Operations Management and Leadership Analysis Report

This report provides an in-depth analysis of operations management, focusing on turning inputs into outputs for improved business productivity. It explores various operational management approaches, including Total Quality Management, Six Sigma, Lean Management, Corporate Social Responsibility, and stakeholder analysis, highlighting the roles of leaders and managers in each. The report emphasizes the importance of operations management in achieving business objectives such as product quality, waste reduction, and revenue increases. Furthermore, it examines factors that influence decision-making by leaders and managers, such as organizational culture, ethics, and sustainability. The conclusion reinforces the significance of operations management in enhancing productivity and profitability, underscoring the complementary roles of leaders and managers in achieving business goals. The report uses Morgan Motor Company as a case study to illustrate these concepts.

Management and Operations
Section 2 (LO3 & LO4)

Table Of Content
 Introduction
 Operational management approaches along with role that leaders
and managers play
 Importance along with values of operations management to achieve
objectives of business.
 Factors that impacts operational management addition to decision
making through managers and leaders.
 Conclusion
 Reference

INTRODUCTION
Management and operations emphasis on turning inputs into outputs
with proper planning, organizing along with supervising all the
activities related with production, manufacturing and services.
These are organizational functions that assist in making necessary
improvements within processes that results in higher productivity
for business. It includes essential operations management
approaches and some of the factors that impacts decision making
of managers and leaders along with operational management
efficiencies.

Operational management approaches along with role
that leaders and managers play
Operation and management is the administration of business practices
which is used by organization to create the highest level of
efficiency and satisfaction in business entity. The relation of
operation and management is to converting materials in to goods
and services that can help to maximize the profits. The
management of Morgan motor company is using numerous
approaches that are as defined:

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Total quality management: The approach which is used to solve the
problems which is related top quality of products and services is
mentioned as TQM approach. This is used by Morgan motor company
to improve the quality of its products that can help to attracts customers.
Role of managers: Managers of organization plays their role by
evaluating the production process, quality check and assigning the role
of employees in their specialization so they can perform well and
provide better quality of cars.
Role of leaders: In this approach leader perform a role of maintaining
good environment, improving product quality and providing training to
employees so changes can be take places easily.

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Six sigma: This is a tool or method, used by corporation to bring
improvements in business process. It establishes a culture that dedicates to
continuous improvement by reducing variances. This is used by Morgan
motor company to detect the errors and increase the production capability
with the help of skilled workforce.
Role of leader: The role of Morgan motor's leader is to focus on
infrastructural activities and give power to workers for using tool and
resources optimally.
Role of manager: Morgan motor's manager are responsible for identifying
the errors and its root causes then make planning to eliminate the detects

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Lean Management: This approach is used to managing the organization which assist
the concept of continuous improvement and work systematically for the purpose of
improving efficiency and quality by cutting cost. In context to Morgan motors, it is
important to improve the quality and efficiency of company by reducing cost of raw
material and irrelevant activities.
Role of leader: To improve the quality and efficiency of organization leader of
Morgan motor has to figure out the flaw in manufacturing and get a proper solution
that can help to reduce waste and increase growth of company.
Role of manager: Morgan's managers are performing their role in as they get
involve staff in continuous improvement process and bring innovation to avoid or
reducing wastage for attaining high profits by maintaining product efficiency.

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Corporate Social Responsibility: It is a management concept that states integration
between social and environmental concerns in business operation. This is
important approach which is used by Morgan motor corporation to engaging
customers and employees, brand differentiation, cutting the cost and bring
innovation that helps to improve organisational profits.
Role of leader: In CSR leaders are playing role as to increase the interest of
employees towards sustainable society and generate extensive brand image by
influencing society.
Role of manager: Manager of chosen organisation are responsible to improve the
company's reputation by engaging with customers and employees in business
activities.

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Stakeholders analysis
Stakeholder analysis is consider as a tool which is used by management
to know the interested investors. In Morgan motors, there are many
stakeholders who interest and power are mentioned below:

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LEVEL OF
INTEREST
LEVEL OF INTEREST
LEVEL OF
POWER
HIGH LOW
HIGH Managers Government
LOW Employees Customers

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High power, high interest: This involves managers and leaders who
are having high interest and power in organisation. Such as
managers of Morgan motor make essential decision that is
impacting positively because it has high interest and power in
business activities.
High power, less interest: In context to Morgan motor, government is
having less interest but high power who formulates policies to run a
business.

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Low power, high interest: In context to Morgan motor, employees are
having low interest and low power because they works only for
getting fixed amounts so they do not give extra efforts to increase
productivity.
Low power, less interest: This grid states, customers are having low
interest and power that affects the productivity of Morgan motor
because number of auto maker are available in market. This can
limits the customers to make decision regarding purchasing cars that
is impacting negatively.