Operations and Project Management Report: Tesco and Midland Pump LTD

This report delves into the core principles of operations and project management, utilizing Tesco as a primary case study. It evaluates the application of operations management principles within Tesco, analyzing its operational strategies, including quality control and the implementation of Six Sigma methodologies. Furthermore, the report proposes a continuous improvement plan for Tesco, outlining key steps such as planning, execution, monitoring, and adaptation. The report also examines the Product Life Cycle (PLC) and its application to a project, providing supporting documentation and critically assessing the PLC's efficiency using relevant theories and models. The analysis extends to a business case study of Midland Pump Ltd, offering a comprehensive overview of operations and project management practices in different contexts, making it a valuable resource for students seeking to understand these critical aspects of business management.

Unit 16 - Operations
and Project
Management

Table of content
Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Conduct an evaluation and critique of the application of operations management principles within a
structural context.....................................................................................................................................3
TASK 2.......................................................................................................................................................5
P2 Prepare a continuous improvement plan based on the review and critique of operations management
principles within an organizational context.............................................................................................5
TASK 3.......................................................................................................................................................7
P3 Relate each stage of the PLC to a given scheme, producing necessary supporting documentation for
execution the project................................................................................................................................7
TASK 4.....................................................................................................................................................10
P4 Review and critique the efficiency of the PLC in claim to the chosen project using suitable theories,
concepts and models..............................................................................................................................10
CONCLUSION.....................................................................................................................................11
REFERENCES..............................................................................................................................................12

INTRODUCTION
Operation and management are essential part of management which consist of organizing
and supervising the different activities for the higher profitability. Apart from this firm use
different method to deliver timely service with the assistance of timely supply chain.In other
words, operation management is the process of maintaining and supporting company
organization goals in the well define manner. The present report is based Tesco which is an UK
based supermarket retail store which deals in grocery and consumable goods. Company
headquarter is in UK and there are around 25000 employees working for the company. This
report describes about the different management principles which are used in the organization.
Beside this improvement plan is developed to manage and control the different activities which
are taken in the organization. PLC is been is used which aid in understanding the different stage
of operation and management effectively.
TASK 1
P1 Conduct an evaluation and critique of the application of operations management principles
within a structural context
Operation management is the process which concerned about the designing and
controlling all the business operation. This involves the responsibility regarding the company
operation in terms of using few resources and meet the customer needs as per the need and
requirement. For the organization like Tesco which deals in grocery and consumable items
mustconstantlyimprove the operation management as to offer better quality product and service
effectively (Bozarth and Handfield2019). As to improve the operation management there are
different principles which are used to manage and track all the activities which are used to
improve the firm efficiency present in the market. Here is the detailexplanation of operation
management principles which are explained briefly down below:
Difference between Operation and operation management is explained below:
Operation Operation management
 This is depending upon the different
decision which are made by different
authority of the company and consist of
 It is the part of management which is
concerned about managing as well as
directing different process within the

different assets and resources which
must be managed effectively.
 This is mainly consisting of different
activities which consist of staffing,
production as well as financing.
organization.
 The main purpose of this management
is to supervise and manage different
aspect while operation activities take
place such as coordinating and
maintaining the production and provide
higher quality of product and services
to the respective customers.
Operation management principles:
Operation management principles are the method through which different aspect are
made with effective planning which are used for directing and supervising the different operation
activates effectively. Hence the company like Tesco must use operation principles which help in
managing and controlling the procedure and facilitate customer with better quality product and
service in the well define manner:
Reality: This is the method which tend to put emphasis on the main problem rather than
just focusing on the overall issue present within the organization. In the context of Tesco must
slow down their cost without just effecting the production of the company and to achieve the
desire target effectively. Apart from this, organization can focus on the main cause on waste
management and thus focus on achieving desire aims and target in the well define manner.
Success: It is associated with the success of the organization while providing effective
services to customers. As the company management have the prime responsibility to analysis the
desire of the customer and offer them product and services as per the requirement. Thus, the
implementation of principles of success by firm must yield to the better-quality product which
meets to the demand of the user effectively.
Know the rivalry: This is considered as the most vital principle which is used by the
firm to understand the market as well as theirstrategies to handle the market situation effectively.
By using such factor Tesco can figure out the competition by conducting intensive market

research and make changes as per the need of the respective customer. Apart from this, company
can enhance their market presence by capturing large market share effectively.
Quality control: In present world quality is consider is the vital aspect for the firm in
order to attract the customer for the longer time period. The principle of quality control is
associated with the raw material and techniques while creating goods and service effectively. So,
the management mustmake use of new technology which help in increasing the efficiency and
aid to deliver quality services to final user. Hence the implementation of such principles is used
to improve the quality of the product and develop sustainable business model to competitive in
the market effectively.
Six sigma: This is a formal structure and statistical data driven approach for the
continuous improvement of the method for reducing the defect in the product, process and
service. However, this can be a measure of process of performance of the process is measured
the goal in the well define manner It consist of management ideology which focus on the
statistical improvement to the business process. In the context Tesco the management should be
used to this method for improving their operation activities in the proper manner. Company also
manage to provide grocery and other product on time with minimum defects present in the
operation of business. Hence this also reduce the waste and manage the work effectively. This
method uses to improve the work quality and manage the demand as well as supply present in
the company.
D1 Apply appropriate theories, concepts and/or models to justify strategies of a continuous
improvement
There are different theories and model which are used to manage and control the different
aspect of the firm which is used to manage and figure out the effective result. For the
Organization like Tesco can use Just in time model for their operation activities which is helpful
to overcome the problems and able to provide time services to the end user. Hence this also help
in maintaining demand and supply which used to earn more and more profit in the smaller time
frame. The operation management theory encompasses all the strategy of the firm and also help
in increasing the productivity of the firm effectively.

TASK 2
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles within an organizational context
Continuous improvement plan is the set of different activities which are designed to bring
out the gradual improvement of the product and service present in the market. This method is
used for the constant review and measure the action for increasing the productivity of the
company effectively. On the other hand, this is the critical dimension which is used for all the
major quality framework for understanding the methodologies like six sigma and other method
which are used to manage and control all the requirement for the company. For the organization
like Tesco management must focus on continuous improvement as this aid enterprise to strength
the quality of product (Kidd, 2020). Apart from this company must provide higher product
quality service which help in increasing profit as well as market share effectively. The manager
must use different strategies and methodologies which are used for focusing the continuous
improvement. Creating ongoing improvement in the performance,commitment as well as
strategies are used to develop a bottom line for the company. There are some steps which are
briefly explained in the detail manner effectively below:
Plan: This is considered as the initial stage where the different companies make blueprint
and set standard to achieve desire aims and objectives effectively. For the organization like
Tesco the top-level management have the responsibility to develop crucial plan on which
company can operatetheir financial activities effectively. Apart from this, employees must be
involved which help in bringing out new ideas through which firm can offer better quality of
goods and services from there rivals.However, company must also figure out how they can
manage implement such plan usefully so that operational activates can run smoothly. There must
be proper plan of action present in the organization which leads to overcome all the problems
effectively.
Do:After making plan the second step is to take plan into action which help in
accomplishing the task in the well define manner. This is very important stage where all the
prime decision isimplemented and monitored so that organization can achieve desire aims and
objectives effectively. However here the manager and executives of Tesco must provide detail
information regarding the plan to each employee that work can be completed on time.

Furthermore, proper training and development programmed should be conducted as this will
improve the efficiency of the employees which automatically improve the quality of the product
and service. For the supermarket chain company must build effective method such as online
delivery which increase. In this stage company can implement six sigma in which they can use
proper utilization of resources through which firm can increase there cost effectively.
Check: In this model all the new measurement take place where the higher authority has
responsibility to check and monitor all the activities which take place effectively. As for Tesco
the management must track all the vital steps which are carried forward in completion of task.
For example, in the grocery store the manger have duty to look after all the employees and their
performance regarding their job roles and guide them to reduce the defects and make sure that
respective customer gets satisfactory services effectively. Beside this, analysis of result take
place which help in taking preventing action and ensure about the desired result is been achieved
in the given time frame. The management must conduct proper market research which assist in
analyzing the market trend and make changes as to offer the services as per the need and wants.
Act: All the data and information which is collected by the organization must determine
whether the change will become the part permanent or need some adjustment for further
proceeding. In the case of Tesco, the manager has the important role to play to review the plan
and changes which are made for achieving desire goals. Beside this company top executive have
the role to drive new strategies and bring out plan and model like Just in time and lean model to
accomplish desire aims and objectives effectively. There must be constant changes which is
present in the market and the enterprisemust focus on identifying those changes in order to offer
better quality product and services to consumer. This also help in creating better brand image and
develop sustainable business model for the longer time period.
Recommendation:
This is been following suggested to the Tesco which can be helpful to achieve desire
aims and target in the shorter time span:
 First recommendation for the company is to bring down their cost which help firm
manage and capture respective audience in the well define

manner.Furthermore,enterprisemust track the current activities of employees which help
in reducing the waste and improve the perfection in the quality.
 Beside this, company mustimplement new software which help in delivery timely service
to the customer. There must be new policies must be developed regarding the operations
of the company as this tend to reduce competition and able to achieve better positioning
in the market.
TASK 3
P3 Relate each stage of the PLC to a given scheme, producing necessary supporting
documentation for execution the project
Business case of Midland Pump ltd.
Introduction:
Midland pump ltd. Is a privately-ownedproducer of gear pumps and specialized in the pump
equipment. Hence these are the product which consist of external fixed clearance gear pump
type. The company is inBirminghamover the 40 years and the company have well established
brand name for theirreliability and durability of their product (Netto and et., al.,2020). Apart
from this firm has unique supply chain where the demand is fulfilled as per the need and
requirement within the 2 weeks or less time. Company deliver wide variety of pumps as per the
demand of user. Full part service and repair facility is also provided to the respective customer.
For the effective planning as well as execution the Midland Pump ltd. Use PLC and the detail
description is given below in detail manner:
Project Initiation
This is considered as the first step of the life cycle in which the project need, and
requirement are evaluated in order to set the objectives for the project. Following are the main
objective of Midland pump project which is explained below effectively:
Objectives:
 The main objective of the firm is to reduce the movement of staff from the premises
during the lunch break

 Another objective is help staff to develop a healthy lifestyle which the organization
believes is part of their CSR and will also reduce staff presence.
Strategies:
This is important for the organization to enhance the market and identifying the plan and
techniques of the competition present in the market. So, this is vital for the midland pump ltd. To
create effective strategies as company can achieve desire aims and objectives in the well define
manner. Beside this firm can use Gantt chart or WBS model which use to manage the work and
tend to bring out effective result to sustain in the market for the longer time period.
Business Planning:
This stage consists of detail planning and the brief description about the different
activities which are taking place in the organization. It comprises of detail structure as well as the
framework and all the employees must follow the detail description as to ensure for the smooth
functioning of the company for the longer time period. Here is the detail structure of project
planning which is associated with Midland pump ltd:
Cost: The estimated cost for building new canteen within the organization is around in £5
million pound. Hence this will reduce the congestion in the society and workers can enhance
their lifestyle effectively.
Quality:This is crucial to maintain the lifestyle of employees by providing them healthy
food which make healthier lifestyle.
Scope:The scope of the Midland Pump ltd, is to reduce chaos and conflict during the
lunch break. By building large canteen this scope of problem will be minimized to some extent.
Expect this, firm must provide gym as to keep their employee fit and healthy which tend to
reduce absenteeism.
Target customer:The target customer are the people of UK as to provide better gear
pump which makes their work easy. It also helps in increasing the for the better economic
growth of people and employees who are working for the company.
For the better execution of planning the management of the company can use work
breakdown structure which aid enterprise to reduce the work effort and provide higher efficiency

in the work. The Midland pump can use such model for the completion of project as to develop
respective targets in an effective manner:
WBS: Work break down structure is the method which is to facilitate and break down the
large amount of work into manageable work. Beside this it helps in providing clarity in the
project and management can complete their work timely. This also assist in providing
detaildescription regarding the roles and duty to eachemployee who are associated with the
project. Along with this it also reduces the doubt and conflict among the team members and thus
also provides detail explanation regarding the each and every step during the execution of
project.
Plan execution:
This is the third stage of the project life cycle where the planning and strategies are
implemented in the best possible way to bring out effective result (Shimizu and et., al., 2020).
The success as well as down fall of the project is highly depending upon the work where the
proper monitoring and all the activities are done in order to accomplish desire aims and objective
in the well define manner. For the organization like Midland pumps ltd company can use Total
quality management as this help manger to execute the plan without wasting any resource.
Recommendation
Objectives

This is considered as the last step of PLC which involve making final reports and
document for the final performance of the project is been checked and make sure about every
aspect are checked and evaluated effectively. Beside this company can use KPI (key
performance indicator) to measure the project execution effectively. The report issent to the
higher authority in order to analysis the report and rate the work of the manager and employees.
TASK 4
P4 Review and critique the efficiency of the PLC in claim to the chosen project using suitable
theories, concepts and models
The effectiveness of report depends upon the how well the execution of report is done
during the PLC and the implementation and execution of plan take place (Enoch, 2019). Hence
to figure out the effectiveness of the project the management can use waterfall model as
understand the work quality in the detail manner. Here is the brief description of model to gain
clear insight regarding each and every step:
Requirement: At this stage the different need as well as requirement of the project is
identified as to accomplish desire outcomes of the respective project. Hence the Midland pump
ltd meeting requirementcriteriais to provide the healthier lifestyle as to increase the efficiency of
the employees.
Analysis:This is stage where the proper analysis is done in regards of different tool and
techniqueswhich are essential for the firm to accomplish the desire outcomes effectively. This
has been analyzed that the company has to more flexible to gain profit.
Designing and coding:Under this phase all the technical parts of project are included that
consists effective research and development, use of latest technology, etc. to develop and create
an effective system.
Testing and operations:In this stage where the final test of the project is been initiated to
accomplish desire aims and objectives effectively. This stage lead to a creation of trust in
customers regarding the safety and security of different aspect of project.

D2 Critically evaluate the PLC through a practical and theoretical exploration of its effectiveness
The PLC have different stages in which the company use to manage and bring out
effective resources to overcome the problems effectively. Each stage the Midland pump have to
focus on their strategies and improvise the plan to bring out effective result in the well define
manner. Apart from this firm have to manager have to identify the flaws and make changes to
overcome the problems and bring out the vital result. The Product life cycle have to revised
constantly as there is drastic change in the needs and wants of the customer. So this is vital for
the firm to make effective use of resources and bring changes to overcome all the problems and
provide better result.
CONCLUSION
This has been concluded from the above report that operation and management are
essential aspect for the company to manage and control the activities. There are different models
and method are used such WBS as this help in managing the project work effectively. Apart
from this continuous improvement plan is made which help in gaining desire result effectively.
This has been summarized that different stages of PLC aid in better implementation of work and
facilitate to gain success and create a sustainable business model.