Unit 12: Organisational Behaviour - Individual, Team, and Goals

This report delves into the realm of organizational behavior, analyzing its impact on individual and team performance within the context of Debenhams. It meticulously examines the influence of organizational culture, politics, and power dynamics on employee behaviors. The report further evaluates the effectiveness of content and process theories of motivation in achieving organizational goals, providing a comprehensive understanding of how motivation strategies can be leveraged. Furthermore, the report explores effective and ineffective team dynamics, offering insights into team structures and their impact on performance. Finally, the report applies concepts and philosophies of organizational behavior to practical organizational situations, thereby illustrating the real-world relevance of the subject matter.

Unit 12 –
Organisational
Behaviour

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Impact of Organisational Culture, politics & power on individual & team behaviour &
performance ................................................................................................................................3
TASK 2 ...........................................................................................................................................6
P2 Evaluate the impact of content & process theories of motivation help in obtain the
organisational goals. ...................................................................................................................6
TASK 3............................................................................................................................................8
P3 explain Effective and Ineffective team .................................................................................8
TASK 4 .........................................................................................................................................11
P4 Concepts & Philosophies of organisational behaviour apply in a situation of organisation.
...................................................................................................................................................11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Organisation Behaviour consider as a most prominent factor which help to
understand the each and every individual behaviour inside the organisation. Through effective
practices of organisational behaviour, company can determine the behaviour of employees,
group of employees that are performing their job in an organisation. It helps to reflect the
behaviour of every individual who are working in organisational environment that give the direct
affect on the job, performance level, communication, motivation level and many more factors.
This report consider the organisation behaviour of Debenhams company that is famous
multinational retailer company which founded in the year 1778 by William Debenhams and the
headquarter of this company established in London, UK. The main motive of this report is to
analysing the impact of organisational culture , politics & power on the individual and team and
also use various motivational theories to achieve the organisational goals. This report determine
some specific philosophies related to the organisational behaviour.
TASK 1
P1 Impact of Organisational Culture, politics & power on individual & team behaviour &
performance
For every organisation, it is necessary to determine and also evaluate the influence of
culture, politics and power on behaviour and performance of each and every individual and
team. There are various factors which are influenced the behaviour and performance of the
Debenhams company individuals and team (Alleyne, 2016). These factors give positive and
negative impact on the development of the company which are explained below-
Impact of Culture on Individual & Team
This factor mainly affects the value and belief of the organisational culture.
Organisational culture is make by the specific consideration of every individual and team
member. Debenhams culture determined by the topology of Handy's model that basically divided
into different part which explained below- Power Culture – It contain the centralised monitor and control in the company
operations. Debenhams is a large company in which high authority employees have
power to monitor the employees and also improve the overall performance (Arnold,
Fletcher and Daniels, 2017).

 Role Culture – It consider the specific roles and responsibilities of the managers whob
have power to give various roles to the individual and team as per their capabilities and
skills. Debenhams use this role which is help to influence the power of culture. Person Culture – It give chance to all those individual and team who are able to show
their capabilities and Debenhams inspires their employees that demonstrate the
innovative ideas.
 Task Culture – It gives impact on those individual and team members who give their best
efforts so that task can be obtained in a specific manner of the Debenhams.
Impact of Politics on Individual & Team
Politics behaviour give the authority of those individual who are able to take right
decision at the correct time. High authority members of the company are responsible to take
decision on the behalf of of the employees. Debenhams managers and board of directors are
consider various decisions which help in the betterment of the company and also useful in
balance the politics aspect inside the company (De Vito, et. al., 2018). The description of few
politics factors which influence the behaviour and performance of individual and team are given
below-
 Changes in Employees Attitude - Politics can be influence and change the perception of
employees and it occurs inequality inside the company. All individual and team members
may lose their interest toward task and work and also they can demotivate with that.
 Decline the Productivity Level – It has been demonstrated that politics gives the
negative affect in the company and might be remove the targets of the company that
Debenhams want to accomplish in a specific time.
Impact of Power on Individual & Team
Power demonstrates the authority that has been mainly provided by the organisation to
the specific employees. Power has been utilised by the high authority people like managers that
directly influenced other employees to perform their job role in a best manner. Power contains
various authority such as give appraisal and specific rewards on the basis of performance of
employees. There are various types of power that are utilised by the Debenhams so that
company can direct influence their individuals and teams. The explanation of these types and
theories of power are as follows -

 Coercive Power - This power is provided to the individual so that they can manage their
day to day tasks and activities (Griffin, et. al., 2020).Company assign this power to the
high authority like CEO and managers so that they can improve the efficiency and
performance level of each and every individuals and team of Debenhams. Legitimate Power – This power is provided on the basis of designation and experience.
Company mainly provide this power to the Chief executive Officer who makes whole
control on the company activities and also make sure that every individual and team
maintain all rules and regulation of the Debenhams company. Expert Power – This power is given to those who have proper knowledge about any
particular field and area. Debenhams provide this power to the managers who can able to
balance of the organisational activities (Jain and D'lima, 2017).
 Reward Power – This power given to those individuals who are able to provide the
rewards, promotions, appraisal and development to the employees. Debenhams assigned
this power to the BOD ( Board of Duirectors) so that they can provide specific rewards to
the employees according to their good performance.
Impact of Organisational Culture, Politics and Power on the Behaviour and Performance
of Individual & Team -
Basis Behaviour and performance of
Individual
Behaviour and Performance of
Team
Culture It determined that if power and
authority is provided to the wrong
individual , then it affect the working
culture that lead the dissatisfaction of
individual and team. It give negative
impact on the work (Jain and D'lima,
2017).
If the organisational culture is
changed then all the performance
and behaviour of team members
must be change and it lead the
adverse impact on the productivity
of the Debenhams and work can
not be finish on time.
Politics There is a need to give the less
contribution of individual in politics
because it provide negative affect in
the behaviour and performance of the
If the team member of the
Debenhams bring politics then
behaviour and performance
become low and attitude of the

company. Debenhams can bear the
adverse outcome and all the
individual may start hate and dislike
their subordinate and colleagues.
team members toward their job
also affected.
Power If individuals are not doing their in a
good manner then it can give negative
impact in the behaviour and
performance of the individual which
lead the many critical situation for the
organisation.
The misuse of power affect the
team members behaviour and their
interest in work decrease. If the
power use as an excuse then it
affect adversely (Jonathan, Rusu
and Perjons, 2019).
TASK 2
P2 Evaluate the impact of content & process theories of motivation help in obtain the
organisational goals.
Content Theory of Motivation
This theory explains about the changes in individual need on the basis of change in time
and this theory also defines the various factors in which organisation motivate their employees.
Debenhams utilise this theory to boost up and motivate their employees which can help to
enhance the capabilities of employees that provide the effective outcome in the context of the
company. The explanation of few content theories of motivation are given below-
Maslow's Theory of Motivation
This theory consider the motivation factor which is essential for each and every
individual. This theory believes to motivate individual because it is necessary to fulfil the basic
need of the individual. In this theory, five levels are considered which depicts in the pyramid
form and determine the basic need step by step that help to generate the motivation level in
behaviour of employees in an organisation (Khaola and Coldwell, 2017).
The description of five level of motivation in respect of Debenhams context are as follows-

 Physiological needs - This is consider as a biological need which help in human survival
such as food, water, cloths, shelter etc. This need is very essential for the human , without
this need it will become very difficult to live.
Illustration 1:
Maslow's Hierarchy of Needs, 2020
 Safety needs - When individuals physiological needs are fulfilled then this need is
important. This need involved police, law 7 orders, medical, health & safety, schools ,
stability and security in human lives. Social needs – After the physiological and safety needs, its essential to consider the
social and love belongingness needs . This need includes friendship, family, trust, love &
affection. Self- esteem needs – This need consider the self respect, prestige, accomplishment and
feelings that all the individual can contain the value and respect for others.

 Self-actualisation needs - This needs are consider as a highest level in the hirrarchy
theory that refer to acceptation and also realization of the individual potential and their
self fulfilment so that they can analyse their personal growth. This need contain
accomplishment of goals with creative manner (MacKie, 2017).
Debenhams mainly consider this theory to enhance the motivation level of their
employees so that they can fulfil all the basic need in a appropriate and consecutive way. This
theory help to create more strength & confidence in each and every employees so that company
per formation automatically improve.
Herzberg's Two-Factor Theory of Motivation
This theory define that there are various factors that affect the employees in respect of
satisfaction and dissatisfaction. This theory creates the differentiate between the two factors
which are involved in this theory. The name of two factors are hygiene factor and motivation
factor. The description of these two factor are given below-
Illustration 2: What is Two Factor Theory?, 2018
 Hygiene Factor – This factor contain the various scenario of environment of an
organisation. It is necessary to motivate each and every employees so that all the
employees feel motivation and their satisfaction level increase. If large number of
employees are not even show their involvement in their work then it lead the
dissatisfaction (Motaung and Radebe, 2018). Psychological needs are essential to fulfil
and all the employees can except that organisation think about their needs and wants.

Some specific needs are salary, working conditions, interpersonal relationship , safety and
security etc. Motivation Factor – This factor mainly lead to motivate all employees in the
organisation so that they can perform more better as compared to their past performances.
This factor gives positive impact on the efficiency of the employee's so that they can feel
more inner strength and self confidence. This factor involved achievements, rewards,
developments, bonus, responsibilities, promotion and identification etc. all the employees
are feel motivated and they can also motivate other employees in an organisation.
Debenhams use this two factor theory so that company can concentrate on both factors
like hygiene and motivation. Through these factors all the need of the employees can fulfil and
employees can feel more satisfied and their performance level also improved (Olsen, 2018).
Debenhams also consider Maslow's theory that specially take care of motivation level of
employees. This theory include all steps of the motivation. Company can focus on basic need of
the employees so that Debenhams can fulfil all the basic need of the employees so that
employees can fulfil all the need according to their performance so that company performance
also enhance because employees performance give direct impact on the organisational
performance and company growth chart become more strong.
TASK 3
P3 explain Effective and Ineffective team
Effective Team
This team determine those group of employees who are work together to obtain the
specific objective, target. Effective team are very much concerned about their work and
responsibilities and all the team members are work collectively to achieve the organisational
goal. The efficiency and productivity of effective team member are very high and they are more
focused and very confident about their work. Debenhams company mainly concerned about this
team because all the employees of this team contain strong belief system , positive attitude
toward their work , faith , high satisfaction and efficiency level. All the members are able to
work together to improve the whole performance of the company.
Features of Effective Team
There are many features of the effective team which are given below-

 Set Goal – Effective team have set the clear goal and all the members of the team are
perform their job in an effective manner so that they can participate in the success of the
company. Risk Taker – Effective team members are always ready to take high level of risk and also
work hard to find out the appropriate solution. The employees of the Debenhams are
capable to face uncertainty and also help to solve any issues (Rezaei, et. al., 2016). Communication – Effective and proper communication play a essential role in the
success of every team member. Proper Communication among employees help to achive
the task in a most specific manner.
 Believe & Trust – All the members of effective team can trust each other and they have
believe themselves so that they can work together without any discrimination and help to
accomplish the objective of Debenhams.
Ineffective Team
In this team, those employees are considered who are not mix well with other team
members and they do nor have the appropriate skills and knowledge to perform their task even
they are not comfortable to work with other team mates. Ineffective team member are not clear
about their goal and their understand about their job and team employees very low.
Features of Ineffective Team
There are various features of ineffective team which provide negative impact on the
performance of company. The description of these features are as follows - Low believe & Trust – Ineffective team members are not trust each other and their belief
toward their themselves are very low. Less trust and believes create big misunderstanding
and confusion among team members (Roberts, Sojo and Grant, 2020). Lack of communication - Through lack of communication, all the members can not get
proper and relevant information which create massive issues in their job and all the team
members can face many complex situations. Unclear Goal - If the goals of the team members are unclear then employee's can not
even capable to perform their job in a right manner and not able to improve their
efficiency. Ineffective team members are not interesting in their job role so they have lack
of knowledge about the task.

 Poor Time Management – Time management consider the key of success but in case of
in effective team, they do not know how to manage their time properly that will craete big
problem.
Difference between Effective and Ineffective team
Effective Team Ineffective Team
Goal Cleared and concerned about their
goals.
Uncleared goals
Roles & Responsibility Roles and responsibilities are clear in
the mind of effective team members.
Ineffective team member do
not have good knowledge about
their roles and responsibilities
that create critical working
situation.
Communication
System
Proper and strong communication Lack of communication
Belbin Theory
This theory refers that every individual has their own behaviour and they can follow
some set of roles in a team. There are nine role include in this theory that determine the quality
of individuals and need to occupied in a team . These nine role such as shaper, plant, monitor,
evaluator, team worker, resource investigator, coordinator, completer and implementer. This
theory is important because individual can develop their strengthen and remove their weaknesses
an also know that how to participate in the development of team. All these roles are performed
by the each and every team members collective manner. These role help to evaluate the
performance of the team. From nine role, Debenhams consider few role that company want in
their team members are as follows- Monitor - This role is really essential for each and every team members. Every team
member need to know how to monitor their task and each and every activities of the
team. Effective monitoring help to maintain the performance of the team members.
Debenhams want those employees as their team members who are better know the
monitoring the task which can lead the growth of the company (Ștefan, Popa and Albu,
2020).

 Team Worker – Team worker is a big quality that help to work effectively with the other
team members. A good team worker, every organisation want and also like to work with.
Team worker mainly help each and every team members and also support them in a right
manner. They are also improve the effectiveness of team and help to achieve the business
objective. Debenhams select those employees who like to work in group and also contain
the team worker quality.
 Coordinator – A good coordination skills required in employees that help in proper
coordination in the working environment. A coordinator is the one who is capable to
balance each and every team activities in a appropriate manner. Coordinator is very
confident toward their work. Debenhams focus on those individual who is able to play
good coordinator role and manage the team properly. The main role of the coordinator is
to maintain each and every activities of the team.
TASK 4
P4 Concepts & Philosophies of organisational behaviour apply in a situation of organisation.
Path goal theory of leadership
This theory basically based on the leadership styles and analyse the behaviour that can
best fit in employees and also working environment so that employees can achieve the
organisational objectives. The main objective is to improve the empower, satisfaction and
motivation level of employees so that they can become more accomplish organisational goals
and objective in a most specific manner. This theory direct the company to apply most
appropriate leadership style as per the working condition of the organisation. The prime purpose
to use this theory is create motivation among employees so that their working behaviour toward
their work increase.
Debenhams adopt this theory because it help in recognition of all the traits and working
pattern of the employees which are helpful to improvement of employees performance. The
usage of this theory can help in effective decision making which useful in the betterment of the
employees as well as company. This theory provide proper direction to the company managers
through useful suggestions and feedbacks of employees (Steiger, 2017).
Leadership styles