Operations Management: Roles, Traits, and Characteristics Analysis

This essay provides an overview of operations and production management, emphasizing their importance in business development through quality production. It compares the roles, traits, and characteristics of leaders and managers, highlighting their significance in employee development and organizational growth. The essay discusses the roles of leaders in motivation, employee development, and fostering enthusiasm, while also examining the functional and operational management responsibilities of managers, including employee training. It concludes that effective operations and management are crucial for revenue and profitability, supported by references to relevant research on retail operations, green marketing strategies, and corporate environmental sustainability.

Operations and
management

Table of content
 INTRODUCTION
 A brief overview
 comparison of various roles as well as traits and characteristics of a
manager

INTRODUCTION
 Operations and production management play
an important role in the development of business by
performing quality production. It is important for a
business organisation to focus on operations as well as
on the management in order to grow at the
marketplace. Many successful business entities develop
effective operations and management department for
the growth and development of the business.

A brief overview and comparison of various roles as well
as traits and characteristics of a manager and leader
 In the functioning of an organisation at the marketplace both leader
and manager play an important role in development of employee.
The leaders and managers also play an important role in the
development of a business organisation. Leaders and managers an
important role in supporting operations and management.

Roles and characteristics of leaders and
managers
 Roles and duties of managers and
leaders are often interchangeable, but
there are still some of the differences
between functions which are performed by
leaders and mangers to make the
employees work in the organisation (De
Roover, 2017).

Role and characteristic of a leader at Marks
and Spencer:
 Motivation and employee development: The motivation and development
is essential part of employee's mental health development. A good and
charismatic leader focus on implementation of various theories of development
for the growth of organisation in the marketplace.
 Development of enthusiasm and spirit in employees: It is important for
healthy and prosperous leader to develop effective enthusiasm in employees
for better business development. Enthusiasm and spirit raises dedication of
employees towards a particular work which is essential for business growth.

Role and characteristic of a manager at
Marks and Spencer::
 Functional and operational management: Management of Marks and
Spencer perform tasks and activities related to development of functions and
operations in the company. The functional body and operational body of an
organisation should work with harmony to achieve collective organisational goals.
 Training the employees: It is the major function of the management to
develop training and development in employees for making them competent at
the marketplace. Training should be provided with maximum efficiency to
achieve various organisational objectives in a set period of time.

CONCLUSION
 From the above discussion it can be concluded that it is the
ethical and professional responsibility of top level management to
develop operations and productions department. The development of
operations and management play an important role in development of
revenue and profitability of the business.

REFERENCES
 Mou, S., Robb, D.J. and DeHoratius, N., 2018. Retail store operations:
Literature review and research directions. European Journal of Operational
Research. 265(2). pp.399-422.
 Mukonza, C. and Swarts, I., 2020. The influence of green marketing
strategies on business performance and corporate image in the retail
sector. Business strategy and the Environment. 29(3). pp.838-845.
 Naidoo, M. and Gasparatos, A., 2018. Corporate environmental
sustainability in the retail sector: Drivers, strategies and performance
measurement. Journal of Cleaner Production, 203, pp.125-142.