Organisational Behaviour Report: HSBC Holdings plc Case Study Analysis

This report, prepared for a BTEC HND in Business course, examines organisational behaviour through a case study of HSBC Holdings plc. It delves into the influence of organisational culture, motivation, power, and politics on individual and team performance. The report explores various cultural and motivational theories, assessing their impact on employee behaviour and engagement. It identifies factors that facilitate or hinder effective teamwork, evaluating concepts of organisational behaviour in the context of HSBC. Key topics include corporate culture, motivation, and teamwork, with a focus on how these elements contribute to achieving strategic organisational goals and enhancing employee commitment. The report analyzes HSBC's vision, mission, corporate governance, and employee initiatives, providing insights into their approach to organisational behaviour and leadership.

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ICON College of Technology and Management
Faculty of Business and Management Studies
BTEC HND in Business
Coursework
Organisational Behaviour
Tutor: Dr Miriam Green
Submitted by:
ID No: 15951- Desislawa Beljowa
Session: September 2019
Department of Business Organisational Behaviour

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Table of Contents
Abstract........................................................................................................................................3
LO1................................................................................................................................................4
LO2................................................................................................................................................7
LO3..............................................................................................................................................11
LO4..............................................................................................................................................13
Conclusion.................................................................................................................................17
Reference:..................................................................................................................................18

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Organizational Culture and Teamwork
Abstract
The report underneath presents the effect of authoritative inspiration, culture, force, and
governmental issues on individuals and groups work. The contextual analysis to be
introduced in this is that of HSBC Holdings plc in the United Kingdom. Different
societies and persuasive hypotheses are distinguished and talked about how they
impact worker movement and conduct. (Schein, 2010) The report likewise addresses
the aptitude and variables that encourage or thwart viable collaboration in an
association. Ideas and methods of reasoning of authoritative conduct are distinguished
and fundamentally assessed concerning the picked business association. The
contextual analysis unequivocally outlines what is required in an association to improve
representative commitment just as accomplish vital authoritative goals. Cooperation,
culture, inspiration, are the primary subjects of the report.

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LO1
The corporate culture is both discrete and standardized behavioral habits in an
organization. Both principles and convictions promote an organization's psychological
and social surroundings. Different elements describe the atmosphere of organizational
enterprise. They contain beliefs and vision, people, and the world. These resources are
essential and are the organization's backbone. The organizational culture reflects the
basic policies that offer guidance and direction to the employees. It's a dynamic
framework that incorporates universal convictions, beliefs, and assumptions that
controls employee behavior. Those assumptions, beliefs, and principles contribute to
the psychological and social environment, both unique and distinct. In this essay, HSBC
Holdings Plc's corporate structure is discussed in light of the organizational culture trend
in Hofstede. HSBC Holdings Plc's vision statement is brief and timely. In other words,
the company has not hired lengthy dialects and dialogues to advertise to the public and
the stakeholders involved. A short and detailed mission statement – it should convey
the meaning of the company and its strategic aspirations, for members to grasp the
ideology of their businesses and their corporate strategies. It would have three levels if
the corporate culture is viewed in the shape of a circle. The outermost is objects, the
middle is beliefs and creeds, and the fundamental assumptions are the innermost.
(Kotter, 2008)
HSBC like many other big corporations from diverse sectors believes in spreading its
performance by giving it back to society. For any businesses doing business, the
introduction of corporate social responsibility is mandatory. It may also give an
organization the tools to promote its brand value in societies. You know the fiscal,
society, and environment's social responsibility. HSBC has carried out initiatives such
as projects for environmental conservation, effective, honest corporate practices,
training programs, baccalaureate, and local government finance projects. They also
participate in charitable charities and serve in the community.

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HSBC has over 284,000 staff all over the country. They know how smart, committed,
and well-trained workers will benefit and benefit from the competition. To build a
network and a market community that respects differences, sensitivity, and honesty,
HSBC fosters employee diversity. They recruit the most trained staff to handle high-
level activities independent of their nationality. They nevertheless hire local workers to
handle day-to-day activities and divisions so they know the local environment and the
tactic also allows the local corporation to embrace the international company.
HSBC has high corporate governance expectations. The Consolidated Corporate
Governance Code published by the FRC and the Corporate Governance Code in
Appendix 14 to the Regulations regulating the sale of shares on the Hong Kong stock
exchange has met with HSBC Holdings in its entirety.
A code of ethics for transactions in the HSBC securities group was introduced by the
HSBC Holdings Board of Directors, which complies with the model code in the financial
services authority listing rules as well as the Hong Kong Model Code for Securities
Transactions laid down in the Hong Kong Börsens Stock Exchange Rules. Each
Director has in response to a particular request, stated that he or she has complied with
the HSBC Securities Group Code of Conduct for the entire duration. (Montgomery,
2011)
A staff channels resources to achieve targets and how plans leading to achieve goals
are successfully handled. By allowing a workforce the chance to self-develop, a
company will contribute tremendously to these goals. Employees can become more
valuable as they are given the ability to learn new talents. This increases their
competitiveness and efficiency.
The motivation and efficiency of an organization are greatly influenced by organizational
strategy. Politics is most commonly related to the leadership and administration of a
company. Business strategy is the self-interest of certain persons in a company without

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regard to the impact on staff, results, and purpose on the strategic goals of the
company. Organizational strategy hopefully informs staff how the institution works
politically and the impact of self-interest on the ethics and results of their jobs. There
can be any unjust and unfair treatment of employers and workers that has a big effect
on their behavior. The relationship between corporate strategy and success is direct
and in most situations a good one. Employees and people prefer to work with stronger
policy and leadership and gain versatility. Therefore a manager's leadership styles and
qualities influence his results. The motivation and efficiency of an organization are
greatly influenced by organizational strategy. Politics are most commonly associated
with leadership and administration in an enterprise. Business strategy is the self-interest
of certain persons in a company without regard to the impact on staff, results, and
purpose on the strategic goals of the company. (Ryan, 2012)

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LO2
There are many approaches to inspire teams and people to accomplish corporate goals.
Motivation is a strategic priority of most companies' organizational management. If
performed, output and actions are increased. The first solution is to provide staff with
sufficient payments. Payments reliably ensure the longevity of staff and substantially
decreased turnover. People earn morality for hard and productive jobs for decent
wages. The workplace atmosphere has a lot to do with organizational success. To
facilitate production processes, ingenuity and innovation are required in an enterprise.
In this growth, motivation plays a crucial role. Clear priorities are a method that routinely
decreases fatigue and improves job motivation. Strong strategies encourage the
development of goals that are critical to increasing competitiveness and efficiency.
Objectives are thereby accomplished more easily.
Employees are motivated by clean and healthy working conditions. The staff is
committed to achieving targets and managing plans that contribute to the
accomplishment of objectives successfully. A company will make an enormous
contribution to these aims by giving the workers a chance to improve themselves.
Employees can become more valuable as they are given the ability to learn new talents.
This increases their competitiveness and efficiency. (Reeves, 2003)
Encouraging managers to ensure that employers are committed to meet those targets
through non-financial benefits and promotions. It also promotes teamwork among
employees. Encouraging workers and encouraging them to take part in decision-making
means they are committed to their unique ideas. Encouraging managers to ensure that
employers are committed to meet those targets through non-financial benefits and
promotions. It also promotes teamwork among employees. Encouraging workers and
encouraging them to take part in decision-making means they are committed to their
unique ideas

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Incorporate operations motivation is key. It guarantees the routine operation of all
operations. It is an area of concern for the administration of a company. Better
inspiration means more performance. Content and process theories are linked to the
mechanisms influencing intrinsic and extrinsic motivation – content theory explores the
factors that affect motivation among people. On the other hand, mechanism theories
argue about the inspiration of multiple individuals. The material theories describe the
desires of individuals that affect their inspiration. The absence of these needs
contributes to organizational behavior deterioration. These criteria are evolving in the
environment; thus, learning requirements and designing new motivational programs are
important. Method models decide how inspiration evolves or influences work. (Johns
and Saks, 2001)
In the life skills of the business, methods of inspiration are explained. They are meant to
help workers and other people accomplish their objectives. The first is to set more
concrete targets. The higher the purpose, the more satisfying it would be.
It also proposes that individuals set smaller executable tasks alongside large targets to
accelerate their results. It guarantees success and job incentives. As a result, efficiency
is improved. The study is also supported, encouragement is received and optimism
remains. The ideas of material and methods and a methodology of inspiration are also
combined with the corporate culture of the organization. It has had a profound impact on
the organization, whereby people are committed to meeting objectives and
expectations. They are part of the enterprise. By following those ideas, the efficiency of
workers and people is greatly increased. HSBC was a significant motivator and retainer
of staff. (Allaire and Firsirotu, 1984)
The theory of motivation is linked to the theory of material that discusses the idea of
needs for motivation support. Successful application of these theories, models, and
strategies affects the actions of individuals positively and negatively. The theories and
techniques of motivation increase efficiency, competitiveness, and production. More

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sales resulting in higher profitability and quality of services are produced. When work
happiness takes place, human behavior is changed. In terms of inspiring and
strengthening jobs, inspiration is important. As a result, corporate priorities are reached.
Increased labor tensions are a drawback of behavioral motivation hypotheses of
behavior. Many that are not driven by the same type are vulnerable to a confrontation
that needs stronger rewards. It also generates a toxic culture and actions focused
purely on job rewards and organization.
In terms of structure of its business, HSBC varies entirely from BA. While like British
Airways, this financial banking community regarded the way of inspiring workers by
providing numerous organizational benefits. My option is simply a versatile and staff-
limited rewards plan "My choice" (HSBC, 2014). Employees shall have rights to
determine the form of insurance (pension plans, etc.) on the individual basis of their
wishes. Like in BA, the leaders in HSBC inspire their subordinates with these financial
incentives. This therefore tightens the bond between workers and the company and
provides a sense of ownership. This phenomena can be discussed, in the philosophy of
the Hierarchy of Needs, where the third step of human needs is affection and
association.
There's a new initiative in HSBC, called the "Banch Leadership Program," posted on the
company's website (HSBC, 2014). This is a 24-month initiative that offers strategic and
inspiring leadership skills. Anyone who sets optimistic targets and predicts big changes
from their future must be very interested in HSBC's extraordinary potential. It is better to
interpret how HSBC motivates its workers as an enterprise to achieve by way of
McClelland's requires principle. Since the meaning and attractiveness of "power" is
incomparable for a certain kind of person and seeks to gain that power and feel
dramatically important for people. It is a kind of need to acquire control to direct people
and manipulate them through enhance vision. This actually reveals, phenomenally, that
the concept of needs operates and is popular in contemporary workplaces like HSBCs.
Interestingly, this real inspiration can be used as a "motivator" for Herzberg's theory.

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The characteristics of the theory motivators are the likelihood of personal improvement,
status gain, appreciation and success. Herzberg's vision and motivational hypothesis
can also be used in the sense of HSBC to be sensible and to behave like a real-life
case. The preparation and employee seminars held in HSBC make clear that expert
workers will be a source of excitement in their sectors.

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LO3
Characteristically distinct are productive and inefficient teams. They vary in terms of
corporate priorities, dispute resolution, decision-making, leadership, separation of labor,
self-evaluation, etc. For example, successful teams are well-coordinated and
specifically express their goals to their effects. However, inefficient groups have no well-
defined priorities. Effective teams are therefore committed to dispute acceptance and
settlement. In general, bad teams don't settle conflicts easily and minority communities
have the problem. The performance, cohesion, and availability of resources in a
community are commonly defined as useful. A competent team describes helpful
interpersonal functionality.
Dynamic teamwork involves the formation of a social mechanism that promotes human
interaction — multiple team ideas, including group growth and group dynamics. The
social identity theory of Tajfel is a theory for the creation of functional communities that
concentrates on the idea of social status as the tool to describe the intergroup concept.
Social inclusiveness is important for a community to be successful. To maximize team
building, an inward force is required. The influence here is in this situation, those of
persuasive collaboration. Dynamic teamwork often allows members of the community to
form smaller groups in an organization, which negotiate challenges they face and thus
create solutions. In team growth, team analysis theory also works well. It also promotes
dynamic teamwork by allowing individuals to reassess conditions that affect their
performance. Makers further evaluate where things have gone wrong and reorganize
their acts.
Human beings are considered to be social beings and rely on co-operation to succeed
and thrive. To know what it motivates when it collapses and how it happened, it is
important to consider teamwork. Human civilization relies heavily on collaboration
between itself. For example, people participate in advantageous mutual relationships to

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accomplish each other's goals. People are still supporting one another for instance by
helping a blind person cross the road every day or by bringing a colleague with only a
few boxes. To ensure that individual partners function cooperatively and efficiently to
stabilize and sustain partnership there are a variety of control mechanisms, including
image building, incentives, and discipline. The cooperative conduct of people has
contributed to a crucial role in the emergence of unified social groups and their growth.
A man is seen as a human being, based on his logical reasoning can produce and
create new ideas and benefit from his surroundings. Collective awareness helps people
to grasp and unravel truth using inference and logic. (Huczynski and Buchanan, 1991)
Human beings are mindful of the challenges of society, familiarize themselves with the
rule of the community, and embrace society's normative culture. The code of conduct of
humans guarantees that society knows more about the social world in which it lives and
successfully addresses its difficulties and everyday challenges. Social awareness
education includes the creation of social dynamics between individuals, cultures, and
participants. Highly effective and elaborated structures demonstrate the importance of
the creation of cooperation. Evolution of the human language. Social cooperation
between related and unrelated people occurs. Even among others, human beings are
inclined to collaborate and can partner with each other and to discipline those that
contravene social norms. (Davis and Newstrom, 1981)
In order to direct and inspire staff, HSBC executives use a democratic leadership
model. The lower-level managers share their opinions and affect the top management
decisions. The supervisors often evaluate workers' personality, decision-making
capabilities and political leadership.