UGB008: HRM, Customer Service Functions & Org Structure Analysis

This report delves into key functions within organisational management, specifically Human Resource Management (HRM) and Customer Service, exploring their aims and contributions to organisational success. It highlights the role of HRM in improving product quality, reducing expansion costs, and enhancing employee skills through training and development. The report also emphasizes the importance of customer service in increasing sales, addressing customer issues, and building a positive company culture. Furthermore, the report discusses how an effective organisational structure, designed by top-level management, can positively contribute to an organisation's success by identifying talent, ensuring adequate human resources, and facilitating the achievement of goals and objectives. The document concludes by referencing academic sources to support its analysis.

INTRODUCTION TO
ORGANISATIONAL
MANAGEMENT

Human Resource Management
 It is essential depend on the human resource manager is to
improve the qualities of goods and reduces the expansion
process and develop the quality in each course so that
customer get maximum satisfaction in each course.

Customer Service Representatives
 Customer service department have to work for and they have to
adopt such technique which directly helps them in increasing
their sales and also fulfils the demand of their customers.
 It is very essential for the customer service representative to
understand the issues and problem which arise in the business
and work in that manner only to resolve such issue

Continue
 Human resource's manager needs to take care
about and adopting the CSR strategy time to
time and promoting the green initiatives and
developed the areas and surrounding

Human Resource Management
They search the appropriate candidates for the
particular job and always make sure that the right
person is appointing for the job done.

Functions
 Human resource planning-Human resources collect the information from the Home Foods
Company, analyse their needs and identify the requirements of the employees and the business.
 Directing-The human resource management motivates, encourage their employees and also give
proper direction to their employees so which directly helps them in boosting their performances
 Training and development-The human resource manager conduct various training programs for their
employees so which directly helps down them in enhancing their skills and also helps them in their
job(Waddell and et.al., 2013)
 Maintenance-The human resource's management try to keep their effective employees in the
organisation and provide them various facilities so it does not let them to leave
 Labour relations:In cited business the HR management interact time to time with their employees
and maintaining the relationship with them so that smooth running of business can be conduct
 Performance appraisal-In this function the HR manager appraised the performances of their
employees and provide them reward in form of incentives, bonus
 Wages and Salary-It includes the administration relation to wages, salary, incentives, bonus and
other monetary benefits

Human Resource Department
Human resource management provide training to their
individuals and staffs so which make them capable
to solve the different problems and issues which are
arisen under the organisation

Functions
 Public relations-The Homes Food Company customer service department is also been responsible for that they
solving the issues and grievances which received from their clients in an appropriate manner(Modell, 2014)
 Customers retention-They continue interact with the individuals, public and also creates a reputation of the
company in the market and the certain things leaves the impression on their customers mind.
 Company culture- The customer services representatives works with a positive attitude and that helps them in
creating a positive culture with their employees during conducting business.
 Sales-The company communicate with their agents who directly helps the company in selling their products in the
market(Durach and Wiengarten, 2017). The agents been responsible regarding the delivering of goods and services
in the market

Structure positively contribute
towards organisational success
 The structure designing is the responsibility of top level
management and the structures which they designed it helps
them to identify the talents and that needs to be added to the
company.
 The structure tells that the company have enough human
resources which helps them directly in accomplish their goals
and objectives and all the essential things are already
mentioned under the companies plan(Stark, 2015).

Continue
REFERENCES
Waddell, D and et.al., 2013. Organisational change: Development and
transformation. Cengage Learning.
Durach, C.F. and Wiengarten, F., 2017. Environmental management: The impact of
national and organisational long-term orientation on plants' environmental practices
and performance efficacy. Journal of Cleaner Production, 167. pp.749-758.
Stark, J., 2015. Organisational Change Management in the PLM Environment. In
Product Lifecycle Management (Volume 1) .(pp. 235-267). Springer International
Publishing