Organisational Behaviour: A Case Study of Effective Teamwork

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Organizational Behaviour Assignment 2
Unit name: Organisational Behaviour
Unit code: MNG82001
Assignment Title: Case Study
Student name
Student ID:
Case study
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“The key Components of my effective team”
Background
This reflective case study is based upon the famous and leading Retail Company dealing in
beauty products in Australia and the main focus of this case study is to notice the respond of the
team or an individual of an organization in the changing business environment. This case study
depicts the experience of Chief Executive officer (CEO) named Richard Fuld of the retail
company who was accountable for assigning the relevant duties and responsibilities to all the
workforce of different departments. It is the responsibility of the business executive to regulate
the business function in such a way that supports in achieving the goals of the organisation. As
an in charge of the company, the executive officer is responsible for creating and achieving the
goals of the company and also accountable to work closely with the upper-level staff as well as
assistants. Team of the Chief Executive officer (CEO) is work for the achievement of both the
long term and short-term goals and plans of the business. Business executive supports in to
oversee the different areas of the company such as finance, legal services, and marketing. It is
the primary responsibility of the executive officer to manage and control their respective actions.
The executive officer is also responsible to plan and organise several business functions that help
in the achievement of the goals. To accomplish all the above role and duties, the Chief Executive
officer (CEO) works with his team of five members. The main members of this team include
Staff chief (Tom Anselmi), Chief operational officer (Danial Smith), Manager of the production
department (Donald Guloien), Manager of sales department (Robert Stampel), Manager of
finance department (Michael clerk).
Duties and responsibilities of all the members of the team
The above members of the team are accountable to regulate all the assigned duties and
responsibilities that are assigned by the Chief executive officer and reporting about their progress
of working on a daily basis. All the team members are responsible to serve relevant and
important information to the CEO by building the relationship of trust. It is significant that all the
team members will perform their duties in a fair and transparent manner for the achievement of
the goals of the business. The subordinates of the CEO are accountable for performing assigned
duties. Duties and responsibilities of all the members of the team are mentioned below:
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Name Duties
Staff chief (Tom Anselmi) He is accountable to assign the daily work to
all the staff of the company. Along with this,
the staff of the lower department has to report
all their daily progress to their Chief. Further,
he also has the duty to resolve all the
grievances in relation to its staff and give their
effective solutions. Further, it is his
responsibility to communicate the staff
problems to the CEO so that effective steps
can be taken out to resolve such issues.
Under his supervision and leadership, the staff
performs their duties fairly.
Chief operational officer (Danial Smith) COO is responsible to oversee the different
business lines in relation to the designing of
the product, development, and improvement
in the stages while delivering the end and
finished product to the consumers. He is
responsible to handle the internal as well as
external affairs of the business by facing out
communication. He helps in communicating
the policies top the employees as well as also
helps out the team, of HR to build an effective
and efficient team. Under his supervision, the
operation of the business runs successfully.
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Manager of the production department
(Donald Guloien)
His role is to ensure that the members of the
staff meet all the needs in relation to the
production directed by the management for
producing high-quality goods or products for
the customers in accordance to their changing
demands. He pursues his duties that help in
the growth of the organization.
Manager of sales department (Robert
Stampel)
As a sales manager, he is responsible for
accomplishing the sales targets by managing
the whole team of sales. His team is
accountable for managing sales and enhances
the base of the customers by ensuring the
strong presence of it. He assists in generating
revenue for the company.
Manager of finance department (Michael
clerk)
As a finance manager, he is accountable to
regulate the finance-related function of the
business. He makes sure that appropriate and
enough finance is available with the company
to regulate the operations of the business. He
is also accountable to make the balance
between the debt and equity ratio of the
capital structure of the company. Under his
guidance, it remains a balance between the
assets and liabilities of the company.
Issues in relation to Management/Leadership and communication problems
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Leaders in the retail industries need to typically maintain the balance between the two key
factors of the management includes people management and task direction. To motivate the
employees to complete their task effectively and efficiently it is important that the task leaders
succeed in performing their duties and responsibilities. Danial Smith must possess the ability to
take quick decision in resolving the problems of the customers. In last month, it is noticed that
Donald Guloien failed in performing its duties due to which the employees find difficulty in
serving the customers and completing their other task effectively which includes checking
inventory and cleaning. Further, Tom Anselmi failed to delegate the merchandising task to the
subordinates. The above failure hampers over business productivity and profitability. Last
month, production manager in leading the employees effectively for checking of inventory and
its availability and it was communicated that there is enough stock was present to satisfy the
needs of the customers (Saunderson, 2017, pp.62). Due to this, it directly impacts over the sales
department, it was found that due to such wrong assumption under the leadership and
management of production manager there is a shortage of the products which directly hamper
over the revenue of the company. Due to this, the financial budget and calculation are also
disturbed due to wrong entries in the accounts which results in the preparation of the wrong
financial statements. This impacts on overall the functions of the employees to serve the
customers as per their needs in an effective and efficient manner. Further, it is noticed that the
relationship between the COO and CEO is not on good terms and if it is than the CEO provide
additional opinion and advice for the healthy operations in the company. If such an issue is
timely communicated to the CEO, then timely effective and efficient steps should be taken by the
CEO to resolve such issues. Further, it is important that managers should communicate with
each other to bring transparency and supervise and advice each other if something wrong is
happening (Johnson, 2015, pp 18).
Questions related to the case study
With the above-mentioned discussions, two questions are prepared:
1. What happens when both Richard and Daniel shared a good relationship?
2. What could the CEO have done to enhance the leadership and communication practices in
the organization?
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Example Answers
1. What happens when both Richard and Daniel shared a good relationship?
If both Richard and Danial shared a good relationship then there will be timely communication
of this issue. Due to less cooperation and coordination between managers and further failure in
leading the team, hamper the delegation of the relevant task to the subordinates. It is important
that Danial monitoring and maintaining the system of the production department and cooperate
with all the team members so that no such issues arose. Although he is an operational officer, it
is the duty to monitor and control the production activities so as to prevent such an issue.
Further, if they possess relevant skills for maintaining cooperation and coordination it supports
their team members to have property guidance. It also assists that if they both maintaining a good
relationship, it helps in find out the issue of wrong entry and assumption of availability of stock
in excess. If both of them timely communicate about this issue by whatever means, it helps in
resolving in to get some productive solution so that the miscommunication in relation to
excessive stock never happened (Boyle, et. al., 2014, pp. 42).
2. What could the CEO have done to enhance the leadership and communication practices
in the organization?
It is important that the leadership involve all the employees in the process of decision making for
increasing the engagement of the employees in the business operations. In this case, the CEO
should organise an effective training session so as to develop the leadership skills among the
managers. By connecting with the employees and manager it helps not to know the internal
practices in the department so that if any issue was there, it can timely be communicated and
resolved. For this purpose, it is important he should be connected with the staff for eliminating
any obstacles at the place of occupation. Further, there should be an open-door policy that
supports increasing the employees’ morale and to make them feel that they are the part of the
team.
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References
 Boyle, Douglas, Mahoney, Daniel, Carpenter, Brian & Grambo, Ronald 2014, ‘The
Importance of Communication Skills at Different Career Levels’, The CPA Journal, vol.
84, no. 8, pp. 40–45, accessed from.
https://search-proquest-com.ezproxy.scu.edu.au/docview/1625569510?
accountid=16926&rfr_id=info%3Axri%2Fsid%3Aprimo
 Johnson, Marcine 2015, ‘Sharpening Your Soft Skills’, Strategic Finance, vol. 96, no. 7,
pp. 17–18, accessed from:
https://search-proquest-com.ezproxy.scu.edu.au/docview/1645025924?
accountid=16926&rfr_id=info%3Axri%2Fsid%3Aprimo
 Neves, Pedro & Story, Joana 2015, ‘Ethical Leadership and Reputation: Combined
Indirect Effects on Organizational Deviance’, Journal of Business Ethics, vol. 127, no. 1,
pp. 165–176. https://link-springer-com.ezproxy.scu.edu.au/article/10.1007/s10551-013-
1997-3
 Saunderson, Roy 2017, ‘Sharpening Soft Skills with Situational Learning’, Training, vol.
54, no. 5, pp. 62–63, accessed from:
https://search-proquest-com.ezproxy.scu.edu.au/docview/1940841467?
accountid=16926&rfr_id=info%3Axri%2Fsid%3Aprimo
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