Operations Management Report: Key Approaches and Environmental Factors

This report provides an in-depth analysis of operations management, focusing on key approaches such as Total Quality Management and Lean Production, and the roles of leaders and managers in implementing these strategies. It emphasizes the importance of operations management in achieving ...Read More

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 3............................................................................................................................................3
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................3
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................4
TASK 4............................................................................................................................................5
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers......................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
Books and journals......................................................................................................................7

INTRODUCTION
Every organisation is working towards creating an effective and efficient management
and operations system in order to carry out smooth functioning of the operations in an
organisation (Barnes, 2018).
MAIN BODY
TASK 3
P4 Explain the key approaches to operations management and the role that leaders and managers
play
Operations management basically involves keeping an insight on the operational functions of the
organisation. It is essential for an organisation to have a prominent operations management
system in order to manage the operations of the company very smoothly and efficiently. It
focuses on enhancing the degree of productivity and relevancy in the company.
Operations Management involves various approaches, few of them are listed below:-
Total Quality Management:- Total quality Management involves identifying and
analysis the degree of quality of the products and services produced and developed by the
company. Quality plays a vital role in convincing the consumers to purchase the products or
services of the company. Good quality will attract more consumers whereas poor quality will
turn off the consumers to buy the products of the company. Tesco is very committed to
providing quality goods to its consumers. The company really puts in efforts to deliver products
that are quality approved.
Lean Production:- It is a way of producing goods and services in which the waste
material is extracted from the ongoing production cycle in order to enhance and improve the
quality of the products and services in the company. This method is also appreciated by many
industry individuals as it promotes reduction of wastage in the company and also helps in
providing premium products to the consumers of the company. Tesco has also adopted this
approach in order to reduce the wastage and save the time of operations in the company (Leiras,
2019).
In order to implement the operational functions in the organisation and to lead these
above mentioned approaches and other techniques, Leaders and managers are very important to
an organisation. They provide their guidance and help to the employees to effectively complete

their daily tasks and goals in the company. Some of the roles executes by leaders and managers
are listed below :-
Enhance Excellency and productivity:- Managers and leaders enhance the Excellency
of the employees and help them to increase their productivity and skills so that they can complete
their work with perfection and consistency. In Tesco, they provide assistance to the employees if
they need any help and try to boost their confidence to achieve excellence in their operations.
Facilitates Direction: - Managers of the company also provide direction to the working
employees of the company. In Tesco, employees are expected to follow the path directed to them
by their team leaders and managers. Team leaders and managers also keep a check on the
employees if they are following the path correctly or not.
P5 Explain the importance and value of operations management in achieving business objectives
In order to achieve the objectives set by the organisation, a company should give emphasis
on its operations management system. A prominent and relevant operations system will help the
company to achieve the guidelines and objectives led by the company more productively.
Few reasons why operations management is important and valuable to the company are listed
below:-
Quality of goods and services:- One of the most important objective of any company is
to satisfy its customers by providing them with quality goods and services (Roda and Macchi,
2016). Operations Management helps the organisation to produce quality and premium products
which in turn helps to increase the customer loyalty of the company. Tesco believes in catering
best quality products and services to its customers and for that it gives a lot of emphasis on the
operations management of the company.
Reduction of cost and expenditure: - A good and effective operations management
system will help the organisation to lower their cost and expenditure. Tesco is one company that
follows this strategy and directs the operations team to carry out the operational functions in such
a way that the company can capitalise on the cost reduction and enjoy the benefits of the same.

TASK 4
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers.
Business environment is a very dynamic and unpredictable space which involves a lot of
uncertainties and risks. There are various forces in the business environment that may negatively
or positively affect the business operations of the company. These forces are also divided into
two parts i.e. Internal & External. Internal forces can make impact within the organisation
whereas external forces prevail in external environment and can impact the organisation
internally as well externally (Gillen, Jacquillat and Odoni, 2016). Hence it is very essential foe
the managers and leaders of the company to be ready to respond to such forces so that they can
smoothly commence their daily operations and functions in the organisation. Sometimes the
managers and leaders of the company can also utilise these forces in their favour and this
opportunity only lies in the hands of operations team. This also helps them enhance their
decision making skills. Operations Management team can act as an opportunist and capitalise on
the forces that can be used in company's favour. Few factors and forces of business environment
that may impact the operations management and decision making of leaders and managers are
listed below: -
Legal Formalities: - It is one of the factors that can affect the operation management
system. Since the business environment is so unforeseeable, the legal policies and procedures
keeps on changing and this can impact the operations in the company (Burns, 2018). Tesco
focus on legal environment in order to cope with it effectively and efficiently.
Social Responsibility towards environment: - Sometimes in order to deliver their services
towards the environment, the companies takes take some steps that may impactful to their
operations and functions. Tesco gives priority to the environment so this is one factor if
implemented, can affect the operations and decision making of the company.

CONCLUSION
It can be concluded that leaders and managers play a prominent role in enhancing the
operations of Tesco Company. In order to achieve success, Tesco must focus on effective
functioning of operations management. Tesco assess and analyses the business environment in
order to cope up and respond to the environment and this has helped the company to survive for
long run.

REFERENCES
Barnes, D., 2018. Operations Management. Macmillan International Higher Education.
Burns, M.G., 2018. Port management and operations. CRC press.
Gillen, D., Jacquillat, A. and Odoni, A.R., 2016. Airport demand management: The operations
research and economics perspectives and potential synergies. Transportation Research
Part A: Policy and Practice, 94, pp.495-513.
Leiras, A., González-Calderón, C.A., de Brito Junior, I., Villa, S. and Yoshizaki, H.T.Y. eds.,
2019. Operations management for social good: 2018 poms international conference in
Rio. Springer Nature.
Roda, I. and Macchi, M., 2016. Studying the funding principles for integrating Asset
Management in Operations: an empirical research in production companies. In 3rd
IFAC Workshop on Advanced Maintenance Engineering, Services and Technology
AMEST 2016 (pp. 1-6). Elsevier BV.