Organisational Behaviour and Motivational Theories at the BBC

This report provides an in-depth analysis of organizational behavior within the BBC, examining its historical and current cultural landscape. It identifies key aspects of organizational culture, power dynamics, and political influences, as well as their impact on employee behavior and overall performa...Read More

ORGANISATIONAL BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK-1............................................................................................................................................1
a) Identify the organisational culture within the BBC ...............................................................1
b) Impact of culture, power and politics on organisational behaviour in past and present of
BBC.............................................................................................................................................2
TASK-2............................................................................................................................................3
a) Content and process theories of motivation............................................................................3
b) Motivational theories and other techniques ...........................................................................4
c) Motivation in achieving organisational goals.........................................................................4
REFERENCES ...............................................................................................................................6

INTRODUCTION
Organisational behaviour is essential plays down a vital role in aspect of BBC. In earlier times it
is identifies that how the culture, power and politics will affect the cited organisation. There are
certain motivational theories regarding to such context that been discussed and it also defined
that how the motivational concept and theories help down the BBC so that objective can be
raised out and that also improved its efficiency. There is a great importance of the different team
under the organisation because all are working under different area and having different qualities
in them and all such qualities help them in making them effective. It also described about the
performances of the team and how that teams working in an efficient manner in support to
achieve down the growth and productivity ad also improving their functioning. Furthermore, it
also described that what are the barriers and hurdles involving in the organisation which affect
the organisational performance.
TASK-1
a) Identify the organisational culture within the BBC
BBC is considered to be one of the oldest broadcasting company in the world. But in earlier
situation it was reported that the employees and staff were not satisfied with the organisational
management of the cited organisation. Employees are also complained that the organisational
management does not involve them in decision making process. According to the Handy's
cultural typology the cited firm decision making ability remains in the hand of some people only.
The organisational management made down various mistakes and there is no action were taken
against them. The team and group were not able to performed in productive manner due to
ineffective leaders and their decision making ability. It describes about the different culture that
involved under the organisations and they are as follows:
 Personal culture:In this culture the individual and employees think for their own benefit
not for organisation and they do whatever they want to do and considered themselves as
superiors and also not followed down the instructions that assigned by the superiors to
them.
 Role culture:In regard to cited organisation, the Handy's describe that employees gave the
task to perform but never gave the authority to them to take the responsibility related to
such tasks. It always possesses in the hands of ineffective members only.
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 Power culture:The power remains in the hands of higher authority and they are only
person who having ability to take down the decisions under BBC.
 Task culture:This is a positive aspect under BBC because the different tasks are assigned
to different employees according to their ability and skills and by using that skills they
performed it under BBC.
In cited business there are so many new employees got employed and such employees directly
reduced down the promotional rate of existing employees. Moreover, Smith's study concluded
that during working under the premises there were so many employees who were abused with
each other under the cited organisation and management did not do anything to stopped and to
controlled down such practices. The employees complaints and issue was not solved because the
management and authorities was never heard and did not do anything to resolved down such
allegations and issues that made arise.(Alavosius and et. al., 2016)
b) Impact of culture, power and politics on organisational behaviour in past and present of BBC
The BBC organisational behaviour ad reputation was negatively impacted by its culture, power
and politics. In regard to organisational culture aspect, employees were treated very badly by the
management and authorities and in premises they are abused and organisation did not got any
chance to prove themselves as an asset of the organisation. During performing their work the
organisation never provide a secure and friendly environment to them and it made them highly
dissatisfied. The employees of the cited organisation never got any motivating by their managers
and their leaders. Whatever they performed that was sidelined. It is because the decision making
ability remain possessed in the hands of ineffective person and they had no art to make down the
decision and also not been capable d to managed their employees. The employees of the cited
organisation never involved by their management in decision making process. The management
assigned the tasks to their employees but they never got any power to take the responsibility
related to such tasks. The BBC was politically threatened by their competitors. The organisation
never implemented any rules and regulations which framed by government.(Barrick, Mount and
Li, 2013)
But today the situation is completely different the behaviour of the organisation has completely
changed. Now, the BBC culture has changed a lot and the organisation develop their culture and
also provide secure and friendly environment to its employees. It also conducts down different
training and program to their employees so tat helps them in developing their skills and also
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learning their work. The organisation assign tasks to their employees along with proper authority
and responsibility so they can complete their task and take down decisions. BBC implementing
down all the rules and regulation related to the government in their working and also updating
changes time to time so that effective functioning can be done at each course. It also tries to
maintain down relationship with their competitors.
Handy theory used by the BBC and that theory helps them in improving their functioning. It tells
about different tasks that made involve under the organisation in form of personal, power, role
and culture. The role culture will be the best for the cited organisation because by way of that
they assigning task to their employees and also delegating balance authorities and responsibilities
to them to perform the task and to take decisions.(Tavri Sayce. and Hands, 2015)
TASK-2
a) Content and process theories of motivation
Motivation is a process through which the management motivating their employees and also
inspiring them to make them work more hard. It can be described along with different theories
and they are as follows:
 Content theory-This theory helps down the cited organisation in order to understand
down the attitude and behaviour of employees because every employees wants and needs
is different and their satisfaction level is also different and that are the things that
motivating employees to work more hard.
 Maslow's need theory-
a)Basic needs:These needs are considered to be very vital for the employees because it helps
them in providing food, clothing and shelter and also motivating them to work more effective
manner in order to meet there requirements.
b)Security needs:The safe and secure environment provide by the organisation to their
employees for performing their work so they will motivate and will work harder.
c)Belonging needs:There are some friends and colleague to be their at workplace so with them
the employees can communicate and share their feelings and fulfil their belonging needs.
d)Esteem needs:These needs are something that helps down an employees in providing
identification and recognition in the organisation.
e)Self actualisation needs:This needs helps down the employees to work or to perform activities
at higher level.
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 Herzberg's two factor theory-
a)Hygiene:The environment of the cited organisation will be healthy and hygienic so that the
work can be performed by the employees in better and effective manner.
b)Motivators:These are something that gives motivation to employees so they can perform in
that manner to earn down the incentives, bonus and other monetary benefits.(Braun and. et. al.,
2013)
b) Motivational theories and other techniques
Motivation provide to the employees and it helped down the business in improving the
performance and efficiency of teams. The theory of motivation helped down BBC a lot because
it improves its efficiency.
The content theory in motivation helps down an employees in identifying there needs and
motivates them to work in that manner so they can satisfy their needs. The Maslow's need theory
helps down cited organisation in fulfils down the needs of the employees at all the levels and
also increases the capability of teams and group which are working under the organisation. The
two factor theory of motivation helps down the employees in providing safe and secure
environment at their work place so they can motivate and work harder. The content theory of
motivation helps down the BBC because by way of that they give maximum satisfaction to their
employees and helps them in fulfil their requirements and by that way BBC is working and
taking perception towards it.
c) Motivation in achieving organisational goals
 Increasing performance level:In cited organisation the motivation process helps down
employees and teams in increasing their performance level and it also helps down an
enterprise in raising its goals and objectives.
 Employees satisfaction:The motivation which provide by BBC to their employees will
help them in providing satisfaction and also motivating them to work harder so that it
helps them in achieving organisational goals.
 Decrease in turnover:The motivation which provide by BBC to their employees helps
them in fulfilling there wants and it also makes the employees happy and will not let
them to leave the job.
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 Suggestions:The motivation process helps down employees in such a manner that the
effective suggestions can be made by them and it also increasing the efficiency of team
and raising its goals and objectives.
 Working properly:The motivation which the employees get from the organisation, helps
them to work in more productive manner and also helps in achieving organisational goals
and objectives.
 Acceptance to chance:The motivation which provide to the employees helps them in
working according to the situation which arise under organisation and also guides them to
adopt down the changes according to the situational demand so it helps them in achieving
organisational goals.(Braun and. et. al., 2013)
TASK 3
A) Identify and explain the different types of teams within BBC
The BBC company have lots of units which have their own specific objectives which
they intend to achieve within particular time span. There are various teams in BBC such as
problem solving, functional, virtual and project teams.(DiPaola and Tschannen-Moran, 2014)
Problem Solving team-This type of group emphasizes on solving various specific problems in
organisation. For instance, in BBC at the time of financial instability was being faced by the
organisation, it was being supported by various effective team and other organisational
committees. Due to the support of various group the firm was able to improve its financial
performance. Problems solving team
Functional team- These team include all member in enterprise from different vertical levels of
management in organisation those whose responsibility is to perform specific functions. A
typical functional team comprises various subordinates and manager who has responsibility to
organise and manage internal as well as external operational activity. There role is to maintain
effective coordination between various functional unit and to ensure effective communication
between them. Some example of functional division are human resource management, operation
department, Accounting, marketing, finance teams. All these functional division have same
objective to achieve. The number as well as size of functional team depends on the size and
nature of business.
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Cross functional teams-These groups are generally formed by combining various multiple
functional units into single division. These form of functional unit consists of team of expert
those who belongs to various functional field. These experts work together in order to assist
organisation in achieving their goals and objectives.
Project team- This team consists of organised group of people those who are involved in
performing specific work or project and they have individual/ shared objectives as well as
objectives to achieve. These teams are appointed for particular period and for completing
particular project. These type of team get dissolved after completion of project.
Virtual team- This types of group is also known as distributed or remote team. Virtual team
consists of group of individuals those who work together and belongs to different locations.
These type of group generally rely on communication technology such as fax, Video, in order to
coordinate with each other.(Effelsberg, Solga and Gurt, 2014. )
B) The factors that makes team effective in BBC
The factors that can be identified by using various models such as Tuck man and Jensens
and Belbin model.(Motivational theories. 2015. )
Tuck man and Jehsen's model- This theory is formulated by Bruce Tuck man. These model states
that the process of group development includes various stages such as forming, storming,
norming and performing. All these stages allow group to foster their growth process, assist them
in gaining competencies in order to face challenge, enable them to deal with various problems
and analyse appropriate solution and producing effective outcomes.
Forming- The group members in this phase gain knowledge in order to solve various challenges
and problems that may be faced by individual while working in team. Every member in group
have understanding about their task and they are aware about the objectives to be achieved.
Storming- In this phase people are interested in sharing their opinion, knowledge and skills.
Individual form their opinion about other people in team and such members raise their if they
feel other member is dominated by outsiders. Members in groups believe in unity and integrity.
Norming- These phase of group development assist team in developing and promoting team
spirit.
Performing- Effective team all the members in group are well cleared with their roles and
responsibilities.
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Belbins team role- This model have focus on defining the role and liabilities of people that bare
working in team. The various role that are required by individual to be performed while working
in team. These are:
Implementer is those who are practical, discipled and task oriented.
Researcher- These are the person who has the responsibility to arrange and allocate resources
that may be required by team for completing task.
Planter- these are those members who posses creative thinking. These individuals are detailed
thinker.
Monitor – These type of people are accountable for monitoring team performance, identifying
various problems and managing group activities. (Guastello, 2013.)
TASK 4
A) The ways team performance and productivity can be improved within BBC
The path goal theory is formulated by Robert house. This theory have focus on defining
various functions of leader that is required by manger to adopt as per the requirement of
workforce. This model assist leader in improving their performance and increasing productivity
of its group members by allocating responsibility on the basis of skills. Effective leader takes the
liabilities of the performance of those workers who support and other people in group to improve
their performance. This model provide leader in BBC to develop various types of skills and
enhance knowledge that will assist them in becoming effective leader.(Patty Mulder 2014)
This model theory assist BBC companies in encouraging their workers to become more
participative. Path goal theory allow people those who are working in group to establish goals
and motivate them to find various techniques or ways to achieve those goals and objectives.
Implication of this path goal theory in BBC allows firm to encourage its workers by offering
them high incentives, delivering them rewards for active participation in various activities
conducted by firm. This model has provided firm an opportunity to increase their profitability
and production deficiency. This model enables manager to motivate provide effective working
environment to their workers. Path goal theory allows leader to identify various problems in
groups and analyse appropriate suitable solutions to various business problems.(Hashim and
Wok, 2014.)
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B) Barriers to effective performance
Effective performance provide workers a chance to get reward, their performance
recognised, appreciation from their superiors. This helps them to gain self motivation and
increase self confidence in them. Effective performance provide workers an opportunity to foster
their career growth and enable them to increase their productivity as well as participation at
workplace. But there may be some factors that can create hindrance in effective performance by
employees. Such variables have potential to convert effective performance into poor (Moreland,
Levine and Wingert, 2013) This barriers may have great effect on the overall career growth of
group members. Ineffective communication is the significant elements that have great effect on
individuals' performance. Poor communication or flow of incomplete information can have great
impact on the results. This situation may further lead to demotivation in employees. Overload of
information may lead to confusion or misunderstanding among team members. Overburden of
work or task pressure may have great impact on individual performance. The main weakness of
the BBC company is that they do not measure the performance of their employees timely. As
workers face various problems in identifying the gap in their performance and analysing their
performance level. Due to this factor workforce does not get chance to improve their
performance. Lack of confidence may be the other reason for ineffective performance. Too much
focus on present circumstances can be rendered ineffective if leader or manger does not
emphasize on behaviour of other members but have focal point on present event. Biased
supervisor and manager may have great impact on the effectiveness of performance. Leader
behaviour have great impact on team members. It is required by manager to avoid biasses during
measurement of employees. (Piaget, 2013)
CONCLUSION
It has been concluded by report that behaviour of individual or group have great effect on
organisational performance. Power as well as politics have great impact on the culture and
working environment of firm. These factors have great influence on the workforce behaviour and
performance. Power. Cultural and politics variable have great effect on the growth and success of
BBC. It has been analysed that Due to political factors there was demotivation in employees.
It has been suggested to BBC company that they are required to evaluate their workers
performance in order to support them in improving their overall performance and producing
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desired results. There has been various motivational technique has been recommended by study
that can be used by leader for motivating team member.
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REFERENCES
Books and journals
Tavri, P., Sayce, S. and Hands, V., 2015. Organisational behaviour change towards waste reuse
in the UK third sector. International Journal of Computational Methods and Experimental
Measurements. 3(4). pp.291-304.
Alavosius, M., and et. al., 2016. A functional contextualist analysis of the behavior and
organizational practices relevant to climate change. The Wiley Handbook of Contextual
Behavioral Science. pp.513-530.
Barrick, M. R., Mount, M. K. and Li, N., 2013. The theory of purposeful work behavior: The
role of personality, higher-order goals, and job characteristics. Academy of Management
Review. 38(1). pp.132-153.
Braun, S. and. et. al., 2013. Transformational leadership, job satisfaction, and team performance:
A multilevel mediation model of trust. The Leadership Quarterly. 24(1). pp.270-283.
DiPaola, M. and Tschannen-Moran, M., 2014. Organizational citizenship behavior in schools
and its relationship to school climate. Journal of School Leadership. 11(5). pp.424.
Effelsberg, D., Solga, M. and Gurt, J., 2014. Getting followers to transcend their self-interest for
the benefit of their company: Testing a core assumption of transformational leadership
theory. Journal of Business and Psychology. 29(1). pp.131-143.
Guastello, S. J., 2013. Chaos, catastrophe, and human affairs: Applications of nonlinear
dynamics to work, organizations, and social evolution. Psychology Press.
Hashim, J. and Wok, S., 2014. Predictors to employees with disabilities’ organisational
behaviour and involvement in employment. Equality, Diversity and Inclusion: An
International Journal. 33(2). pp.193 – 209.
Moreland, R. L., Levine, J. M. and Wingert, M. L., 2013. Creating the ideal group: Composition
effects at work. Understanding group behavior. 2. pp.11-35.
Pan , F. X., Qin , Q. and Gao , F., 2014. Psychological ownership, organization-based
self-esteem and positive organizational behaviors. Chinese Management Studies. 8(1).
pp.127 – 14.
Piaget, J., 2013. Behaviour and evolution. Routledge.
Online
Patty Mulder 2014. Tuckman stages of group development. [online] Available at:
<https://www.toolshero.com/management/tuckman-stages-of-group-development/>.
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Motivational theories. 2015. [online] Available at:
<http://www.tankonyvtar.hu/hu/tartalom/tamop412A/2011-0023_Psychology/
030300.scorml>.
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