Review of Operations and Project Management at Hotpoint Company

This report provides a comprehensive analysis of Hotpoint's operations and project management practices. It begins with a review and critique of the implementation of operations management principles, including Six Sigma, Lean principles, and Total Quality Management, in the context of Hotpoint's entry into the large-screen TV market. The report then details a continuous improvement plan based on this review, outlining strategies for enhancing product quality, delivery processes, manufacturing costs, and promotional activities. Furthermore, the document develops a project life cycle, a business case, a project plan, and a work breakdown structure, culminating in a Gantt chart. Finally, the report critically evaluates the effectiveness of the project life cycle in application to the chosen project, offering insights into the strengths and weaknesses of the implemented strategies and providing recommendations for future improvements. The analysis covers various aspects of organizational management, emphasizing planning, controlling, and mentoring to achieve organizational goals effectively.

Operations and Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................3
P1 Review and critique of the implementation of operations management principles..........3
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles...........................................................................................................7
TASK 3..........................................................................................................................................10
P3 Develop Project life cycle, business case, project plan, work breakdown structure and
Gantt chat..............................................................................................................................10
TASK 4..........................................................................................................................................16
P4 Review and critique the effectiveness of the PLC in application to the chosen project 16
CONCLUSION..............................................................................................................................18
REFRENCES ................................................................................................................................18

INTRODUCTION
Organisation management is also known as business management and enterprise
management. It refers to procedure which is related to getting peoples together at a common
platform or place and encourage them to work together to achieve a predefine goal and objective.
Effective organisation management help in a planning and controlling resource and labour in
appropriate manner. It includes various activities like organizing, planning, leading, controlling
and mentoring to attain organisation goal and objective in appropriate manner (Turner, 2014).
Organization taken for this assignment is Hotpoint company which produce, market and sell
various range of home appliances. Products offered by company are fridges and freezers, gas and
electric cookers, washing machines and electric friars. Now they are trying to enter large screen
TV market and their minimum size of TV is 58 inches. Topics covered in this repost are review
of effective operation management principles, preparation of improvement plan, develop PLC
and review it.
TASK 1
P1 Review and critique of the implementation of operations management principles
Operational management is referred to area which is obsessed with designing of product
and controlling of production process of goods and services. It also involves activities which
insure that business operations and functions are conducting in an effective manner. It includes
various activities such as planning, organisation, controlling and supervising the production
process to ensure that manufacturing of product is done in appropriate manner. Hotpoint
company use six sigma and lean principles to evaluate marketplace and production process
before launching new TV ranges. For this they are launching 58 inches’ television as minimum
size TV of new launch television range. Along with this, respective company is facing several
issues while conducting their business operations and functions for launching new range of TV
and that are related to Quality of products, Delivery process, Cost of manufacturing and
Promotional activities.
Six Sigma:
It is concerned as disciplined, data driven approaches and methodology use for
identifying and removing defect from any type of process or procedure. Which is related to
process of any activities from manufacturing of products and services to transaction of products

and services (Jacobs, Chase and Lummus, 2014). This concept includes five steps which are
define, measure, analysis, improve and control. Hotpoint company conduct six sigma analysis at
their workplace which help them in collecting appropriate information related to process of
manufacturing. Which is related manufacturing 58 inches TV in marketplace. The respective
organisation has to used such principle in their organisation to remove defect or issues while
launching new television at marketplace. To get efficiency in the works and processes it is very
much necessary to use various tools and techniques to amend the quality of products.
Description of Six sigma in context of respective company is mentioned below:-
Define- In this step an organisation able to identify problems, issues or goal of project
which is need to be direct or addressed. All the issues and problems should be defined in an
effective and efficient manner so that aim and objectives of project can be fulfilled. In context of
Hotpoint they primarily focus on the crucial problems or concerns that may be hamper the
productivity of an organisation. According to respected company at this stage Manager Research
able to identify problems or project goal and then make strategies accordingly.
Measure- At this stage an organisation able to measure issues and process form where it
can be produce. There are various techniques which are used for measuring performance of
organisation which helps in better achievement of results such as they set standards with help of
benchmarking to get optimum kinds of results. In respective stage manager of Hotpoint company
measure process, issues and then collect information which is required. By this they also able to
resolve issues related to Quality of new TV, Delivery process, Cost of manufacturing and
Promotional activities. This will also help them in developing strategies related to it in effective
and impressive manner.
Analysis- At this stage research manager of Hotpoint company evaluate data and identify
whether it is relevant or not. Each and every data has to be analysed in better manner and
relevant matter should be included while implementing six sigma principle in business. For an
organisation it is very much necessary to analyse each and every aspect before implement in
organisation. If data is not relevant they plan strategies to identify appropriate data which is
essential for conducting work in appropriate manner.
Improve- At this stage of six sigma research manager of respective company make
efforts to conduct required modification in data which leads to succession of change in
appropriate manner (Larson and Gray, 2015). If there is any modification required they will do it

according to the requirement. This requires proper improvement for six sigma principles so that
effective outcome can be achieved. By measuring gaps in the performance in each and every
aspect organisation have to by using tools and techniques to get optimum kinds of outputs.
Control- It is a last step of this procedure, in it manager of respective company apply
appropriate solution of problems and task in organisation to accomplish the task in effective and
proper manner. It is very much necessary for an organisation to control each and every aspect in
an organisation after implementation of the new policies and regulations to achieve
organisational goals and objectives in positive manner to remain always competitive in
marketplace.
When respective company critically analysis six sigma they identify various advantage
and disadvantage. Advantage such as through it they able to monitor various process in effective
manner and by it moral and motivation of employees also arise. Along with this there are several
disadvantage like not every staff or manager are interested in mathematical statistics.
Lean Principles:
In an organisation lean principles help in framing and creating an effective and efficient
workplace. Through it research manager of Hotpoint company able to identify able to identify
issues, problem and demand of customers and employees. By this they able maintain effective
workplace and able to deliver appropriate things to customers. Lean principle is one of most
important part for an organisation to check the quality of products and services by maintaining
the quality of them in proper manner so that desirable goals and objectives should be achieved in
proper manner. Through this they also able to resolve issues which they may face while
developing 58 inches TV i.e. related to cost, quality, supply and promotional activities. In
context of Hotpoint by help of that The lean principles help research manager of respective
company in launching 58 inches TV in appropriate manner. Below is explanation of major five
lean principle in respect of Hotpoint company:-
Determine value- It refers to value of products and services for which a customer will
pay for their usage (Harrison and Lock, 2017). At this manager of respective company identify
what is value of product they will offer to customers in order to attract them and earn more
profitability. This will help company in identify need and demand of customers and help them in
deciding price of product which can be afford by their target audiences in appropriate manner. In
order to for an organisation to manage quality and attain sustainability have to determine and

evaluate the value so that they can by setting standards get optimum kinds of results to remain
always stable in the market.
Mapping of value stream- At second step of lean principles respective company manager
design a framework or guidelines in order to achieve objective and goal in appropriate manner.
Along with this, manufacture products according to customer and deliver to them at appropriate
manner. In this removal of activities are done which is are useful and appropriate for attaining
goal and objective in effective manner. When manager of respective company remove unwanted
and useless process they able to reduce production cost and also short duration of production
process. After create or set the standards it is very much potential for an organisation necessary
to map the values that organisation want to stabilise in their product and services so that
important steps should be taken to remain always competitive in marketplace. Along with thys
also need to develop strategies related to Quality of new TV, Delivery process, Cost of
manufacturing and Promotional activities.
Create flow- When all unnecessary step get remove form procedure, then other steps of
process will conduct in appropriate manner without any hurdle and interruption by which
process will complete in proper time without any delay (Subramanian and Ramanathan, 2012).
Along with this for avoiding delay in work and for reduce wastage respective company provide
training and development session to employees by which they able to work in proper manner.
For an organisation it is very much important to determine the flow of products and services in
order to get optimum kinds of output by checking each and every important attribute.
Establish pull- At this step of lean principles manager of Hotpoint Company evaluate the
stock which is required to conduct process in appropriate manner. They take care of stock level
that it should not be too high and not even too low, it must be appropriate according to demand
and need. Which help them in fulfilling demand of customer in effective manner. In that step
organisation evolve their stock and necessary attributes to eliminate the gaps in the production
process to remain always competitive in market.
Pursue perfection- It is related to production process which is use by respective
company. It is not necessary to use traditional method, a company can modify and do innovation
according to the requirement and need. By doing this Hotpoint Company able to accomplish
their goal and objective in appropriate manner. By managing quality it is very much potential to

bring perfection in their products and services in order to check the major attributes to come with
new ideas and thought.
By using Lean Principles the respective company able to increase their productivity and
reduce time of production. Along with this they able to improve quality of products and
production. They also face some limitations such as it in long term communication required.
The major problem or concern that face by organisation that they fail to give one of best
services to their consumers and with they not able to maintain the level of quality in their
products and services that hinders the self interest of an organisation in achieving desirable goals
and objectives. The anther major concern with the project is to not accurate results while deliver
services to the ultimate consumer base.
Total quality management:
TQM is an kind of structured approach used by firms to improve the overall performance
of an organisation by deliver right kind of knowledge and information to remain always
competitive in the marketplace. This will also help respective company in developing new TV by
avoiding issues related to delivery, quality, promotional activities and supply of respective
product.
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles
Meaning of continuous improvement plan:-
Continuous improvement plan is refers to ongoing process which help in improving the
procedure, product or services, in order to achieve goal and objective in appropriate manner
(Nicholas and Steyn, 2017). Along with this, it helps in continuous improvement in business
strategies, outcome and also develop and maintain relationship with customers, employees and
suppliers. Research manager of Hotpoint Company conduct analysis and design continuous
improvement plan which help them in attaining goal and objective in appropriate manner.
Continuous improvement plan which is developed by respective company in order to launch 58
inches television in effective manner is given below:-
Plan
(principles of
operations
management)
Do Check Act

Quality Evaluate quality of
product by using Total
quality management.
Improvement in quality
is one of major concern
in front of organisation
to give one of delighted
experience to
consumers.
At this stage manage
of respective company
use total quality
management technique
to analysis and
maintain quality of
product which is going
to launch in target
market. This method
or approach is majorly
focus on quality of
products and services
which is going to offer
to customers.
At this manager of
Hotpoint company
evaluate and analysis
actual product quality
to standard quality of
products. If they find
any issues then they
plan new strategies to
solve and resolve
issues (Gunasekaran
and Ngai, 2012). to
improve the quality of
products it is very
much necessary to
collect and implement
the one of best
strategies and tactics
with objective of
manage and deliver
one of best quality.
Delivery Conduct delivery
process according to
Six Sigma. Deliver
products and services
with the accuracy is one
of major for the firm to
maintain the loyalty of
consumers.
This process help
manager of Hotpoint
company to conduct
whole process in
appropriate manner
(Fleming and
Koppelman, 2016).
This technique is use
from stating that is
manufacturing of
television to the end
By using this process,
the respective
company able to
manufacture television
with standard quality
and also able it to
deliver in appropriate
manner to their
customers. By this
they able to satisfy and
fulfil need and demand

that is delivering to
customers in
appropriate manner.
of customers. For
accuracy in the
delivery of products
and services to
ultimate consumers it
is very much important
to use a system from
which product deliver
to right consumer.
Cost Decide cost which
shows value of product.
Fix one of best cost for
the product and services
is necessary so that
everyone can purchase
products easily. They
fix one of best cost use
Total quality
management that helps
to reduce the waste and
manage it that
automatically reduces
cost.
At this stage manager
of respective company
able to decide price of
television which they
are going to launch in
market. Method which
respective company
use to decide is
premium pricing in
which they decide
price that show value
of product (Olson,
2014).
When respective
company manager uses
premium pricing
method for fixing price
of product they able to
create and develop
value for their
television at their
target market. To fix
one of best cost
attribute is important
for an organisation in
comparison to the
competitors to get
optimum kinds of
outputs.
Promotional activities Design and develop
promotional activities
which help in attracting
customers in huge ratio.
To communicate in best
At this stage manager
of Hotpoint company
decide promotional
method in order to
attract huge portion of
By using appropriate
promotional activities,
the respective
company able to attract
customer in proper and

manner with the
potential consumers
they use various tools
and techniques to
remain always
competitive.
customers. For this can
use promotional
method like
advertising in
newspaper, television,
distribute pamphlet
and many others.
huge ratio (Ramasesh
and Browning, 2014).
By develop appropriate continuous improvement plan the respective company research
manager able to manufacture 58 inches’ television in effective manner and also able to attract
customers in proper ways. Along with this it help company in improving their process and
product quality in continuous manner in order to fulfil need of customers in appropriate manner.
By continuous improvement plan respective company able to improve and overcome their
problems and issues. Through which they able to achieve their goal and objective in effective
and appropriate manner. So tools and techniques are very much important to amend in existing
works and systems by using various kinds of models with objective of improving the quality of
products and services.
TASK 3
P3 Develop Project life cycle, business case, project plan, work breakdown structure and Gantt
chat
As per the given situation, Hotpoint company decide to launch new range of large screen
television and 58 inches TV is minimum size television from respective range. For this manager
of respective company plan and develop strategies which help in attracting more and more
customers. By conducting process in effective manner they able to collect appropriate
information and data which is necessary for conducting procedure. The research manager of
respective company develop and implement creative and innovative techniques in order to
launch new television range product into market. For this manager adopt appropriate plan for
launching 58 inches television, some major plan which is develop by manager of Hotpoint
company is describe below:-
Project life cycle:

Project life cycle represent four step procedure which is used by almost all project
manager for achieving goal and objectives in effective manner by attaining all stage of process in
appropriate ways (Pemsel and Wiewiora, 2013). It provides a framework and guidelines for
completing task in appropriate manner and leads to attaining succession of work. Four major
stage of project life cycle is initiation, planning, execution and closure. To build one of project it
is very much necessary to frame a systematic path by which organisational goals and objectives
should be achieved. In context of Hotpoint they choose a four step model by which they move
forward to stabilise in marketplace by determining their goals and objectives. All steps of the
project management are very much important in which evaluation is very much necessary to
obtain desirable outcomes.
These step of PLC help respective company manager to develop plan and strategies in effective
manner and attaining objective and goal in proper manner. The evaluation of project life cycle in
context of Hotpoint Company is mentioned below:-
Initiation- At respective stage manager of Hotpoint Company conduct evaluation and
analysis, then identify problems, issues, opportunities and brainstorm with a workplace. That can
be attain by them through solving problems, identify and grab opportunities, develop new ideas
and many others. The manager of respective company uses autocratic leadership theory by which
Illustration 1: Project life cycle
(Source: Project life cycle, 2019)