Operations Management Analysis: Orana Restaurant Report (MGMT6003)

This report offers a comprehensive analysis of the operations management of the Orana restaurant, focusing on key components such as operational plans, process maps, and value chain analysis. It examines the critical functions of operation management, including design, planning, teamwork man...Read More

Running head: OPERATIONS MANAGEMENT
Operations Management (MGMT6003)
Tony Aro
Torrens University Australia
Executive Summary
The report helps in analysing the different components of the operations management of the
Orana restaurant. The process map and the operational plan have helped in understanding and
identifying the different importance of the value chain analysis in the respective restaurant.
The main aim and purpose of the report is to understand the different issues that has been
faced by the company along with solutions in solving such issues with utilization of
resources. The different role of the value chain analysis along with the operations manager
has helped in understanding the issues and solving them with utilization of resources in an
appropriate manner.
The structure of the report includes the role of the operations management in analysing the
value chain of the restaurant effectually.

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Table of Contents
Introduction................................................................................................................................3
Operational Plan and Process Map of Orana Restaurant...........................................................3
Operational Plan Flow chart...................................................................................................4
Process Map of Orana Restaurant..........................................................................................5
Critical components of functions of operation management of Orana Restaurant....................6
Evaluation of role of operations management in strategic management of organization and
value chain.................................................................................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................11

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Introduction
The report helps in analysing the different kind of critical components of the
operations management function in the restaurant named Orana based in Sydney. The
relationship between the value chain and decision making has to be analysed with the help of
operations plan and process map. The evaluation of the role of the operations management in
strategic management of the organization along with the value chain.
The main aim and purpose of the assignment is to understand the different application
of the components of operations management in Orana restaurant based in Sydney. The
evaluation of role of operations management in strategic management of organization will be
discussed.
The structure of the report includes the critical components of the functions of
operation management that will be elaborated with help of process map and operations plan
of the respective restaurant
Operational Plan and Process Map of Orana Restaurant
The operational plan of the respective restaurant deals with the start-up issues, basic
kind of operations along with long term strategy that will help in maintaining sustainability in
the financial position in the entire competitive market (Grant, Wong and Trautrims, 2017).
The operation management of Orana contains three components that are system of
transformation, business input and output.
The main focuses of the operational plan for Orana restaurant based in Sydney are to
resolve the different kind of problems in operation to run the activities smoothly manner.
This is mandatory to achieve the constancy in the services that are offered in the restaurant by
proper planning and organizing the activities and to make the different customers satisfied

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with services and products offered by the restaurant. Lastly, to precise the operational fee as
to receive price that is reasonable in nature as this will help in solving the different queries.
Operational Plan Flow chart
Figure 1: Operations Plan of Orana Restaurant
(Source: Heizer 2016)
From the above operation plan of Orana restaurant, it can be analysed that the
operational plan is required to provide personnel of the restaurant with the appropriate picture
of the different tasks along with responsibilities along with goals and objectives that is
included in the strategic plan. The above operational plan of Orana restaurant is prepared by
executive and staffs of the organization. The operational plan will differ from year to year as
this will help in formulation of the strategic plan.

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Process Map of Orana Restaurant
The entire process map will help in analysing the customer service performed by
Orana restaurant. The process map shown below in the diagram will help in showing the
different analysis starting from the arrival of the guest till the end (Krajewski, Malhotra and
Ritzman 2015). This entire process will help in understanding the services that include
reserving table and close the check at cashier’s front will help in testing the process of
operation.
Figure 2: Process Map along with blue print of Orana restaurant
(Source: Heizer 2016)
Critical components of functions of operation management of Orana Restaurant
There are different kind of component of functions of operations management of
Orana restaurant. The key functions of the operation management of Orana restaurant are as
follows:

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Firstly, designing is the component that will start with development of the product
that includes different kind of features of the products sold by Orana (Gereffi and Fernandez-
Stark 2016). The operation management design is related with the customer expectations and
design of the services provided by them. The proper design of the services of the hotel will
help in improving the performance through controlling and monitoring (Slack 2015).
Secondly, planning is defined as the process through which the management will
utilize the resources that are available as to cope with different kind of situations in the
market. The process of planning will help Orana in coping up with different kind of situations
wherein the demand has to be analysed in an effective manner (Jaligot et al. 2016).
Thirdly, managing the team work is essential in nature as this will help Orana in
managing the different operations of the restaurant in a successful manner. The restaurant
will manage the system through encouraging the employees that will be effective in
improving the performance and making it better in nature (Fullerton, Kennedy and Widener
2014).
Lastly, coordinating is the essential stage that has to be analysed by Orana restaurant
as this will coordinate different roles and responsibilities of the job with operational team and
staffs.
These are the major components of the operation management of Orana restaurant
that helps in demonstrating the relationship between value chain and decision-making. The
decision-making skills will help in solving the different functions of operation management
and this will help in recognizing the different resources that are valuable in nature as well.
There are different kind of tools and techniques that will help in determining the selection for
the location that includes the simulation and transportation models.

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Orana restaurant follows different kind of factors while designing the facility for their
restaurant that are as follows:
Orana ensure that the proximity to the different consumers can be easily approached
and they feel that it is essential for the restaurant to remind the customers about the presence
(Machado et al. 2017). Furthermore, the restaurant chooses a location that is favourable in
nature as this will help in increasing the sales of the company and they open their outlets on
different central locations as this will attract customers (Holweg et al. 2018). Furthermore, as
the restaurant is operating and functioning in a highly competitive market, it is essential for
them to keep the prices low as the different food items at affordable prices for their customers
From the different analysis of the operations strategy of Orana restaurant, it can be
analysed that proper check is required to be done successfully. Proper quality check is
required to be done effectively as this will help the company in meeting the standards in an
effectual manner (Mahadevan 2015).
The effective layout will help in smooth coordination that will lead to high flexibility
and efficiency in the entire competitive market. The operation management of Orana
restaurant needs to properly analyse the cost profit of the restaurant in comparison to other
competitors as this will help them in understanding the different positions in increasing sales
and revenues in the market (Savino, Manzini and Mazza 2015).
Evaluation of role of operations management in strategic management of organization
and value chain
The operations management of the Orana restaurant in the strategic management of
the organization plays a major role in understanding the different efficiency and effectiveness
of the operations in development of the strategies adopted by Orana. The design and

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operations of Orana has to be analysed effectively as this will help in effective planning and
scheduling of the usage of resources.
The value chain analysis of Orana restaurant is done as follows:
Support Activities
Infrastructure – collection of funds and different kind of administrative tasks
HRM- Training and managing employees, transfer of knowledge and conducting different
meetings
Development of technology- Innovative strategies and improvising the different products
Procurement- acquiring different kind of resources and ingredients from local sources
Primary Activities
Inbound logistics- Purchasing of different raw materials that include vegetables, fruits,
cheese, sauce, oil and customization of different food items
Outbound logistics- Proper segmentation and targeting of market along with branding and
redefining the entire menu
Marketing and Sales- introduction of different new products, pricing and distribution
strategies
Support and services- Making the customers feel comfortable and home delivery system
From the entire value chain analysis, it can be understood and identified that the
different kind of strategic decisions has to be analysed by Orana effectively. The Orana
restaurant needs to understand the value chain analysis as this will provide them different
analysis of other competitors. The company needs to evaluate the different strategies as this
will help the restaurant in solving the different issues with implementation of strategies and

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solve them appropriately. The value chain will help the Orana restaurant in understanding the
different issues as this will help the restaurant in successful implementation of operations
management that is suitable for the entire organization (Abaunza et al. 2015).
With the accurate and appropriate operations management, Orana restaurant will help
in increasing their marketing and sales of the restaurant in successful manner. The restaurant
needs to understand the issues and solve them with proper implementation of operations
strategies.
Conclusion
Therefore, it can be concluded that operation management played an essential role in
the Orana restaurant. The operations management and strategies of the hotel will help in
solving the different issues relating to the purchase of raw materials along with personnel.
The operations manager of Orana restaurant has tried in solving the different issues that have
been faced by the Orana restaurant in an effective manner as this has helped the company in
overcoming such issues.
There were different operations related issues in the organization in providing proper
customer service. However, the operations manager has helped in solving such issues with
proper utilization of different resources. The value chain has helped in analysing the internal
firm activities that helped the company in improving their strategies to gain competitive
advantage.

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References
Abaunza, F., Chavez-Demoulin, V., Hameri, A.P. and Niemi, T., 2015. Do flow principles of
operations management apply to computing centres?. Production Planning & Control, 26(4),
pp.249-264.
Fullerton, R.R., Kennedy, F.A. and Widener, S.K., 2014. Lean manufacturing and firm
performance: The incremental contribution of lean management accounting
practices. Journal of Operations Management, 32(7-8), pp.414-428.
Gereffi, G. and Fernandez-Stark, K., 2016. Global value chain analysis: a primer.
Grant, D.B., Wong, C.Y. and Trautrims, A., 2017. Sustainable logistics and supply chain
management: principles and practices for sustainable operations and management. Kogan
Page Publishers.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Holweg, M., Davies, J., De Meyer, A. and Schmenner, R., 2018. Process Theory: The
Principles of Operations Management. Oxford University Press.
Jaligot, R., Wilson, D.C., Cheeseman, C.R., Shaker, B. and Stretz, J., 2016. Applying value
chain analysis to informal sector recycling: A case study of the Zabaleen. Resources,
Conservation and Recycling, 114, pp.80-91.
Krajewski, L.J., Malhotra, M.K. and Ritzman, L.P., 2015. Operations management:
processes and supply chains. Pearson.
Machado, C.G., de Lima, E.P., da Costa, S.E.G., Angelis, J.J. and Mattioda, R.A., 2017.
Framing maturity based on sustainable operations management principles. International
Journal of Production Economics, 190, pp.3-21.

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Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education
India.
Savino, M.M., Manzini, R. and Mazza, A., 2015. Environmental and economic assessment of
fresh fruit supply chain through value chain analysis. A case study in chestnuts
industry. Production Planning & Control, 26(1), pp.1-18.
Slack, N., 2015. Operations strategy. John Wiley & Sons, Ltd.