Operations Management Report: Key Factors, Methods, and Objectives

This report provides an overview of operations management, exploring key methods such as Total Quality Management (TQM), Just-in-Time, and Six Sigma, and their impact on achieving organizational objectives. It examines the role of managers and leaders in improving operational efficiency, highlighting how micro and macro factors influence business operations, with a specific focus on the case of Tesco. The report discusses strategic, tactical, and operational levels and how operations management impacts each. It also analyzes factors affecting operations management, including human resources and competition, and evaluates ways managers and leaders can enhance efficiency. The report concludes by emphasizing the importance of various operations management approaches in improving productivity and achieving organizational goals.

MANAGEMENT AND OPERATIONS

TABLE OF CONTENTS
 Introduction
 Main Body
 Conclusion
 References

Introduction
 The presentation will describe various approaches that are used in operations management.
 It will also describe role of operations management in attaining objectives of the company.
 Further, it will explain factors that affect operations management.

CONCLUSION
 The above Report has outlined that, Leader and manager both plays an important role in
achieving growth and success of the company. The Report has described difference between
role of manager and leader on the basis of change management, improvement in
productivity etc.
 Henry Mintberg theory has explained role of manager under three categories. Leader and
manager both plays an important role in managing different types of situations like conflict
management, labour turnover etc.
 Systems, situational and contingency leadership theories all have own advantage and
disadvantage.

Introduction to key operations of the organization.
 Operations can be defined as everything that happens in the organization that helps to
maintain the working of the firm and also helps to earn money is collectively known as
operations of the business.
 Some major operations of Tesco are production of goods from raw material, distribution of
items at different locations, marketing of products etc.
 Tesco offer its wide range of products through supermarket, superstores, convenience stores
and hypermarkets in approximately 13 countries such as UK, Hungary, Poland etc.

Key methods to operations management and role of manager
and leader.
 Operations management is related with developing, monitoring and controlling
production process and redesigning operations in production of products or services.
Total Quality Management (TQM) :
 It is described as the customer oriented approach and the aim of TQM is to bring an
improvement in operations of the company. It ensures that all the supportive activities
mainly tasks of employees are towards the aim of improving quality of products or
services of the firm.

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Just-in-time :
 It refers to the control system related with inventory and production in which
inputs are purchased and produced only in that particular quantity which is
required to meet out the demands of customer's.
 The Leaders play an important function of influencing staff working in production
department for optimum utilization of raw material.

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 Six Sigma :
 It refers to the method used by the organization for improving the quality of
operations management by reducing defects, reducing cost, saving time and
eliminating errors.
 Leadership style of the leaders play an important role in implementing process of six
sigma in companies. Leadership should consider this method as a management
strategy.

Importance of operations management in achieving
objectives of organization.
 Operations management is considered as one of the important part of organization. Tesco is
popular for the efficient management of operations like production, distribution, marketing
etc. Further, the value of operations management has increased in recent years due to
increase in level of foreign competition, product life cycle, short services, quality mindful
customer's and improved education etc.
 Tesco is effectively managing its operations that helps to ensure that supply and demand of
various items is meet out that will help to satisfy needs of clients.

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 The process assist firm to achieve objectives at different levels. These are as follows -
Strategic level -
 It is also known as level of top management. Operations management helps to evaluate
current conditions of the organization to bring a change in various strategies related with
production, distribution of products or services.
Tactical level -
 There are various departments in the organization that are responsible to perform different
functions. The process of managing operations helps to minimise the wastage of raw
material in different departments. In this way, operations management helps to achieve
goals of the company.
Operational level -
 It is the lowest level of hierarchy of the organization. The approaches of managing
operations such as total quality management, six sigma etc. helps to improve quality of
output or services.

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 The process assist firm to achieve objectives at different levels. These are as follows -
Strategic level -
 It is also known as level of top management. Operations management helps to evaluate
current conditions of the organization to bring a change in various strategies related with
production, distribution of products or services.
Tactical level -
 There are various departments in the organization that are responsible to perform different
functions. The process of managing operations helps to minimise the wastage of raw
material in different departments. In this way, operations management helps to achieve
goals of the company.
Operational level -
 It is the lowest level of hierarchy of the organization. The approaches of managing
operations such as total quality management, six sigma etc. helps to improve quality of
output or services.

Key factors that impact the management of operations.
Micro factors -
It refers to the factors that exists inside the internal environment of the company. There are
various micro factors that influence operations management such as -
Human resource :
 It is one of the major factor that impact management of operations. The level of skills and
ability of employee’s to perform different functions directly influence key operations of
Tesco such as the process of production and distribution of items to clients.
 Manager of firm conducts training programmes that helps to improve skills of workers.
Leader of firm motivates employee’s to perform their tasks in effective way.