Postgraduate Diploma Organisational Behaviour Report: Toyota

This report provides an in-depth analysis of Toyota's organizational behaviour, examining key aspects such as motivation, employee engagement, and performance improvement. It explores how Toyota fosters a safe and motivating work environment, including the implementation of the Toyota Production System and the Toyota Kata concept to drive continuous improvement. The report also delves into employee relations, highlighting the importance of team spirit, diversity management, and the absence of hierarchical barriers in creating a cohesive workplace. Furthermore, it examines Toyota's organizational culture, emphasizing its commitment to safety, employee well-being, and the promotion of a strong sense of belonging. The report concludes with recommendations and strategies for sustaining and enhancing these practices to ensure future operational success.

Running head: ORGANISATIONAL BEHAVIOUR
ORGANISATIONAL BEHAVIOUR
Name of the Student
Name of the University
Author Note

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Executive Summary
The aim of the research paper is to improve both the analytical as well as business skills
of the chosen organization. The chief aim of the paper is to utilize the human and material
sources in such a manner that they should be able give their maximum to the organization as a
whole. The paper will be providing short introduction with company overview and modes of
operation in the market in which they are operating with the competitors. Next coming to the
organizational objectives chosen in the paper, it will discuss the motivation, engagement and
performance improvement made by the company in the present date. It will also discuss the job
satisfaction roles initiated in the company from the last few decades in order top promote the
effectiveness in the day to day operation. It will highlight the employment relations and discuss
the organizational culture of the company in context to present business scenario. In the end it
will put forward the recommendations and provide various types of strategies in order to help the
company to build an ongoing process for the future operations of the company.

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Table of Contents
Executive Summary.........................................................................................................................1
Introduction......................................................................................................................................3
Organizational Behavior..................................................................................................................4
Motivation, engagement and performance improvement................................................................5
Building Safe Culture which is known for aiming for Zero Industrial Accidents...........................7
Job satisfaction and selection...........................................................................................................8
Employee Relations.......................................................................................................................10
Employee relations at Toyota........................................................................................................14
Organizational Culture...................................................................................................................15
Recommendations..........................................................................................................................16
Conclusion.....................................................................................................................................17

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Introduction
In 1933 a company was founded by Kiichiro Toyoda which was known for delivering the
passenger cars. The company had its headquarters in Toyota City, Aichi and in Tokyo. In the
year 1934 the whole department of Toyota industries was working very hard to manufacture the
first product which was called as the Type A engine. According to the author Monden, (2019)
after various types of extensive research work it can be said that company was starting its first
manufacturing of the passenger vehicle in 1936. Toyota then after gaining success and decided to
operate with few more companies like Fuji Heavy Industries, Isuzu, Yamaha and as well as
Mitsubishi Aircraft Corporations. Taking account of all these the company is known for in the
present date operating with more than around 522 subsidiaries.
The company has its headquarters in Tokyo City, Aichi and in Tokyo itself. It is known
for providing the customers with various types of services like the financial services through the
division of Toyota Financial Services which is also known for building various types of robots in
different industries. Toyota Motor Corporations is known for working together as a whole and is
trying to become one of the biggest conglomerate in the whole world. Toyota is worldwide
famous and is known for making few of the best and most luxurious automobiles in the world.
In the year of 2008, the company overtook over GM and the whole automotive industry
and according to the author Monden, (2019) it is one of the largest car maker in the world. But
soon after company has started arising with great motivation and rapid expansion the more
customers started blaming them. There was an issue in the year 2009when the brake as well as
the accelerators and the brake which had led them to recall more than eight million cars in the
year of 2009. This rollback of the cars from the customers to the company had saved more than

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98 lawsuits due to deaths, injuries and other damages which could have led to death of the
customers. After various types of research work which were initiated by the author in a year
2014 that with the help of lean manufacturing system which has helped the company to achieve
many targets. This has helped it to meet various types of target and gain benefit to various factors
Other benefits like achieving the target market, saving money, and indirectly strengthening the
company has helped them to grow in the market with the share capital.
Organizational Behavior
According to the author Monden, (2019) the organizational behavior is the study of both
the group performance in the company or particular organization as well as the activities which
are promoted within the organization as a whole. Therefore this area of the study is known for
determining the human behavior in the concentrated work environment of the company as well
as the determinations or factors that create an impact on the job structure, performance,
communication, as well as the motivation which is provided with the leaders present in the
company. The organizational behavior theory was known for studying in the human behavior
within the operations made in the organization. According to the author Dillon, (2019) Taylor
has been called as the father of scientific management in organizational behavior. The author has
embraced the core principles in order to bring out the strategies which can be used by the
company’s in order to reduce the conflicts in the business and help the company in order to
foster to needs and simplify various types of duties led by the employees. In the year 1940 till
1950 the author as well as with the company of many other researchers as a team had formed
various types of research work in order to concentrate more on the value on human experience in
the working environment which is known for impacting how the organization is operating with
the operations in the business.

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Motivation, engagement and performance improvement
Motivation is one off the most important aspect of working in an organization. When a
team of employees is highly motivated or is having a good leadership skills is popularly known
for achieving the objectives of the company. Few of the main importance of motivation in the
organization is that it is known for increasing the performance level of the employees as a whole
in order to bring out the best from the employees. With the help of proper motivation in the
employees the indifferent attitudes can be changed from the employees. There will also be a
reduction in the employee turnover and absenteeism, which will help the company to bring in a
healthy corporate image as a whole. According to the author (Demos, McKenzi & Selby 2019) it
can be said that motivation is known for increasing the efficiency as well as the output of the
employees. It leads to development of friendly relationships in order to bring out the best of the
employees in the day to day operation of the business. It also helps in facilitating the changes
which are required in the business organization as a whole.
According to the author (Demos, McKenzi & Selby 2019) after various types of research
work it has been found out that Toyota Production System has made itself one of the most
innovative and motivating companies in the world. This is the main reason why they have
created such a happy workplace in the company culture, where the employees are known for
working with great confidence, vigor and as well as enthusiasm. When speaking about gaining
the motivation it will be beneficial to look into the concept of Maslow’s Hierarchy Needs which
is the most important pyramid of acknowledging the needs of the people. Taking into account of
motivation the first process is the Physiological needs, the next is Safety needs, Love and
belonging then arrives the Esteem needs, the last process comes with the Self- Actualization

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needs. It is known that only when the first two needs are met the employees are known for
gaining higher level of self-actualization needs in the company.
With this it can be said that the company has been continuously working on the concept
of motivating the employees in order to get the best out of them. Toyota from the past few
decades has been working on the human needs and has been working on the integrated concept
of Toyota Kata concept. The Toyota Kata concept is known for just having its focus in building
habits for continuous improvement and motivation among the employees working as a team. All
the employees present in the company.
All the employees in the company are highly contended with the salary as because they
are getting well paid, they have a good job security. As reported by the author Dome, Morimoto
and Natsuak (2019) after various types of extensive research work it has been found out that the
basic thing which is known for motivating the employees to give their best to the company is the
working environment which is very much safe and well organized. The company from the year
2010 has also started various types of child care techniques and business process which has
helped the working mothers or women in the company to get notified under the section of child
care act. The company provides various type of child acre rights to the people working under the
company as well as it has its recreational activities that help the employees to share various types
of thoughts related outside the business process. These processes which are initiated from the
side of the company is known for actively motivating the employees and help them thing about a
bigger picture as a whole. The company has greater business leaders who are known for
promoting the business process and help the employees with any kind of problem they are facing
in. Toyota according to the author promotes a very strong team spirit among the employees and
shows a sense of belonging that the company is beside them, in terms of providing help. The

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team spirit does not show any kind of discrimination between the team as well as the top
management of the company. This connection helps in growing a good formal connection with
the business managers with the employees of the company.
With this absolute no discrimination process and managing diversity in workplace, the
employees are known for working together as a whole so that they can come up with very good
business ideas.
The company is also known offering no private parking facilities as well as no private cafeteria
for the managers of the company. The company also does not promote any kind of private
offices or any place for private secretariats. This helps the employees in creating a very good
bond within the employees working in the same organization as a whole. According to the author
Dome, Morimoto and Natsuak (2019) each and every employee in the company is known for
wearing the company uniform provided by the company which helps in manipulating diversity in
the work place.
Building Safe Culture which is known for aiming for Zero Industrial
Accidents
In accordance with the fundamental policies of “creating the people fully capable of
autonomous maintaining occupational safety and health” the company has been trying very hard
to strive in preventing various types ad kind of company accidentals as well as occupational
disorder while the employees are working in the company. The company has thus worked with
various other companies in creating a good environment within the company so that the
employees are motivate enough to work in the company for a long time. According to the author

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making various types of equipment’s which are immune to various types of accidents and
disorder so that they can directly ignore the accidents.
In the year 2019 the company has continued in order to promote the primarily activities
which has aimed to establish the safety measures in the oriented culture of the company. It has
established successfully a safety working culture which can be believed is very vital in the day to
day operations of the company. With the association of safety measures it has been established
that the employee are highly motivated in order to proceed with various types of tasks. The
company is known for continuously promoting the basic needs to the employees in the company.
The leaders in the company are pretty helpful when it comes to assigning various types of task or
as well as helping out the employee from the problem statement they are facing with. According
to the author Dome, Morimoto and Natsuak (2019) the company is strictly following few of the
basic necessities like bring out two quality improvement for the employees every month, this
will in a way help the other employees in order to proceed with the job in the company. Helping
out the employees so as by listening to them and proceeding with the change requirement help
the company to help out in bringing out the best performances from the side of the employees.
The author Dome, Morimoto and Natsuak (2019) in his research work states that the main motto
of the company in its business operation is “ Never be satisfied with what you have got” , is the
core principle of the company in terms of operation. Therefore the company has promoted the
means of Kaizen where every employee working under the company should come up with two
methods of change initiative required by the company.
According to the author small changes are known for mattering the employees of the
company. A kaizen does not have to huge but however the company has been trying to get
involved with various types of problem statement to build good relationship with the employees.

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Job satisfaction and selection
The human resources are known for being one of the most important asset of the
organization. Therefore it is very important for the employees to get the best out of the group.
This will be leading the company to gain success. According to the author Dome, Morimoto and
Natsuak (2019) without various types of positive creation of people in the organization. In order
to achieve various types of goals or meet the organizational activities the company has to recruit
various types of executives with diverse qualification and experience so that they can best fit the
organization. Employee selection as well as recruitment is one of the distinct process required by
the company to meet the target aimed. Technically speaking it can be said that hiring a
professional so as by first understanding the exact skills employed by the company and then
matching it which the requirement set by the company is a beneficial job. Therefore in order to
attract people for the job, the organization must try out to communicate the best position in such
a way that they are getting the appropriate job seeks out of the main selection process. Selection
is the process of picking up individuals who are known for performing well in the company for
almost more than few years. The basic purpose of the selection of the employees is that they will
be able to successfully perform the best in the company and add to the initial requirement made
by the company.
The company has been working on the selection process in order to determine the present as well
as the future requirements of the company. The selection process of the company is one of the
most unique part as because it aim sin developing and catering to the needs associated with the
presentation needs. The selection process of the company is known for dealing with the VIVA
Toyota where the company says that it is one of the best way to promote the human resource to
successfully manage the productive human assets of the company. The company is therefore

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known for using both the internal process of recruitment and as well as the external process of
recruitment according to the nature of recent post vacant in the company. The selection process
is known for following few of the important steps like the candidates will be screened according
to the urgency as well as according to the suitability of the post. The process of selection is
known for leading the company to various types of struggles like performing the job vacant in
order to meet the responsibilities in the business process. After few of the process of selection
the company is known for dividing the candidates into two main categories which are namely
those who will be offered direct employment after the initial interview process and those who
will be given direct
Rejection prior to the interview process. Regarding the process of job satisfaction it can be
said that the company has always been trying to provide their employees with special care and
training process so that the employees are always motivated with what they have achieved.
According to the author Dome, Morimoto and Natsuak (2019) the various process of training
needs are due to the changes in the technological factors, change in the quality conscious
customers of the company, greater productivity and as well as a development of stable work
force. These are basic reason that has been identified required diverse kind of training process
and development. Also according to the author Dome, Morimoto and Natsuak (2019) it has been
found out that the employees working in the company has received various types of employee
satisfaction. Employee satisfaction in a way like Toyota yearly arrangs for various types of
award distribution to the employees like the :
 Best Dealer Award in the year 2001 till 2019 in most of the branches it has in countries
 The first Toyota dealers to get the ISO certiofied 9001: 2000 certificate by RWTUT
Germany from the year 2001 till the year 2019.

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Employee Relations
There are organizations that operate in a market for the process of earning profits and
there are organizations that operate in the industry for purposes other than generation of profit.
Regardless of the nature of operations of organizations, there are certain number of employees
associated to the organization. I must be recognized that employees are one of the most
important stakeholders associated to an organization. Furthermore, the employees are the
stakeholders who determine the sustainability of the operations of the company. It is the
employees, regardless of the level they are operating in, to generate outcomes that sustain the
operations of the company. Hence, it can be said that importance should be realized in the
employees. The latter should be carried out in order to ensure that the company is able to ensure
that the employees are giving their best in terms of performance. Employees are the stakeholders
of the organizations, who are responsible for helping the organizations in achievement of
sustainable nature of results. Hence, the management should be able to realize importance in
development of favorable relationships with the employees. There exists various types of
interactions that takes place at various levels, when in an organizational context. Communication
refers to the to and fro interchange of information with the help of which a certain message is
communicated from one party to the other. It can be said that the communication framework that
exists in organization determine the nature of outcomes that an organization is subject to.
Moreover, communication is the aspect with the help of which organizations can effectively
establish rapport between employees working at different levels of the organization. It is the role
of the Human Resources Department of an organization to be able to determine the
communication framework that exists in organizations. There might be situations that are
characterized by lack of clarity in communication which gives rise to unfavorable circumstances