Report on Operations Management Implementation at GSK PLC

This report provides a comprehensive analysis of operations management principles as implemented at GSK PLC, a leading pharmaceutical firm. It explores the application of various methodologies, including mass customization, agile manufacturing, and management control systems, to enhance efficiency and meet consumer demands. The report critically reviews the implementation of Six Sigma and lean principles within GSK PLC, evaluating their impact on quality control, waste reduction, and overall operational effectiveness. Furthermore, the report examines the IPO model, flexible specialization, and lean production strategies employed by GSK PLC to optimize its manufacturing processes and supply chain. The effectiveness of a continuous improvement plan is analyzed using various theories, models, and concepts, such as lean principles, SCM, TQM, NPD, CRM, Kaizen Model, and ERP, to maximize production efficiency and improve customer satisfaction.

OPERATIONS AND PROJECT MANAGEMENT
INTRODUCTION
Operations Management is useful for maximising efficiency of firm. Present report deals with GSK PLC
which is largest pharmaceutical firm in Brentford, London which uses operations management to carry out
daily operations. Review and critique of implementation of operations management principles will be made.
Moreover, effective Continuous Improvement Plan (CIP) will be produced with reference to company.
Mass customization-
It is a process in operations management referring to process of products and services
which are tailored suiting desires of customers in the market. It is a primary method used in
production facilities. This method is quite effective for GSK PLC as it helps to produce mass
medicines which are delivered to meet needs of consumers. With the help of mass
customization, costs are minimized for making custom-made products which clarifies
effectiveness of using this approach.
Agile manufacturing-
It is another useful method applied to GSK PLC that has effectively created processes,
training and development, tools for enabling it to respond within shorter time period to
customer needs and also respond to market changes by controlling costs of medicines and
ensuring quality in effectual manner.
Management control system-
MCS is a fruitful system for organization as it gathers and utilizes information for
making evaluation of performance of various resources of GSK PLC such as human,
physical, financial and also whole effectiveness of company. The pursued strategies are also
assessed and firm is able to accomplish desired operations in effectual manner.
Six Sigma-
It is another effective measure which is used by firm for improving quality of output of
process so as to identify and remove defects. Moreover, it aims for minimizing variability in
manufacturing and as a result, efficiency in production can be attained. This method has
much effectiveness to GSK PLC as it helps to eradicate defects in manufacturing and thus,
providing quality of goods to customers.
M1 Reviewing and critically implementation of operations management with reference
to Six Sigma methodology and lean principles
The operations' management is crucial for GSK PLC in order to produce and sell its
products to its final customers in the best manner possible. It can be critically reviewed that
six-sigma methodology is used to remove defects from manufacturing and also minimizing
variability in production. This helps to provide quality goods to pharmacies, hospitals and
related customers of company. It is a technique for process improvement and aims to provide
99.99 % of all opportunities to produce commodities of GSK PLC which are statistically free
of defects. It can be critically evaluated that it has defined steps such as minimize process
cycle time, reduce pollution, minimize costs, maximize consumer satisfaction and last step is
to achieve profits. Thus, firm achieves desired operations by following these steps.
It can be critically evaluated that there are five lean principles such as define value,
map the value stream, create flow, establish pull, and pursue perfection. By following these
principles, customers' needs are analyzed and then products are made. Inefficiencies are
discovered and eradicated and better values to consumers are provided in the form of quality
medicines by company.
P1 Conducting review and critique of the implementation of operations management principles in
organization
Operations Management is one of the integral functions of the company which is responsible to manage
process of creation of commodities and services. This involves planning, organizing, coordinating and
controlling resources which are needed in order to produce goods. This core activity of the business in present
in every industry be it manufacturing or service and customers are provided with goods. GSK (Glaxo Smith
Kline) PLC which is the largest pharmaceutical firm in Brentford, London also uses operations management
for attaining business function. For example, marketing function of GSK PLC is to promote new
pharmaceuticals to target audience, while finance function ensures that sufficient capital is present for meeting
expenses such as for R&D. On the other hand, it is operations function dedicated to planning and coordinating
all resources required for designing, producing and delivering pharmaceuticals to pharmacies, hospitals etc.
IPO Model-
The IPO (Input-Process-Output) model is to identify inputs, output and required processing tasks for
transforming inputs into outputs. This model is useful for GSK PLC as it takes raw materials and applies
manufacturing procedure and as a result, produces final medicines as output and delivers to pharmacies and
hospitals for selling and earning purpose.
Flexible specialization-
The flexible specialization is important strategy in operations management where GSK PLC equips
itself with multiple uses of equipment’s, multi-skilled workers and innovative people. This is done in order to
quickly adjust to never static business environment and to meet demands of people. Flexibility is the key
which make GSK PLC to make small batches of products.
Lean production-
The lean production is crucial management approach used for minimizing waste and producing
commodities with superior quality. Lean production is utilized in GSK PLC as it helps to produce medicines
and related pharmacies which lead to attainment of desired output. Minimizing wastage is kept in mind so that
market needs may be met and continuous improvement in manufacturing can be done.

An effective continuous improvement plan will be taken in review for the basis or critique that will help in procedures that will help in proper
assessment of the business activities which will impact the proper assessment of business activities in much suitable way. Different OM principles and
action plans are been taken in consideration that will help in proper assessment of the business activities of GSK in much suitable way. As the selected
enterprise is one of the leading pharmaceutical enterprise, it is required to produce the medication in high quality with the provided resources and in a
given time frame to meet customers and stakeholders needs and demands. The firm is effectively following these operations. However, some effective
measures are required to be undertaken within the organization that will help in meeting the needs and demands in a significant manner. The effective
CI plans that will critically involve the operation's management principles are:
Goal Principle followed Measures taken Output
Improving inputs and
outputs
IPO model Proper policies will be made out by the organization
that will help in the proper assessment of the
resources imbibed and effective proper output that
has been taken in consideration to produce high
quality medicines.
It will improve the quality of medicines and
other pharmaceutical products and services
offered by GSK.
Reducing the wastage Lean production and
management
The effective placing of the lean management
operations will be taken in consideration which will
reduce the wastage of resources and gain the best
quality products a nd services in minimal raw
material
Improved quality of medicines and other
medical equipment’s that are been
manufactured by GSK. It will also help in
improving the cost effectiveness of the
organization.
Increasing flexibility Total Quality
Management and Six
Sigma approach
This will help in incorporating the high-quality
activities and operations within the organization that
will lead the firm to improve the quality of business
activities and qualities in much suitable way. This
will also make the organization effectively enable to
adopt new business plans and strategies which will
impact the business operations and activities which
can improve quality of operations of an organization.
This will help the firm to improve the quality
of business operations and their manufacturing
process which improve the effectiveness of
flexibility measures taken within the firm.
Increasing the ability
to perform business
activities.
Kaizen, Just in Time
and Six Sigma
approach
These measures which are been taken in
consideration by the firm will help the organization
to enhance the quality of services and products that
are been produced within the pharmaceutical
enterprise in a stipulated time frame. This will help
the organization to meet its customer demands and
objectives in much suitable way, in a restricted time
frame.
The providing and producing the medications
on time will not only help in proper assessment
of customers’ needs and demands and thus will
improve the quality of operations to a greater
extent.
The proper assessment of all these operations and activities indicates tat the suitable placing of business operations will help in improving
performance of the organization to a higher level.
M2 Analysing effectiveness of continuous improvement plan using
theories, concepts and models
The effectiveness of the CI plan can be analyzed by using various
theories, models and concepts. These are lean principles, SCM, TQM,
NPD, CRM, Kaizen Model, ERP which are quite useful for maximizing
efficiency of GSK PLC in attaining desired amount of production in a
better manner. It can be analyzed that through lean principles,
inefficiencies in management can be assessed and measures can be taken
for boosting production and provide goods to customers. Through,
continuous improvement of SCM, faster delivery of products could be
made at final destinations for earning sales revenue. TQM is dedicated to
ensure quality standards of goods so that customers may be satisfied in a
better manner. Moreover, NPD is developing new product and managing
it for provide new offerings in the market by GSK PLC and satisfy
potential and new customers. CRM is to manage relationship with a
customer who helps to cater to needs of customers and as a result, sales
are increased. ERP is useful resource planning for managing accounts of
firm. While, Kaizen model is used to contribute efficiency to production
and attain continuous improvement. Main focus of GSK PLC is to reduce
wastage which is governed as per the CI plan and lean production will be
adopted in it.
P2 Preparing continuous improvement plan on the basis of review and critique of operations management principles
CONCLUSION REFERENCES
Haksever, C. and Render, B., 2018. Service and Operations Management. World Scientific Books.
Rangarajan D. and et.al., 2018. Aligning sales and operations management: an agenda for
inquiry. Journal of Personal Selling & Sales Management. 38(2). pp.220-240.
As per the above given graph it has been concluded that operations and project management is vital
in GSK PLC to attain desired and uninterrupted operations. It helps to reduce wastage and maximise
production quite effectually.