BM563: Operations and Service Management Report on Tesco Operations

This report, prepared for the BM563 Operations and Service Management module, analyzes an operations management practice within Tesco, as requested by the Operations Manager. The report begins by identifying a specific operational practice, potentially through value chain or supply chain mapping, supported by relevant academic theory. It then critically analyzes the efficiency and impact of this practice on the organization, providing evidence and discussing the advantages and disadvantages. The report further explores the impact of technology on these processes, considering current applications and future potential, along with associated benefits and risks, incorporating academic theory. Finally, it examines the supporting functions linked to the identified operations management practice and how they contribute to organizational success, using evidence to illustrate these connections. The report utilizes various references to support its analysis, addressing areas such as supply chain management, process innovation, customer service, inventory, quality management, and capacity planning.

FORMAL STATEMENT
I have been alleged for academic misconduct allegation order code therefore I have prepared
formal statements that clearly certify that entire work has been conducted through use of
authorised book, process. I have given detail justification for using various references while
conducting research related to operational and services management of Tesco. I have use
authentic sources to conduct research and appropriate research that helps me to effectively
complete particular assignments. Therefore detail justification of various references that are
used in assignment is as follows:
Bai, J and et.al., 2018. Operations research in intensive care unit management: a literature
review. Health care management science, 21(1). pp.1-24.
These reference has helped me to know about various process of research that need to be
followed in order to make assignment accurate and correct.
Choi, T. M., Chan, H. K. and Yue, X., 2016. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics, 47(1).
pp.81-92.
It helps me to known about the way HR used recent technologies in order to manage
different transaction or operation so that better services can be provided to customers.
Erfani, S. M. H and et.al., 2018. Using applied operations research and geographical
information systems to evaluate effective factors in storage service of municipal
solid waste management systems. Waste Management, 79. pp.346-355.
These references has helped me to understand the way waste management system helps
company in effective utilisation of resources.
Fahimnia, B. and et.al., 2019. Behavioral operations and supply chain management–a review
and literature mapping. Decision Sciences, 50(6). pp.1127-1183.
It is references that tell about the way business can effectively deliver its products to
customers through use of supply chain management.
Feng, Q. and Shanthikumar, J. G., 2016. Not-for-profit operations management.
It also helped me to understand various operational management that is used by non profit
and profit organisation such as Tesco.
Grant, D. B., Trautrims, A. and Wong, C. Y., 2017. Sustainable logistics and supply chain
management: principles and practices for sustainable operations and management.
Kogan Page Publishers.
It is references that helped me to learn about the sustainable logistic and supply management
chain for effective delivery of products.
Hill, A. and Hill, T., 2017. Essential operations management. Macmillan International Higher
Education.

It has tells about importance and essential of operational management.
Kandampully, J., Zhang, T. C. and Jaakkola, E., 2018. Customer experience management in
hospitality. International Journal of Contemporary Hospitality Management.
These reference was useful to me in understanding the way customers can be provided better
experience through innovative infrastructure and qualitative products.
Kasemsap, K., 2018. Applying Lean Production and Six Sigma in global operations.
In Operations and Service Management: Concepts, Methodologies, Tools, and
Applications (pp. 582-612). IGI Global.
In this reference helps me understand about two approached of operational management such
as lean and six sigma that helps maintaining quality of products.
Li, H and et.al., 2018. A scheduling optimization method for maintenance, repair and
operations service resources of complex products. Journal of Intelligent Manufacturing, pp.1-
19
This reference has told me about the way resources can be optimised utilised so that better
outcome can be gained.
Meredith, J. R. and Shafer, S. M., 2019. Operations and supply chain management for MBAs.
Wiley.
This refereces has explained me about operational and supply chain management process
that are used in business.
Müller, M and et.al., 2019. Rolling with confidence: Managing the complexity of dnssec
operations. IEEE Transactions on Network and Service Management, 16(3). pp.1199-1211.
This references has helped me to know about the way network and services can be manage
used to build strong relationship with customers in order to building strong brand
image and customers satisfaction.
Sowdon III, R. B. and Tillman, W. R., 2017. Lean Management Implementation in USPS
Mail Processing Operations. In IIE Annual Conference. Proceedings (pp. 632-637).
Institute of Industrial and Systems Engineers (IISE).
It has explained about lean management process that helps operational departments to
effectively utilise resources with minimum amount of wastages of resources.