Operations and Quality Management: Strategy and Performance Report

This report provides a comprehensive analysis of operations and quality management, evaluating their contributions to business strategy and customer demands. It examines the operational functions of Jaguar Land Rover (JLR), PRÊT A MANGER, and WH Smith, highlighting how these organizations manage resources, production, and customer relationships. The report explores the significance of five key performance objectives in effective operations management, including cost reduction, digitalization, customer reach, promotional campaigns, and efficiency. Furthermore, it assesses various quality management activities within these organizations, such as business protection, corporate strategy, and customer satisfaction, identifying potential areas for improvement. The analysis covers how quality systems and operations are managed across the selected organizations, emphasizing the importance of maintaining high standards and adapting to changing trends to achieve optimal organizational performance and customer satisfaction. The report concludes by discussing the importance of integrating quality and operational management to enhance overall business outcomes.

Task 1
Explain and evaluate how operations management activities contribute to your
organization’s business strategy and customer demands. Within your response you
should:
There are certain number of resources which are used by the management of company for
achiving the goals and objectives of the company. The usage of the resources in efficient and
prominent way need to have a management system by which the managers of the company can
transform the resources into the actual outputs so a complete set of managerial activities which
management of company use for the achievement of the company’s goals is called as the
operational management. Thera re different aspects which need greater level of managerial
context such as the production of the products depend on the management of the materials,
labor, technological tools, information, and HR and capital management. Operational
management is a set of system under which all these aspect are management by the
management of company for the achievement of the company’s goals with higher level of the
efficiency and the effectiveness.
Analyze the operations functions of two selected organizations other than your own company
Operations functions of Jaguar (JLR)
JLR is one of the companies operating in the assembling of cars in the British car makers and
the company is operating an organized plan and it is assembled around two implausible British
auto inscriptions that plan production and architect in UK. It is one of the parts of thee India’s
biggest Tata Motors. The Company is considering as the valuable company in respect of the
production of the sports cars. while JLR is the manufacturer of extraordinary popularity of the
4x4 for the privileged position in the UK. JLR in particular over 60 years and its long history
has been well-known for its attractive manufacturing units around the world. A key strategy
inconceivably limits the impact of cars on the ground, whether through its territory or coup,
pick up more practical, modifying CO2, or insurance and exercising unselfishness. The
organizational structure of viability JLR is a bit of inspiration for the possibility of a support for
what is included in the road cooperate intentionally leadership. It is this structure that can be
crossed to the fertile pulverized of commitment and improves the value of integrating the
collection of account group. These investigations discuss how to guard against the construction
of the structure and how to implement the drive execution.

There are more than 15,000 employees how are working in the company but most of the
employees are working in the UK. There are different level of the operational structure which is
carrying in the company so the 3500 high skilled employees of the company re working in the
area of products advancements and development at Whitley, Coventry, and Warwickshire in the
as camp in Gaydon. Its business around 115,000 maintains more diverse professions through the
proposal of agents, and are closed by providers equally their own associations close to
objectives. They are driven car dominatingly arrangements through a variety of agents
throughout the world, including 90,118 Jaguar and Land Rover Chargers completely.
Operation function at PRÊT A MANAGER
One of the well reputed food chains created and developed in the year 1984 is known with the
name of the Prêt a Manager. The founder of the Prêt a Manger was the Jeffrey Hyman. The
basic meaning of the Prêt a Manager is ready to eat. In the context of the operational
management the role of the manager is consider as very important. There are different tasks
which a manager in the operational management carries out. The basic function of the store
manager is to keep a record of sale of the company. The development of good relationship with
the suppliers and customers is another important responsibility of the store manager of
company. When the production in the company is carry out than after collecting the materials
for the suppliers the PRÊT A manager evaluate the equality of the materials received by him. It
is the responsibility of a manager to implement a control system by which the freshness of the
products could be identify by the manger. The timely completion of the activities also is
ensured by the store manager. The segratigation off the tasks to the staff of the kitchen is also
done by the store manager in the company. The meager in the store take feedback of the
customers in order to ensure that the products and services are delivering on time. There are
different level at which a manger work because the working responsibilities off a manager
depend on the level off need.
Operation function at WH Smith
As the activities in the WH Smith are manage by the operational management of company by
adopting different methods and techniques. The operational manager in the company need to
keep the working environment with attractive control in order to ensure that the activities sin the
company are operating with higher level of the efficiency and effectiveness. In the context of
the WH Smith the efficiency is basically a sign that how the management is using the available
resources for producing the products and services for the customers. The resources off the WH

Smith include the human resource and the other resources which are manage by the operational
management in order to establish a good control in the company regarding the achievement of
the goals and objectives. As the creation of such a working environment in company by which
the managers and the employees could work with higher level of the efficiency because the key
responsibilities of the operational management is to enhance the level of the profitability and
maximize the working capital of the shareholders of the company. The key strategy which the
operational management in WH Smith is adopting for enhancing the profitability is to reduce
the cost of the production of the products of company. The management of company is trying to
use lower level of the resources but to generate higher level of the profit.
Managing and controlling coordination functions cannot be abandoned in the management of
operations in an organization such as WH Smith in particular. Supervising and coordinating
management incorporates an extensive range of exercises to ensure that the organization will
properly meet the objectives in a successful and effective workforce. Basically, coordination
and hierarchy control is what the use of the institution to adopt the organization's strategy to
make sense of whether that is really what needs to be done or not. Part of the best ways to deal
with a reliable organization monitor and coordinate the inclusion of products evaluation and
issue dissemination, progress and operations deployment, management and product
improvement.
Explain the significance of the five performance objectives that underpin effective operations
management.
The affective operations management is cased ion the following five key performance
objectives:
Performance Objective: 1 – Reducing Cost
economic strength has achieved by the management of WH Smith by adoption of the cost
leadership strategy in which the cost of the production is reduce by the management of
company in the firm of eliminating the avoidable cost in the production process.
Performance Objective: 2 – Digitalization
Adoption of the strategies according to the changing trend is one of the important performance
objectives of the management of company. Recognizing the average interest rate developed to

acquire and got WH Smith alternative online shopping from site. This has meant a large part
behind prosperity in a similar way.
Performance Objective: 3 – Reaching More Customers
WH Smith is establishing different stores in attractive locations in order to enable the customers
to find the company everywhere. It is the fact that he companies is attracting new cust9omesr by
opening stores in the busy areas.
Performance Objective: 4 – Promotional Campaign
The sales of the WH Smith are increase by the management of company by having adopted the
attractive promotional activities and strategies. The customers are informing about the products
of company with quick and well gorgonized methods of promotion.
Performance Objective: 5 – Focusing on efficiency
The profitability of the company could be increase by maintaining higher level of efficiency in
the company in respect of the operational management and the production management. There
are different strategies which the operational management of company could adopt for
enhancing the efficiency of the employees of company which eventually enable the
management to achieve more attractive results

TASK 2
Explain and evaluate:
How a range of quality management activities contribute to your organization’s performance
It has been evaluated that the WH Smith is also dealing in the stationary products which need a
selection of the proper standard of quality for maintaining the higher quality at static level. The
evaluation of the current quality of the products could be carry out by the management by
comparing the actual quality with the standard quality. In case any of the products that do not meet
the criteria, there must be several vital steps that have been taken. Along these lines, the quality of
the products can be sustained at5 static level.
The quality of systems and operations in two other, selected organizations and identify
possible improvements.
Quality Management at JLR
Business Protection and Security : the security and the protection of important aspect of the
business is very important which means that the management of JLR must need to ensure that that
the data and information about the employees, the customers, products and property secured in the
company.
Corporate: there are certain corporate social responsibilities regarding the various groups which
have an interest in the company. It has been accepted by an essential part of each of them to
prosperity. Among them, they have to control those technologies to companies, including attractive
measures, including increasing their overall cycle of something. Basically, each of the donation
behaviors observed in the areas of corporate social commitment, governance and land issues.
Government Affairs: the affairs of the government of the country play very important role in
respect to maintain of quality system by the companies. It is the fact that the strategic system of the
company could be affected by the political environment in the way of creating difficulties for the
management to achieve the targets.
Corporate Strategy: Corporate coial group of the company could develop some of the possible
opportunities to achieve more success such as the by conducting joint venture business, through
creating Mergers and attainments, and by making development according to the technology.
Corporate Social Responsibility: corporate social responsibilities are some of the responsibilities
for the company which are directly linked with the people living in the society. Basic technique,
which this combines with corporate social responsibility, promising and the support that was
established at all levels of its activity has been completed. We find ourselves shining, focusing on
various areas, including:

• Interested in fragile development
• time-sensitive development of profitability
Budgetary Services : These cooperative efforts have been the main part of the exercises in caring
for relevant external funds that help all departments.
Human Resources: the management of human resource of the company is one of the important
systems in the company. The HR management of company needs to develop the system in order to
training the employees for gaining the objectives of the company with more effective methods.
IT/ Technology: Technology with the help of information technology, is Jaguar and Land Rover,
which is still moving in the right direction. Without it, the business basically cannot be better in its
class.
Quality Management at Prêt a Manger
The maintain of the quality at higher level is one of the important responsibility of the quality
management off company. The company; management need to ensure that he quality procedure
have been taken by the management by which the quality is maintained at standard level. The
customer satisfaction is one of the factors with the help of which the quality of the products and
services of the company would be measure. It is the fact that if the management of quality
management in the company is not successfully meets the needs of the customers than the company
could lose the customers which become costly for the company. The quality could be maintained at
standard level by taking and adopting different control and methods in the company such as the
efficient contor and management off the inventory in the company is very important for maintaining
the quality at acceptable level.
Following are some of the responsibilities of the operational management of company:
 Planning
 Decision making
 Strategy creation
 Workflow managing

Task 3
Explain and evaluate the contribution of information systems to procurement and supply
chain efficiency in chosen organizations. Within your response, you should cover the
advantages of e-procurement and IT systems for supply chain efficiency using a minimum of
two other organizations for examples, as appropriate.
Contribution of IT in SC of organization
As there are different members into supply chain of the company so the main function of the supply
chain management is to keep control in respect of the flow of the products and the information
among the members of the supply chain. The use and storing of the information in modern time has
come easy for t management off companies because of the development of thee technology on rapid
way. There are different technological tools which could e use by the company to collect and
maintain the information in the company. The increase in the technology has created a decrease in
the cost which company incure in management of the information. In the combined supply chain
model which is showing in the diagram give below under two directional arrows reflecting the
lodging of opposite information and materials feedback flows.
Two directional arrows reflecting the lodging of opposite information and materials feedback flows.
It is very important for the managers of the company to understand the methods and techniques by
which the information could be manage and control in professional and profitable ways. The
managers off the informational system of company must need to understand the services, hardware,
factory automation, communication technologies, and data recognition equipment except computer.

It has been seen that before the year 1980 the companies were using the paper form of managing and
controlling the information and for transferrin the information from one department of company to
other department of company. The paper based communication at that time was considered as slow
way of transferring the information. The manager at that time was facing different level of problems
and issues in respect off managing the information in correct and reliable way. The development of
the technology with the passage of time enables the companies to enhance the management system
of the information. the information technology development make it possible for the companies to
sustain the competitive position in the market by helping in the areas includes cross-functional
processes, implementing redesigned system, implementation of technologies, the management of
WH Smith is creating attractive relationship by using the information technology within the
company. The management of company is using software by which information regarding the
operational management and regarding the stakeholders of the company is maintained by the
management and provision of customer services to the customers is another important of the
information technology by the management of company.
E-procurement
Following are some of the example of those benefits which could be achieve by the management of
company by using the e-procurement:
Reduced Transaction Time: the huse of the e-procurement make it possible to the management of
WH Smith to complete the transactions in more fast and quick way. As there is not human
intervention and it is not restricted at office so this is the reason that timely completion of the
transaction of the company is the main benefit of the e-procurement.
Electronic catalogues: e-catalogues development enables the management of company to promote
and market the products in more quick form. The marketing of the products and services by the
company could be carrying out with greater level of the managerial control in respect of the quality.
Increased Standardization: more standardized offer have been offered by the some suppliers by
using the electronic catalogues. This enable the purchasers to compare the products which the
suppliers are offering from e-catalogues but important aspect in this respect is care which must be
taken to compere the products without having a sample.
Wider Spread Supplier Bases: the searching of the suppliers by the buyers is very easy because of
the virtual e-procurement portals available in the internet. As there is huge amount of data and
information available on internet which could be use by the customers to select the best option.
Simplified Global Procurement: With electronic support receiving applications for various
accents, cash and forms, and evaluating global tax and finance, it controls shipping and this is just
the beginning, it is simple for buyers and service providers In different countries around the world to
move and co-workers.

More Cost Efficient: it decreases time and expand the supplier's selection, and improve the
exchange trading, and opportunities are opened more by the surplus goods and companies under the
market cost, and more, it is not surprising that e-procurement being a big cost efficient to deal with
more productively traditional cost procurement.