Analysis of Operations and Service Management at Rolls Royce

This report provides a detailed analysis of operations and service management, focusing on the case of Rolls Royce. It begins by defining operations and service management and then explores key practices such as quality management standards. The report examines how these practices, particularly quality management, impact organizational efficiency and effectiveness. It delves into how technology can be integrated into operational processes, highlighting its role in improving communication, reducing costs, and enhancing customer satisfaction. Furthermore, the report discusses the supporting functions essential for successful operations management, such as product design, supply chain management, and delivery management, and evaluates their contribution to organizational success. The analysis incorporates specific examples related to Rolls Royce, illustrating the practical application of these concepts within the company.