Detailed Report: Operations Management Strategies at Vodafone

This report provides an overview of operations management, focusing on its application within Vodafone. It begins with an introduction to the concept and its importance in enhancing growth and profitability. The report then details key approaches to operations management, including Six Sigma and lean manufacturing, and discusses their implementation within Vodafone. It highlights the roles of managers and leaders in the company, emphasizing their responsibilities in setting standards, motivating employees, and achieving organizational objectives. The report also explores the importance and value of operations management in achieving Vodafone's goals, specifically addressing cost reduction, service quality improvement, and increased productivity. Furthermore, it examines the factors affecting operational management and decision-making, such as economic conditions, human resources, and technological changes. The report concludes by emphasizing the essential role of operations management in business growth and the benefits of techniques like Six Sigma and lean manufacturing in improving operational efficiency.

MANAGEMENT AND
OPERATIONS

INTRODUCTION
 Management and operation is the most integral part of an individual
organization in order to enhance the grown rate.
 It ameliorates the overall performance of the company by developing skills
and manage the work of it’s employees.
 It converts material and labor into goods and services
to augment the profit of the organization.

CONT.
Present study will explain approaches of operation
management.
It will describe importance of managing operations for
organization
19/12/18

P 4 DIFFERENT KEY APPROACHES OF OPERATIONS
MANAGEMENT
 Six Sigma approach: This approach is concerned with the enhancement of
quality of the operation management by removing the errors , decreasing
cost and saving the time.
 It is one of the most popular technique because of its ability of getting
applied in all types of the industries.

CONT...
 Lean manufacturing approach: This is another technique of improving the
operations in the organisation. Vodafone uses this approach in operation
management as it reduces the waste , decreases the costs and increases the
productivity which all results into increase in the gains of the Vodafone
company.

ROLE OF MANAGER AND LEADER
 The operation manager of Vodafone company plays a significant role as he prepares
budgets, controls cost of services and keeps the continuous watch on organization
process system.
 Manager orientates the overall system and motivates the standard of the
organization.
 The duty of the manager is carry out the vision of leader and emulate it and helps
his employees to achieve the objective given by the organization.

CONT..
• Leader of Vodafone company provide necessary guidelines
to the employees on how they can work efficiently and
effectively.
• Leader not only creates a vision but he also motivates other
employees working under him to do the work passionately
and get better result.
• Individual encourages people to work in a particular
direction for achieving the specific vision.
19/12/18

P 5 IMPORTANCE AND VALUE OF OPERATION MANAGEMENT IN
ATTAINING VODAFONE'S OBJECTIVES
 Operations management holds great
importance and value in attainment of the
Vodafone's objectives and goals as it
concerned with process management of
the company which include planning,
organizing and controlling the cost of
operations of the business.
 organization for handling day to day
operational activities of the company

CONT…
This management serves three important needs of the Vodafone company
which are :
 Cost reduction, The cost reduction factor of the operation management
helps company to eliminate the unwanted operational cost in the process of
producing services ,providing Vodafone with higher margin than its
competitors leading to strong financial performance of the company.

CONT...
 Betterment of quality of services: Quality is considered the most important part
to enhance the profit. It helps enhance the marketing value.
 by using various techniques such as six sigma, lean manufacturing, reconfigurable
manufacturing which help the company in eliminating the errors and defects and
reducing waste while producing services for the customers.

CONT...
• Increase the productivity: By increasing the productivity
without hampering the quality ameliorates the profit ratio.
G
• Organization's growth rate totally depends upon the profit.
Which can be achieved by increasing the productivity
without affecting the quality.
19/12/18

P 6 FACTORS AFFECTING OPERATIONAL
MANAGEMENT & DECISION MAKING BY LEADER
AND MANGER
There are various elements that impact on operation management of
organization. These are explained as below:
 Economic condition:
 Human resource
 Technological changes:

CONT..
• Economic condition: It is most essential element that affects
operations of Vodafone, If economic condition of nation is
not good then it would be difficult for entity to generate sales.
• This may affect financial condition of the firm that would
negatively impact on operation management
19/12/18

Human resource: This is another element that impact on operations of Vodafone to
great extent. If company does not have skilled employees then it might create issue
for business to maintain operations efficiency.
• In such condition leaders have to make decision of hiring new candidates those
who can understand their job and can perform it well.
Technological changes: This is another factor that impact on operations. If Vodafone
does not implement effective technologies then it might create problem for the
organisation because this may enhance errors and can increase wastage as well.
19/12/18

CONCLUSION
 From the above study it can be concluded that operation management is
essential for business growth. It not only enhances the performance but it
also creates new opportunity for the organization.
 Six sigma, lean manufacturing aids the firm in minimizing errors and
improving operational efficiency of organization.

REFERENCES
 Bolman, L. G. and Deal, T. E., 2017. Reframing organizations: Artistry,
choice, and leadership. John Wiley & Sons.
 Christopher, M., 2016. Logistics & supply chain management. Pearson UK.