People Management in Organisations: A Case Study of Google UK Ltd

This presentation delves into the complexities of understanding and managing people within organisations, using Google UK Ltd as a case study. It examines the influence of organisational culture, power, and politics on individual and team behaviour, highlighting Handy's cultural model and various power dynamics. Motivation theories, including Maslow's hierarchy of needs and Vroom's expectancy theory, are discussed, alongside techniques for fostering both intrinsic and extrinsic motivation. The presentation further explores the characteristics of effective teams, referencing Tuckman's development theory and Belbin's team roles. Finally, it addresses key concepts and philosophies of organisational behaviour, such as contingency theory, path-goal theory, and social capital theory, emphasizing their importance in navigating today's dynamic business environment. This resource is valuable for students; Desklib offers similar solved assignments and study tools.

Understanding and Managing People
in Organisations

TABLE OF CONTENT
Introduction
Organisational culture, power and politics influences on team and
individual behaviour
Motivation theories and techniques
Explain what makes an effective team as opposed to an effective team
Concepts and philosophies of organisational behaviour
Conclusion
References

Introduction- Person 1
 In today's dynamic world, it is identified that business environment is getting
more and more dynamic everyday which creates a problem for organisation.
 Every day organisations are facing a problem in order to understand the
behaviour of an individual and team. This is the reason that they need to study
organisational behaviour which helps in understanding the human mind.
 In this context, Google UK Ltd is undertaking which is founded in 2000 in UK.
It provides many web based services and also offering advertising programs and
web based search engine. It offers service in global market.

Organisational culture, power and politics
influences individual and team behaviour
 It is identified that organisational culture, power and politics are playing a crucial
role in the behaviour of team and individual as it influences them.
 Google UK Ltd needs to understand that have politics, culture and power of an
organisation influences individual and team behaviour and performance.
 Culture: Culture of organisation is made up of values, beliefs and customs of
people as it run by human resource. The culture of Google Ltd. It is found to be
diversified as they have many employees who are belongs to different nations. It is
found that culture influenced behaviour of team and individual as culture is made up
of employees’ beliefs, customers, values, etc. that’s why it influenced on their
behaviour and performances.

Continue…-Person 2
Handy’s cultural model
Role culture
Power culture
Person culture
Task culture

Continue…
Power: Some types of power are mentioned below:
Legitimate power
Reward power
Coercive power
Politics: Types of politics are mentioned below:
The rocks
The weed
The high ground
The wood

Motivation theories and
techniques- Person 3
 Motivation is refers to ability which uses for the purpose of motivating and encouraging
employees towards accomplishment of task and objective.
 Intrinsic motivation is refers to a motivation which gets from within and that's why
organisation always try to provide a reason to get self motivated by employees in order to
achieve goals and objective of organisation.
 Extrinsic motivation is concerned with the external factors which help to motivate
employees such as bonus, salary, extra perks, etc.
In the case of Google Ltd, it is found that they are using both methods in order to motivate
their employees. They understand the needs and wants of employees and then decide that
which employees needs which type of motivation.

Content Theory
 Maslow’s hierarchy need: It is the theory which
helps in organisation to understand the needs and
wants of employees so that they are able to meet
their needs which results in motivating employees
towards organisational goals and objectives.
 Physiological needs
 Safety needs
 Love and belonging needs
 Esteem needs
 Self actualization needs

Process theory
 Vroom expectancy theory
 This theory is concerned with that an individual get motivated when they get
rewards with their actions.
 In this theory there are two important terms are found that are valence and
expectancy. Those persons who get motivated with rewards which are associated
with action are considered as valence.

Explain what makes an effective team as
opposed to an effective team
 Team is a group of people in which every person has a common goal to work
together and achieve the set objectives and goals.
 It is identified that effective team is considered as the best team which improve the
quality of goods and services and also able to achieve goals and objectives of a
company.
 It is necessary for Google UK Ltd to make an effective team so that they can reduce
the negative impact of upcoming uncertainties.

Tuckman development theory- Person 4
According to this theory, Google UK Ltd makes a team effective by following 5
important stages which are discussed below:
Forming: In this is stage team members are unknown from each other. This is the
reason that level of uncertainty is very high as no one person is knows about their
team members.
Storming: In this stage, peoples are starting get to know but because strangers they
have a possibility of conflicts and competition due to different culture, language and
customs. They are sharing their ideas and thoughts to each other which can create a
situation of disagree by any member.

Belbin theory
This theory is concerned with 9 important roles of an individual in a team which is
categorised into three people oriented roles, 3 action-oriented roles and 3 are cerebral roles.
The role of nine members are divided into their own categories such as coordinator,
investigator and teamwork; shaper, implementer and complete finisher; plant, monitor
evaluator and specialist.
These all are the categories in which peoples are divided their roles and responsibilities.
Every role is allocated to a person according to their knowledge and skills. Strongest team
should always possess diversity of personality’s characters and types so that every person
has some uniqueness that makes a task accomplished.