Organisational Behaviour: BBC Culture, Power, and Motivation

This report provides an in-depth analysis of organisational behaviour within the British Broadcasting Corporation (BBC). It begins by examining the influence of power, culture, and politics on the organisation, utilizing Handy's culture typology to assess BBC's cultural environment. The report then evaluates content and process theories of motivation, exploring their application in enhancing employee effectiveness and achieving organisational objectives. Furthermore, it contrasts the features of effective and ineffective teams, discussing different team types and the elements essential for team success. Finally, the report applies concepts and philosophies of organisational behaviour to a business situation, specifically focusing on the path-goal theory to improve team performance and identifying barriers to team effectiveness. The report concludes by summarising the key findings and their implications for organisational success.

ORGANISATIONAL
BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Influence of power, culture and politics on organisational behaviour...................................1
a) Use of Handy's culture typology to determine the culture in BBC.........................................1
b) Analyse of power, culture and politics and its affect on BBC................................................2
TASK 2............................................................................................................................................3
P2 Evaluation of content and process theories of motivations...................................................3
a) Content and process theories...................................................................................................3
b) Evaluation of motivational techniques in enhancing the effectiveness in BBC.....................4
c) Role of motivation in achieving organisational objectives.....................................................5
TASK 3............................................................................................................................................6
P3 Features of an effective team against ineffective one............................................................6
a) Different types of teams..........................................................................................................6
b) Elements that are required to make an effective team............................................................7
TASK 4............................................................................................................................................8
P4 Application of concept and philosophies of organisational behaviour on business situation8
a) Application of path-goal theory to improve team performance..............................................8
b) Barriers to team performance.................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
To work in an effective manner, it is important that a healthy work environment is
maintained in an organisation. Thus, it depends on the surroundings that is provided by the firm,
as if it is appropriate than it will enhance the performance of an individual or vice versa.
Therefore, organisational behaviour shows how an individual communicate with its subordinates
for accomplishing the task in an effective way (Adeniji, 2011). This report is conducted on the
BBC company which is one of the renowned organisation that broadcast various activities in
United Kingdom. This assignment will determine the influence of culture on the behaviour on a
company. Along with this, evaluation of content and process theories for motivating employees
are included whereas the second part will undertakes the application of philosophies for various
business situations so that company can run their business effectively.
TASK 1
P1 Influence of power, culture and politics on organisational behaviour
a) Use of Handy's culture typology to determine the culture in BBC
Culture, power and politics plays an important role and have a great impact on the
performance on an individual in a company. Culture is said to be a set of ideas and social
behaviour that is performed by a person in a company. Therefore, Handy's culture typology will
help the organisation to know about this in a better manner. This theory was explained by
Charles Handy and he has categorised culture in four major components that are given below:
Power: It is considered as one of the most essential factor that influence the behaviour
and thoughts of people. Therefore, power in context with an individual provides an authority to
deal with different circumstances that can hinder the activities of an organisation. Thus, a person
with power carries a liberty to explain and regulate the task according to his/her choices.
Task Culture: It undertakes the activities through which tasks are assigned to every
employees in an effective manner. Therefore, task culture plays a prominent role in carrying out
the entire process properly. It helps a company in uniting the team so that they can perform in
order to achieve a common goal.
Person Culture: This explains the behaviour and nature of an individual for a company.
Thus, the task performed by a person comes under person culture (Armache, 2012). Therefore,
an individual feels himself/herself superior than the organisation. Biggest drawback of this is that
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it does not promote organisational growth but instead workers concentrate on their own
performance. As a result, a decrease in productivity can be seen because of which sale and
profitability will be minimised.
Role Culture: This is considered as an ideal form of culture as it assist the organisation in
assigning the task according to employees' capabilities with the help of balanced authority.
Therefore, the competence of a person can be evaluated on the basis of their strengths and
weaknesses. Thus, role culture is determined as one of the important factor and it is optimised by
most of the organisation (Bolino and et. al., 2013).
Henceforth, according to the case scenario, it has been analysed that BBC has failed as a
company in order to established a better communication and managing all the task in a better
manner. Thus, investigation about child abuse was not performed by the company in an effective
way. This happened because BBC has lacked behind in preventing the factors that takes these
measures seriously. Therefore, company has failed miserably in maintaining a positive culture in
the organisation.
b) Analyse of power, culture and politics and its affect on BBC
Power, culture and politics play vital role in business organization because all these helps
in determining the worker's behaviour at workplace. Thus, environment provided by the
company help others to evaluate the nature of employees. In context with BBC, they have a
specified group and they are responsible for making effective decision for the organisation.
Therefore, senior management utilise this for expressing views and imposing decisions on their
workers and company as well. Thus, sometimes it creates a fear in minds of employees because
of which their performance gets affected (Burnard and Bhamra, 2011). One of the biggest
drawback of this process is that it doesn't give equal change to every individual for expressing
their thoughts and views. Henceforth, it affects the liberty of a person in an organisation and it
can be said that power can be used in negative sense as well.
This culture explains about the nature of how an employee behave in an organisation.
This incorporates all the ideas, beliefs and values related to various people of different culture.
The main objective of BBC is to give excellent quality of services and facilities to its clients of
different fields whether of entertainment, national or international affairs. Company is famous
for providing information with precession i.e. before broadcasting any content; they go through it
and pay detailed attention so that authentic message is provided to its viewers. But BBC must
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ensure that too much attention towards a particular thing should not hamper the performance of
the company and an individual as well. Therefore, lack of attention towards employees has
become one of the weaknesses and due to this, they face problem in carrying out the
investigation and it led the organisation towards bad light (Coccia, 2014).
Politics that are performed in a company can be known as “Workplace politics”. This is
applied in an organisation for maintaining a healthy environment and for this they use power and
authority. Furthermore, company can incorporate certain changes through which they can sustain
a better position in the market area. This can sometimes have a negative impact as difference in
values and thoughts may give rise to conflicts. Biased nature can be seen in some context
because of which employees can get demotivated and their performance may gets affected.
TASK 2
P2 Evaluation of content and process theories of motivations
a) Content and process theories
Human resource department utilise these theories for motivating and increase the morale
of employees in order to accomplish the task in an effective manner. Therefore, motivational
theories can be categorised into two i.e. process and content theories (Collings, Scullion and
Vaiman, 2011).
Process theories: This theory is taken into considerations so as to identify the factors
through which they can encourage their workers. Thus, company is identifying all the factors
through which they can motivate its employees so that they can achieve the set goals and
objective effectively. Therefore, it is considered in order to fulfil all the needs and wants of its
customers and this will enable the organisation in sustaining the loyalty of viewers for a long
period of time. Some of the theories of motivation are given below:
Maslow's Hierarchy of needs: In this, the potential of a person is classified on the basis
of their priorities given by an individual. Thus, it includes stages in which a person move
towards second position after the completion of the preceding one. Therefore, completions of
each and every stage motivate an individual for accomplishing the task and step forward towards
the next level (Fuchs and Edwards, 2012).
Alderfer's ERG theory: It can be said as the further explanation of Maslow's hierarchy.
In this, the needs of a person is classified into three categorise i.e. existence which includes basic
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needs, relatedness involves social needs and growth focuses on opportunities provided in order to
fulfil the set targets.
In an organisation, individual perform according to the capabilities they have so, it is
prime, duty of human resource department to analyse the needs and wants of a person so that
they can allure an individual in accomplishing the work according to their expectations. BBC
incorporates these tools and technologies for boosting up the morale of a person. This will enable
the organisation to extract the work according to the company's desired. Thus, it is considered as
one of the effective tool for improving the performance of an individual or organisation in terms
of productivity (Kaufmann and Frisby, 2013).
Process theory: In comparison with content theory this help the organisation in
understanding and justifying the presence of motivation in a company. Therefore, through this
process, the firm tries to identify the behaviours pattern of a person so that they can evaluate the
factors by which they can motivate the person. Process theory, not only motivates an individual
but also guide them in performing the task in a better manner so that image of the company can
be enhanced.
Reinforcement theory: This theory, helps the company in evaluating the nature and
behaviour of a person so that company can identify the behaviour through which firm can gain
profits and loss as well. Along with this, the values that will not add any value are eliminated.
Other than this, it is also optimise for reinforcement and punishment so that proper actions can
be taken accordingly.
Expectancy theory: According to this theory, behaviour of people is determined through
rewards that goes hand in hand. For example: when employees feel that are to be rewarded than
they tend to perform their task more appropriately so that they can attain the rewards
(Kazemipour and Mohd Amin, 2012).
b) Evaluation of motivational techniques in enhancing the effectiveness in BBC
According to the current market situations, in it important that company performs their
work properly so that they can sustain in the market for a longer period of time. Therefore, firm
must keep their employees as they are the one with the help of whom enterprise can fulfil all
their set goals and targets in specific period of time. For this, managers of an organisation uses
above mentioned theories for encouraging and boosting the morale of an individual in a
company. Along with this, it also ensures whether workers are working as per their potentials. In
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terms of making policies and practices BBC consider the suggestion which are being given by
their employees and staff members. Therefore, workers assist the organisation in accomplishing
the task in an effective manner. Thus, BBC incorporate both process and content theories in a
right way and it is helping them in achieving the set goals and objectives. Therefore, it is
effective in order to motivate and encouraging a person who are working in a company
(Kellison and Mondello, 2012).
For performance appraisal firms uses incentives and rewards as their tools so that they
can motivate workers to perform in a better manner. Therefore, firm incorporate these for getting
desirable results. Thus, it can be seen that financial reward plays an important role in boosting up
the morale of a person and along with this, company can retain their employees for a longer
period of time. Henceforth, it is crucial that broadcaster is optimising the resources in a better
manner so that all the needs and wants can be fulfilled of its customers.
c) Role of motivation in achieving organisational objectives
In an organisation motivation plays a crucial part for enhancing the business operations in
an effective way. This assist an organisation in accomplishing the goals and objectives of a
company. Some of the ways through which firm can motivate its employees are for attaining the
targets are mentioned below:
Increased employees commitment: This encourage an individual to remain committed
towards their task and for this they put their best efforts. Thus, this help an individual in
accomplishing the task effectively that are assigned to them (Raes and et. al., 2015).
Employees contentment: Under this, company tries to provide a better environment
where employees can feel more satisfied. Therefore, BBC put its best efforts in order to maintain
a synergy and harmony so that firm can attain their set targets and objectives.
Personal development: A motivated person is capable of achieving the goals of the
organisation and by himself/herself. Therefore, the traits that are acquired by the person is
utilised for accomplishing the organisational goals in an effective manner.
Employee efficiency: Capabilities of doing the task can be determined by the willingness
of performing work by an individual. Therefore, it is important that company assigned the roles
and responsibilities according to the ability of a person. As a result it will assist the company in
attaining the task in an effective manner (Salin and Hoel, 2011).
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In terms of BBC, they have determined motivational theories in order to make sure that
appropriate steps are taken so that all the set targets and goals are accomplished in a better
manner. Thus, company's main motive is to give adequate information that are authentic so that
its viewers can have proper knowledge of any matter. They are considering Maslow's Hierarchy
as a major tool for motivating its employees. However the organisation doesn't entertain an
individual by giving them rewards in the form of money and they follow different procedure for
the same. Thus, they maintain a proper balance between punishment and rewards at the same
time. Other than this, they utilise remuneration and gifts for upgrading the performance of the
individual.
TASK 3
P3 Features of an effective team against ineffective one
a) Different types of teams
Squad is very important so it is essential that company builds a strong team who can help
the organisation in attaining the target and objectives in a better way. Thus, they perform the
activities for achieving a common goal (Shiu and Yu, 2010). Other than this, they play an
important role in resolving the issues and problems in order to maintain mutual understanding
amongst all team members. For achieving a specified goals many organisation develop certain
team who are eligible in performing the particular task effectively:
Cross-functional Teams: Under this, functional teams are formulated so that they can
perform the task and for this, they take help of professionals of different departments in order to
complete the work in a specified manner. For example: for introducing a new product cross-
functional team can actively participate for identifying objectives of the project.
Problem solving teams: These are the teams that are made so as to resolve the problems
and issues that is creating problem in performing the entire process in a better manner.
Therefore, serious issues are tackled by this team, thus after resolving the problem the team
disappear.
Virtual teams: Under this, team tries to communicate with members of the team using
mediums like digital medium instead of face to face interaction. As BBC is providing its services
all over the world so for them it is providing them better results because it is enabling them in
communicating with various members of the team who are residing in different locations (Suma
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and Lesha, 2013). Therefore, the company is optimising effective tools and technologies for
building an effective interaction process.
Project teams: As it can be analysed that, it is a kins of team that is formulated for
performing a task that are related to a specific projects. Therefore, for some context BBC
generates a team for accomplishing the goals and objectives in a better manner. As a result it will
provide an effective outcomes through which they can fulfil the needs and wants of clients and
company as well.
Functional Team: As the name suggests, it is formed in order to perform a functional
task and for this, team is build according to the similar skills and knowledge that person acquires.
For example: In order to resolve the problems that are related to the finance company takes help
of professionals who are expert in giving effective solutions.
b) Elements that are required to make an effective team
Reason behind forming a team is to fulfil all the demands and objectives effectively,
therefore, BBC's prime objective is to provide quality broadcasting services. Thus, in order to
accomplish this they hire candidates who fits best for the job along with this managers of the
organisation make sure that it is fulfilling the purpose for which they are formulated. Therefore,
for resolving all the issues they have hired around 32,250 employees who are helping them in
attaining the goals and objectives effectively (Suppiah and Singh Sandhu, 2011).
Maintaining and handling the team in a better manner it is important for the management
to monitor the performance of every individual on a regular basis. For this, management must
ensure that mutual understanding and coordination is maintained so that it can promote
productivity. Therefore, in order to understand in a better manner Tuckman model of
development is applicable as he has explained about the group dynamics through which an
effective team can be formulated.
Stages of the Tuckman are explained below:
Forming: It is considered as the first step in which the organisation focuses on
developing a strong team and for this, they bring all the members together so that they can give
their best efforts for performing their task for a common goal. Under this, leader plays a vital
role and
Storming: In process of group development, it is at second stage. This kind of condition
undertakes dispute situation with team members. It is most complex as well as critical stage
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(Teh and Sun, 2012). Under this, team performance reduce at this stage due to energy put in an
unproductive activities. In a team, each team member use its own working style.
Norming: At this stage, team members are start thinking positively. The morale of group
members is high and work with the each other. The consensus creates around who are leaders
and roles of an individual. All the interpersonal differences are resolves among all team
members.
Performing: In this, employees are very families with the roles and responsibilities that
are assigned to them according to the capabilities they acquire. Thus, it enable every individual
in performing the task as per their abilities.
Adjourning: This is considered as the last stage and purpose of developing a team in
fulfilled under this stage. Therefore, employees work with mutual understanding as a result it
gives effective outcomes.
TASK 4
P4 Application of concept and philosophies of organisational behaviour on business situation
a) Application of path-goal theory to improve team performance
It is very important for an organisation to enhance performance of entire team which help
to achieve goals and objectives in limited period of time. Through learning of organisation
behaviours, management of the company has able to know employees behaviours, motivational
factors, learning style, perception development and many more. These all help manager to take
right decision related to workers performance as well as productivity in long period of time.
Through this they are able to achieve goals in specific period of time effectively. Path goal
theory in more important that help to identify leadership style which are implemented at work
place thus best suitable for working conditions (Thomson and van Niekerk, 2012). Through this,
they are able to analyse present circumstances of enterprises to offer broadcasting services to
their customers. With in BBC, manager has choose best method of selecting leadership style
according to their needs and want thus help to achieve goals and objectives in given time frame.
Firm with assistance of participative approach of leadership has able to utilise their resources in
an effective manner by using diversify workforce to reach at large market in order to achieve
goals and objectives in an effective ways.
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b) Barriers to team performance
Current business environment has dynamic in nature so that organisation has face several
kind of issues which create negative effective on their performance. It is a management
responsibility to develop strategies that help to achieve goals and objectives in limited period of
time. Some major barriers rise in team development of BBC has explain as follows:
Centralised control: BBC has centralised control in their work place it reduce self
confidence as well as moral with in group. It reduce quality of performance as well as their
productivity in long period of time. Centralised power of decision making dose not has provide
liberty to completing their task in an effective ways.
Lack of direction: When leaders has their decision with take opinion of others then it
create issues related to lack of direction of members that negatively effective their performance
at work place. So it very important for leaders to provide direction to their employees to achieve
common goals effectively (Walsham, 2012).
Poor communication: It is a most important factor which affect company performance
negatively. Poor or lack of communication has increase conflicts among employees as well as
between management and workers. So that, when organisation make team, connectivity are
effected entire process of work. Management of the company has implementing strong
communication network at work place to gain profitability and reduce conflicts.
Culture: Organisation culture has effected employees performance negatively as well as
positively so that it create negative impact of team development process. It can be define as
working environment where employees has work to draw valid outcomes. With in BBC diversify
employees has work together and make dynamic organisation culture, so that management
manage that in order to achieve target effectively.
Communication and feedback: Management of BBC has communicate with their
employees and receive feedback in order to manage all employees behaviours in an effective
ways (Yaniv, Lavi and Siti, 2010).
CONCLUSION
From the above report it has been concluded that, organisational behaviour is considered
as an important component for establishing a healthy environment and managing the entire task.
Therefore, managers must ensure that the skills and knowledge of employees are optimised in a
better manner in order to achieve their set targets and objectives as well. For this, organisation
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