This dissertation provides a critical investigation into risk mitigation strategies during operations transformation, using Royal Mail UK as a case study. It highlights the necessity for businesses to adapt to market demands and maintain a competitive advantage. The research explores Royal Mail's transformation process, its initial failures due to lack of market analysis, inability to incorporate digital platforms, and poor communication. It further analyzes the strategies implemented to overcome these failures, including the adoption of digital technology and automation, as well as the formulation of a new business plan benchmarked against leading courier organizations. Based on secondary data from Royal Mail reports and other sources, the study employs non-probability sampling to examine the reasons for failure and the techniques used for mitigation, ultimately offering conclusions and recommendations for successful operations transformation.