Analysis of Leadership, Management, and Behavior in Oporto Org.

This report examines leadership and management skills within the context of Oporto, a food franchise. It contrasts leadership and management, highlighting the importance of both for organizational success. The report discusses organizational behavior, the changing nature of work, and factors affecting individual behavior, such as teamwork. Various leadership theories and styles are explored, with recommendations provided for Oporto to adopt a suitable leadership approach. The analysis emphasizes the need for effective communication, employee motivation, and a positive organizational culture to enhance productivity and gain a competitive advantage. The 7S framework is also discussed to provide a comprehensive understanding of the organization's dynamics.

Running head: LEADERSHIP
Leadership
Name of the University
Name of the Student
Author Note

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Executive Summary
This report deals with the managing of the leadership skills in an organization called Oporto. A
brief introduction about the company has been provided in the report. It also consists of the
differences between the management and leadership, which need to be added together so that it
can help in managing the organization in an effective manner. The behavior of the organization
has also been provided that changes within the work place on a continuous manner. Apart from
this, the factors, which affect the behavior of the individual such as teamwork, have also been
provided so that it can help in understanding the leadership qualities that needs to be present
within the management of the organization. The various styles of leaderships has also been
provided within the report and the recommendations have also been provided regarding the
suitable style of leadership that needs to be taken up by Oporto.

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Table of Contents
Introduction......................................................................................................................................3
Leadership and management...........................................................................................................4
Organizational Behavior and changing nature of work...................................................................5
Factors affecting individual behavior..............................................................................................6
Teamwork........................................................................................................................................7
Theories of leadership......................................................................................................................8
Leadership styles...........................................................................................................................10
Recommendation and conclusion..................................................................................................11
Reference List................................................................................................................................13

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Introduction
Oporto was established in the year 1986 by the man named Antonio Cerqueira who
started preparing Portuguese styled chicken on the beaches of Bondi in Australia. The idea of the
person was simple that is to provide simple, unique and delicious food to his friends so that they
can enjoy it. This helped the man in bringing more number of customers toward the company.
The year 1995 saw the opening of the first franchise by the company, as it was being difficult in
managing the huge demands of the customers. In 2002, the company opened up as many as 27
stores in places like Victoria, New Zealand and Queensland and in the year 2003 the company
had opened its 50th store as well, which led BRW to name the company as the ‘fastest growing
food franchise in Australia’. The company was taken over in the year 2007 by Quadrant Private
Equity and Quick Service Restaurant Holdings, which was later again taken over in the year
2011 by Archer Capital for a sum of more that $450 million.
The company closed its outlets in China and the United States of America and has been
concentrating mainly in serving the Australian customers, which led to the opening of 8 more
stores within the region. The main focus of the company is to service the customers who are
present in Australia in a better manner so that it can help in increasing the level of profit for the
company. The main reason for shutting down of the overseas franchises was the lack of
leadership qualities in the new management team. The leaders of the organization have to
exercise the right set of knowledge and skills so that it can help in increasing the profit of the
organization, which will help them in gaining a competitive advantage over the rival companies
that are present within the market.

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Leadership and management
Leadership can be described as the process through which a person can influence others
to achieve the objectives that are present within the organization in a cohesive manner. The
person uses its skills and knowledge to persuade the members of the group so that the work can
be done in an efficient manner and within the assigned deadline by the organization.
Communicating with the employees is an integral part, as it will help the leaders in making them
understand the way in which the task has to be performed (Buckingham 2015).
Management on the other hand is the process through which the employees can be
managed within the organization. It is a purposeful activity that helps in directing the efforts of
the group so that a set of pre-determined goals can be achieved under a specific time. It also
refers to the use of the resources in a proper and useful manner so that the minimum use of
resources can help in getting the maximum output within the firm. The use of management helps
in creating the environment in a better way so that the employees can work in an efficient
manner and help in increasing the level of productivity (Cole 2014). It will help Oporto in
delegating the duties among the employees so that the work can be completed within the
assigned deadline. This will make the company efficient in nature, as the management of the
employees will help in working in a smooth manner.
However, leadership and management is not the same. Leaders tend to do the correct
things where as the managers ensure that the things are done in the right manner. Leadership is
based on a relationship that is influential in nature where as management tends to be a
relationship that is authoritative in nature. Leadership helps in bringing change within the
organization where as managers tend to bring stability within the work force so that the work can
be done in an effective way (Daft 2013). The leaders of Oporto have to understand the nature of

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its employees so that they can make them work for a better result within the company in an
effective way. This will help the leaders in understanding the behavior of the employees and can
help them in working effectively together as a team.
Organizational Behavior and changing nature of work
Organizational behavior helps in investigating the impact of the groups, structures of the
organization and the individuals on the type of behavior that is showcased within the
organization. It needs to be studied so that it can help in the application of the knowledge for
improving the effectiveness of the organization. The leaders need to provide a proper description
of the task to the employees so that it can be easily understood by them. The employees have to
be managed in a proper manner so that it can help in increasing their level of effectiveness within
the organization (Hatch 2013).
The organizational behavior provides opportunities as well such as the skills of the
employees can be improved so that it can help in increasing the level of productivity and the
quality of the products and services that are being manufactured within the organization. The
diversity that is present within the work place has to be used properly so that it can help in
increasing the harmonious relationship in between the employees and the level of
communication as well, which will help in empowering the employees. The employees will be
motivated within the work place so that they can enhance the level of productivity within the
firm. This will help the company in providing the products sand the services in the market at all
time so that it can gain a competitive advantage over the rival firms that are present there (Hope,
Bunce and Roosli 2011).

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Most of the organizations in the current scenario are facing an organizational change so
that it can gain the maximum efficiency by monitoring the efficiency of the work force in a close
manner. The relationship between the leaders and the followers has to be reciprocal so that it can
help in improving the communication network in an effective manner. This will also lead to a
change in the performance of the individual and the organization as well (Kom Ferry 2014).
Factors affecting individual behavior
There are various factors that affect the behavior of the individual within the work place.
The intellectual ability is where the level of intelligence of the employees along with the ability
to analyze the reasons can be seen. The physical abilities refer to the stamina and the strength
that is present within the individual so that they can perform the task in a better manner. The
ability related to self-awareness is where the perception of the manager helps in deciding the
kind of work that needs to be given to a particular individual (Kouzes and Posner 2012).
The next factor is gender where there is an equal opportunity for both that is male and
female in getting the job and with respect to mental abilities as well. However, women in general
are considered to be responsible for raising the children according to the society where they
reside. This is an important factor that helps in influencing the allocation of the tasks according
to the perception of the managers (Passmore 2014).
Another important factor is the culture to which the employees belong. It helps in
defining the traditions and the customs that needs to be followed by the organization for the
employees so that it can help in maintaining a balance between their work and life. The
management of the organization needs to understand and accept the different cultures that are

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present in the world so that it can help the organization to give rise to a better corporate culture
(Robbins et al. 2013).
Teamwork
The use of leadership in the modern world has been associated mostly with the control
that the organization has over the teamwork of the employees and not on commanding the
employees. Teamwork helps the organization in communicating in a proper manner with the
colleagues so that it can help in inspiring and creating a vision within the organization with
which the employees can associate themselves. The job of the leaders is to confront the
bureaucracy that is present within the organization so that it can help in improving the level of
enthusiasm among the employees. This will help in developing the level of skills of the
employees by increasing their knowledge through proper learning methods (Schein 2010).
The managers have to adopt an attitude that is passive in nature so that it can guide the
employees towards the goals of the organization. There has to be proper guidance and
coordination among the managers so that it can help in eliminating the values that are conflicting
in nature. The leaders have to create a better environment so that it can help in providing
motivation to the employees on a constant basis (Tan 2014).
The 7S framework for the organization is divided between the hard and the soft elements
where the hard elements consist of strategy, structure and system and the soft elements comprise
of shared values, skills, style and staff. The use of strategy is done in each organization, which
helps them in devising a better plan so that the company can gain a competitive advantage over
the rivals that are present within the market. The structure helps in understanding the way in
which the organization has been structured and the role that each employee plays within the

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company. System is the process through which the procedures and the activities of the
organization are carried out by the task that has been assigned to the employees by the
organization (McShane et al. 2016).
Shared values are where the goals of the company is developed so that it can reflect the
core value, which has to be maintained by the employees within the culture and the work ethic of
the company. The use of style refers to the pattern of leadership that is being followed within the
organization so that it can help in increasing the level of productivity for the company. The staffs
refer to the number of employees that are working within the organization and the
responsibilities that they have towards the organization. Skills refer to the level of competency
that the employees have regarding the work that they are carrying out within the organization
(Raducan and Raducan 2014).
Theories of leadership
There are many views that are present in leadership, which helps in distinguishing the
non-leaders from the leaders. The contemporary theories that are present in leadership help in
establishing the relationship between the traits and characteristics that are present among the
leaders along with their skills with that of the leaders. This process helps in influencing the
people so that the goals can be achieved within the organization (Landis, Hill and Harvey 2014).
The theory known as Great Man helps in assuming the fact that the capacity of the
leadership are intrinsic and that great leaders are not made but are born like that. This theory
helps in portraying the leaders as heroes under whom the organizations are destined to perform
in a better manner. The term of this theory was derived, as it was thought that males have the
quality to become better leaders in the world (Goetsch and Davis 2014).

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The trait theory suggests that most of the leaders inherit the qualities that are suitable for
them to become better leaders. It takes in to account the behavioral characteristics and the
personality of the leaders so that it can help in influencing the followers to achieve the goals in
an efficient manner (Landis, Hill and Harvey 2014).
The contingency theory focuses on a certain variable that is related with the environment
so that it can help in determining the leadership style that is best suited for the leaders according
to the work that needs to be carried out. This theory suggests that a single style of leadership is
not appropriate for the leaders in all the situations and the success of the leaders depend on the
qualities and the situation that the leaders are in. The main concept of this leadership theory is
that it helps in analyzing the extent to which the qualities of the leaders and the style of
leadership is appropriate to a particular situation (Penney, Kelloway and O’Keefe 2015).
The situational theory is where the leaders have to choose the best styles so that it can
help in developing better techniques of managing the work depending on the various situations.
This style of leadership helps the leaders in making the decisions for the organization in a better
manner. The behavioral theory is based on the fact that the best leaders are made and is not
inherent to them when they are born (Schyns and Riggio 2016). This theory helps the leaders in
learning the best ways through proper observations and training that are provided to them. The
groups that are led in an autocratic manner will be able to work in a better condition under the
presence of the leaders and it can be seen that the members of the groups tends to be unhappy
and is hostile within the environment. The groups that are democratic in nature show a positive
attitude among the members that are present within the group and continue to work in an
efficient manner when the leaders are not present with them (Wilson 2017).

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The participative theory is where the leaders take the insights of its followers while the
policies are being formulated within the organization. This theory helps in encouraging the
participation of the members in the process of decision making so that it can help in taking in to
account the well-being of the followers as well. This theory helps in suggesting that the decisions
that are taken up within the organization involve the active participation of the employees so that
it can help in improving their commitment towards the process of work (Goleman 2017).
Leadership styles
The autocratic style of leadership is where the leaders can exercise full power over the
employees and they can provide only a little suggestion to the leaders regarding the strategies
that are being implemented within the organization. This style of leadership is efficient, as the
decisions can be taken at a quicker manner so that the strategies can be implemented within the
organization at a faster pace. It is often used within the organization when they face a situation
of crisis so that the decisions can be taken at a quicker pace without the consent of others. The
bureaucratic style of leadership is where the leaders need to follow the rules strictly and instruct
its followers in doing so as well. It is useful in those organizations where the employees are
instructed in carrying out the tasks in a routine manner (Yahaya and Ebrahim 2016).
Another style of leadership is known as charismatic in which the style is less tangible
than the others. The leaders are often charismatic in nature, which helps in motivating the
employees to work in the best way for the organization. The energy is channelized from the
leaders to the employees, which help in increasing the level of productivity and achieve the goal
of the organization. The negative side of this leadership style is that the confidence is mostly
present among the leaders rather than within the employees. The participative style of leadership

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is where the final decisions are made by the democratic leaders, which also includes the opinions
of the group members as well when the decision is being made (Arnold et al. 2015).
The Laissez-Faire style of leadership is where the leaders let the employees work on their
own and do not exercise any power over them. The leaders pass the responsibilities to the
employees an do not take part in the taking of the decisions, which gives complete freedom to
the employees to complete their work within the assigned deadlines. The leaders assign the
juniors in taking the decisions regarding the work that is being carried out within the
organization. This style of leadership is effective in nature if the performance of the employees
can be monitored in a better way by the leaders and provides them with proper feedbacks so that
the work can be improved within the organization (Saleem 2015).
The transactional style of leadership is where the members of the team have to obey the
leaders if they have agreed to complete the job that has been assigned to them. This type of
leadership style is where the leaders of the organization have to pay the employees so that they
can complete the work that has been given to them. The leaders can exercise their power and
punish the employees if the assigned task has not been completed in a proper manner or within
the assigned deadline (McShane et al. 2016).
Recommendation and conclusion
Therefore it can be recommended that the company needs to reorganize the structure of
the organization in a better manner so that it can be able to increase its level of productivity with
the help of the employees. The increase in its level of productivity will help the Oporto in
gaining a competitive advantage in the market over the rivals that are operating in that
environment as well. They need to have a proper understanding regarding the difference between