Analysis of Management and Operations in a Supermarket Context

This report provides an overview of management and operations within a supermarket context, using TESCO as an example. It explains key approaches to operations management, such as lean management and just-in-time inventory, and discusses the roles of leaders and managers in implementing these strategies. The report highlights the significance of operations management in achieving business objectives, including consumer satisfaction, product quality, and revenue growth. Furthermore, it assesses the impact of business environment factors like corporate social responsibility (CSR) and business ethics on operational management and decision-making. The analysis concludes that effective operations management, combined with ethical considerations, is crucial for supermarkets to enhance performance and maintain a positive brand image.

Management
and operations
in a
supermarket

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................3
P4 Explanation of main approaches to operations management and role of leaders and
managers ....................................................................................................................................3
TASK 4............................................................................................................................................4
P5 Explanation of significance of operations management in attainment of business objectives
.....................................................................................................................................................4
P6 Assessment of business environment factors which impact operational management and
decision making by leaders and managers .................................................................................4
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
TESCO is market leader in UK retail industry and offers wide range of products to
consumers across UK. This report explains main approaches to operations management along
with role of leaders and managers. The importance of operations management in attainment of
business objectives is also explained in this report. Assessment of factors which impact
operations management is also completed in this report.
MAIN BODY
TASK 1
Covered in PPT
TASK 2
Covered in PPT
TASK 3
P4 Explanation of main approaches to operations management and role of leaders and managers
Lean management
This operations management approach focuses on elimination of wastage while also
maintaining quality of production. The application of this operations management approach by
TESCO will help the company increase organisational efficiency and responsiveness which will
reduce unnecessary costs. The role of leader in this approach is to ensure that employee's jobs
contribute to consumer value by inspiring employees to enhance their performance. The lean
manager function is to optimize production process by effective resource allocation.
Just in time
This involves receiving suppliers only as they are needed (Anand and Gray, 2017). This
is a simplistic inventory method that provides low cost and high quality products to support
consumer needs. TESCO will be able to establish pull and maintain smooth workflow by
adopting just in time approach. The role of leader in just in time approach is develop employees
by providing them direction to support their needs. This fits with the visionary role of a leader.
The function of manager in this approach is to implement strategies for waste reduction.

TASK 4
P5 Explanation of significance of operations management in attainment of business objectives
 Consumer satisfaction: Effective operations management is essential for business firms
as it helps business firms meet consumer needs. Operations management helps in timely
delivery of products to consumers which plays an important role in increasing consumer
satisfaction (Chibili, 2017). TESCO was able to ensure timely delivery of online orders to
consumers because of operations management. This helped the company achieve success
during the pandemic which depicts the importance operations management.
 Product quality: Operations management helps business firms identify areas where
quality can be improved so that quality standards can be improved regularly. TESCO is
able to regularly improve their products and offer products with high quality in order to
attract and retain consumers for a long time period. The importance of operations
management can be depicted by this as it has direct impact on the consumer base of the
firm.
 Increases revenue: Operations management helps business firms increase their revenue
as it helps in elimination of wastage and continuous improvement of product quality.
Improvement in product quality increases brand reputation of the company while waste
reduction helps business firms lower costs (Kazancoglu and et. al., 2021). This increases
revenue of the company and helps business firms survive in their industry for a longer
time period. TESCO is able to increase organizational revenue by adopting effective
operations management approaches.
P6 Assessment of business environment factors which impact operational management and
decision making by leaders and managers
Corporate social responsibility: This refers to activities conducted by business firms to
fulfil their societal responsibilities. These activities and initiatives aim to achieve social and
environmental betterment. CSR activities affect operations management as business firms have
to ensure that operations management reduces environmental harm for betterment of the society.
This factor also affects decision making of leaders and managers as they have to consider social
and environmental impact of various business operations. TESCO conducts various CSR
initiatives which seek to improve environment and society. The advantage of this factor is that it

helps businesses become more responsible. The disadvantage of this factor is that factor is that it
increases cost of the company.
Business ethics: This factor is defined as the moral principles which act as a guideline for
the way which a business firm is operated. This is one of the most important factor considered
during decision making and operations management. This is because it helps the firm make
ethical decision and implement operations management plans which are assist in maintenance of
ethical and moral guidelines (Nadira, Shixiang and Chen, 2020). Leaders and managers at
TESCO ensure that ever business practice is completed in an ethical manner by considering
business ethics in operations management and decision making. The advantage of considering
business ethics in operations management is that it increases positive brand image of the
company as the firm engages in ethical trade. The disadvantage of this factor is that it reduces the
ability of an organization to maximise profits.

CONCLUSION
From the above report it is determined that different approaches to operations
management such as Just in time and lean production help business firms enhance operations
management. It is important for enterprises to utilize effective operations management
approaches as it improves product quality, consumer satisfaction and revenue. Business ethics
and CSR are some factors which impact operations management and decision making by leaders
and managers.

REFERENCES
Books and Journals
Anand, G. and Gray, J. V., 2017. Strategy and organization research in operations
management. Journal of Operations Management, 53. pp.1-8.
Chibili, M., 2017. Modern hotel operations management. Routledge.
Kazancoglu and et. al., 2021. Drivers of implementing Big Data Analytics in food supply chains
for transition to a circular economy and sustainable operations management. Journal of
Enterprise Information Management.
Nadira, S. A., Shixiang, L. and Chen, X., 2020. SWOT Analysis of the Management and
Operation of Secondary Education System in Dhaka City of Bangladesh. International
Journal of Science, Technology and Society. 8(4). p.80.