the departmental objective.
Slide 3: Help from Leaders and Managers in Operations Management
 Effective People Management skills can be implemented by leadership groups
 Managers help analyzing the performances with regards to pre determined benchmarks.

In operations management, people management skills are necessary as employee performance is
must need to be aligned with the organisation objectives. With people management skills, it is
important that operations managers are aware of the benchmarks that have been set previously
with regards to the organisational desires (Swink, 2017). Managers in this case help to analyse
the employees performances and they also compare the organisational performance with pre
determined levels.
Slide 4: Importance of Operations Management
 Operations Managements boosts up organizational efficiency
 Operational Management helps in maintaining work culture
 Operations Management also helps in directing efforts to one particular direction
Operations management is regarded as very essential to the environment of any firm in any
business industry because it increases organisational efficiency as per the amount of input that is
provided by investors or business owners (Watson, 2015). A productive work culture might help
organisations to match the demands in the market and therefore organisational operations
management is necessary. Organisational performances generally are the summation of efforts
from all different departments and organisational operations management helps to direct all these
efforts in one single direction.
Slide 5: Evaluation of influences of Operations Management in business context
 It handles different departments of an organization in one time
 In manufacturing firms operations management is very productive
 It maximizes capacity of different organizational elements
 Too much dependency on planning

 Too much complexity in execution
Organisational operations management can have several impacts on any organisational
environment. Mostly it handles different departments of an organisation in one time and
therefore it must be credited for its effectiveness. Different departments can experience lags from
time to time and with operations management the capacity to perform maximizes (Mahadevan,
2015). One disadvantage of organisational operations management is that it depends too much on
effective planning and if there are any errors in the operations management plan then the whole
process can come undone. As the process deals with different departments at one time, there are
chances of complexities.
Slide 6: Assessment of factors that influence operations management
 Micro Factors
1. Labor efficiency
2. Culture of Firm
3. Structure of Firm
 Macro Factors
1. Innovation
2. Technology
3. Government Regulations
4. Market situations
Factors that influence operations management are of two different types such as micro factors
and micro factors. Micro factors generally belong to the internal business environment and this
consists of elements such as labour efficiency, culture of the firm, structure of the organisation

(Carnes, 2016). On the other hand, the Macro factors generally belong to the external
environment and this contains elements such as innovation, technology, government regulations,
market situations etc.
Slide 7: Assessment of factors that influence leadership decision making
 Employee Performances
 Organizational Objectives
 Pre determined Benchmarks
Employee performance is one of the most essential factors that can influence the decision
making of managers or leaders in a particular business environment. Employees are regarded as
one of the main stakeholders of any organisation and therefore their performances play huge part
in assessing the organisational performance (Xu, 2016). The organisational objectives also guide
the leadership group in terms of setting different policies and strategies. In some situations there
are some benchmarks that has been previously set by the executive level of employees and
leadership groups also have to take into account all these measures before making any decisions.
Slide 8: Analysis of how different factors influence business performance
 Political Environment
 Economic Environment
 Social Environment
 Technological Environment

Business performances are generally impacted by factors such as political environment,
economic environment, social environment and technological environment (Ding, 2018).
However, all these factors are related to the external environment.

References
Hitt, M.A., Carnes, C.M. and Xu, K., 2016. A current view of resource based theory in
operations management: A response to Bromiley and Rau. Journal of Operations
Management, 41(10), pp.107-109.
Hitt, M.A., Xu, K. and Carnes, C.M., 2016. Resource based theory in operations management
research. Journal of Operations Management, 41, pp.77-94.
Ketokivi, M. and McIntosh, C.N., 2017. Addressing the endogeneity dilemma in operations
management research: Theoretical, empirical, and pragmatic considerations. Journal of
Operations Management, 52, pp.1-14.
Lu, G., Ding, X.D., Peng, D.X. and Chuang, H.H.C., 2018. Addressing endogeneity in
operations management research: Recent developments, common problems, and directions for
future research. Journal of Operations Management.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
O’Neill, P., Sohal, A. and Teng, C.W., 2016. Quality management approaches and their impact
on firms׳ financial performance–An Australian study. International Journal of Production
Economics, 171, pp.381-393.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Swink, M., Melnyk, S.A., Cooper, M.B. and Hartley, J.L., 2017. Managing operations across the
supply chain. New York, NY: McGraw-Hill Education.

Walker, H., Chicksand, D., Radnor, Z. and Watson, G., 2015. Theoretical perspectives in
operations management: an analysis of the literature. International Journal of Operations &
Production Management, 35(8), pp.1182-1206.