Leadership and Operations Management: A PMSI Consulting Analysis

This report provides an analysis of leadership and operations management principles within the context of PMSI Consulting, a management consulting firm. It defines and compares the roles of leaders and managers, applying various theories and models such as situational leadership and contingency theory. The report examines how these roles function in different situational contexts and assesses the impact of the business environment on operational management and decision-making. Key approaches to operations management, including Total Quality Management (TQM) and Just-in-Time (JIT), are explained, highlighting the importance of operations management in achieving business objectives. The analysis also evaluates how leaders and managers can improve operational efficiencies to meet business goals, critically analyzing different leadership theories and their application within PMSI Consulting. The relationship between leadership and management is further explored in relation to the business environment and the wider community.

Management and Operations
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Contents
Introduction.........................................................................................................................................2
Task 1...................................................................................................................................................4
LO1.......................................................................................................................................................4
P1 Define and compare the different roles and characteristics of a leader and a manager.................4
M1Analyse and differentiate between the role of a leader and function of a manager by effectively
applying a range of theories and concepts.........................................................................................6
LO 3......................................................................................................................................................7
P4 Explain the key approaches to operations management and the role that leaders and managers
play....................................................................................................................................................7
P5 Explain the importance and value of operations management in achieving business objectives.. 9
M3 Evaluate how leaders and managers can improve the efficiencies of operational management to
successfully meet the business objectives of your chosen organisation...........................................10
D1 Critically analyse and evaluate the different theories and approaches to leadership using
examples from your chosen organisation.........................................................................................11
Task 2.................................................................................................................................................12
LO2.....................................................................................................................................................12
P2 Examine examples of how the role of a leader and the function of a manager apply in different
situational contexts..........................................................................................................................12
P3 Apply different theories and models of approach, including situational leadership, systems
leadership, and contingency.............................................................................................................14
M2 Assess and evaluate the strengths and Weaknesses of different approaches to the situation
within the work environment...........................................................................................................15
LO4.....................................................................................................................................................17
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers................................................................................17
M4 Analyse how the relationship between leadership and management affects the business
environment and wider community of your chosen organisation.....................................................18
D2 Evaluate the application of operations management in your chosen organisation and the factors
that impact on the wider business environment...............................................................................19
Conclusion..........................................................................................................................................20
References..........................................................................................................................................21
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Introduction
Operations management is concerned with the planning, organising as well as supervising the
manufacturing and provision of products and services. Operation management assists in
providing focus on delivery which converts the input to output in an effective manner.
Operation Management is the main function of the business entity as it helps in raising the
level of performance so that objectives should be accomplished. This will succour in
increasing the production and survive in the competitive market for a long time. The present
report is on PMSI which is a management consulting firm which has a specialisation in the
commercial due intelligence, strategy consulting and market intelligence. In task one, the
comparison needs to be done on the diversified roles as well as characteristics of a leader as
well as a manager. In task two, functions need to be analysed and in task three, a
demonstration to be done on the role of leaders as well as managers show in operation
management. Moreover, in task four, understanding to be done on the relationship between
leadership and supervision in the business environment.
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Task 1
LO1
P1 Define and compare the different roles and characteristics of a leader and a
manager.
Managerial roles include the specific type of behaviour, actions or conduct that a manager
needs to be analysed. Effective leaders should follow the vision who are adaptable as well as
they are having an ability to provide inspiration to the others so that goals can be attained.
Management includes the planning as well as organising the staff members with the
appropriate resources so that targets can be met (Bolman and Deal, 2017).
Management Leadership
It is a set of the process which assists in
functioning the business entity.
It is just different from the management.
Management process for the planning,
budgeting, staffing. Along with this, they
have to measure the performance and solve
the problems so that they can attain best
results (Arruda, 2016).
Leadership assist in aligning the people to
the vision and mission that means effective
communication, motivation or inspiration
(Kotter and Larkin, 2017).
Management by Objective is an approach which is related to performance management which
assists in managing the balance between objectives of employees as well as organisation. The
basic principle which is given by P. Drucker is that they determine the objectives and
according to that feedback should be provided which assist in attaining better results. The
employees of the company should use new ideas and innovation so that they can deliver a
contribution to development (Gladisa and Susanty, 2018).
The three management roles which are given by H. Mintzberg includes interpersonal,
informational along with the decisional roles. In the interpersonal category, roles which are
included is figurehead, leader or liaison. In informational, monitor, disseminator, as well as
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spokesperson roles, should be including and in the decisional category, entrepreneur,
disturbance handler, resource allocator and negotiator roles should include (Floyd and
Wooldridge, 2017).
It is necessary that employees of PMSI Consulting Ltd. should use soft and hard skills. Hard
skills include the smart IQ whereas, soft skills usually take the Emotional Intelligence. Hard
skills include the same rules in each and every situation but on the other hand, soft skills are
the skills where rules can be changed as per the circumstances.
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M1Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts
Transformation process refers to the group of activities which includes the one or more input,
then transforms and on the basis of that value should be added to them as well as deliver the
output for the customers. Change forms incorporate the adjustments in the physical attributes
of material or purchasers, changes in the area of material, data alongside the shoppers. In
addition, they need to roll out the improvements in the responsibility for alongside the data
(Heizer, 2016). Another feature includes the storage as well as accommodation of material
along with the variations in the purpose to collect information. It is essential that macro
organisational process also includes the numerous micro organisational processes which
include marketing or sales, engineering which delivers the contribution to the business
process. In the operation management, a model which is related to a transformational model
which apply to both micro as well as macro level so that they become successful.
Transformation process in operational management help in transporting the improved
facilities to the customers (Mahadevan, 2015).
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LO 3
P4 Explain the key approaches to operations management and the role that leaders and
managers play.
Quality has a pragmatic interpretation related to non-inferiority as well as the superiority of
something. Along with this, it can be also defined as being suitable for its intended purpose at
the time of delivering satisfaction by fulfilling the consumer's expectations. Quality should be
classified into four parts which include prevention cost, appraisal costs, internal failure costs
and external failure costs. Prevention cost assists in maintaining the quality problem from
occurring and this includes the employee training cost. Appraisal cost having a variety of
inspections and it includes depreciation of test equipment. Inside disappointment cost is
acquired when a flawed item is produced and cost of modifying products is the piece of this
cost. Last is outside disappointment costs happen when the inadequate item was created yet
the cost is broader and this cost includes the unquantifiable cost or legal costs. These four
type of quality help manager of PMSI Consulting Ltd. in achieving the objectives of the
business (Kumar and Jha, 2016).
TQM creates the strategic focus in the organisation for the improvements or developments
according to the needs of consumers. Total Quality Management requires the effective
investigation which is related to the costs as well as cultural changes requires the effective
commitment from senior members (Dale, 2015). TQM manager needs to create a team of
managers so that proper assistance should deliver to attain success.
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Figure 1: TQM
Source: (Smartsheet, 2018)
Just in time approach refers to the inventory strategy employ which assists in increasing the
efficiency as well as reducing the wastage by receiving the goods as they need the effective
production process which helps in decreasing the cost related to inventory. Just in time
approach requires the producers to forecast or analyse the demand accurately. Reducing
waste in operations include the three steps which are understanding what and where the waste
is, then next is train employees by using appropriate tools to decrease the wastage as well as
implement the tool in key areas and on the basis of that results need to be measured (Goetsch
and Davis, 2014).
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P5 Explain the importance and value of operations management in achieving business
objectives.
Operation administration is the function of business which is responsible so that process
should be managed in an effective manner to create the goods and services. In the operations
management, there are some functions which managers should follow include planning,
organising, coordinating as well as monitoring all the possessions which need to harvest
goods and services of the company. Operations management is essential to the managers of
PMSI Consulting Ltd. for the different reasons which include raising the level of productivity
which assist in increasing the financial health (Van Der Aalst, et. al., 2016). Another one is, it
assists in meeting the consumer's priorities in the competitive market. If the employees of the
company need to improve the level of productivity, then it is necessary that they have to
measure the efficiency by utilising the available resources. PMSI Consulting Ltd. is a
management consulting firm which delivers the different services to the consumers which
assist in reducing or managing the cost of production, eliminating the risk of wastage as well
as finished goods. It is necessary and essential that PMSI Consulting Ltd. should deliver the
perfect goods to the consumers with the proper and effective explanation which assist in
reaching to the desired consumers with the effective satisfaction by utilising the effective
products (Schönsleben, 2016).
The work of operation manager in PMSI Consulting Ltd. having an adverse impact on the
cost and quality of services. It assures the suppliers, materials, manufacturing as well as
labour so that they can complete the work in an effective manner which succours them in
managing or reducing the production cost. They have to manage all the operations in a better
way so that sales can be increased. Long-term planning delivers the contribution to the
sustained health of the company, products along with this maintaining relationship with the
consumers. The financial along with the operational health of PMSI Consulting Ltd.
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M3 Evaluate how leaders and managers can improve the efficiencies of operational
management to successfully meet the business objectives of your chosen organisation.
Leaders and managers which assist in improving the efficiencies of operational management
so that they can meet the objectives in an effective manner. The capacity of the operations
requires the greatest level of significant worth included movement over a time of suitable
time that the procedure can accomplish under the working conditions which are ordinary in
nature. Capacity management is categorised into three plans which are:
Level capacity plan: In this level, capacity remains same in each and every planning period
even if forecasting of demand is fluctuating (Hill, et. al., 2014).
Chase demand plan: This demand plans trying to match the capacity or potential by variations
in demand. This demand plan may be reactive along with proactive. Level of capacity can be
controlled by variations of resources. The main purpose of chase demand plan needs to
maintain capacity in line with the effective potential so that they can deliver effective
services.
Manage demand plan: It is used to modification the outline of demand to match with
obtainable dimensions in an operative manner (Kotler, 2015).
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D1 Critically analyse and evaluate the different theories and approaches to leadership
using examples from your chosen organisation
In the lights of Vann, et. al (2014), it has been evaluated that trait theory which is associated
to leadership depends on the diversified characteristics of the different leaders in PMSI
Consulting Ltd. whether it is successful or unsuccessful as well as this theory is adopted by
the leaders which assist in analysing or predicting the effectiveness of leadership. The list of
traits which succour in attaining results is compared to the potential leaders so that they can
analyse or assess the likelihood of success or failure of results. The main traits of leadership
are motivation, honesty, self-confidence, knowledge of the business. According to Vann, et.
al (2014), it has been analysed that two leadership styles which are autocratic or transactional
leadership style. Autocratic leadership style assists the manager in making the effective
decision without the input. Manager of PMSI Consulting Ltd. possess the authority and
impose on employees. Another leadership style is a transactional style which receives the
certain tasks to perform in a better manner and deliver results to team members on the basis
of performance.
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Task 2
LO2
PMSI is a management consulting firm which specialises in the commercial due diligence,
market intelligence as well as strategy consulting. The employees of the company need to
understand the growth as well as spending over time. I am working as a personal assistant in
the company as I am providing support to manage to make the best use of time by dealing
with tasks whether it is secretarial or administrative. The operational role of is to handle by
the one partner on a rotational basis.
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.
The managers along with the leaders of the company need to use appropriate functions so that
they can deliver recovering services to regulars which will contribution in accomplishing the
goals and objectives. The employees of PMSI Consulting Ltd. facing the difficult situation
that is changing the requirements of consumers. In this circumstance, employees and
managers require the effective planning and implementation of the plan in an effective
manner so that they cannot face any issue and increase the sales accordingly. The main issue
which company is facing security and for this employee should use an appropriate approach
which will assist in managing objectives and by that success can be attained (Bens, 2017).
There are diversified theories which leader can adopt to develop or improve the leadership
skills. It is necessary for leaders to put more efforts in operation management and different
theories which they can implement include contemporary theory, classical management
theory etc.
If the managers, as well as leaders of PMSI Consulting Ltd., use the contemporary theory
then it is necessary that employees should deal with diversified situations. It will assist in
increasing the skills and boosting the level of communication which will succour in
increasing the sales of the company (Selden, et. al., 2016).
If managers and leaders of the company are adopting classical management theory then this
theory assist in fulfilling the economic as well as physical needs of staff workers. This theory
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