Detailed Report on Organisation Behaviour at 4Com plc (2024)

This report provides an in-depth analysis of organisation behaviour at 4Com plc, a medium-sized telecommunications company. The report begins with an introduction to organisational behaviour, focusing on how workplace dynamics influence individual and team performance. Task 1 explores the company's culture, power structures, and political influences, highlighting the impact of these factors on employee behaviour. It examines Handy's typology of culture, the different types of power (legitimate, reward, coercive, expert), and the role of politics in decision-making. Task 2 then shifts its focus to employee motivation, examining various techniques and theories, including intrinsic and extrinsic motivation, as well as process and reinforcement theories. The report discusses how HR managers can effectively manage and motivate individuals and teams to achieve organisational objectives. The analysis provides valuable insights into the practical application of organisational behaviour principles within a real-world business context.

ORGANISATION
BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1................................................................................................................................................1
TASK 2............................................................................................................................................5
P2................................................................................................................................................5
TASK 3..........................................................................................................................................11
P3..............................................................................................................................................11
TASK 4..........................................................................................................................................15
P4..............................................................................................................................................15
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Organisation behaviour is the study of employees behaviour within the workplace and the
way persons communicate within teams. For getting effective HR attitude in a firm, managers
have to provide better equality and workplace to them. It will be useful in meeting enterprise
goals and objectives within a given period of time (Andersson, Jackson and Russell, 2013). In
terms of organisation behaviour, it have the influence on managers, individuals and workers of
the company. The organisation which will be referred here is 4Com plc; which is providing
telecom products and services linked with UK involving digital handsets, call recording etc. It is
having turnover within £20M to £30M as it is the medium sized firms. In this assignment, it
involve the company culture, politics and power that gave influence over team as well as
individual behaviour and their performance within the firms. It will also discuss about the
motivational theories for achieving the organisation objectives and goals. In this, they will also
implement concepts as well as philosophies of organisation behaviour.
TASK 1
P1
Company have to manage coordination as well as management of functioning particular
actions and tasks in the context of achieving objectives and goals. Organisation behaviour is an
technique of behaving and interaction which are used by individual within their business which
gave influence over workplace. Individual person who are performing functions of the firms.
They have to provide effective training & development. Various complied parameters to efficient
outline which is applied in the organisation. The value, team and culture play a very main role at
a time of determining of framework and policies of 4Com plc that influence over the companies
results efficiently.
4Com plc was started in 1999 by the aim of modifying as well as developing their
products and services of UK small enterprise market. Company is having approx 300 employees
as well as having broad range of services which they are providing to millions of buyers within
the world (Avey, Palanski and Walumbwa, 2011). They consider the value of their organisation
behaviour and culture, firms require to outline the influence of elements like as power, politics
and culture of company.
CULTURE
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Culture Influence
4Com is Medium sized company which is supplying their services and products all over
the universe. Therefore, 4Com plc has carried out different culture of business recognition within
the buyers and society. It is necessary to have a distinct as well as effective culture and make its
awareness within workers which will aid in managing, behaving and performing activities
accordingly. Business require proper management to make a better brand identification which is
important for company to enhance their growth and development within individuals. If the
workers are convenient in performing functions within the workplace then culture should be
more productive as well as creative in managing all the functions accordingly. Their must be
higher level of employees productivity and along with this employees should be comfortable at
the time of performing activities. 4Com deliver more influencing and positive environment of
working to their workers (Bolino and et. al., 2013). Moreover, better culture is helpful to
motivate an individual to perform more effectively which facilitates to establish positive and
efficient cooperation among team members. It will provide support to complete requires tasks in
an appropriate manner though achieving desired outcomes in given duration of time. For
understanding much about the impact over culture, organisation had adopted Handy's typology
culture which is divided on the grounds of individual behaviours are as follows: Task culture: It create teams within the organisation which is introduced to address
some project issues and progress. Mainly, it is depend on the team work in which al the
workers perform their task in allotted time frame.
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(Source: Handy's typology culture, 2017) Role culture: In this, firms mainly relied on rules and terms. Some of entities are
monitored at high level for making awareness of its roles and duties. Power within role
culture is determined by an particular person position within the company structure. It
is simply evaluate as well as determine by the person who hold the power within the
company. With the assistance of this workers can easily attain their set goals and also
improve their performance. Power culture: Their are some rules as well as regulations within power culture. It will
aid workers to manage their working surrounding where firms coordinate with practices
of power are being attempted by every particular person. People culture: In this, persons cultures see themselves as superior and unique to the
company. Company simply exists for persons to work. It is the collections of specific
persons who happen in working for same company.
4Com is having the culture of people within their workplace. Organisation culture is refer
as the principles and values which is shared by companies associates by its managers and
leaders. It is the process which determine the employees communication standards as well as
enterprise transaction measure. 4Com is mainly dealing with a pride culture within the firm. It is
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Illustration 1: Handy's typology culture

made over the hard work within the entire business, striving excellence and achieving at each
functions. Negative and positive behaviour and practices that is represent within the workers
which gave impact on its performance. Culture represent its office workplace, enterprise hours,
employees advantages, customers treatment, satisfaction and so on.
POWER
The power of the organisation also have impact on organisational behaviour which
involve those functions that are important to act for meeting set results which is not possible to
meet. These tactics have negative impact over person behaviour, individuals and teams as it have
negative impact among working environment and employees which decline the performance and
productivity efficiently. 4Com is a medium sized company of telecommunication which prefer
culture diversity for enhancing creativity power. The given company should use power in proper
manner and use authority positively so that people will remain loyal to company and perform
effectively. It will reduce possibility of occurring conflicts among staff members which facilitate
to establish mutual understanding and better coordination to complete project successfully. As it
classified intro four segments which can be understood by following points are as follows:
Legitimate Power: This power come with the position of the person within the
organization. In this, manager has power to assign task and project. For example, manager of
4Com assign project in a speculated time to their workers in which they have to responsible for
performing their task.
Reward Power: This power is hold by single person in which manager provide
promotions, compensation and many more to their workers. With the help of this workers get
motivated towards their task and also perform well to attain set goals.
Coercive Power: In this power, person has ability to done the task either by punishment
or fear. Mainly it is reciprocal of reward power. In this manager has power to force their workers
to work for extra time. Along with this they also can be terminated from the allotted job.
Expert Power: It is as a power which relate with skills that acquire by a person towards
the specific area. In addition of this, every business organization has expert who provide better
support and solution to resolve issues in effective way. In context of 4Com, they also have expert
in every division the help in improving overall performance of the company.
POLITICS
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Politics have fundamental role of governing decisions in the company linked with
interaction and management among the employees. In the 4Com enterprise, large, medium and
small companies influence the politics power that gave negative and positive impact over
workers within the workplace. Employees who understand to direct the companies politics in an
creative way for those who keep out from loop. State of United Kingdom has improved certain
rules and regulations linked with international global marketing, exchange rate taxation, CSR
practices and many others (Colquitt and et. al., 2011). 4Com is obliged to make changes as per
regulated due to political affairs to function organisation smoothly. Political aspects are required
to analyse by an organisation in order to operate business accordingly so as 4Com. These
alternation in company influence staff members of organisation and firm itself. Therefore, this
can affirm from the notion that it is fundamental to understand political affairs and its influence
for managing team, individual and organisation in commercial sector.
Hence, it is understand from above discussion that politics, power and culture of business
are need to managed as well as maintained more effectively and efficiently way.
TASK 2
P2
HR manager of an company is mainly liable for managing individual and team by
motivating them within a time period. Employees are the main part of organisation as they help
in accomplishing enterprise activities. Companies like as 4Com need to run practices accurately
which will help in achieving results and demands effectively. Various methods as well as
techniques are there for encouraging employees which are used by business. This is important
for firms to use distinct techniques linked with motivation as it emphasis employee's
performance and productivity. This will aid in manufacturing higher quality of goods by
increasing the level of buyers satisfaction. Therefore, this is paramount for employees to apply
effective planning within workplace. Various techniques and methods are given below: Intrinsic: According to this, managers gives roles and duties to employees according to
their demands which are more favourite, delivering problems etc. This provide higher
level of employees satisfaction which help in increasing quality of performance (Demir,
2011).
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 Extrinsic: Managers need the techniques of motivation which employees can
accommodate in order to target their objectives and goals. It will aid in improving
employees confidence and organisation services at the same time.
In this 4Com business environment and situation, management have to analysed their
working place. Along with this they have to choose a effective techniques for motivating them in
an efficient way for achieving goals and objectives within the span of time. Each company
require effective motivation relatively but it will be not easy to apply. Thus, in the context of
improving workplace, performance and so on by using different theories of motivation.
Motivation theories are classified within two types are given below:
Process theory
This type of theory is related with ideas which help in determining that how business
organization change and develop. Mainly it deal with process of motivation that concerned with
How motivation occurs at workplace. With the use of this, company can easily motivate their
workers and also encourage them to perform well.
Advantages Disadvantages This will focus on behaviour of
employees to encourage them for
improving performance so that
productivity of organisation can be
increased to gain more profits. The process theories are helpful to
motivate employees to boost up their
efficiencies which are supportive for
their career as well as organisational
goals.
 Many times, focus on motivating
employees will results into high cost of
investment on them which will consider
as loss for business.
 Motivational activities may result into
feeling of jealousy and conflicts among
employees which can create major
issues so that desired outcomes can be
reduced.
In this, theory of requirements its purpose is to carry out employees needs as well as
designate motivation components in term of satisfying their needs along with this it emphasis
performance which help in stimulating them in an effective way.
Reinforcement theory: In this theory, it find out the behaviour that gave its outcomes which are
beneficial for enterprise as well as its purpose retain them for a long time. On other side,
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behaviour of individual which outcomes are not favourable results are suspended. This theory
use tool and techniques of punishment as well as reinforcement for managing individual
behaviour (Motivational Theories, 2017).
Strengths – The positive reinforcement will provide support to boost up performance of staff
members on regular basis which facilitates to increase profitability of business through attaining
goals properly.
Weakness – Negative reinforcement may result into demoralisation and frustration of employees
due to which employee turnover can increase.
Vroom's Theory: In this, it predict the behaviour results from the conscious choose from all the
alternatives whose aim is to enhance the satisfaction along with that decline the pain. It will aid
in realise employees performance linked with particular person factors like as skills, knowledge,
personality, abilities and so on. They believes that person require to choose their behaviour in an
effective way. In which managers believe in receiving suitable outcomes. It is divided into three
parts like as Valence, Instrumentality and Expectancy.
Strengths – This theory influence to fulfil expectations of employees with the help of providing
them rewards and incentives which motivates to them perform in better way and become loyal
for company.
Weakness – This theory will only work while managers and leaders put strong efforts and
participate actively otherwise it has no meaning in terms of motivation.
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(Source:Vroom's Theory, 2017)
Content theory
This type of theory is play vital role in business organization as it explain that why
human needs are continuously change with the time. Along with this, it also determine the
specific factors that directly motivate workers towards the task and set goals of the company.
The main focus of this type of theory is to evaluate what factors motivate workers at workplace.
With the help of this company can easily evaluate the employees needs within the organization.
Advantages Disadvantages Content theories of motivation are
related to needs of business which can
completed by encouraging staff
members in effective manner. These are helpful to motivate
employees with large goal of achieving
targets which facilitate to attain better
outcomes for business.
 Focus on completing business needs are
not able to motivate employees more
effectively because practice to achieve
goals are included in them.
 People may face much pressure
because of working load of fulfilling
desired objectives may frustrate
individuals.
Organisation manage the requirements to analysed individual behaviour in term of
considering their demands and priorities which assist in resolving problems. For example: How
presentation of work is affected from work process. Their are different theories within this are
given below:
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Illustration 2: Vroom's Theory

Maslow's Hierarchy Need Theory: In this, it is eliminated within 5 parts which every
organisation have to adopt for motivating their employees. It is categorised in an very effective
manner. Their 5 factors of this theory are given below: Psychological Need: In this, it is refers to basic needs of humans like as cloths, house,
food, water etc. Safety Need: Each individual working desire their safety linked to Finance, health and so
on. In term of enjoying life without any uncertainty (French and Holden, 2012). Social Need: In this, it involves family, lover, friends, support and many more, every
individual should satisfied by using resources and gives happiness. Self-esteem Need: After achieving needs, particular person require to respect others
person which emphasis their self confidence, motivation etc.
(Maslow's Hierarchy Need Theory, 2018) Self Actualisation Need: In this, particular person desire to perform their prestige, they
have to need social enhancement by creating better portrayal which can motivate them in
an effective way.
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Illustration 3: Maslow's Hierarchy Need Theory

Strengths – It is very easy to understand and apply in organisation die to its pyramid of needs
which encourage people more effectively to increase their productivity.
Weakness – The weak point is that; all people have different thinking then it is difficult to
fulfil needs of every individual through increase performance policy is not possible.
ERG Theory of Alderfer: In this it is eliminated within three categories which are as follows: Growth Requirements: Each employees want growth in their career at the time of
delivering the opportunities of development to their staff members by motivating them to
work (Griffin and Moorhead, 2011).
 Relatedness needs: Organisation management create healthy, better and safe within the
workers. Therefore, it emphasise stimulation For example: it is associated with the
satisfactory relation with employees within the firms.
(Source:ERG Theory of Alderfer, 2017)
 Existence Need: As per this, company have to check employees that they are fit
physically for working or not.
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Illustration 4: ERG Theory of Alderfer