Continuous Improvement Plan and Operations Management at Deloitte

This report provides a detailed analysis of Deloitte's operations management, focusing on the implementation of operations management principles within the organization. It examines the application of Six Sigma and Lean management methodologies to improve efficiency and reduce errors. The report further explores a continuous improvement plan, evaluating its effectiveness through various theories, models, and concepts. It includes an assessment of the project lifecycle, detailing the rationale for project methodologies, tools, and leadership approaches. The report also considers key principles such as reality, humility, organization, accountability, change, quality control, success, understanding competition, causality, and consumer collaboration within Deloitte's operational context. The analysis supports strategies for achieving improved efficiency, and it offers insights into how Deloitte can optimize its operations and enhance its service quality.

Operations and
Project Management

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1 Implementation of the operations management principles in relation to Tesco...............1
M1 Implementation of operation management in relation to six sigma methodology and lean
management............................................................................................................................3
D1 Apply appropriate theories or models to justify the strategies of the continuous
improvement plan for achieving the improved efficiency. .................................................3
P2 Prepare a continuous improvement plan which is based on the review and criticise the
operation management principles within the organisational context ....................................3
M2 Evaluate the effectiveness of the continuous improvement plan with support of theories,
models and concepts ..............................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................6

INTRODUCTION
Operation management help the organisation to adopt the best practices to perform the
operations in order to achieve the profitable outcome by effective utilisation of the resources of
the company. This help the a business concern in gaining the competitive advantage and enhance
the quality of the products. In this report, the organisation has been focus upon is Deloitte which
is a global professional services provider with headquartered in London, UK(Al-Odeh2020)It
provides global services of audit and assurance, consulting, financial advisory, risk advisory and
tax related services. The report will cover the implementation of principles of the operations
management and and also discuss the six sigma methodology and lean management. Further, it
will explain the continuous improvement plan and also discuss effectiveness by using the
appropriate models and theories. Moreover, it will demonstrate the project life cycle and
rationale for the project methodologies, tools and leadership. Apart from this, it will shows the
effectiveness of the project life cycle by using proper models.
MAIN BODY
P1 Implementation of the operations management principles in relation to Tesco
Operations management helps the organisation to manage the operations in achieving the
goals of the business. Therefore, a business concern follow the principles in order to avoid the
common problem that may occur in production process. In relation to Deloitte, the principles are
described as under:
 Reality: As regard with Deloitte, it is important for the operations manager to focus on
the problem and oppose the small techniques. This is because there is no such tools which
can provide the universal solution of the problems that can be encountered by the
business.
 Humility: With reference to Deloitte, it is required by the manager to understand the
limitation which they have because the process of trial and error are very costly.
Therefore, a manager is required to know their shortcoming which can help in saving
time and money and run the production process easily(Alfonso2022)
 Organisation: In relation to Deloitte, all the activities of the production facilities are
interconnected therefore, a manager is required to make an effective collaboration in
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order to perform operations effectively that provides profitable outcome to the
organisation.
 Accountability: In context to Deloitte, every person is responsible who manages
operations. A manager of the company is make the subordinates liable by assigning them
task and make them responsible so that they can become accountable for their job. The
performance also measured by the manager to check whether the goals have been
achieved.
 Change: In Deloitte, change is also embrace by the organisation which enable to bring
new solution to the problems and make continuous improvement by analysing to
operational issues. The company can adapt with the changes by adopting the various
improvement models such as six sigma, lean etc(Bai2022) .
 Quality control: A manager of Deloitte is required to keep the quality control at the
place so that the experience of the customers can be enhanced. The quality management
is needed to guarantee the quality of the end products to satisfy the customers carefully
monitor the whole process.
 Success: In relation to Deloitte, an organisation can get success when the wants of the
customers are satisfied and receive the same products which they desire. When the goals
of the organisation are achieved in an appropriate manner so it represent the success of
the business.
 Know competition: With reference to Deloitte, an organisation understand the practices
of the competitors, their customers and products so that it can gain the competitive
advantage by adopting the different options. The company gain understanding of the
market which help in making improvement in the products and overcome the
competition.
 Causality: In context to Deloitte, a manager is responsible to examine the root cause of
the problem so that the business can be run smoothly by getting an effective solution to
the problems. The metrics can be set in order to identify the problems and are eliminated.
 Consumer collaboration: The manger of the Deloitte collects the right insight from the
customers by profoundly understand them and make improvement in their product and
services accordingly(Caramia2020).
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M1 Implementation of operation management in relation to six sigma methodology and lean
management.
Deloitte can adopt the models in order to make improvement in the products and services
that are offered to the customer. Therefore, an organisation can adopt the six sigma model for
improvement operations which help in increasing the efficiency and reducing the errors. The
main purpose of the technique is to make perfection upto 99.99966% in the process of
operations. The six sigma is consisted of two concept or methodologies which includes DMAIC
which is a data driven method used to improve the existing products or services and DMADV is
used to design or redesign the process of manufacturing or delivery of services. The operation
management include the lean management which is also an improvement tools used by an
organisation. This help the organisation in minimising the waste of process and maximising the
value for the products or services that are provided to the customers and also enhance the
productivity of the team members. It also provide the better management and most efficient
process of the operating the business.
D1 Apply appropriate theories or models to justify the strategies of the continuous improvement
plan for achieving the improved efficiency.
Deloitte uses the six sigma model which provide assistance to the organisation in
decreasing the waste during the process and also reduces the legal risk. It helps in satisfying the
wants of the customers when the improved and quality product are delivered to the customers. It
eradicate the variations and waste from the process and enhance workforce motivation. The
company also adopt the lean model tom make improvement in the process which enable the
organisation to improves the visibility of the stakeholders(HoChuah2019).. It also assist in
increasing the morale of the workers as their also able to learn knowledge and skills during the
improvement process. The team is also managed appropriately by the organisation and reduce
the lead time.
P2 Prepare a continuous improvement plan which is based on the review and criticise the
operation management principles within the organisational context
SOURCES PRINCIPLES OUTCOME
Cost Developing a huge chain Deloitte company managmeent
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basically deals in providing different
kinds of services which includes
consulting, insurance and audit, risk
advisory, financial advisory and tax
related services. Under all these
parameters the service cost is very
significant and also there is
requirement of developing the chain
of supplying the services. It needs to
be developed by management so that
cost can minimised into positive
terms.
Quality Lean manufacturing Deloitte management have to pay
attention more on the maintenance
and providing quality of services as
well. Company's customers are very
quality sensitive so it is very difficult
for them. For monitoring the quality
of services it is important to adopt
the advance technology by the
management of Deloitte so that they
can effectively monitor the services
into qualitative terms.
Safety Fundamentals There are different kinds of
measures of safety within the
environment of working of an
organisation which has to be
developed by the management of
Deloitte. Through following these
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measures it is easier to protect
employees from any dangerous
situation.
Delivery Organisation It is very necessary that management
of Deloitte has to focus on the
effectiveness of delivery of
information within the company.
The company manager has to work
on the development of effective
communication channel within the
company so that all policies and
strategies can be understood by the
employees into effective terms.
The main principles of operation management are related to the humility, reality,
organisation, accountability, quality control, change. In context to Deloitte company, if these
principles have not been followed into appropriate terms then it becomes very difficult to run the
organisation into positive and result oriented context(Holweg,2018)
M2 Evaluate the effectiveness of the continuous improvement plan with support of theories,
models and concepts
At the organisational level of Deloitte, the continuous improvement plan help in terms of
increasing the efficiency level of the organisation. The performance of the organisation can also
be enhanced with support of certain models such as Six sigma, Kaizen, Perpetual Beta etc. For
increasing the quality of outputs it is important that to minimise the faults, defects and any
variation as well. Within the organisation, these are the models which help the Deloitte company
to perform into out of box manner. So the continuous improvement plan becomes effective
through different theories at the organisational level. In this manner, the continuous improvement
plan can be easily implemented at the organisational level and its effectiveness can be observed
through the company's revenue generation and profits as well.
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Application of each stage of plc in context that require support different documentation for
completion of the project.
There are various type of elements are add by the management of the company in order to
develop this project. These elements do not just help in providing goods and services in the
markets and also help in generating more and more profit. Also in order to make the
experience of the customer so that they can retain there customer for a long period of time
there are various kind of services that are been given by the company in the project of the project
lifecycle there are different types of stages that are been included in it(Klapwijk2022). In the
context to the company plc has been discussed below-
Initiation stage :-
 Initial stage - In the initial stage of the project in which the managers of the Deloitte
company it just not focus on the cost for the adoption of CSR but also is focused in
providing training so that they can avoid the movement. CSR has been adopted by the
company in order to develop a good and healthy image in the mind of the consumer. This
will also help in in improving the retention rate of the employees with in the industry. For
provide this campaigns have been developed managers in which training is provided to
their employees this helps in improving the goodwill of the company in the market.
 Planing stage – This is the stage where various policies as well as strategies have been
developed so that the project can be executed. In this stage managers are developing
different plans by using different schedules and also different legal producers these help
in developing a statements. This industry focus and target there employees so that they
increase the retention rate and can develop a healthy life for them. So that they can
accomplish there objectives of this project as there are various different activities that are
planned by the managers of the Deloitte organisation. Also there is a time frame which is
been set by them for the completion of the project in addition to this a more suitable
leadership style has been adopted by the manager of the respective company in order to
achieve the objective of this project this herlps them handling there teams in effective
manner . An estimated time period of 4 months has been required for the completion of
the project. This is so much better for company or industry .
 Execution stage:- In this phase the manager of the industry start focusing on utilizeing
different types of plan of action which are made by them in the past stage in order to
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accomplish all the goals of the industry. In this phase, ideas for betterment in the
performance of the worker has been changing into action. Action strategies as well as
planning has been conducted by the management of the Deloitte. Within three months
various types of activities as well as policies has been implemented which is related to
the project. Various types of leadership and management styles has been choosen by the
managers of the organisation in order to give way to their worker and improves
coordination between them. It is very important for all the worker of the company to
fulfil their work and obligation in a very impressive
manner(Kumar,Mookerjee,Shubham2018) . By doing the project can be successfully
completed.
 Closure stage :- this is the last or the final phase of the PLC in which all the associate
and employees of the company who participate in the execution process provide various
types of written document within the organization. In this phase, various types of
document been putting front by the managers of the midland. For the actual execution of
the project this process require some time. Various types of opportunities developed for
the managers and their employee has been created by this which not only result in
increasing the goodwill of the organization but also help in enhancing the organisation
action.
 Gantt chart – this tool is being considered as one of the most important tool which are
used by the organisation for the execution of the project. This chart is reflected as a
horizontal bar for the purpose of the execution of the project. This model was introduced
by Henry Gantt in 1915 which shows a relationship among the duty and schedule that is
related to the project. This chart is basically used for the purpose of the visual is of
advantage has been provide by this methodologies which help in identifying and
communication in which horizontal axis reflects the time period and vertical axis
completion of the task by different people(Lee2018)(.. So, Gantt chart is required by the
manager in order to execute the project and time for the completion of the project.
Business case
there is a new moment started by the Deloitte group so that they can reduce the moment of staff
members and also to aid in developing the health and lifestyle for them so that they can fulfil
there all the social and corporate social responsibilities. This is done so that they can enhance
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performance that they are getting from there employees this also help them in increasing there
employees retention rate rate within the organisation that helps so that the goals of the
organisation ca be achieved by the mangers so that they can provide training to them with the
positive environment. Managers of the company try protecting the information and the data so
that they can protect the execution of the Liew2021). project that helps in ensuring the actions of
subordinated and workers.
Goals- the main goals of the Deloitte is to provide satisfaction to there employees in orders that
they can increase the retention rate within then that can improve the life style. This results
betterment of the employees and profit of the organisation.
Solution:- to resolve the difficulty which are faced by the Deloitte company, managers of the
organisation are analysing the worker performance and create training programme for them.
This result in betterment in their job satisfaction level which help them in adopting advance
tools.
Cost:- In the execution of the project this factor plays a very crucial role. Various types of cost
has been related with various types of risk like purchase of hardware and software.
Benefits:- This provide various types of benefits to the organization which help in improving the
satisfaction level of the worker by focusing on the CSR and working for improving the lifestyle
of worker. This is very essential form the organization point of view as it aid in increasing the
sales of the organisation.
Work Break down structure:- This tool are used by the managers which aid them in breaking
down the the whole task into small parts(Mohebbi2021)This tool are used by the managers of the
Deloitte which allow them in break down their task in various parts.
M3 Analysis of the project methodologies and tools used.
 Agile Methodologies: This method is very different to deal with the projects as it helps
in making proper changes in a project that is very effective and is adaptable by the
organization. As there are lots of project and task at different levels so, this technique
helps in making the project shorter and meet the deadlines by keeping record of the team
performance.
 Rational unifies process: This method includes various stage and project planning is
done on the basis of users feedback.(MuñozSolano2021) This technique basically focus
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on the customers satisfaction. It helps in best utilization of resources as it reduces the
wastage of resource and cut down the unannounced developmental costs.
 Critical path method: It is a method of the project management that helps in identifying
the route to achieve the project targets in realistic amount of time. This method helps in
making the comparison between the actual time and time taken to complete the task. A
network is created for each task so that the project can be completed on time.
Review and critically evaluate the effectiveness of the Deloitte
This report basically takes into the consideration the effectiveness of the employee in the
organization. So, to increase the employees performance the respective company provide
training, organize campaigns in order to increase job satisfaction within the employee. The main
motive of the organization is to make employee creative and active to perform task so that it
leads in organization growth and success.(Pan2021). It is very important for the managers of the
organization to provide healthy working life style to the employee so that they can contribute
more to the organization. So, there are many theories which can be used to gain the success.
Some them are discussed below:
 Initiation stage: In this stage the company adopts democratic leadership style where the
managers involves employee in making decision. The employee suggestion, review are
taken into the consideration so that they feel motivated and achieve the target effectively.
 Planning Phase: In this stage the company makes different plans and makes changes
according to the situation. So the company adopts situational leadership style that helps in
making the decisions according to the situation. This gives flexibility to the employee to
make the strategic plans.(Wedel2019)
 Execution stage: This stage basically focus on the developmental activities of the
organization. The company focus on the achieving the targets that helps them to grow and
generate profits. So leader here basically focus on the employee development so that
targets are achieved effectively and efficiently.(Wilson2018)
 Closure phase: Here the Deloitte basically focus on completing the project of the
organization that helps them identify the changes that needs to be done while completing
the task.
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CONCLUSION
From the above report it can be concluded that the operational management helps in
determining the organisational efficiency while achieving the targets. The respective company
has also adopted different principles such as six sigma, inventory management, lean
manufacturing in order to maintain the quality of services provided by the organisation. This
projects also conclude that different improvement plans can be adopted by the company in order
to overcome from the problems. With respect to this effective managers can also apply different
project cycle to execute a project.
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REFERENCES
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