Organizational Behavior: Leadership, Teams, and Covid-19 at M&S

This report delves into the critical aspects of organizational behavior, focusing on the roles of leaders and managers, the influence of technology, and the challenges posed by the Covid-19 pandemic, particularly within the context of Marks & Spencer (M&S). It examines the essential attributes of effective leaders, emphasizing self-awareness, strategic thinking, innovation, and ethical practices. The report also analyzes the differences between leadership and management roles, highlighting the importance of adapting to cross-cultural communication practices and fostering motivation within teams. Furthermore, it explores how modern technologies like machine learning and artificial intelligence are utilized by M&S to enhance customer satisfaction and improve supply chain efficiency. The report identifies challenges in team creation due to virtual working environments and proposes creative solutions to address issues such as lack of communication, leadership gaps, long-term stability concerns, coordination difficulties, uncertain investments, confusion, and dull working environments, offering insights into strategies for M&S to maintain a competitive edge.

Organizational behavior

Table of Contents
INTRODUCTION ..........................................................................................................................3
Compulsory questions .....................................................................................................................3
Creation of team in the context of the technology and covid-19.................................................4
CONCLUSION ...............................................................................................................................7

INTRODUCTION
Organisation behaviour can be understood to be highly essential, for competent working
vision innovatively for enhanced new strengthened rise based on operative growth rise. The
report will explore focus on main attribute regarding leaders and managers using organization
views, political systems and strengths, weakness evaluation profoundly. Research within study
also create effective teams, where increased challenges because of technology and virtual
working due to Covid -19 has been found to be highly influential. Study within present research,
will also discuss analysis of creative solutions, analysis on challenges as leader for optimum
potential working benchmarks.
Compulsory questions
QUESTION 1
The main attributes of leader are highly essential for bringing functional growth rise
based on wider scale working parameters, based on optimum scale goals for connective
paradigms rise based on extended working goals. M&S is one of the best fashion retail company
in UK, having the best scale of services and products based on extended scale goals within
business industry (Hansen, 2020). Leaders are self-aware for professional development, which
encourages strategic thinking, innovation and action oriented based on ethical parameters for
longer extended time period. The role of leader is also to evolve within cross cultural
communication practices, for enhanced new range of abilities which signifies working pace
profoundly. Manager role is not overlapped with that of leader, as the teams goals handling is
monitored by the leader where motivation to competencies is significantly evolved on for
fundamental vision growth. It can be also analysed that manager role has been found to be
different from leader, where manager sets targets for further evocative engagement.
The role of leader, is competently different from manager where manager has been found
to be highly different based on overall fundamental goals for competent determined extended
rise. Manger has duty to manage all task, set benchmarks and targets within extended longer time
period which signifies cultural competent functional scale scenarios imperatively. M&S has
been found to be also primitively heading to bring on extended innovation rise, where technical
vision oriented scope enhances proper consistency within longer time period (Ramos and et.al,
2021). Leader and manager, have been found to be also essentially competent vision oriented for
extended growth rise to enhance keen vision oriented domains. It also develops critical scale

growth benchmarks based on subjected optimum growth based on fundamental concepts, for
extended technical scope in extended time period. This further also critically plays specific role,
to evolve on fundamental scale rise based on extended paradigms further for practical knowledge
oriented pace informatively (Cho and et.al, 2017).
QUESTION-2
It can be critically evaluated that for business to be successful and to be in trend so that it
maintain its market positioning and lead the leader's board and be ahead of its competitors. It is
very important that certain elements are taken care off on timely basis. That is as it can be
evaluated that Marks and Spencer is one of the leading retailers in providing food and clothing to
the masses. the company is making use of the modern technology which means M&S uses the
machine learning and artificial intelligence in its supply chain and improving its customer
services respectively. with the use of these modern technologies it is helping the company in
attaining higher level of customer satisfaction that is helping them in building brand loyalty.
Thus. It can be critiqued that with the use of these technologies it has helped in improving its
quality of products and services and offering its products at reasonable price. Also, it has helped
the company in interacting with the customers more effective through the use of AI and
understanding there needs and requirements accordingly. However, on the other hand, it can be
evaluated that for inculcating modern technology its requires capital which in turn results in
higher investment (Faulds and Raju, 2021).
Similarly, it can be evaluated that for an organisation to achieve its goals and objective on
time. it is very important that there is effective workforce planning and human resource
management so that the needs of efficient employees and workforce of the company is fulfilled.
Thus, it can be evaluated that Marks and Spencer with its effective leadership and management is
able to create a positive workforce environment that has proper coordination and communication
that helps the company in achieving its targets (Esty and Lubin, 2020). The managers and leaders
at M&S guides, motivates and directs the employees of the organisation to work towards the
organizational goals in line with achieving their personal goals. However, it can be critically
evaluated that with the effect of pandemic, it has made difficult for the managers and leaders in
managing their workforce as due to development of the new virtual workforce environment. It
has resulted in creating miscommunication which has resulted in delay of works. Also, it has
resulted in duplication of work as it is difficult to maintain coordination among the workforce of

the company. Thus, in turn it has resulted in the wastage of resources of the company as thereis
duplication of work (Ramos and et.al, 2021).
QUESTION 3
INTRODUCTION
Creating effective teams is becoming increasingly challenging because of technology
and virtual working due to Covid 19, where it is crucial to analyse challenges and provide creative
solutions that you might implement as a leader. The report study will determine competent working
research based on efficacy aspects, where it will discuss strategies to be framed by M &S for engaging
towards new range of working efficacy within longer extended paradigms.
EXPLANATION
Creation of team in the context of the technology and covid-19
With the aspect of changing technology and the mode of digitalization the creation of team
would become very difficult and challenging. In the same way the aspect of covid-19 also create
various challenges towards the organization in terms of team formation. Adopting to virtual
platforms, and online working specifically determine company to enhance new range of working
efficacy extensively and enhance operative rise. M&S aims to develop stronger determined
growth parameters, based on extended determinants where workforce efficacy and specialization
has to be enhanced on practically. The range of issues, challenges have been found to be also
technically evolved on for extended competent scope based on fundamental vision for untapped
significant rise. The challenges that the M&S will usually face with regard to the team creation
are as follows (Bierema, 2020).
Lack of effective communication:
With the aspect of technology and the covid pandemic the M&S may face the challenge
of communication in which I would not be able to make communication with its employees and
thus face the challenge of the team formation (Lazar and et.al., 2020). As with the mode of
digitalization the employees will not be able to make physical interaction and thus the company
may face the challenge of communication in regard to the team formation. Lack of effective
communication, further extends scope based on optimum rise for fundamental goals based on
extended targets.
Lack of leadership:
This is also counted as a major reason that is related with the formation of team. As with
the mode of changing technology and its inculcation in the M&S the company may face the

challenge of lack of leadership through which the employees will be directed to the formation of
the team. This further also focuses towards lack of leadership aspects, where practical adoption
to new aspects of leadership plays strong role for gaining connective technical aspects (Bertuzzi
and DiRita, 2020). The virtual reality and online platforms, has further paced optimum challenge
on leadership strategy where functional scope for evolving towards technical extended
determinants holds huge importance. There has been also specific demand evolving towards new
advanced leadership standards, where leaders in M&S aims to enhance productive specific pace
for gaining connective functional rise based on extended new domains.
Lack of long term stability:
This factor also holds high importance, as company long term stability within virtual
sessions is impacted within competitive market parameters where leaders need to take significant
innovation. It can be also analysed that M&S has been determined to shape new range of
expertise, based on technical determined rise which enhances scaled up determined growth. The
retail firm aims to prioritize best scaled goals, for reducing challenges diversely within extended
determinants which further critically plays also major role. Long term stability further plays
crucial role for competent working vision for determined best technical goals, where company
has been also evolving with significant expertise. The intricate vision, and competent efficacy
signifies best scale aspects connected to determine extended larger scale goals worked on, for
determined diverse range growth (Eikhof, 2020).
Lack of co-ordination:
This is one of the major challenge in relation with the covid pandemic wherein the
company may face the challenge of the lack of coordination that will lead to act as barrier with
regard to the formation of the team. With the aspect of changing work mode of the organization
in terms of work from home the company may face the issue of coordination wherein it become
difficult for the companies to make coordination and form the team (Wen and et.al., 2017). The
lack of coordination, hampers vision to determine new extended scope for connective working
pace further within longer time period.
Highe uncertain investments:
The new range of complexity aspects have been extending demand for new range o
digital platforms where company need to build new investments demand excessively rising pace
for new range of digitalization parameters. This also signifies challenge to bring on connective

demand and pace for technical high risk and uncertain investments, which further determines the
best scope towards new pace goals fundamentally (Jayathilake And et.al, 2021). M&S aims to
evolve on new range of digital benchmarks and gaining specific competencies to develop
productive response to high advanced need for digital business goals. There is further specific
pace evolved on, where technical strengthened extended new determined efficacy builds
operative innovation for untapped abilities. This has been found to be also highly specific, based
on determined new goals and targets, where challenges have been found to be also essentially
crucial for strengthened vision (KARANAM, R., 2018).
Confusion:
With respect to the covid pandemic and changing technology the company may face the
issues of confusion in terms of clarity regarding the roles and responsibilities in respect to work.
in the same way it is to be considered that with the aspect of confusion it would be very difficult
for the M&S in formation of team. The adoption to pandemic and new technology aspects, have
enabled employees to develop critical working specifics actively based on set paradigms for
connective new strengthened paradigms. This can be also analysed that confusion signifies the
best growth paradigms, based on extended determinants for technically enhancing longer term
strategic growth (Christopher, 2021). Virtual platforms, also brings on functional rise to
challenge in workplace efficacy scenarios, where business aims to evolve on new extended
paradigms variedly based on extended scope informatively
Dull working environment:
This is also a major challenge in relation with the team building in the context of covid
pandemic. This is because with the prevalence of covid pandemic the entire culture of working in
a company is changed and the place of office work has been taken by the work from home mode.
This has reduced the interaction and controlling with regard to the workforce (McClurg and
et.al., 2017). In the same way with the changed culture the company may also face the challenge
of non-hiring of the employees because it would be difficult for the company to explain the work
and make it coordinate. This will act as biggest challenge towards the M&S in terms of team
formation, where company has to optimize the best scale planned services for gaining
determined growth results worked on rapidly. Dull working environment, and corporate policies
have to be significantly shaped on for gaining specific rise based on fundamental vision which

signifies cultural growth. This has been found to be also informatively determined as one of the
best aspect, where innovation can be further expanded variedly based on extended domains.
Recommendations for combatting challenges:
Along with the facing of these challenges, it is important to note that the relevant steps and
strategies will be adopted so the challenges in association with the company would be dealt. This
can be performed with the aspect of taking suitable action in terms of inculcating innovation and
suitable policies in the organization. With the aspect of a leader it can the best possible solution
that can be implements is related with the aspect of training under which training will be given to
the employees so that the issue and challenges of dealing with the changing situation and work
culture will be dealt. M&S aims to further develop the best expertise, based on fundamental
vision for harnessing scaled up rise within online learning sessions and virtual productivity
(Lund and et.al, 2021).
Tuckman's Stages of Group Development, works with innovative focus on stages known as
forming, storming, norming, and performing, and adjourning (or mourning) will enable stages to
enhance motivation goals within team for extended time period.
In the same way this will also resolve the issue of coordination in terms of making a
clearance among the employees regarding the company’s goal and its concerned steps which
they need to take in order to attain it. In the same way brainstorming sessions will also be
organised in which employees will be assisted to develop the creative thinking and skills so that
the necessary changes and its associated challenge relevant theories (eg: Maslow's hierarchy of
needs theory) wherever necessary to substantiate the answer.
As a good leader the new qualities of the effective communication which will lead to make
the clearance of the confusion and thus sought the challenges of effective communication. Also
with the use of this skill a leader will be able to make a team within the organization. This will
also assist in meeting then above challenges (Baker and et.al., 2019). Also it has been found that
because of technology and virtual working employees have been found to be also dynamically
advanced while learning through online sessions. This can be also analysed by developing
strengthened vision, towards fact that M&S has been witnessing huge working structural growth
where competencies have been also advancing towards extended paradigms innovatively. The
virtual technology adoption, specifically connects to varied scale efficacy paradigms. This furthe
also heads on working focus on extended working domains, where scaled up competencies

specifies the best skills creatively within workforce. Creative solutions such as adopting to
working paradigms based on extended paradigms which plays keen role, for connective
determined rise based on fundamental goals in longer run ((Rahbi,, Khalid and Khan, 2017).
CONCLUSION
The report has concluded significant factors, where parameters have been found to be
extended among organization behaviour paradigms related to competent vision profoundly.
Research has summarized that machines and organization workforce are some of the most
competitive aspects where strengths, weakness have been found to be diversely crucial. Study
has been found to be also diversely crucial, where pandemic ha significantly evolved rise in
increasing usage of technology and virtual working aspects. The recent findings have also shed
complete depth productive analysis, where rapid advancement and determined new capital
investments have determined rise on new parameters based on extended usage of technology.

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