Analysis of Organisational Behaviour in 4com: A Case Study Report

Desklib provides past papers and solved assignments. This report analyzes organizational behavior at 4com.

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Organisational Behaviour

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Table of Contents
Introduction................................................................................................................................3
Task 1: Analyse the influence of culture, politics and power on the behaviour of others in an
organisational context................................................................................................................4
P1 Analyse how an organisation’s culture, politics and power influence individual and
team behaviour and performance........................................................................................4
M1 Critically analyse how the culture, politics and power of an organisation can
influence individual and team behaviour and performance................................................6
Task 2: Evaluate how to motivate individuals and teams to achieve a goal..............................8
P2 Evaluate how content and process theories of motivation and motivational techniques
enable effective achievement of goals in an organisational context...................................8
M2 Critically evaluate how to influence the behaviour of others through the effective
application of behavioural motivational theories, concepts and models..........................11
D1 Critically evaluate the relationship between culture, politics, power and motivation
that enables teams and organisations to succeed in providing justified recommendations.
..........................................................................................................................................13
Task 3 Demonstrate an understanding of how to cooperate effectively with others...............14
P3 Explain what makes an effective team as opposed to an ineffective team..................14
The effective teams are better than ineffective teams as:.................................................14
M3 Analyse relevant team and group development theories to support the development
of dynamic cooperation....................................................................................................16
Task 4 Apply the concepts and philosophies of organisational behaviour to a given business
situation....................................................................................................................................17
P4. Apply concepts and philosophies of organisational behaviour within an organisational
context and a given business situation.....................................................................................17
M4 Explore and evaluate how concepts and philosophies of OB inform and influence
behaviour in both a positive and negative way.................................................................19

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Task 3 & 4................................................................................................................................20
D2. Critically analyse and evaluate the relevance of team development theories in the
context of organisational behaviour concepts and philosophies that influence behaviour
in the workplace................................................................................................................20
Conclusion................................................................................................................................21
References................................................................................................................................22

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Introduction
This report is based on the elements of the organisational behavior in the 4com organisation.
The 4com organisation is a communication organisation which provides different
communication services to its customers. This report also shows the effect of organisation
culture, power and politics on the employees. This shows different theories and models to
improve the effectiveness of the employees.

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Task 1: Analyse the influence of culture, politics and power on the behaviour of others
in an organisational context
P1 Analyse how an organisation’s culture, politics and power influence individual and
team behaviour and performance.
The organisation's culture, politics and power of the 4com organisation affects the individual
and team behaviour and performance of the workforce. The organisational culture influences
the beliefs, values, thoughts, perception and team building in the employees of 4com
organisation. The 4com organisation has been experiencing the effects of power and politics
in their organisation. The employee's performance is affected by the organisational culture.
The business politics are defined as tactics that are used to come in the limelight and
influence people through their power. The business politics is a common phenomenon which
is usually carried out by the people for negative influence. The high post employees may use
their power to influence the people and team in order to make them work according to their
choice(Robbins, et, al., 2013). The organisational culture, politics and power influence the
individual and team behaviour and performance in the following ways:
Organisational culture
 The organisational culture influences the employee's behaviour by allowing them to
share their thoughts and information within the organisation. The 4com organisation
allows their employees to share their suggestions and feedback with the people to help in
decision making.
 The organisational culture also influences the team building in the workforce of the 4com
company. Their organisational behaviour also helps to make a relationship between the
employees and achieve the goals and objectives collectively (Wood, et, al., 2012).
 The organisational culture, power and politics also help in achieving the organisational
goals and objectives effectively. The positive culture of the 4com organisation helps the
employees to understand the goals planning and performing (Geels, 2014).
 The organisational culture also helps in improving the creativity and knowledge of the
employees. The culture or the 4com allow the employees to share their ideas and
innovations with leaders and managers.

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 The organisational culture, power and politics also help the management to keep the
employees and teams in control and monitor their progress and performance. The control
over the workforce of 4com will help to make them work according to the company
plans and strategies (Flemingand Spicer,2014).
Organisational politics and power
 The organisation power and politics helps in guiding and instructing the teams and
individuals to perform the tasks and activities in the business. This also helps in making
people responsible for their work.
 The power and politics also help to make the team competitive with the other business in
the market. This also helps in making people make strategies and plans to perform better
and effective.
 The power of the leaders and managers also help the employees to work collectively and
perform the task with the help of others. The leaders also motivate them to perform for
their colleagues.

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M1 Critically analyse how the culture, politics and power of an organisation can
influence individual and team behaviour and performance.
The organisational culture, politics and power of the 4com influence the individual and team
behaviour and performance in negative as well as positive ways. The organisational culture
affects the performance and productivity of the employees. This also defines the kind of
relationship employees will share and their trust among each other. It also affects the
employee's skill development and creativity with organisational goals. The business politics
can be positive or negative depending upon the aim of the employee using it. The politics are
considered to be negatively influencing the employees and take advantage of the situations
(Robbins and Judge, 2012). The 4com employees face the outcomes of the organisational
culture and power. The power has the same perception as the employees who use their power
for the progress and positive outcomes are tend to use their power for the effectiveness of the
organisation whereas the leaders and managers using their power to forcefully making other
work in accordance to their instructions are said to be negative.
The positive outcomes of the organisational culture, power and politics in 4com
business:
 The organisational culture, power and politics help to improve the creativity and skills in
the employees. This also allows the employees to learn better skills and innovative ideas
to perform the business operations and activities.
 The organisational culture, power and politics help in making the employees a team
which have to perform for the whole organisation as a team and as individuals. This
develops the feeling of collaboration and togetherness in the employees(Giroux,2013).
 The employees of the 4com organisation have better communication and information
exchange in their management as they have positive organisational culture, power and
politics. The employees of the organisation share their information smoothly and
independently without any obstacles.
 The organisational culture, power and politics also help the 4com to solve the problems
of individuals and team in the business. This also helps in better resolving or the
employee conflicts and problems.

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 The 4com organisation have a better achievement of the goals and objectives of the
individual employees and whole organisational. The leaders and managers lead the
employees as a team to perform the activities to achieve the returns (Coccia, 2015).
The negative effects of the organisational culture, power and politics on the business:
 The organisational culture, power and politics can develop the feelings of superiority in
certain powerful employees which increase the negative culture in the organisation.
 The excessive use of organisational power and politics can also create distance between
the employees in the organisation. This de-motivates the feeling of team building and
relationship management.
 The 4com organisation also faces the communication gaps between the upper and lower
level of the organisational as they have power difference. This increases the incomplete
transfer of information and thoughts between the employees (Thomson and Van Niekerk,
2012).
 The organisational culture, power and politics also decreases employee satisfaction
which increases the employee turnover in the organisation.

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Task 2: Evaluate how to motivate individuals and teams to achieve a goal
P2 Evaluate how content and process theories of motivation and motivational
techniques enable effective achievement of goals in an organisational context.
The content and process theories of motivation and motivational techniques are:
Maslow- hierarchy of needs
This content theory of motivation was developed by the Abraham Maslow in 1940s. The
Maslow describes the human needs into five categories which are shown as a hierarchy
starting with the psychological needs to self-actualisation. The hierarchy of the needs is
shown in a pyramid with basic needs at the bottom and complex needs at the top. All the
levels of the hierarchy are explained below:
 Physiological needs: It includes the most basic need of the human that are food, shelter,
sleep and food. Maslow emphasized on the fulfilment of these basic need to motivate the
employee to work for the business (The and Sun, 2012).
 Safety and security needs: It includes needs like the security of income, salary, body, or
employment. These come at second place in motivating the human for performing
effective business activities. The human also wishes to have a better place to live, a
healthy lifestyle and financial aid in the case of any emergencies.
 Belongingness and love: The people want integration with social groups and community
to enjoy affectionate relationship among them. The human always tends to belong and
get accepted among other people. The need for love and affection also motivates the
employees to work.
 Self-esteem: The another reason why people tend to work better and in the better
organisation is to have self-respect and self-esteem in the eyes of others. The society
should have a stable and high value for people in the business organisation.
 Self-actualisation: This need explains that the human wish to grow and progress in their
career and life in society and business. This need is the least dominant in the need
hierarchy.
Locke’s goal-setting theory

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This is a process theory of motivation and motivational techniques which is an integrative
model focusing on the setting the goals and performance goals to motivate the employees to
work better and harder. The goals are defined as the desired future which helps the people to
drive their behaviour(Christina, et, al., 2014). The goals can be differentiated according to
difficulty, acceptance and specificity. The specific goals can help the human to perform better
and effectively. The following are some points for the motivational process:
 The employees should set challenging but attainable goals which will help the employees
to perform higher but not make the goals unrealistic.
 The goals of the employees should be specific and measurable as this will also the
employee to focus forward and record the progress.
 The employees should have a commitment towards the goals as this will allow them to
work for their goals effectively.
 The support elements like resources, moral support and encouragement should be
provided to the employee to work for the goals.
 The knowledge of the results is essential to measure the goal’s outcomes and feedback
can be provided.
The motivational techniques used by the 4com organisation are:
 Performance appraisal
 Rewards and recognition
 Employee participation
 Collective decision making
The motivational theories help the effective achievement of the goals in the 4com
organisation:
 The motivational theories and techniques help the 4com organisation to make their
employees committed towards the organisational goals and objectives. This will
encourage them to put their best effort into the business task and activities to perform
effectively (Wong, et, al., 2012).

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 The motivational techniques and theories also help the employees to improve their
satisfaction and lead them towards their individual and organisational goals. This also
helps the organisation to have positive growth and progress in the future.
 This also helps in developing the skills and knowledge of the employees in the 4com
organisation. The achievement of the personal goals helps the employee for self-
development. This improves their efforts and results in the organisation.
 This also improves their performance and productivity in the organisation. The 4com
organisation motivates their employees to perform better and effectively (Dinh, et, al.,
2014).

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M2 Critically evaluate how to influence the behaviour of others through the effective
application of behavioural motivational theories, concepts and models.
According to Landis, et, al., (2014), the effective application of behavioural motivational
theories, concepts and models helps the 4com organisation to improve the overall
productivity and performance of the employees. The motivational theories help the
organisation to achieve the organisational and individual goals of the business. The
motivational techniques also influence the behaviour of the employees in the 4com
organisation as this will help them to understand the goals and motivate them to put their best
effort for the achievement. The employees develop a better relationship with others and work
in a team for the future. This also helps in improving the outcomes and increasing the output
from the business activities. The behavioural motivational theories, concepts and models help
in influencing the behaviour of others:
 The motivational techniques can help the employees to perform better for the
organisational and individual goals. Motivated employees have effective efforts to
perform business tasks and activities.
 This also helps in increasing the outputs of the 4com business as the employees develop
better trust and understanding for the organisation. This also helps to get better returns
and profits for the 4com organisation.
 The effective application of the motivational theories will help the organisation to make
its employees more effective and increase their efficiency.
 This also helps in building better relationship among the employees and with the
organisation to have better communication and responsibility. This will allow the
employees to work in a team and achieve the goals (Rudolph, 2016).
The absence of motivation in the employees can lead to:
 The employees will not put their best effort into the achievement of the goals and
objectives of the company.
 This will also affect the relationship building and team skills of the employees.
Motivated employees tend to work better in teams and with others.