Operations and Project Management: XYZHotpoint Case Study Report

This report provides a comprehensive analysis of operations and project management principles, using XYZHotpoint, a home appliance manufacturer, as a case study. The report begins with an introduction to operations and project management, emphasizing their importance in business success. Task 1 critically reviews the implementation of operations management principles, focusing on Six Sigma and Lean principles within XYZHotpoint, particularly in the context of launching a new 58-inch TV. The report details the application of Six Sigma's define, measure, analyze, improve, and control phases, as well as the five lean principles: determine value, map the value stream, create flow, establish pull, and pursue perfection. Task 2 presents a continuous improvement plan for XYZHotpoint, outlining a 'Plan-Do-Check-Act' cycle focused on total quality management to monitor and improve product quality. The plan aims to enhance the quality of the new 58-inch TV and meet customer demands. Task 3 delves into project management, detailing the development of a project life cycle, a business case, a project plan, a work breakdown structure, and a Gantt chart for the new TV launch. Task 4 reviews and critiques the effectiveness of the project life cycle in application to the chosen project. The report concludes by summarizing the key findings and recommendations for XYZHotpoint, emphasizing the importance of effective operations and project management for the successful launch of the new product.

Operations and Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Review and critique of the implementation of operations management principles..........3
TASK 2............................................................................................................................................6
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles...........................................................................................................6
TASK 3............................................................................................................................................9
P3 Develop Project life cycle, business case, project plan, work breakdown structure and
Gantt chat................................................................................................................................9
TASK 4..........................................................................................................................................14
P4 Review and critique the effectiveness of the PLC in application to the chosen project 14
CONCLUSION..............................................................................................................................14
REFRENCES.................................................................................................................................16

INTRODUCTION
Operations management is chiefly concerned with planning, organizing and supervising
in the contexts of production, manufacturing or the provision of services. On the other hand,
Operations management deals with approaching daily basis as well as strategic business issues in
systematic manner (Harrison and Lock, 2017). Effective management of operations as well as
projects is of utmost importance in term of success and survival of association. This assignment
is based on Hotpoint company which manufacture, market as well as sell wide range of home
appliances. Offerings of the respective organisation are washing machines, dishwashers,
refrigerators, freezers, cookers, tumble dryers and so on. Now they are trying to launch large
screen TV also with minimum size 58 inches. Below mention report is going to explain
principles of operation management along with this prepare improvement plan. Apart from this
project life cycle will be develop and also reviews on it.
TASK 1
P1 Review and critique of the implementation of operations management principles
Operations management is the important department of every organisation because it is
concerned with designing of goods and controlling of product as well as services. Along with
this, there are some activities involve in operational and project management which make sure
that all the functions will be conduct in effectual manner. There are several activities included in
it such as planning, organisation, controlling as well as supervising the manufacturing procedure
for making sure that production of offerings will be done in appropriate way by better utilisation
of available resources (Kerzner and Kerzner, 2017). Hotpoint is home appliance organisation
which use six sigma and lean principles for evaluating their market area as well as manufacturing
procedure before launching TV in market. Minimum size of TV will be 58 inches which will be
the new range in market area. Explanation of these two approaches are as follows :-
Six Sigma - It is an disciplined, statistical-based, data-driven approach as well as
continuous improvement methodology which help in eliminating defects in a goods, process or
service. Along with this, implementation of six sigma helps in increasing customers satisfaction
as well as profitability by streamlining operations, enhancing quality and eliminating defects in
wide process of firm. Respective concept involve five steps in it i.e., define, measure, analysis,
improve and control. Hotpoint company is conducting six sigma analysis in their working area

that will assist in gathering accurate information or data related to production of 58 inches TV.
Explanation of Six sigma in relation to Hotpoint company are as follows :- Define- This is first step of six sigma in which organisation will be able to find out issues
or problem as well as goal of the project that is required to be resolve and direct for their
achievement (Fleming and Koppelman, 2016). In Hotpoint company respective stage of
research is conducted by manager with the motive of determining determine issues and
goal of the project after that strategies are designed according to it. Measure- Main motive of this stage is to gather data which is relevant for launcing 58
inches large screen TV. Manager of Hotpoint will focus on determining the parameters
which require to be quantified as well as required data will be collected. Analysis- At this stage, research manager of Hotpoint company identify reason behind
inefficiency working for launching new large screen TV. Manager will determine the gap
between actual and standard performance so that its causes will be determined as well as
opportunities will be for development. Improve- This stage of six sigma enhance the procedure by identifying possible
solutions, along with its ways of implementing (Swink and et. al., 2017). Then after this,
solution will be implemented for further improvement. Moreover, manager of Hotpoint
will be consult and changes will be suggested for launching large screen TV. Apart from
this, action which will be taken for improvement circulated to relevant stakeholder and
entire organisation.
 Control- It is a last step of entire process in which manager of Hotpoint home appliances
organisation will implement suitable solution of the issue for launching new 58 inches
large TV in more effective manner.
If respective company adopt six sigma method for launching and delivering new range of
large screen television whose minimum size is 58 inches they able to enhance there quality of
productivity, they also able to reduce cost of operations and production. Along with this they
also able to deliver new large screen television in appropriate manner to there potential
customers. Due to which they feel satisfied and stay loyal to Hotpint. They also able to conduct
manufacturing and delivering process in effective manner. This is so because by using six sigma
manger able to monitoring whole process of production starting from manufacturing and end at
delivering products to customers.

Lean Principles – It is an tool which help organisation in framing as well as creating
efficient workplace. With the assistance of lean principle research manager of Hotpoint company
will be able to determine issues as well as demand or requirement of customers and staff
members. Apart from this, respective principle will maintain effectiveness within working area
and able to provide better products or services to customers (Maylor, Turner and Murray-
Webster, R., 2015). The lean principles assist research manager of the same association in
launching 58 inches TV in effective way. Explanation of five major lean principles in respective
company are as follows :- Determine value- It is related to the value of goods and services for which customers are
paying their hard earned money. In this stage manager of hotpoint will determine value of
their offering for customers as well as in generating more revenue (Turkulainen and et.
al., 2015). Moreover, determining value will assist company in identifying need and
demand of customers because such practices also help in deciding price of product which
will be affordable to the target audience in proper manner. Mapping of value stream- In the second stage of lean principle manager of will frame
guidelines so they can accomplish goals and objectives in effective manner within
required time period. Moreover, goods will be manufactured as per the customers
demand and deliver them on needed time. Along with this, removal of unwanted and not
useful activities will take place which result in reducing production cost as well as
necessary process. Such practices result in producing goods with no extra cost and which
may be affordable for everyone. Create flow- After removing all the unnecessary steps from procedure, then next step of
procedure will conducted in proper manner without any barrier as well as interruption
which result in completing entire procedure within appropriate time (Todorović and et.
al., 2015). Along with this, to avoiding delay and reducing wasteful practices it is
necessary to organise training and development program for staff member's. So that,
personnel will do work in effectual manner and result in accomplishing goals and
objectives of company. Establish pull - In this stage of lean principles manager of Hotpoint Company will
measure stock that is needed for conducting process in proper manner. They take care of
stock level that it should not be too high and not even too low, it must be appropriate

according to demand and need. That will assist company in satisfying need and demand
of customers in effectual manner. Pursue perfection – This refers to the production procedure which is useful for necessary
for Hotpoint home appliances company (Kundu and et. al., 2015). Moreover, for
respective company it is not necessary to use traditional approaches but they can modify
as well as do innovation as per the need and wants. With the assistance of such practices
Hotpoint association can achieve their goals and objectives in effective manner within
required time period.
With the assistance of applying Lean Principles company will be able to enhance their
productivity as well as also result in decreasing production time (Jurić and et. al., 2015).
Moreover, such practices will directly result in improving quality of Hotpoint products as well as
production process. There are some limitations also through which company will go while
implementing lean principles such as long term communication that will be required for
transferring important information as well as it is time taking procedure. If respective company
adopt lean principles for producing and launching 58 inches television at marketplace they to fix
price in appropriate manner. That gives value to the products and service of respective company.
While creating value for new range product which is 58 inches television company able to attract
more and more customers that leads to increase in profit and customers bases.
TASK 2
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles
Continuous improvement plan is know as continuous procedure that is used to enhance
process, product or services which help in attaining goal and objective in effective and efficient
manner. Moreover it also adopt for regular improvement in business operations, strategies,
consequence and it also help in maintaining relationship with customers, employees and
suppliers (Lam and Lai, 2015). For designing continuous improvement plan, manager of
respective company conduct analysis of market and plan things accordingly to attain goal and
objective effectively and appropriate manner. The continuous improvement plan that is design
by Hotpoint company managers for launching new range of large screen television in proper
manner is given below:-

Plan
(Principles of
operation )
Do Check Act
For monitoring
quality of products
Hotpoint company use
Total quality method to
evaluate and analysing
quality of 58 inches
television which they
are going to launch at
marketplace.
In this step respective
company manager use
total quality
management tool by
which they able to
maintain quality of
product which they are
going to launch in
their target market. By
using this particular
method Hotpoint
company able to focus
on majorly quality of
products and services
of 58 inches television
which they are going
to offer in front of
customers. When
respective company
manufacture product
by checking or
monitoring quality
company able to
produce product with
proper quality and it
will fulfil demand of
At this stage, manager
of company compare
actual quality of
product to standard
quality of product.
While conducting
manufacturing process
through total quality
method company able
to identify issues. If
they find any
difference they plan
strategies to fulfil
respective issues.

customers.
For delivery large
screen television at
marketplace in
effective manner.
For delivering large
screen television whose
minimum size is 58
inches respective
company use Six
Sigma.
By using this
strategies respective
company able to
conduct whole process
of manufacturing in
appropriate manner.
By this they able to
evaluate their
production process
from starting to end
that related to
delivering of products
to customers. This
help manager in
manufacturing of
television and
delivering it to
customers in proper
condition. By using six
sigma method
respective company
able to deliver product
and services in
effective manner.
By using this method
respective company
able to deliver
appropriate products to
their customers. Which
fulfil their need and
demand in effective
and efficient manner.
For identifying cost
for large screen
television which
attract customers on
large basis.
Hotpoint use Lean
Principles for deciding
price of 58 inches
television so that they
attract customers.
By using this specific
method superior of
Hotpoint company
able to fix price of
product in appropriate
By this manager of
Hotpoint company
able to decide price of
television which going
to launch in

manner and which
make value to the
product. Price which is
decide according to
lean principles method
company able to create
value to their new
range large screen
television.
marketplace. The price
which is fix by
company create value
to the products. If price
of product is valuable
and it will justify
quality and feature of
products then it will
attract more and more
customers.
Research manager of Hotpoint Company develop and conduct continuous improvement
plan which help them in manufacturing new range of large screen television in appropriate
manner (Gilbert and et. al., International Business Machines Corp, 2015). Which attract
customers and encourage them to purchase respective products. By this plan company able to
improve their production process, quality of product and also able to reduce wastage by using
innovative technique. Major effectiveness of continuous development plan is that company will
easy overcome with any type of issues. Along with this, they will be able to accomplish goals
and objectives of Hotpoint.
TASK 3
P3 Develop Project life cycle, business case, project plan, work breakdown structure and Gantt
chat
According to given case Hotpoint company is going to launch new range of television
with large screen and from this minimum size of screen television is 58 inches which provide
clear and appropriate vision (Ghaffari and Emsley, 2015). For which management of respective
company develop various type of plans and strategies in order to attract more and more
customers and gain high profitability ratio. By adopting effective strategies in proper manner the
respective company able to collect informations and data which is appropriate and necessary for
conducting procedure. When manager of Hotpoint company adopt strategies in effective manner

they able to launch 58 inches television in appropriate manner. Some major plan which is
develop by them are mentioned below:-
Project life cycle-
It is four step process which is use to by all project manager in order to attain goal and
objective in appropriate manner. By this manager of perspective company able to form
guidelines and framework which help them in conducting work or procedures in effective
manner (Perry and et. al., 2018). Their are four stage in this cycle that is initiation, planning,
execution and closure and these all steps help in designing strategies which is according to the
situations and conditions or issues. Explanation of project life cycle in respect of Hotpoint is
explain below:-
Illustration 1: Project life cycle
(Source: Project life cycle, 2019)
Initiation: In this stage manager of respective company able to identify issues, problems,
opportunities and insight which is occur at a workplace. This can be adopt and resolve by them
through solving problems, identifying opportunities and make plans to grab it, create new and
innovative ideas to attain goal and many other. While identifying issues and opportunities
Hotpoints company develop strategies and plans in order to produce and launch 58 inches
television in effective manner. The leadership theory which is use by respective company
manager is autocratic leadership.

Planning: At this stage manager of respective company plan and develop new strategies
to attain goal and objectives and convey it to all staff and encourage them to achieving repetitive
objectives. It can be done through two type that is strategies planning and implementation
planning. At this stage manger of Hotpoint develop strategy for manufacturing large screen
television whose minimum size is 58 inches and communicate it will all staff so that they
conduct there work in effective manner in order to attain goal in effective manner. Manager of
Hotpoint company use goal setting methods to identify issues and plan objectives and strategies
accordingly.
Execution: At this stage manager of respective company execute plans and strategies and
then conduct monitoring and controlling employees or staff to do work or task in appropriate
manner (Glukhov, Ilin and Levina, 2015). If they execute plans and strategies in proper manner
they able to attain goal and objectives in more effective manner and also able to earn profitability
in high ratio. When Hotpoint company execute there plan of launching 58 inches television in
appropriate manner they able to attain goal in effective ways and fulfil demand of customers.
For this respective company managers use force field method.
Closure: At this stage manager of Hotpoint use 5 stages of team development. In this
team will get disperse when goal and objective get achieved in effective manner. But before
dispersion they will handover all the necessary documents and things to their manager or
superiors or stakeholders of the respective company. At this stage manger of Hotpoint will
dismiss the group which they develop for conducting project of 58 inches television. Group will
close when respective company attain goal and objectives in effective manner.
Business case:
Business case is known as document or data which include all the necessary and essential
information that is related to company. Information which is included in business case are like
objective, vision statement, mission statement, about the company, new plan or strategies and
many other. Business case which is design by Hotpoint company is mention below:-
Company Overview Hotpoint Company is a company that
manufacture, market and deal in diverse
variety of home appliances. Like fridges and
freezers, gas and electric cookers, washing
machines and electric friars. And now they are

planing to intern into new product range which
is large screen television whose minimum size
is 58 inches.
Vision and Mission
Vision statement which is develop by
respective company is that they want to
improve lifestyle of their customers by
providing them products which innovative
technology.
Mission statement of company is to serve
quality and innovative home appliances which
make life easier of their customers.
Objectives
Objective of Hotpoint is to launch a new range
of product in a market. That is large screen
television which minimum size range is 58
inches.
Strategy
Strategies which is develop by managers of
respective company is that they want to attract
more customers by proving product which
enhance and improve vision of watching
television.
Project plan:
Cost Respective company required around £15,000- £ 20,000 6to launch
new range of television.
Communication
For communication about the new product to customers, respective
company use attractive promotional method which help them in
attracting more and more customers. Whereas to conduct
communication with employees the respective company manager
organize meeting in which they discuss ideas and strategies related to
products.

Quality
To maintain quality of the product Hotpint manager decide top use raw
material which is of best quality and make strategies to maintain
product quality.
Scope
This is consider activities which help in attaining goal and objective in
effective and appropriate manner. For which manager hire manpowers
and make effective strategies.
Work breakdown structure:
it refer to division of whole work or task into small portions through which company can
conduct it in effective and appropriate manner. Break even point which is develop by respective
company is given below:-
Gantt chat:
It is a graphical representation of task which is conducted by an organisation in order to
achieving goal and objective. Gantt chat develop by Hotpoint company is mentioned below:-

TASK 4
P4 Review and critique the effectiveness of the PLC in application to the chosen project
Respective company use various type of method to conduct project life cycle in
appropriate manner which help in launching 58 inches television in effective manner. The
method use by them are autocratic leadership, goal setting, force field and 5 stages of team
development. But when they conduct critically analysis of these method they identify its
advantage and disadvantage. Advantage of autocratic leadership is that by it manager of
respective company able to take quick decision in any situation and in this leadership styles
employees feel encourage to do work. Limitations of respective style is that sometime due to this
conflict situations may arise. Pros of goal setting method is that by using it they able to decide

priority in effective manner and then work accordingly. Whereas limitation of this is that
sometime manager or person feel demotivated, failure and depressive. Advantage of force field
method is that by using it respective company able to identify issues and obstacles by which they
able to plan strategies in effective manner. But it required involvement of all staff which come
up as a hurdle because not every employees participate equally. By using 5 stage of team
develop respective company able to form effective team and group but to identify appropriate
individual according to work is hard and seem as disadvantage. When Hotpoint adopt project life
cycle for conducting project of large screen television whose minimum size is 58 inches they get
various benefits which help them in attain goal in effective manner. Benefits which respective
company get like they attain goal in effective manner. Along with this they also manufacture and
deliver 58 inches television to customers in appropriate ways in order to satisfy and fulfil
demand of customers.
CONCLUSION
After going through the above assignment, it has been concluded that operation and
project management are important part of an association because it help in conducting daily basis
activities in appropriate way. Along with this, there are several methods as well as principles
which help in managing operational activities of the business in correct manner like six sigma,
lean principles and so on. Apart from this, an organisation designs a continuous improvement
plan because it assist them in enhancing or improving quality of their offerings i.e., products and
services. Furthermore, Hotpoint organisation is designing as well as conducting several activities
such as business plan and case, conduct project life cycle, design work breakdown structure,
Gantt chat and so on for completing their project on time with optimum utilisation of available
resources. In simple term it can be said that, project life cycle is appropriate tool for an
association for accomplishing long term as well as short term project in effective manner.

REFRENCES
Books and Journal
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management.
Project Management Institute.
Ghaffari, M. and Emsley, M.W., 2015. Current status and future potential of the research on
Critical Chain Project Management. Surveys in Operations Research and Management
Science. 20(2). pp.43-54.
Gilbert, Y.S., and et. al., International Business Machines Corp, 2015. Case management system
and method for collaborative project teaming. U.S. Patent 9,189,756.
Glukhov, V.V., Ilin, I.V. and Levina, A.I., 2015, August. Project management team structure for
internet providing companies. In Conference on Smart Spaces (pp. 543-553). Springer,
Cham.
Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Jurić, M., and et. al., 2015. The LSST data management system. arXiv preprint
arXiv:1512.07914.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Kundu, A., and et. al., 2015. A journey from normative to behavioral operations in supply chain
management: A review using Latent Semantic Analysis. Expert Systems with
Applications. 42(2). pp.796-809.
Lam, J.S.L. and Lai, K.H., 2015. Developing environmental sustainability by ANP-QFD
approach: the case of shipping operations. Journal of Cleaner Production. 105. pp.275-
284.
Maylor, H., Turner, N. and Murray-Webster, R., 2015. “It worked for manufacturing…!”:
Operations strategy in project-based operations. International Journal of Project
Management. 33(1). pp.103-115.
Perry, R., and et. al., 2018, April. Successful Management of Major Marine Operations for the
Hebron Project. In Offshore Technology Conference. Offshore Technology Conference.
Swink, M., and et. al., 2017. Managing operations across the supply chain. New York, NY:
McGraw-Hill Education.
Todorović, M.L., and et. al., 2015. Project success analysis framework: A knowledge-based
approach in project management. International Journal of Project Management. 33(4).
pp.772-783.
Turkulainen, V., and et. al., 2015. Managing project-to-project and project-to-organization
interfaces in programs: Organizational integration in a global operations expansion
program. International Journal of Project Management. 33(4). pp.816-827.
Online
Project life cycle. 2019. [Online]. Available
Through<https://www.mavenlink.com/resources/what-is-the-professional-services-
project-life-cycle>.