BSBMGT615: Contribute to Organisation Development - Learner Workbook

This document presents the BSBMGT615 Contribute to Organisation Development assignment, detailing the assessment criteria, elements of competency, and required skills. It outlines the development of organisation development plans, implementation of activities, and maintenance of programs. The assignment covers performance evidence, foundation skills, and knowledge evidence, including change management, conflict resolution, and team development. It also provides assessment conditions, definitions of assessment tools like learner workbooks, observations, and third-party checklists. The document emphasizes the importance of practical demonstrations, observations, and various assessment methods to ensure students demonstrate competency in the unit. The assignment is designed to help learners develop leadership skills in organisational development, including strategic planning, consultation, team building, and conflict management. This resource is valuable for students seeking to understand and excel in their organisation development studies.

BSBMGT615
Contribute to Organisation
Development
Learner Workbook
Student’s Name:
Trainer Syed Saqib Hussain Shah
Date: 23/12/2018
Teacher Remarks:

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Assessment criteria for BSBMGT615
Contribute to organisation development
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can refer to the Assessment Matrix. Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation and third party check lists. As well as all of
the areas covered here, each student must also complete all workbook activities, case studies and
major activities, where stated, to become competent within this unit.
NOTE – Re-assessment:
Students will have amaximum of two (2) reassessments attempts if competency is not achieved in
the first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Develop organisation development plan
2. Implement organisation development activities
3. Maintain organisation development program
Performance Evidence:
Evidence of the ability to:
 Analyse information and data about the organisation and develop an organisation
development plan including:
o agreed objectives
o change management and communications strategies
o identified roles
 Implement the development plan including:
o developing the team
o managing conflict
o solving problems
 Evaluate the development plan and make adjustments as appropriate
Foundation Skills:
Learning

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 Participates in team development and training activities to develop skills and
knowledge
Reading
 Evaluates and integrates facts and ideas while reviewing and interpreting
organisational development processes
Writing
 Evaluates and integrates facts and ideas while reviewing and interpreting
organisational development processes
Oral Communication
 Applies appropriate strategies to extract main ideas from oral texts across a range
of contexts in an effort to improve organisational development
Numeracy
 Selects and interprets a range of mathematical information to analyse performance,
determine objectives and calculate cost-benefits of organisational development
Interact with others
 Recognises the importance of taking audience, purpose and contextual factors into
account when making decisions about what to communicate, with whom, why and
how
 Recognises the importance of supportive interaction and building rapport in order
to establish positive and effective working relationships
 Collaborates with others to achieve joint outcomes, playing an active role in
encouraging innovation and facilitating effective group interaction, influencing
direction and taking a leadership role
 Manages conflict in the workplace through the recognition of contributing factors
and by implementing resolution strategies
Get the work done
 Develops flexible plans for complex, high impact activities with strategic
implications that involve multiple stakeholders with potentially competing demands
 Systematically gathers and analyses all relevant information and evaluates options
to make decisions about organisational development
 Considers whether others should be involved in decision making and, if so, uses
collaborative processes
 Uses analytical and lateral thinking to review current practices and develop new
ideas
 Actively identifies systems, devices and applications with potential to meet current
and or future needs with the help of specialists
Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
 Explain how to maximise participation in and support for organisation development
including strategies or techniques for:

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o change management
o consultation
o evaluating the process and outcomes
o generating ideas and options
o managing conflict and resolving problems
 Outline theories of organisational behaviour and dynamics relevant to planning and
implementing organisational development
 Explain the impact of legislation on organisational development and change
 List aspects of organisation culture that can affect organisation development and
explain how to address them in planning and implementation
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced in the management and leadership field of
work and include access to:
 Relevant legislation and regulation
 Workplace documentation and resources
 Case studies and, where possible, real situations
 Interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.
Links:
Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes -
http://www.ibsa.org.au/companion_volumes
Any observations and practical assessments must be recorded in the observation checklist. All
practical tasks should be demonstrated during the length of the course. As the instructor, you must
maintain a record demonstrating the date of the practical activities and any comments relevant to
the performance of each student. Where a student is not able to demonstrate competence in a
practical observation activity, further questioning should be put in its place.
As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well
as the content and context of his/her answers.
In some cases, you will have to adjust and amend the assessment tools, using different and varied
methods (such as oral assessment), to allow students to be assessed according to their needs and
abilities.

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Assessment Tool Definitions
Assessment Tool How is it used? What is it?
Learner Workbook Activities
(Entire completion is required)
Each student should be given a Learner Workbook which
will hold a number of activities, both formative and
summative, that all need to be completed in conjunction
with the appropriate sessions. The PowerPoint, Learner
Guide and instructor should provide further information to
help with the activities.
Observation/Demonstration
(To be completed for each numbered point as
stated on the checklist)
An observation should be completed for each of the
students by the instructor. If the tasks aren’t everyday
actions, a simulated environment is acceptable, or a
demonstration can be set up. An observation checklist can
be found at the end of this document.
Major Activity
(Entire completion is required)
A Major Activity is a summative assessment and can be
found in the Learner Workbook, after all of the activities
are completed. This is an extended piece of summative
assessment which should take anywhere between 1-2
hours and every student should complete this work. It is a
requirement for each unit to check knowledge and
understanding.
Skills and Knowledge Activity
(Entire completion is required)
A Skills and Knowledge Activity is a summative assessment
and is found before the Major Activity in the Learner
Workbook. This should take between 1-2 hours and every
student should complete this work. It is a requirement for
each unit to check knowledge and understanding of the
foundation skills and knowledge evidence.
Third Party
(To be completed for each numbered point as
stated on the checklist)
A Third Party checklist is very similar to an Observation
Checklist in its format, but it can be completed by someone
who works with the learner and has witnessed them
completing tasks which coincide with the elements of the
unit. The checklist can be found at the end of this
document.
Case Study
(Entire completion is required)
Not all units will have Case Studies but those that do will be
clearly stated within the PowerPoint and the Learner
Workbook. It will appear as any other activity, but it will be
named ‘Case Study’ and will provide an example of a
possible real life situation for the learner to read, interpret
and then answer questions on.
Learner Guide
(To be used as an informational guide)
The Learner Guide links with the Learner Workbook as it
provides the information given during sessions and more. It
can help students to further their knowledge and to also
complete the activities.
Evidence Document
(Not a necessity for completion of unit but can be
used as an aid or to collect further evidence)
The Evidence Document lists all of the Elements and
Performance Criteria with an area for written reports etc,
to add evidence to the student’s portfolio. It can be used
for any of the performance criteria, especially those which
may not have been covered by any other assessment tool.
The student can circle a number of the criteria that they
may feel they need further evidence of or it can be used as
a guide for completing further Observations and Third
Party reports.

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An explanation of
demonstrations and observations:
Demonstration is off-the-job
A demonstrationwill require:
 Performing a skill or task that is asked of you
 Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Each
task must be observed. You will need to ensure you provide the learner with the correct equipment
and/or materials to complete the task. You will also need to inform the learner of the time they have
to complete the task; this will once again vary, depending on the task.
Learner should be able to demonstrate they can:
 Develop organisation development plan
 Implement organisation development activities
 Maintain organisation development program
Learners should also demonstrate the following skills:
 Learning
 Reading
 Writing
 Oral Communication
 Numeracy
 Interact with others
 Get the work done

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Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s Name Syed Saqib Hussain Shah
Unit of Competence
(Code and Title) BSBMGT615 Contribute to Organization Development
Date of Assessment 23/12/2018
Location 75 Gozzard Street, Gungahlin 2912 ACT, Australia.
Demonstration Tasks Completed
Materials and Equipment Provided
Tasks to be observed, demonstrated or simulated
if appropriate
Yes No Comment
1. Develop organisation development plan: Did
the learner demonstrate they could analyses
strategic plans to determine organisation
development needs and objectives?
2. Develop organisation development plan: Did
the learner demonstrate they could consult
with relevant groups and individuals to
profile the organization’s culture and
readiness for organizational development?
3. Develop organisation development plan: Did
the learner demonstrate they could
determine who will take key roles in the
organizational development process and
confirm their commitment?
4. Develop organisation development plan: Did
the learner demonstrate they couldcollect and
analyses data on areas of the business
experiencing problems or that need
realignment?
5. Develop organisation development plan: Did
the learner demonstrate they could
determine and agree on objectives and
strategies for organizational development?
6. Develop organisation development plan: Did
the learner demonstrate they could consider
change management techniques required to
achieve the workplace culture outcomes and
build them into the organisation development
plan?
7. Develop organisation development plan:Did
the learner demonstrate they could develop
communication/education plans to achieve
communication objectives in relation to the

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desired work environment and desired
approach to problem-solving and
developmental activities?
8. Implement organisation development
activities: Did the learner demonstrate they
could identify and implement consultative
processes to maximize participation in the
organisation development process?
9. Implement organisation development
activities: Did the learner demonstrate they
could undertake team development and
training activities to develop collaborative
approaches to problem-solving and
development?
10. Implement organisation development
activities: Did the learner demonstrate they
couldfacilitate groups to articulate problems
and to propose means for resolving the
problems?
11. Implement organisation development
activities: Did the learner demonstrate they
could manage conflict between individuals
and/or groups to achieve consensus or
agreement?
12. Implement organisation development
activities: Did the learner demonstrate they
couldundertake interventions in accordance
with the organisation development plan?
13. Implement organisation development
activities: Did the learner demonstrate they
could brainstorm alternative proposals and
negotiate and agree on outcomes?
14. Maintain organisation development
program: Did the learner demonstrate they
could undertake surveys to identify any loss of
support for organizational development
programs and activities?
15. Maintain organisation development
program: Did the learner demonstrate they
could maintain regular team meetings and
individual feedback in accordance with
communication plan?
16. Maintain organisation development
program: Did the learner demonstrate they
could set out activities and interventions in
the organisation development plan and
maintain, evaluate and modify them as
required?

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17. Maintain organisation development
program: Did the learner demonstrate they
could ensure senior management reinforces
organisation development program by
ongoing messages of support and appropriate
resource allocation?
18. Maintain organisation development
program: Did the learner demonstrate they
could evaluate organisation development
plans in terms of costs and benefits, including
opportunity costs?
The candidate’s
performance was:
Not Satisfactory Satisfactory
Further Comments:
Candidate’s Signature
Assessor/Observer’s
Signature
Syed Saqib Hussain

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Support Questions for observation checklist
Candidate’s Name
Assessor or Observer’s Name
nit of Competence
(Code and Title)
Date of Assessment
Location
The candidate’s performance was: Not Satisfactory Satisfactory
Client Feedback
Candidate’s Signature
Assessor/Observer’s Signature

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Third Party Reports
The Third Party Report should be completed by a senior member of staff i.e. a Supervisor or
Manager, where possible. The report should cover the points below, with a description to show that
the tasks have been witnessed over time, whilst working with the learner. Examples, times, dates etc
should be included if possible.
As this unit is about contributing to organisation development, you will need to have witnessed the
learner within a meeting or training environment:
1. Developing organisation development plan
2. Implementing organisation development activities
3. Maintaining organisation development program.
Ticking yes/no next to the tasks is required, as well as an accompanying report.

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Third Party Checklist
Candidate’s Name
Assessor or Observer’s Name
Unit of Competence
(Code and Title)
Date of Assessment
Location
Demonstration Tasks
Materials and Equipment
Tasks to be simulated if not witnessed over time: Yes No
1. Did the learner analyses strategic plans to determine organisation
development needs and objectives?
2. Did the learner consult with relevant groups and individuals to profile
the organization’s culture and readiness for organizational
development?
3. Did the learner determine who will take key roles in the organizational
development process and confirm their commitment?
4. Did the learner collect and analyze data on areas of the business
experiencing problems or that need realignment?
5. Did the learner determine and agree on objectives and strategies for
organizational development?
6. Did the learner consider change management techniques required to
achieve the workplace culture outcomes and build them into the
organisation development plan?
7. Did the learner develop communication/education plans to achieve
communication objectives in relation to the desired work environment
and desired approach to problem-solving and developmental activities?
8. Did the learner identify and implement consultative processes to
maximize participation in the organisation development process?
9. Did the learner undertake team development and training activities to
develop collaborative approaches to problem-solving and
development?
10. Did the learner facilitate groups to articulate problems and to propose
means for resolving the problems?
11. Did the learner manage conflict between individuals and/or groups to
achieve consensus or agreement?
12. Did the learner undertake interventions in accordance with the
organisation development plan?
13. Did the learner brainstorm alternative proposals and negotiate and
agree on outcomes?
14. Did the learner undertake surveys to identify any loss of support for