Operations and Project Management Report: Hotpoint Analysis

This report examines the application of operations and project management principles within the context of Hotpoint, a home appliance manufacturer. It explores the implementation of operation management principles, including reality and accountability, as well as approaches like Six Sigma (DMAIC) and Lean Production. The report then analyzes a continuous improvement plan, outlining issues, proposed plans, and expected results related to quality and cost. Furthermore, it delves into the project life cycle (PLC) and its phases (initiation, planning, execution, and closure) as applied to a project, such as launching a new product. The report concludes with an evaluation of the PLC's effectiveness, supported by relevant theories and models, providing insights into Hotpoint's operational strategies.

Operations and
Project Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Implementation of operation management principles......................................................3
TASK 2............................................................................................................................................5
P2. Continuous improvement plan based on review and critique of operation management
principles................................................................................................................................5
TASK 3............................................................................................................................................7
P3. Project life cycle application into project.........................................................................7
TASK 4..........................................................................................................................................11
P4. Effectiveness of PLC in application to chosen project..................................................11
CONCLUSION..............................................................................................................................13
RECOMMENDATION:................................................................................................................14
REFERENCES..............................................................................................................................15
.......................................................................................................................................................16

INTRODUCTION
In every company operation and project management plays an essential role in their
business. Operation management is refers as an ongoing chain of activity which enables in
creating and improving product or services so that organisation can increase their product line in
an appropriate manner (Anderson, Anderson and Parker, 2013). Project management is a
utilisation of knowledge, experiences and so on for accomplishing the objective of particular
project. For this report the chosen organisation is Hotpoint which a American and European
brands of home appliances. Its headquarters is in Peterborough, Cambridgeshire, United
Kingdom. The purpose of this report is to explain the various principles of operation
management and also their strategy for continuous development as per the operations and
company. Application of project life cycle into project and effectiveness of PLC by using proper
theories, concepts and models are also mentioned in his report.
TASK 1
P1. Implementation of operation management principles
Operation management is important concept in the growth of firm as well as for obtaining
expected results after in accomplishment of task. Implementation of operation management
includes operation and manufacturing process which drives data and control system which
permit firm to develop as well as plan business strategies. So, some of the operation management
principle that are used by Hotpoint in order to implement strategy are mentioned below: Reality: This principles states that firm have to focus on problems rather than methods as
well as techniques because there is not such tools that is suitable for whole solution. After
analysing all problems and clients needs Hotpoint concentrate to launch a new product in
market and segmentation are to be performed according to customer choices.
 Accountability: This principles involve few regulations as well as concepts which are
made by higher authorities. It is useful to states problems to their employees and regular
monitor that target meets the organisational goals (Dasari, Jigeesh and Prabhukumar,
2015). As per the given scenario, it act for the workers benefits as well as perform
effectively. In Hotpoint, higher authorities does not allot proper work and responsibilities
that hinder their self-interest. Herein they are fail to perform effectually for organisational
growth.

Approaches of Operation management:
Six Sigma:
This is considered as a multidisciplinary, continuous approaches that assists in obviating
defects at the time of manufacturing products or services. It was introduced by Bill Smith in year
1980 and is related to continuous improvement in the methods of production. This is help
Hotpoint to solve issues, reduce errors and decrease the cost of operation (Edwards and Bowen,
2013). So, six sigma tool which is applied by respective firm is DMAIC that are explained
below: Define: Herein, issues are described clearly to obviate the disadvantage as well as
effectualness can be accomplished in organisational growth. At this stage, plan and scope
of project are to be explained broadly. Through this Hotpoint can know about the
problems relate to products or services. Measures: Herein, Hotpoint assembles the current position of scenario as well as create a
plan according to that. By developing process of mapping and collected plans. Analyse: herein, factors are find out that are responsible and reasons of defects. In
Scenario, factors aids to examine information root cause in order to accomplish good
results. So, through this Hotpoint can have knowledge regarding problems as well as their
solution. Improve: Herein, firm find out the root cause of problems and disciplinary measure can
be performed to identify the solutions. So, problems can be solved by getting suitable
solution and way of failure where solution are fail then proper improvements are adapted
in Hotpoint.
 Control: Herein, proper evaluation is performed by examining the results as well as
accordingly control action that are taken to determine variations. Hotpoint manager
assess the needs and demands of clients according to their plan to launch new product
that is Television of 58 inches in marketplace.
Lean Production:
This is refers as chain of activity which aids in reducing defects in order to develop the
firm's level of performance. It provides a important contribution in minimising wastage and
facilitates qualitative products or services for enhancing product line and profit (Fan and et.al.,
2014). Five principle of lean production that are used by Hotpoint are explained below:

 Define Value: Herein, firm concentrate on valuing their clients as well as understanding
its requirements. Hotpoint manager, need to formed its product according to the demand
of consumers. It is launching a new product into their product line in order to accomplish
the customers future requirements. Map value stream: Herein, marketers identify their values of product into the mind of
clients as well as apply this as reference point in manufacturing product or services. Also,
helpful to obviate that type of activity that do not generate any kinds of value. Thus,
Hotpoint manager need to focus on adding value in its new product such as creative
feature, innovative designs and many more so that they can enjoy good customer
experiences. Create flow: Herein, activities are not facilitating suitable value to firm. Its main
objectives is to take out the useless activities at correct time. So, Hotpoint manager need
to adapt effectual strategies which includes re-creating steps, breakdown structure as this
create value for company. Establish Pull: In organisation, inventory are seen as a more wastage in manufacturing
process. The main aim of this is to set stock limits and items of progress work so that this
will be ascertained proper information as well as flow of material with Hotpoint manager.
 Pursue Perfection: This is the crucial process which aids in continuous improvement of
products. It help Hotpoint manager in creating products as well as encourage employees
so that it perform well towards business success.
TASK 2
P2. Continuous improvement plan based on review and critique of operation management
principles
Continuous improvement plan is refers as a set of activities that are formed to bring
stepwise, ongoing development to goods, services or methods by continual monitoring,
measurement and action. It consists few steps and these move from one design to another.
Therefore, they are focussed to ascertain effects that firm's policies and methods of operation
have on its production and profitability (Jerbrant, 2013). It starts with creative scheme which are
to be put into activity. This assists Hotpoint to motivate and permit people to share their skills

and knowledge of its team. By this organisation financial performance and competency is
progressing.
Issues Plan Do Review Result
Quality Hotpoint planning
to launch a better
quality of product
at low costs. So, it
faces the issue
regarding quality
which hinder its
self interests.
For this Hotpoint
can use the Lean
production
approach in order
to develop its
product quality.
After applying the
approach
Hotpoint manager
evaluate that step
by step products
quality should
develop.
Quality is an
essential
attributes in the
progress of
company. So, by
developing the
product quality
firm has to
change its
manufacturing
process through
adapting lean
manufacturing.
This assist
Hotpoint to
improve whole
performance of
product.
Cost Cost is an
essential factor
which affects the
buying power of
customers
(Kerzner, 2018 ).
So, Hot point is
planning to
introduce new
For this, Hotpoint
apply the six
sigma approach
as it is helpful to
to reduce
operation costs as
well as obtain
expected
outcomes.
After adopting six
sigma approaches
Hotpoint can
capable to
minimise their
cost.
Six sigma is a
crucial concepts
for increasing its
level of
performance
which contributes
cost cutting as
well as deliver
quality products.

product at low
cost.
Hotpoint adapt
price strategy in
order to minimise
the cost.
Effectiveness of continuous improvement plan:
Continuous improvement plan assists in manufacturing products or services in an
effectual way by minimising cost. In context of Hotpoint, it adapts many measures to develop
their manufacturing process by using various practices and theories. This is crucial to adapt
measures to develop level of perform. Respective organisation accomplish its product line that is
to introduce television of 58 inches for attracting more number of customers. For this, relevant
information are to be align and accountability are to be applied in order to attain effectual
outcomes. If all the task are accomplished with accountability then whole work can be perform
on time so Hotpoint can deliver its products to customer at low costs. With the assistance of lean
production firm can execute their plan successfully as well as resolve its issues regarding costs,
quality etc. Also, helpful in minimising wastage so that they can achieve desirable results and
enhance the ratio of profitability.
TASK 3
P3. Project life cycle application into project
Project life cycle is refers as a four steps methods that can be obeyed by whole project
manager while moving towards one steps to another (Krajewski, Ritzman and Malhotra, 2013).
Therefore, it essential for Hotpoint manager as this anticipate in delivering projects to consumer
effectually. Overall phases of PLC are explained below:

Illustration 1: Project life cycle
(Source: Project life cycle. 2019) Initiation phase: Herein, project objectives are identified and also refers as a problems or
opportunities of enterprises. It find out the project existences. Thus, Hotpoint figure out
the project aim, choose manager as well as clear their concepts. At this phase, respective
company use the Autocratic leadership style where individual have control in decisions
which are made by Hotpoint. These kinds of leaders do work according to their own will
and take suggestion from their members. Planning phase: Herein, project management knowledge are applied for developing a
described plan in order to implement that project. At this project scope are stated, WBS is
formed as well as schedule are lay out. Also, whole helping communication, plan for risk
management and many more are created here (Mahadevan, 2015). Some key transferrals
are project plan, Gantt chart as well as WBS. Hotpoint manager use democratic
leadership style so overall individuals from higher to workers can participate during
decision taking which facilitates advantages outcomes in launching their new products in
market place. Execution Phase: This is the performing phase of project where firm actively monitor
the distributed task and ensure that project is going according to instruction. This is

crucial to maintain proper communication and control are needed during implementation
time. Hotpoint perform meeting, deliver report status and ensure that projects are
performed effectively. Herein, manager use systematic style that permit them to form
where employees work towards plan of launching 58 inches television in market by using
effectual resources.
 Closure phase: At this phase, the significance is on releasing accomplished deliverables
to clients, project documentation are handed over to business, terminate suppliers
contract, released project resources and communicating the closure of project to
stakeholders (Maylor, H. and et.al, 2018). As project report is the key deliverables in this
stage. Herein, Hotpoint manager apply situational leadership style in order to take fast
decisions as per the customers requirements. Thus, it will be more beneficial in launching
58 inches television in proper way.
Project Business case for Large Screen TV:
Project name: 58 inches Television
Executive Summary: Hotpoint are plan to launch new product television of 58 inches with
creative features. Therefore, they plan to expand their product line in competitive marketplace. Vision: “ To grow their 58 inches TV with creative features”. Mission: “ To acquire more market share with standard quality in products into
marketplace”. Marketing plan: Firm made the marketing plan for attracting more number of individuals
towards its product. Therefore, they are using STP model that is segmentation, targeting
and positioning for accomplishing market share. For this, Hotpoint manager need to
identify their segmentation according to requirements as well as importance of all
customers. It target upper and middle level people. Position themselves by their USP
such as advance and creative features. Financial Plan: Respective company needs estimated £ 20000 for accomplishing project
at given time duration. Cost: It is an essential factor which judge project feasibility by monitoring various factor
like risk factor, material and resource cost. The project plan cost is about £ 20000. Scope: The scope of this project is to expand market share by maximising profit in
effective way. Also, accomplish its product line as well as satisfy the customers.

 Time: Time for this project completion is about 6 to 7 months.
 Resources: For completing sustainability in competitive edge, manage of Hotpoint need
to ascertain efficacious resources that are available at given time duration. Thus, it can
maintain their quality of product in same product line.
Gantt chart:
This is considered as a horizontal bar chart that presents duration of time for completing
specified work as well as assist in scheduling and planning of activities so that overall activity
are to be distributed in appropriate manner in order to accomplish project goals (Milosevic and
Martinelli, 2016). In context of Hotpoint, overall project are distributed into various part in order
to attained effectual outcomes.
Work break down structure:

In project management, WBS are affiliated with the engineering as well as systems. This
bifurcate task in smaller portion and assist in managing team members. In context of Hotpoint, it
adapt WBS to obtain appropriate period of time of whole work.
TASK 4
P4. Effectiveness of PLC in application to chosen project.
While working in company effectiveness of PLC required to be computed on the basis of
some theories of leadership which presents the significance of project life cycle. PLC importance
is essential in order to create small as well as large scale projects within Hotpoint.
Difference between Large scale projects and small scale projects:
Basis Small Scale Projects Large Scale Projects
Autocratic Autocratic leadership in small
scale projects deals with quick
decision making, which is
Autocratic in large scale
projects may occur losses, as a
decision taken by a particular

beneficial as it derives proper
authority amongst the team
before it lost the opportunity
(Slack and Brandon-Jones,
2018).
person can harm the future of
the whole team in the long
term.
Democratic The decision should take on
time in small scale projects,
but if democratic enters, then it
shared power in making
decisions, which takes time
and may loss the opportunity
for future growth.
In large scale projects, the
decision affects every
participant for a long time, so
it is beneficial to work on a
democratic basis in large scale
projects, as the authority
derives from every person so
to take decision wisely.
Systematic The best and the updated
leadership style is
systematically one, as it helps
in delegating the work
according to the masters of
their skills in its field. In small
scale projects, if systematic
leadership applies, then it will
work very effectively and
efficiently.
Here, in large scale projects
systematic leadership works as
organization development as it
clarifies the authority and
responsibility of a particular
person on the basis of perfect
skill, in handling the given
work.
Situational When it talks of small scale
projects, then it's priority to
work on a particular direction
and complete it for a given
period of time (Wijeratne,
Perera and De Silva, 2014). In
situational leadership, it
In large scale project,
situational leadership is much
beneficial as it can adjust with
a dynamic atmosphere of an
organization. This situational
style may adopt any
leadership, according to the