Operation Management Report: Quality, Capacity, and Strategies

This report analyzes operations management, focusing on quality management and capacity planning within the context of ABC Garments. Part One delves into quality management, defining quality and grade, and exploring quality dimensions like fitness for purpose and value, alongside the importance of data and formal processes. The report also examines ISO 9001 certification, TQM, and process charts. Part Two addresses operations management, comparing lead and lag capacity strategies and recommending two capacity planning strategies. The report also includes an examination of the two capacity planning strategies and the application of these concepts to the garment manufacturing industry, providing a comprehensive overview of key operational considerations.

Running head: OPERATION MANAGEMENT
Operation Management
Name of the Student
Name of the University
Author’s Note

1OPERATION MANAGEMENT
Table of Contents
Part One Quality Management............................................................................................3
Answer to Question 1......................................................................................................3
Answer to Question 2......................................................................................................3
Answer to Question 3a.....................................................................................................4
Answer to Question 3b....................................................................................................4
Answer to Question 4a.....................................................................................................4
Answer to Question 4b....................................................................................................5
Answer to Question 5a.....................................................................................................5
Answer to Question 5b....................................................................................................6
Answer to Question 6a.....................................................................................................7
Scenario 2- Monitoring of diameter of the buttonholes within a specified time period..7
Answer to Question 6b....................................................................................................8
Part Two-Operations Management......................................................................................9
Answer to Question 1.1...................................................................................................9
Answer to Question 1.2...................................................................................................9
Answer to Question 1.3.................................................................................................10
Answer to Question 1.4.................................................................................................10
Answer to Question 2.1.................................................................................................11
Answer to Question 2.2.................................................................................................12
Answer to Question 2.3.................................................................................................12

2OPERATION MANAGEMENT
Answer to Question 2.4.................................................................................................13
Answer to Question 3.1.................................................................................................14
Answer to Question 3.2.................................................................................................15
...........................................................................................................................................15
Answer to Question 3.3.................................................................................................16
References..........................................................................................................................18

3OPERATION MANAGEMENT
Part One Quality Management
Answer to Question 1
The increasing use of quality management is depicted to be essential in initiating the
necessary steps towards improving the overall quality in the organization. The management team
is further seen to make use of the management and planning tools which are required for decision
making process for contributing to the competing priorities (Christopher, 2016). In the given
case study of ABC Garments, the board has realized that the strategic options as per the
operation’s manager needs to be segregated from ‘Quality” and “Grade”. “Quality” is defined as
the conformance to a specific requirement. Therefore, it is important to understand that “quality”
for ABC Garments will comprise of conformance to certain requirement. These are mainly
inferred with the customer requirements.
On the other hand, “grade” is a category assigned to the deliverable’s as per the technical
configurations. This suggests that products of varied range of configuration are maintained
according to separate grades. Therefore, in case of the manufacturer such as ABC Garments,
grades need to be assigned to the process as per technical configuration. For instance, it may
adopt ISO 9001 as its grade which will define set of inherent characters which will fulfill the
requirements. Similarly, it may also adopt six-sigma. It can be inferred that Quality
management system such as TQM gave birth to grading or methodologies such as six sigma and
ISO. While grades like six sigma and ISO focuses on increasing efficiency and reducing
variation, TQM emphases on long term improvement in the quality.

4OPERATION MANAGEMENT
Answer to Question 2
Quality Dimensions How it applies to the manufacture of Children’s garments
Fitness for purpose The quality control for the garment needs to be depicted as per the
demand of the customers and value for money. The producer of the
apparel needs to look forward to constantly acknowledge the quality of
the work. Fitness for purpose is aimed at implementing the relevant
quality control at the initial stage (Fahimnia, Sarkis & Davarzani,
2015).
Compliance The manufacture of children’s garments needs to ensure this factor
with maximizing the production of goods within specific tolerance
limit. This needs to achieved with satisfactory and results as per the
design, styles, suitability of components and fitness of product for the
market (Jacobs, Chase & Lummus, 2014).
Value The application of the value proposition should be considered as per
itemizing the variables which are evident in terms of garment and
fabric production. The development of the specific parts of the section
will be able to ensure the overall design compliance and recording
systems. The effects pertaining to the different factors are considered to
be apparent in form of ensuring customer satisfaction (Monczka et al.,
2015).
Answer to Question 3a
The importance of the data contributing to the success of ABC garments can be directly
depicted in form of instant availability of the information. In addition to this, the company will

5OPERATION MANAGEMENT
be also able to contribute to the relevant form of the areas which is considered with protecting
the interest of the business (Brandenburg et al., 2014).
Answer to Question 3b
The information and data collection policy need to be ensured by realization of the
strategic options which is needed by the operations manager of ABC garments. It is also
important to understand the quality of the policy pertaining as specified by the directors of the
company. The respective information needs to be further aligned with the interests of the board
of directors as per the competitive advantage. The information sharing policy need to understand
the requirement for the quality management systems which is not seen to depict the relevant
nature of the information pretreating to techniques like Six Sigma and TQM. The relevant nature
of the data and information is applied with the understanding of difference among the quality and
grade (Brandenburg et al., 2014).
Answer to Question 4a
The maintenance of a formal review and processing of data is essential to follow a
standardized process. The main operational objectives of the company are completed as per
daily, weekly, monthly, or yearly basis to ensure that it is runs uninterruptedly. It is required for
the organizations to define the rules which are stated as per the scope, methods and quality. The
standardized process is further inferred with some of the evident benefits such as improving the
clarity, guarantying quality, promoting productivity, boosting morale of the employees and
improving the customer service. The importance of formal process needs to be depicted as the
quality process which will be able to capture the valuable and important data. The standardizing
is further considered with minimizing the chances of missing crucial details and ensuring
appropriate policy and procedure of documentation (Pagell & Shevchenko, 2014).

6OPERATION MANAGEMENT
Answer to Question 4b
The creation of the formal process needs to promote eliminating the inefficiency. This
may be depicted as the main result of the sorting out the ambiguity and proving the appropriate
quality control technique. Therefore, the new policy will ensure that the operations will be able
to carried out in terms of lesser form of quality control issues. The benefit of eliminating the
alternative procedures may be important in reducing the conflicts and unhealthy competition.
The standardization process will also be important for boosting the morale of the employees and
creating a sense of achievement among the people. The capturing of valuable information
should be also included with making a connection between the relevant standards followed in the
organization and avoiding needless processes. The improved sense of the customer knowledge is
also depicted to be important as per ensuring lesser scope of ambiguity and higher total output
thereby increasing the employee morale and productivity (Pathak, Hazarika & Pandey, 2015).
Answer to Question 5a
The importance of ISO 9001 certification is depicted with adhering to the requirements
which will be able to meet the requirements of the customers. In addition to this, the companies
will be able to get More Revenue and Business from New Customers. This is evident in form of
responding to the “requests for quotes (RFQ)”. Some of the various types of the other
importance of ISO 9001 certification can be traced with Improving the Company and Product
Quality. This will be ensured with adopting the QMS as per the improved quality level for the
entire organization. It needs to be also discerned that the importance of increasing Customer
Satisfaction with the products is considered with the various types of the stated reasons which
are adhering to the implied requirements. The organizations need to also ensure that the relevant
measures are applied for Describing, Understanding and Communicating the overall processes of
the company. Lastly, the importance also lies in Developing a Specialized Culture and improve
Employee Morale (Hazen et al., 2014).

7OPERATION MANAGEMENT
Answer to Question 5b
The relevance of TQM in business should be inferred with commitment and
understanding of the employees. Secondly, the operations of the company can be significantly
improved in terms of culture and quality improvement in the operational process. Some of the
other benefits are directly associated to the various types of the measures which are considered
as per continuous improvement in the process. Moreover, the operations of the company include
focusing on the customer requirements and implementing effective control. This is recognized to
be evident with focusing on the customer requirement and building strong relationship with the
customers. It needs to be further seen that that the various types of the focus of the company is
seen with customers paying relevant attention with the long-term survival as per the policies
prescribed under TQM (Govindan et al., 2014).

8OPERATION MANAGEMENT
Answer to Question 6a
Scenario 2- Monitoring of diameter of the buttonholes within a specified time period.
No
Yes
Invoice receipt
into payment
system
Placing of request
Approval
Decision
Creation of
purchase order
Order
fulfillment
Sending of
Invoice
Receiving
Goods
Goods received
but not invoiced
(GRNI)
Match
ed?
GRNI
Removed
Invoice
Release for
payment
Preparation of
payment order
Receiving of
payment
Yes
No

9OPERATION MANAGEMENT
The process chart shown above relates to supervision and monitoring of the diameter of
the buttonholes within a specified time period. The considered range for the operational
procedure is seen with 0.25 to 1.0 cm. The initiation of the process is considered with placing of
request and approving the decision. In case this is approved then the purchase order will be
created. The next step is considered with receiving of the goods which involves sending the
invoice and considering the Invoice receipt into payment system. In case this step is approved
then the ordering process needs to be proceeded with receiving of final payment for the orders.
In case Goods are received but not invoiced then the invoke needs to be released for the final
payment for range of 0.25 to 1cm (Genovese et al., 2017).
Answer to Question 6b
Scenario 4- Understand the production process at each step
The complaints manager needs to ensure that the various types of the process involved
with several steps. These are considered with the process beginning from the initiation of the
idea to the finished product. Some of the duties in the monitoring process needs to be depicted
with process of product Design, process of Fabric Selection and Inspection, process of
Patternmaking, process of Grading, Marking, process of Spreading, process of Cutting, process
of Bundling, Sewing, process of Folding, process of Finishing and Detailing, process of Dyeing
and Washing and process of quality checking. Therefore, it is necessary for the company to
ensure whether the complaints manager is able to include the necessary process pertaining to the
different types of the products produced by ABC Garments. The issues need to be fixed in terms
of using of the valuable information in an appropriate manner, keeping up to date with the
technological advancements and enhancing the efficiencies by saving of time and cost (Mylan et
al., 2015).

10OPERATION MANAGEMENT
Part Two-Operations Management
Answer to Question 1.1
The two strategies discussed are identified with lead strategy and lag strategy. The lead
strategy is defined with upfront investment in case there is requirement for higher capacity. For
instance, the new vineyard may anticipate lesser than 10 acres of land in the first 5 years.
However, the purchase of 100 acres of land is considered as the long-term investment in the
business. On the other hand, lag strategy is seen with current capacity is stretched with the limits
before making provisions for higher capacity. This strategy can be referred in a call center with
10 staff who doesn’t require to hire more number of employee’s unit all the employees are seen
to be working overtime. This may considerable serve as a boost to efficiency and productivity as
soon as the current resources are utilized with maximum intensity (Azadi et al., 2015).
Answer to Question 1.2
The recommendation of two capacity planning strategy needs to be inferred with match
strategy. This will involve adding capacity in small qualities for responding to the changes in the
demand of the market. This is seen as a moderate strategy for the organization. The incorporation
of the second strategy for the organizations needs to be identified as per the adjustment strategy.
This strategy is further in line with making adjustments as per capacity of the small or large
amounts pertaining to the consumers demand and making changes to the system architecture
(Dubey et al., 2017). Furthermore, in the context of system engineering this strategy is seen to
be in relevance with number of factors which will be able to enhance the long-term decision
making to enhance the overall decision making of the firm. The excess capacity needs to be
monitored against critical decision making. The failures pertaining to the same needs to be
depicted as per the decisions which will be affecting the overall performance and delays in the
present operational areas (Martínez-Jurado & Moyano-Fuentes, 2014).

11OPERATION MANAGEMENT
Answer to Question 1.3
The most suitable capacity planning strategy for the given case needs to be proceeded
with Lead strategy. As per the given situation the Call US plumbing company Limited is
depicted to be constrained with regional plumbers, retailers and contractors based in New
Zealand. The manufacturing process of the company is further borne with the number of issues
which are seen to be based on the various types of the considerations of increasing demand for
one particular items. Therefore, the lead strategy adoption will enable the company to focus on a
more streamlined opportunity of improving the predictions of future customer requirements for
the products. In addition to this, the lead strategy will be also appropriate for adopting to the
seasonal changes in the demand (Ellram & Cooper, 2014).
Answer to Question 1.4
The incorporation of the capacity planning in the given case will be able to bring about
possible improvement pertaining to throughput, timely delivery of the required unit of the
product and lead time information along the items included in the WIP. Some of the other
advantages of the capacity planning as per lead time needs to be seen with better management of
the production cost and allocation of the resources. Some of the other advantages of such a
process can further consist of the various types of the additional information which are directly
related to the on-time delivery. The lead time capacity planning for the plumbing supplies will be
able to provide time required by the suppliers for deciding on the exact cost allocation for the
specific overheads. This needs to be condoned as per production cost during the Elbow, Tee,
Reducers and other pipe fittings. Furthermore, the manufacturer will be also able to know about
the resource utilization for the plumbing supplies. These are needed to be discerned in form of
deciding time required for the delivery of the products (Rozar et al., 2015).