Operations and Project Management: Morrisons Analysis & Plan

This report provides a comprehensive review and critique of operations management principles at Morrisons, a multinational retail company. It compares operations and operations management, critically evaluates the adoption of lean production, mass communication, and agile manufacturing. The analysis assesses how well the firm's operations management fulfills the company's needs, explaining continuous improvement in relation to lean principles and Six Sigma. A detailed continuous improvement plan is developed, incorporating Kaizen, benchmarking, and total quality management (TQM). The plan focuses on empowering employees and addressing issues in the work process, ultimately aiming to enhance product quality and customer satisfaction. This document is available on Desklib, a platform offering a range of study tools and solved assignments for students.

Operations and Project Management

Contents
OVERVIEW OF THE SELECTED COMPANY 4
MAIN BODY 4
COMPARISON BETWEEN OPERATIONS AND OPERATIONS MANAGEMENT 4
CRITICAL EVALUATION OF ADOPTION OF OPERATIONS MANAGEMENT
PRINCIPLES IN THE SELECTED COMPANY 4
ANALYZING THE DEGREE TO WHICH OPERATIONS MANAGEMENT OF THE
FIRM FULFILL NEEDS OF THE COMPANY 5
EXPLANATION OF CONTINUOUS IMPROVEMENT IN RELATION TO PHILOSOPHY
AND DESCRIPTION OF LEAN PRINCIPLES 6
SIX SIGMA’S7
DEVELOPMENT OF CONTINUOUS IMPROVEMENT PLAN 7
FORMATION OF COURSE OF ACTION FOR CONTINUOUS IMPROVEMENT BASED
ON CRITICAL EVALUATION OF PRINCIPLES OF OPERATIONS MANAGEMENT IN
RELATION TO THE COMPANY 9
ANALYSIS OF THE CONTINUOUS IMPROVEMENT PLAN 9
CONCLUSION 9
REFERENCES 11

Part 1
Review and Critique of Operations Management

Overview of the selected company
The company which is chosen is the morrisons for the report it is a multinational retail
sector which was founded by William morrisons in Britain. they operate in numerous ranges
and caters the different sort of products to their customer they have food, clothing and books.
In this report the principles are effective evaluated and analyzed along with providing the
blue print for improving the plan.
Main Body
Comparison between operations and operations management
This method and concept usually have the focal point on management internal activities
which assists in ensuring efficient functionating. the operations can be defined as
transforming the basic and necessary resources into consumer commodities. in the
organization, the operations had a vital role as it helps and supports in proper attaining the
business objectives which includes the various functions for instance human resource,
financial department and many more. Operational management is praise which is done by a
company to attain a higher degree of efficiency in the company. in this, the proper structure
and blueprint are created which helps in controlling and overseeing the production activities.
The Morrison has operations management which includes the outlet and proper structure for
outlet spaces(Kumar.,2020).
Critical evaluation of adoption of operations management principles in the selected
company
Lean production: In this the focal point is on declining and reduce the waste in
manufacturing system while there is constant try in rising and maximizing the productivity in
the organization. the advantage of this production is that it reduces the timing of lean and
operating costs and quality is improved(Leiras., 2018).
Pros: lean production reduces and eliminates the outdated inventory and stocks which
has a higher risk of being expired. this helps in company's unnecessary reduction of costs.
Cons: As this method little flexible with the reduction of waste sometimes it becomes
late delivery. This can act as a barrier between the customer and the company relationship.

Mass communication: It is considered a crucial and vital part of the organization as the
activities of businesses are quite dependent on it and the activities are restricted if the mass
media is not there. through the help, the people are aware of the launch of new products and it
is also proven very helpful in marketing. as the organization, Morrisons is taking the proper
utilization of mass media and making the people aware of their e rand as well as they also
have a strong presence on tv and social media(Magon., 2018).
Pros: the mass media is the primary source of communicating with a large audience
and keeping them fully aware of the consumer about any new products and discounts.
Cons: the hacking and imposter's chance can be increased without a thought as the
organization is always in limelight.
Agile manufacturing: In this approach the operations management is used for
productions and enhancing and improving the respond to consumer rapidly (McManus.,
2019). in this the changes are faced quickly and adapted by the organization. as the hit of
pandemic, the changes were accepted quickly and the sales were done by online.
Pros: Agile it provides the chance to come up with the high quality which will satisfy
the customer needs and keeping up the pace with market.
Cons: As the unclear and unorganized in production became an obstacle in the
resources and other elements which is encompassed in production.
Analyzing the degree to which operations management of the firm fulfill needs of the
company
To fulfil all the desires and needs of the company particular aims and objectives need to
be achieved. Morrisons aim to take the lean production which will decline to eradicate all the
wastage. it will also enhance the productivity of the products. to bring the awareness among
the customer using the mass communication through this people will be aware of all the
newly launched products this will boost the sales and productivity of a company.
Explanation of continuous improvement in relation to philosophy and description of
lean principles

Lean principles
In this method, there is severe eradication of the waste and in this, the proper organisation is
done which helps in growing the progress(Osman., 2018). Using lean is a repetitive process
as it helps the company to find the particular parts which do not cater for the value of the
commodity. lean principles are provided:
Identifying of worth: in this, the consumer expectations and requirements are
considered. this is important for the organization moreover it is done through interviews.
Creating a map of the value stream: in this, the activities are determined what is
needed to accomplish all the objectives of a business. in this, the process is continued from
the first principles.
Building flow: this method is independent and takes place step by step until the
whole process comes to end.
Establish pull: it has a distinctive source of wastage and the worth of lean inventory.
whereas this step assists in lowering the costs.
Pursue perfection: in this method, the major objective is to crave the attention which
would base on consumer need .
Tesco is using lean manufacturing which helps in increasing profitability moreover this
innovation is provided and this approach has a high focus on the supply chain. the
organization has shown an improvement in the bond between the customers and suppliers.
however, there is proper utilization of transport which helps in reducing the inventory
costs(Koksalmis.,2019)
Six sigma’s
This approach is used in the organization for improving the products and services. their major
focus is to manage and improve the business by using statistical tools. this has five stages for
improvement(Sabbaghtorkan., 2020).
Define: in this, the problem is defined and the information is based on quantifiable
and quantifiable rather than on the abstract goals.

Measure: in this stage, the organization has the asses tp the present p[ropcess
capabilities and is also introduced to the process baseline.
Analyse: in this stage, the data is measured and isolated in the process of defects and
inefficiencies.
Improve: in this, the action plan is solved and analysed. the organization mentions all
the identification of causes and design to isolate the. Variables.
Control: it is the last phase of six sigma which would create a well-controlled plan
and use the standardised process. there is a proper outline of the workflow of the
organisation
Development of continuous improvement plan
Kaizen: In this, the focal point is towards the improvements of small changes which have
given the consequence of high improvements. it has encompassed the PDCA cycle which
helps in identifying the improvement opportunities(Hasle., 2019)
Plan: this problem is evaluated, and identified by experimenting for testing the
purpose.
Do: in this amends are already decided in previous steps. the answers are done at the trivial
level which gives the organization liberty to learn what they need to adjust and changed.
Check: in this stage, there is a review of experiments and they are analysed, identified
and evaluated about what the organisation has learnt.
Act: in this stage, the change procedure is informed it has an inclusion of PDCA cycle
which can be utilized afterwards.
Pros: Morrisons are able to resolve the issue ina. Collaboration manner as a group
which not only helps in strengthening the bond but also gives the new fresh perspective of
beleonginesss.

Cons: with regards to Morrison the disadvantage the organization has to face is that
they need to conduct proper training for their employees due to this the proper flow of work
will disturbed.
Benchmarking: in this, the firm helps in identifying the gap in performance and allows the
organization to set the objectives and improves its competitive position. for this the company
has to follow the steps for the identification as well the proper evaluation is done(Sobchak.,
2018).
pros: By using this benchmark the company will be able to evaluate their own
necessary activities which will enhance their profit margin.
Cons: With regards to the rival's organization they have a strong eye on the
organization this can act as a barrier.
Tqm: total quality management is the process in which the implementation is for
ensuring that the quality of the product is done in all the stages of the project. the main
objective is to hold the things which are encompassed in production to creating the final
product result.
Pros: TQM helps in reducing and lowering the cost of enterprise as it includes quality
management which assists the distinctive departments in communicating their desire and
problems with each other.
Cons: the creativity has been constrained in TQM for the developers as they are
limited to create and fix as per the thinking of their consumers.
It is organisational resource planning which is being used by the company for
handling and integrating the aspects of the business. as there are many software applications
which are a crucial part of implementation in resource planning which includes all the details
needed for running the organization.
Pros: it will benefit the company at the bigger level in finance.
Cons: the employees of Morrisons need training which takes time usually.

Formation of course of action for continuous improvement based on critical evaluation
of principles of operations management in relation to the company
Kaizen: it assists in the importance of completing the management activities which are
proactive and consistent in nature. as well as the development of a workplace where they
voice out their issues and concerns. the changes in the organisation happen when the lean
approach is together with kaizen, lean concentrates more on the eradication of waste. and
helps in improving the efficiency level(Chawla., 2021).
Tqm: in this, the bond is quite strong between communication and quality
implementation. it is depended on the communication which flows in all directions.
Benchmarking: in this, the focus is on reducing the waste and while agile has more
focus on the resources available.
Analysis of the continuous improvement plan
This improvement plan is designed for making and empowering the employees for resolving
all the issues in the work process. This also assists in employee turnover and as well as the
competition in numerous products and services. whereas the feedback allows the organisation
to work on their quality(Tsadikovich., 2020).
Conclusion
From the report, it can be summarized that quality management is essential for any
business's top progress as well as it supports the commodities with exceptional value. this
also ensures that the product fulfils gym consumers' needs and wants to maximise their
satisfaction(Akalegbere., 2022).

References
Books and Journal
Akalegbere, G.C. and CICA, C., 2022. Operations management in organizations
articule. American International Journal of Business Management (AIJBM), 5(1), pp.20-33.
Chawla, V.K., Chhabra, D., Gupta, P. and Naaz, S., 2021. Evaluation of green operations
management by fuzzy analytical hierarchy process. Materials Today: Proceedings, 38,
pp.274-279.
Hasle, P., Madsen, C.U., Hansen, D. and Maalouf, M.M., 2019. Occupational health and
safety management and operations management: shall the twain never meet?.
Koksalmis, G.H., 2019. Operations management perspectives in the air transport
management. Journal of Business Administration Research, v2 (1).
Kumar, A., Luthra, S., Mangla, S.K. and Kazançoğlu, Y., 2020. COVID-19 impact on
sustainable production and operations management. Sustainable Operations and
Computers, 1, pp.1-7.
Leiras, A., González-Calderón, C.A., de Brito Junior, I., Villa, S. and Yoshizaki, H.T.Y.,
2018. Operations Management for Social Good 2018 POMS International Conference in Rio.
In Conference proceedings POMS (p. 11).
Magon, R.B., Thomé, A.M.T., Ferrer, A.L.C. and Scavarda, L.F., 2018. Sustainability and
performance in operations management research. Journal of cleaner production, 190, pp.104-
117.
McManus, J., Winroth, M. and Angelis, J., 2019. Service

operations management: A strategic perspective. Bloomsbury
Publishing.
Osman, A. and Al Hinai, N., 2018, March. Project management versus operations
management: A comparative study. In Proceedings of the International Conference on
Industrial Engineering and Operations Management 2018-March (pp. 2809-2818).
Sabbaghtorkan, M., Batta, R. and He, Q., 2020. Prepositioning of assets and supplies in
disaster operations management: Review and research gap identification. European Journal
of Operational Research, 284(1), pp.1-19.
Sobchak, T., Shinners, D.W. and Shaw, H., 2018. NASA space network project operations
management: past, present and future for the tracking and data relay satellite constellation.
In 2018 SpaceOps Conference (p. 2358).
Tsadikovich, D., Kamble, A. and Elalouf, A., 2020. Controlled information spread for
population preparedness in disaster operations management. International journal of disaster
risk reduction, 42, p.101338.

Part 2
Project Life Cycle