UGB261 Report: Operations Management at Marks and Spencer

This report examines the operations management of Marks and Spencer (M&S), a multinational retail store. It begins with an introduction to management thoughts and practices, emphasizing their role in resource allocation and business performance. The main body explores how operations management supports M&S's business aims, focusing on efficiency, cost reduction, and employee motivation. It then delves into two key management approaches: the systems approach, which emphasizes integrated elements and departmental collaboration, and the operational approach, which focuses on discipline and employee behavior. The report highlights the importance of employee motivation, discussing how it enhances productivity and innovation within M&S. The report also covers debt management and staff management. The conclusion summarizes the findings and reiterates the significance of effective management strategies for M&S's growth and development.