This report delves into the significance of oral communication within a business environment, emphasizing its role in conveying information and maintaining effective business operations. It highlights the advantages of oral communication, such as promoting transparency and fostering strong relationships among colleagues. The report includes an example of an interview scenario showcasing the practical application of oral communication skills, where a customer interacts with a customer care representative regarding a delayed product delivery. The analysis underscores the importance of clear and timely communication in building trust and resolving issues efficiently. The conclusion reiterates the necessity of using appropriate communication channels and providing prompt responses to ensure effective information exchange and maintain customer satisfaction. The report is based on research and includes relevant references, illustrating the importance of communication skills in business development. This document is contributed by a student and is available on Desklib, a platform offering AI-based study tools.