Analysis of Order Entry/Sales Process for a Retailing Company

This report provides an analysis of the order entry/sales (OE/S) process for a retailing company. It outlines the current procedures, including customer order placement, credit checks, sales record creation, and warehousing, along with the associated error routines. The report includes a BPMN diagram illustrating the process flow from order initiation through delivery, and also identifies and describes the errors within the system. An 'As-Is' model is developed to represent the current business process. The report then details a business process integration plan, including targeted processes, required organizational and IT resources, and relevant business rules. It suggests the integration of IT solutions, such as automated picking, a central database, and cloud technology, to improve efficiency and reduce errors. The report concludes with a discussion of business process dependencies and the integration of technologies like hybrid cloud and decentralized databases. Finally, the report includes a bibliography of relevant sources such as a guide to improve efficiency and minimize costs in the modern warehouse.