Organisational Behaviour Analysis: Power and Status at Computex Corp

This report analyzes the organisational behaviour within Computex Corporation, focusing on the dynamics of power, status, and their impact on employee behaviour and motivation. The analysis uses the ABC and MARS models to understand the issues within the company. The report highlights communication breakdowns, particularly between the sales team in Sweden and the management in San Francisco, and the detrimental effects of a general manager's behaviour. It examines how the lack of employee motivation, poor leadership, and role perception contribute to workplace conflict, low job satisfaction, and potential employee turnover. The report emphasizes the importance of organisational behaviour studies in implementing strategies and policies to improve employee productivity and achieve organisational goals. The report also provides references for further reading.

Running head: ORGANISATIONAL BEHAVIOUR
Organisational Behaviour
Name of the Student
Name of the University
Author’s note

1ORGANISATIONAL BEHAVIOUR
Analyse the power sources and status of the characters at Computex Corporation.
Organizational behaviour is the process by which a person should behave in terms of
interaction, mannerism, communication process along with maintaining a hierarchy and
respectful environment in s business organization. The study of organisational behaviour is
important because it deals with the human psychology which is the backbone of a business unit.
A business is run by the people associated with the organization and hence there should be a
good working environment, work culture practice in the organisation as well as the level of job
satisfaction which is directly responsible for the rate of employee turnover among the people
(Baldonado 2015). The study also helps and guides the organization in implementing strategies
and policies so as to increase the productivity of the employees of the organization as well as
motivate them to work better in order to achieve the goals and objective (Biggs et al. 2015).
A very serious issue that is often neglected by any multinational organisation is raised in
this case study. The sales team in Sweden is seen to be communication with the vice president of
Computex Corporation which seems to have the headquartered at San Francisco, USA. The fact
that the Vice president is not aware of the long term employees of the organisation or is unaware
of the issues that these people are facing is a gap that should be filled by the management. The
sales representatives have found no other way than to communicate with one of the higher
management of the organisation because they were sure that their immediate senior was also a
part of the problem and was on the receiving end of the suffering the employees in Sweden were
going through. In the ABC model of organisational behaviour it has been stated that a person’s
attitude has three phases: attitude, behavioural and cognitive. The people of the organisation
were affected by the way the general manger was behaving on the floor and this was in turn
impacting on the operations of the business on a daily basis, it was also creating a gap in

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communication which is significantly harmful for the company (Christina et al 2015). As
communication is the key to any business operation, because the general manger is a person who
is usually rude and behaves badly a person with a bad report or negative information will try to
hide it form the higher officials in order to stay away from the behaviour which is going to
follow next. The behavioural aspect in the theory is the way a person acts towards an attitude, the
case study is a letter to the vice president by six sales representatives and this is the example of
how behaviour matters in an organisation. It has also been observed by the general manager is
often suppressing and discouraging people and this gives rise to a conflict within the organisation
which affects the business in a serious way. It gives rise to low job satisfaction level and
eventually resignation of the employee. The cognitive component of the theory deals with the
affect of the attitude, in this case the employees’ of the organisation is in a state of rebel against
the organisation opposing one person who everyone is facing issues with (Shafritz et al. 2015).
According to the MARS theory of organisational behaviour there are few key
prerequisites in an organisation motivation, ability, role perception and situational aspects are
important in an organisation to maintain the stability of the operations of the organisation
(Hülsheger et al. 2015).
Motivation is very important to being out the best in the employees there are two types of
motivation one is intrinsic and the other is extrinsic. For an organisation it is important to keep
the motivation level of the resources high as it directly affects the work that they do and also
encourages pushing their boundaries and revealing qualities in them which even they did not
know they had. In this case there is no motivation for the employees form the management. The
office in Sweden is suffering from the lack of encouragement and appreciation from the higher
officials. Rather, the general manager in the letter has been accused of using the success of the

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sales people to gain appreciation and promotion for him. This is the opposite situation of
motivation and the fact that the high officials do not even come to visits the other offices is also a
bad indication of the management of the company. The letter states in a sad tone that the vice
president has not even visited the office once. Bad behaviour and mood swings form the highest
authority of the organisation is a situation that is aimed to be avoided by all organisations and
hence the study of organisational behaviour is significant (Hülsheger et al. 2015).
The ability of a person is not given any kind of heed in the organisation in Sweden as the
person in the highest position is just worried about himself and his own promotion and
appreciation. The ability of the employees is reducing considerably due to the conflict and the
tension that is being build within the organisation. Though there is just one resignation the other
has to take some step in order to avoid that situation.
Role perception of this theory explains what the role of an individual is in the organisation and
what are the attribute each role should posses. As the general manager is the point of
communication in between the higher officials in San Francisco and the employees in Sweden
there is a hierarchy that the staff used to maintain until the point they decided to do something
about the situation (Pinder 2014).
Behavioural pattern of an individual affect a lot in the smooth running and achieving the
objectives of the business. For example if the manager of a team is a person who is extremely
short tempered and has low patience level new recruits of the company under this manager will
suffer due to low communication so as to avoid any kind of bad and rude behaviour form the
manager this will affect the organisations operations in the long run and if the matter is very
severe it may also be evident in the short term as well.

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Reference list:
Baldonado, A.M., 2015. Workplace fun: Learning from google, southwest airlines, and
facebook. International Journal, 15.
Biggs, A., Brough, P. and Barbour, J.P., 2014. Enhancing work-related attitudes and work
engagement: A quasi-experimental study of the impact of an organizational
intervention. International Journal of Stress Management, 21(1), p.43.
Christina, S., Dainty, A., Daniels, K. and Waterson, P., 2014. How organisational behaviour and
attitudes can impact building energy use in the UK retail environment: a theoretical
framework. Architectural Engineering and Design Management, 10(1-2), pp.164-179.
Hülsheger, U.R., Alberts, H.J., Feinholdt, A. and Lang, J.W., 2013. Benefits of mindfulness at
work: The role of mindfulness in emotion regulation, emotional exhaustion, and job
satisfaction. Journal of Applied Psychology, 98(2), p.310.
Pinder, C.C., 2014. Work motivation in organizational behavior. Psychology Press.
Shafritz, J.M., Ott, J.S. and Jang, Y.S., 2015. Classics of organization theory. Cengage Learning.