Operations Management and External Factors: A Detailed Report

This report provides a comprehensive overview of operations management, emphasizing its significance in achieving organizational goals. It delves into various approaches such as Six Sigma, Total Quality Management (TQM), and Just-in-Time (JIT), highlighting their applications and benefits. The report underscores the importance of operations management in planning, organizing, and staffing to ensure timely delivery of products and services that meet customer needs. Furthermore, it examines the assessment of external factors, including corporate social responsibility (CSR), culture, values, and ethics, and their impact on business operations. The report uses Tesco as a case study to illustrate these concepts, showing how external factors and operational strategies intertwine to influence a company's performance and reputation. Finally, the report concludes by summarizing the key findings and emphasizing the significance of integrating these elements for effective management.

Management and Operations

Table of Content
• Introduction
• Approaches to operations management
• Importance and value of operations management
• Assessment of external factors
• Conclusion
• References

Operations management is significant function of managing
the organization and also helps in designing the operational
activities which are useful for company for achieving the
competitive advantage. Operations management is a process
which successfully manages the procedure of distribution of
products and services. It also explain key approaches of
operations management and its importance in
accomplishment of business objectives.
Introduction

Six sigma: This is useful in enhancing the quality of products and services which are offered by
company. It is useful in logistics and operational activities as it focus of the efforts of group and
improving the performance and efforts as it helps in accomplishing the desired outcome. In relation
with TESCO, it could use six sigma in its operational activities as it helps in reducing the defects from
its production and enhances the efficiency.
Approaches to operations management

Total quality management: It is a continuous procedure which is useful in determining and
eliminating the defects from operational activities and supply chain management and improves the
experience of customers by satisfying them. It ensures the improvement of quality which is done by
employees. This approach could be use by TESCO to fulfil the goals and objectives as here, the role
of manager is to apply suitable strategies and make plans like TQM, KAIZEN etc. by which
management focus on continuous changes which bring improvement in their operations and
production.
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Just in time: It helps in aligning with raw materials
which are provided by suppliers for the process
of production and also convert them into finish
product. It is useful in improving the efficiency
of production and eliminates the wastage which
arises at the time of production. In addition to
this, it is based on forecast and assumptions
because the demand of products of services
relies on assumption which is done by manager.

Importance and value of operations management
This procedure include the management of planning, organizing, staffing and other activities which come under
the production and operational activities. For this, the purpose of operation manager is to ensure that the
products and services which are offered by them are delivered on time and also satisfy the needs and
requirements of customers.

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Functions of operational activities:
To fulfill the different operational activities manager of TESCO should perform various functions such as control
and distribution system as because of this, manager should have proper control on supply chain and
distribution management of company and also plays an important role in transformation of raw materials into
final products by observing the work to operational activities. To perform these functions manager should have
suitable objectives which helps in motivating employees to perform in suitable manner.

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Objectives of operational activities:
To perform the functions in suitable manner, it become the duty of manager to determine the suitable objectives
for increasing and enhancing the performance of employees. These objectives include enhancing product
service and quality and elimination of wastage as objectives are important because employees need a clear
vision and motivation to perform in an effective manner.

Assessment of external factors
Corporate social responsibility: It is the basic activity which is performed by company to fulfil its primary
requirements and improves the image of company. It is also useful as helps in attracting more customers and in
terms of TESCO, they believe that their policies who are harmful for environment would not considered in
their project as put negative impact on the reputation of company, customers and society. Environmental
conservation is important concern for TESCO and in UK many organisations face government pressure for
improvement of environment.

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Culture and values: According to this, current trend and fashion is determined by coordinating with culture and
values of nation. For this, marketers will analyze the needs and requirements of customers. It relies under
social factor of external environment as with the increment in population of UK, the taste and demand of
customers get fluctuate. For this, TESCO use online shopping for selling its grocery products as it becomes
convenient for their customers.

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Ethics: It describe the code of conduct and norms which is followed by company as ethics also the part of CSR
and leaders of TESCO need to ensure about the ethical conduct and policies are implemented and followed in
an appropriate manner. Meanwhile, managers develop these policies and strategies and while highlighting
ethics, TESCO include climate change, environmental reporting, habitats and resources, human rights and
many more as it is important to maintain image of company in front of their potential customers and also
influences sales and revenues.