Organisational Behaviour Analysis: Thames Valley Report

This report provides an in-depth analysis of organisational behaviour, focusing on a case study of the Thames Valley Building Society. The report explores various aspects of organisational behaviour, including the introduction to the field, emerging trends, individual and interpersonal behaviour, gr...Read More

ORGANISATIONAL
BEHAVIOUR

Contents
Introduction.................................................................................................................................................3
Introduction to the field of Organisational Behaviour.............................................................................3
Individual and interpersonal behaviour....................................................................................................4
Group and team processes.......................................................................................................................5
Leadership models and styles..................................................................................................................5
Organisational processes.........................................................................................................................6
Conclusion...................................................................................................................................................7
REFERENCES............................................................................................................................................8
Books and Journal...................................................................................................................................8

Introduction
Organisational behaviour may be defined as a management process which involves the necessary
understanding related to planning and controlling of the behaviour and actions showcased by the
employees and staff members within the organisational setting (Benuyenah, 2021). The proposed
report highlights upon the case study of “Thames Valley building society” and aims to analyse
the current scenario of the organisation behaviour process within the firm in order alleviate the
effectiveness of the same in the near future.
Introduction to the field of Organisational Behaviour
Exploration of emerging trends
Changing trends in organisational behaviour can be termed as the necessity facilitating the
ethical environment within the organisation. The rapid alterations and modifications in of
technology within the global market is also one of the emerging trends of organisational
behaviour within the marketplace. The maintenance of a competent and reliable workforce which
is flexible in nature can also be termed as global trend within the organisational environment
(Kaur, Malhotra and Sharma, 2020). As per the case study Jane Taylor, being the assistant
manager of Thames Valley building society needs to ensure that the organisation is able to meet
the requirements of all the emerging trends. She needs to ensure that incorporation of the same
within the business structure in order to enhance their flexibility and adaptability to the staff
members especially Tony Jackson to the prevailing organisational setting.
Individual learning and behaviour in organisations
It is very important for the business institution to focus upon individual learning in order to
inculcate the knowledge and understanding among the employees in accordance with the
organisational culture of the same. According to the case study, behaviour of the employees
working under the organisation also needs to be regulated in a disciplined manner wherein they
are able to respond to their seniors in a respectful manner. For instance, Tony Jackson has severe
issues in regard with taking orders from his superiors. Hence, systematic authority needs to be
exercised within the workplace in order to guide him and compel him to work sincerely and
respect and oblige to the orders of his seniors within the enterprise.

Individual and interpersonal behaviour
In order to lead the business operations and processes in a very prominent and successful
manner, it is very necessary for the Thames Valley building society to concentrate upon building
strong interpersonal relationships among peers and colleagues in the respective firm.
Communicating in organisational settings
Effective communication is one of the primary components that need to be exercised within
organisational setting (Jorgensen, Boulet and Hoek, 2020). Open and flexible communication
should be promoted in order to allow the employees to express their concerns so that the Hr
department can look towards the same and provide the necessary solutions.
Workplace attitudes, perception and values
It is also very important for the firm and assistant manager to inculcate the right set of workplace
attitudes and values within the workforce. Honesty, respect, integrity, dignity equality and justice
should be promoted within the organisational culture. The former provides assistance in
providing equal opportunities to every individual serving in the firm.
Job satisfaction
In order to elevate the organisational environment of the respective organisation, the assistant
manager is required to focus upon retaining the employees. The respective can be done through
providing them with the necessary rewards, compensation and recognition so that the satisfaction
levels of the employees related to the job role is maximised. For instance, in the respective case
study it can be seen that Graham Wilkins is expected file resignation. Hence, it is necessary for
Mary Rogers to increase the degree of job satisfaction of Graham in order to retain such a good
talent within the concerned firm.
Employee motivation
It can be examined that the employees who are not happy and satisfied with their jobs tend to
deliver poor performance in comparison to ones who are satisfied with their job position and
organisational environment (Engelbrecht and Hendrikz, 2020). As per the case study, it can be

assumed that one of the potential reasons why Tony Jackson is not obliging to the commands of
Mary Rogers can be stated as his unwillingness and disinterest in the organisation. Mary should
focus on enhancing the motivation level of Tony within the organisation in order to engage the
same in the organisational culture and motivate him to deliver his finest capabilities in the favour
of the organisation
Group and team processes
Group dynamics
Group dynamics play a very vital role in regulating the positive working environment inside the
organisation. It is necessary for the Thames Valley Building Society to lead collaboration and
cooperation within the teams and groups in order to enhance the overall productivity of work
operations.
Power and politics in organisations
Power and politics are also one of the integral and prominent parts of the organisational culture.
The management of the firm needs to ensure that politics within the environment does not impact
upon the decision making as well as the treatment of the employees (ŞENER and BALLI, 2020).
The individuals who have the necessary authority in the enterprise need to exercise their
authority in a justified and honest manner so as to promote equality in the workplace setting.
Conflict and negotiation
Conflict is a significant part of the organisational environment. It is very common for
organisations to deal with the emerging conflicts pertaining to the relationship and working
rapport among the workforce. As an assistant manager, it is the duty of Mary Rogers to ensure
that conflicts does not lead to severe implications on the work process and operations of the
firm. Necessary negotiations can be facilitated in the organisation in order to ensure that both the
parties i.e. the management of the organisation and the workforce is at mutual consent.
Leadership models and styles
Leadership can be defined as an attribute that influences and stimulates the employees to deliver
their best performances in order to enhance the standard of operation and increase the
profitability of the business firm. As per the case study of Thames Valley building society, it can

be analysed that the major reason behind the indiscipline of Tony Jackson can be termed as
ineffective leadership. Ineffective leadership reduces the motivation of the employees to deliver
their best performances which in turn leads to indiscipline and rebellion among the same. In such
circumstances, it becomes very important for the management to implement strict rules and
regulation and regulate disciplinary action through which the behaviours of the indiscipline staff
members can be controlled in a proper manner (Budur and Poturak, 2021). Thus, it can be said
that the Mary Rogers needs to adopt authoritative leadership within the concern enterprise. This
will help to ensure that every given employee is obliges with the instructions provided by the
manager and work in accordance with the same with full sincerity and obedience.
Organisational processes
Change
Organisational change can be characterised as the alterations in deliberate business processes,
company structure, culture, components, technology, operations policies and procedures. It is
very important for Thames Valley building society to implement an organisational behaviour
change within the employee management procedures (Waldner, 2020). The reason for the same
can be stated as the need for the employees behave and work in a certain manner where in they
do not violate the organisational culture and climate of the firm. The assistant manager, Mary
Rogers is required to regulate this change with effective strategy and plan of action so as to
ensure that the potential changes are implemented in an effective and accurate manner.
Culture and Diversity
Cultural and diversity extremely important within the workplace as it empowers the staff
members to work towards building advances skill set. The business firms also get an opportunity
to optimise upon great talents across the world. Workplace diversity promotes the business
organisation to formulate a number of ideas and build an expertise that compels the other
individuals to acquire knowledge and learn from their peers and colleagues (Ndoja and Malekar,
2020). The acceptance of the workforce towards different cultures and backgrounds can also be
encouraged within the business enterprise. It can be said that Thames Valley Building Society
should incorporate the necessary policies and procedure regarding the cultural diversity in order

to promote the same within the organisational behaviour and encourage comfort and
coordination among people belonging to different cultures in the respective firm.
Conclusion
From the analysis and assessment of the given case study, it can be summarised that the major
issue regarding the organisational behaviour procedure lies upon the incompetent leadership and
management practices in Thames Valley Building Society. The assistant manager is required to
be more competent and authoritative in nature as well as the employees are needed to be more
obedient. The existing gap within the organisational behaviour can be solved through the
implementation of authoritative leadership, effective communication, team building and positive
working culture in the business institution.

REFERENCES
Books and Journal
Benuyenah, V., 2021. Theorising an organisational citizenship behaviour model for managerial
decision-making: from history to contemporary application. Management Research Review.
Kaur, P., Malhotra, K. and Sharma, S.K., 2020. Employer branding and organisational
citizenship behaviour: The mediating role of job satisfaction. Asia-Pacific Journal of
Management Research and Innovation, 16(2), pp.122-131.
Jorgensen, B.S., Boulet, M. and Hoek, A.C., 2020. A level-of-analysis issue in resource
consumption and environmental behavior research: A theoretical and empirical
contradiction. Journal of environmental management, 260, p.110154.
Engelbrecht, A. and Hendrikz, K., 2020. Influence of moral intelligence, principled leadership
and trust on organisational citizenship behaviour. South African Journal of Economic and
Management Sciences, 23(1), pp.1-9.
ŞENER, S. and BALLI, E., 2020. THE EFFECT OF ORGANISATIONAL CLIMATE ON THE
AFFECTIVE COMMITMENT AND JOB SATISFACTION. Business & Management Studies:
An International Journal, 8(3), pp.3302-3327.
Budur, T. and Poturak, M., 2021. Transformational leadership and its impact on customer
satisfaction. Measuring mediating effects of organisational citizenship behaviours. Middle East
Journal of Management, 8(1), pp.67-91.
Waldner, C.J., 2020. In the Centre of Attention: How Social Entrepreneurs Influence
Organisational Reputation. Journal of Social Entrepreneurship, pp.1-23.
Ndoja, K. and Malekar, S., 2020. Organisational citizenship behaviour: a review. International
Journal of Work Organisation and Emotion, 11(2), pp.89-104.