MG414: Organisational Behaviour - Human Behaviour Impact on Tesco

This report examines organisational behaviour, focusing on the complexities of human behaviour in the workplace and its impact on organisational success, particularly within Tesco. It covers key themes such as the influence of workplace environment and organisational culture on employee motivati...Read More

MG414 ORGANISATIONAL
BEHAVIOUR

TABLE OF CONTENT
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
LITERATURE REVIEW................................................................................................................4
Theme 1 Understanding the complexities of human behaviour at work place............................4
Theme 2 Impact of human behaviour on success of organization...............................................5
DATA ANALYSIS:.........................................................................................................................5
FINDINGS AND DISCUSSION...................................................................................................11
CONCLUSION..............................................................................................................................12
Recommendation:......................................................................................................................13
REFERENCES................................................................................................................................1
APPENDIX......................................................................................................................................1

EXECUTIVE SUMMARY
Report have discussed the description about the organisational behaviour and human resources
team to provide the better culture for employees. It discussed the LR theme as complexities of
human behaviour at work place and its impact over the success of the organisation. It also
discussed the data analyses with different questions sets for participants and lastly discussed the
recommendations and findings or discusion.

INTRODUCTION
Organisational behaviour study gives the insight as how employees are behaving and
performing. It helps in understanding the factors regarding motivation for the employees and
approaches for developing the faithful or trustable relationship between the organisation and
employees (Barbaranelli and et.al 2019). OB also recognised the impact of social and other
environmental factors which mainly affects the working way of workers or team work. Human
resource are the major ley player to drive changes in employee behaviour as they motivate the
employees towards their work and provide them job satisfaction which ensures their better
retention. Tesco a British Multinational grocery, headquarter is present in Welwyn garden city,
England, UK. Company offer diversified product at affordable range in world wide. Following
report will cover the description about the complexities of the human behaviour at the workplace
along with its impacts over the success of organisation. In report it covers the literature review,
primary data analysis and findings or discussion, it also discusses the recommendations.
MAIN BODY
LITERATURE REVIEW
Theme 1 Understanding the complexities of human behaviour at work place
According to the author Naz and et.al (2019) employees are the key role player of any
businesses they plays an significant role in successful achievement of organizational objectives
and goals. It is said that organisation having better and healthy work place environment ensures
the productivity in employees so that they will feel motivated towards their work. It is mainly
seen that the businesses having no transparency in work culture and bad attitude of employers
towards employees always cause problem in operational work or it is a problematic situation for
the firms. It badly affects the employee behaviour they feel demotivated and lack of goal
oriented in such work system. Author Attree, Kumar and Singh, (2020) said that leadership also

cause the behavioural changes in employees, as the leader is not efficient then its impact can be
seen in lack of clarity in the tasks as well as no goal oriented team which mainly gives negative
impact over the business. It is also found that in organisation if employee do not have the job
security and other monetary benefit then it impacts their behaviour and often cause conflicts at
work place. It is the responsibility of the Human resources team to analyse the behaviour of the
individual and provide the solution as to conduct training and development session, to provide
rewarding activities which boosts the morale of employee for developing positive work culture.
Theme 2 Impact of human behaviour on success of organization
As per the view of author Rawabdeh and et.al (2019) human behaviour have major impact over
the organizational success. It is all because of healthy and supportive work place environment to
view positive impact on goal achievement. If the work culture do not have strategies for
knowledge sharing and transparency, thus in such employee experience lack of motivation,
interest towards their work. Productivity of such organization suffers the most. As organizational
behaviour impacts the way person makes the decisions. Incentives and other monetary benefits
are major factor that encourages the human behaviour at work place, such organization are able
to foster innovative work place culture or also to retain their employees. As the way people
behave interact and communicate with each other is the key to organisational success. Author
Pratono and Han, (2021) stated that personal characteristics of the individual as their level of
education, cultural belief and abilities also influence the organisational behaviour. If the
employee does not feel valued by the employer then it impacts their working approach which
also causes the reason for conflicts among the team members. Thus it is all about the
organisation to provide justifiable and inclusive work place environment where every employee
values others culture and work in collaboration, it leads their organisation to move forward
towards goal achievements.
DATA ANALYSIS:
Data analysis is process of describing collected data and transforming it into useful
details and information that can be used by organization for decision-making process, this is one
of the most important thing where company try to systematically arrange data and interpret it to
get outcome that help them to make strategic decision (Heeringa, West and Berglund, 2017).
From collecting data through primary and secondary source, company try to analyse those data

and use it for the betterment of the company. Data analysis is important process that not only
allow company to get information to craft strategies but this allows them to become stable with
right strategies crafted with the analysis of the data in the process.
Theme 1: Maximum number of employee agree workplace environment impact human
behaviour in terms of motivation, team working and decision-making process:
How positive workplace environment
impacts the human behaviour?
Respondents
Motivates employees 8
Team work collaboration 5
Efficiency in decision-making 2
Total 15
Interpretation:
From the above pie-charts, 8 out of 15 employees fully agree that positivity in the
workplace impact their behaviour, they agree that workplace environment allow employee to
remain motivated and perform effectively. It is very clear that human behaviour is crafted with

the help of healthy environment created by the company and its diversity. Whereas Above data
highlight that workplace environment allow 5 out of 15 people to work in team and perform
productively, they responded team working is promoted in healthy workplace environment and
impact their behaviour. On the other hand, 2 out of 15 employees stated that decision-making is
improved with the help of workplace environment.
Theme 2: Maximum number of employee agree that organizational culture impact human
behaviour:
Does organizational culture impact human
behaviour?
Outcome
Yes 10
No 5
Total 15
Interpretation:
From the above, pie-chart it is very clear that most of the employee agree that
organizational culture impact behaviour of employee in the workplace. 10 out of 15 employees
agreed organizational culture does impact their behaviour because positive corporate culture
allow employee to explore different area of development and push them towards

professionalism. These employees believed that corporate culture of Tesco's positively impact
their behaviour and allow them to become stable and effective in the workplace. Whereas 5 out
of 15 employees disagree that organisational culture impact employee's behaviour, they believe
that every employee have their own personality which allow them to be different from each
other. Corporate culture can not impact their behaviour because it is part of professional career
not a personal area.
Theme 3: does leadership impact employee performance in terms of task clarity, goal setting and
resource:
Does leadership impact employee performance
in terms of task clarity, goal setting and
resource?
Outcome
Agree 12
Disagree 3
Total 15

Interpretation:
From the above pie-chart it is very clear that 12 out of 15 employees believe that
leadership is important in managing employee behaviour and boosting their performance.
Employee of Tesco's state that leadership allow them to get task clarity, help them to set goals
and allow them resource that might use in completion of the task. Whereas 3 out of 15
employees disagree that leadership is not that much important and does not impact their
behaviour. These employees believe that there skills are enough to manage any task provided by
the business organization, leadership does play vital role but it does not impact their
performance.
Theme 4: Respondents have shown their support to different options that has been asked
regarding question.
According to you what are the factors which
plays a role of motivation for employees?
Respondents
 Monetary benefit 7
 Reward system 4
 Timely appraisals 4
Total 15

Interpretation:
From the above chart representation it has been evaluated that for the question regarding
motivation factors for employees. Every member have shown their support no one remain
neutral, it is analysed that 7 of the members believes that monetary benefit are the main source
for the motivation as it keeps them goal oriented and focused towards work. While 4 members
stated that reward system for the employees drives positive energy towards working method with
this they feel valued and enthusiastic towards work. Whereas other 4 members stated that
appraisals from employers or seniors also motivates the employees to move forward towards
goal achievement.
Theme 5: All the respondents have shown their opinion by answering the question.
What factors drives changes in behaviour of
the individual at work place?
Respondents
 Lack of transparency 7
 Biasses 8
Total 15

Interpretation:
It has been evaluated from the above chart that all the members believes that
organisational culture is the one who shape the behaviour of employee. In response to the
question 7 of the members believes that if the work culture do not have the transparency then in
such it negatively impacts the human behaviour which causes serious problems at work place.
While 8 of the members stated that biases is other factor which changes the individual behaviour,
as they said that biases by the employers for particular employees creates conflicts at work place,
in such employee always look for other opportunity to leave the organisation.
FINDINGS AND DISCUSSION
It has been evaluated from the above discussion that complexities of human behaviour is
mainly found when the work place culture is not positive, such organisation usually suffers in
their market field (Mousa, Massoud and Ayoubi, 2020). It has been interpreted from the above
that if the work culture do not provide better opportunities to employee to sharp their skills and
to enhance their knowledge, then it impacts the individual behaviour and they more likely to feel

move out from the organisation. It is found that if the leadership at the place is not efficient then
it impact the level of motivation for employees. Most of the employees do believe that the
behaviour of their leaders plays an important role, as if the leaders are not knowledgeable and
skill full then they are not able to lead the team in a forward direction. Thus it is found that
having a good leadership at work place ensures that the goals are clear and efficiently assigned
the job task to the employees. It is found that members of the Tesco have response to various
question, as they believe that work place culture is the major factor in impacting their behaviour.
It is found that if the biases and unfair treatment at the work place are found it cause the
obstacles for the organisation to move forward. It is seen that at work place the main source of
motivation is organisational recognition along with the monetary benefit (Batilmurik and et.al
2020). As if the employer at the work place gives benefit to their favourite candidate then it
impacts the other employees behaviour, it often develops the reasons for the conflicts. Thus it
impact the team work collaboration, in such organisational productivity suffers and they are not
able to achieve their desired goals. As the Tesco company is the largest super market chain in the
United kingdom market, all because of the great work of their employees. Thus company
provides the benefit to the employees as appraisals for the employees based on their better
performance which often reflects as a positive work place environment. Such environment is
goal oriented and innovative in every aspects. It is also interpreted from the above data that for
the employee motivation other benefit such as reward system also gives positive impact, in such
employees feels valued and it changes their behaviour towards the company, they always thinks
regarding company';s goals and shows their extra efforts in their potential work.
Above data also shown that organisational behaviour is the behavioural study of the
human behaviour which studies the human interaction and their behaviour towards the others. As
for the organisation if the work place do not have inclusive policies where the conflicts among
the employees from different cultural background are common. Thus it creates the negative at
employee as well as on work system, such firm lack in productivity and their decision making
process also badly affects and they are not able to stand in market. Thus it is the responsibility of
the human resources team to ensure that every employee is feeling well at work place and does
not feel any kind of threat, as for the inclusive practices management team can begin to conduct
several meetings and activities which promotes the healthy communication among the

employees. Also it is important to analyse the employee behaviour to provide them training and
development activities which promotes their skills and knowledge.
CONCLUSION
From the above report it is concluded that organisational behaviour benefits the
organisation to accomplish their goals and objectives by streamlining their services and
products. Above report illustrated that it is up to the businesses to provide the work place culture
which ensures their productivity, it is seen that if the employee are not satisfied the reason for
this is unfair work place system. It is also discussed the different factors that drives the
motivation in person in order to enhance productivity in their work. Following report have
illustrated the literature review theme which describe as the complexities of human behaviour at
work place which discuss the major factor that changes the human behaviour. In such it describe
that the monetary and other reward benefits helps the workers to keep connected with their work
and it plays an great role in implementing positive work culture. Moving on further it also
discuss the data analysis where the questionnaire is made to ask the response of the participants
about various questions regarding the topic. Report finally concluded with the illustration of
primary findings and discussion and lastly describes the recommendations for organisation.
Recommendation:
Financial benefit: every business organization should provide financial benefit to their
employee, this allows them to become more stable and build trust between company and
employee (Cao and Chen, 2016). It is recommended for Tesco's to provide financial benefit to
employee that will increase their retention and allow them to become more productive. However,
Tesco's provide benefit to their employee according to their performance.
Feedback: feedback is one of the most beneficial thing for employee that allow them to mark
those weak area and become effective, every business organization provide both, positive and
negative feedback to their employee allow them to boost their confident. Tesco is one of those
companies who focus on feedback process that help them to improve performance of their
employee.

Incentives: incentives allow employee to stay motivated, every business organisation should
focus on incentive process in which they need to provide benefit to those employee who have
higher performance as compared to other (Ponta, Delfino and Cainarca, 2020). Tesco provides
both monetary and non monetary incentives to their employee allow them to become more stable
in the workplace and effective to the business organisation.
Training and development: It often plays an significant role to drive changes at work system, it
is the major demand of the work place to provide such activities to enhance employee
productivity. Thus Tesco company can also begin to conduct such trainings for their employees
by analysing their needs. It will help them in increasing their market share.

REFERENCES
Books and journals
Attree, A.K., Kumar, V. and Singh, A.K., 2020. Developing and validating the individual and
organisational consciousness scale. International Journal of Work Organisation and
Emotion. 11(2). pp.154-177.
Barbaranelli, C. and et.al 2019. Positivity and behaviour: the mediating role of self-efficacy in
organisational and educational settings. Journal of Happiness Studies. 20(3). pp.707-727.
Batilmurik, R. and et.al 2020. Individual citizenship pride: Is it the consequences of
organisational citizenship behaviour-individual (OCB-I). International Journal of Scientific
and Technology Research. 9(3). pp.3429-3434.
Cao, C.X. and Chen, C., 2016. Value of employee satisfaction during the financial
crisis. Managerial finance.
Heeringa, S.G., West, B.T. and Berglund, P.A., 2017. Applied survey data analysis. chapman
and hall/CRC.
Mousa, M., Massoud, H.K. and Ayoubi, R.M., 2020. Gender, diversity management perceptions,
workplace happiness and organisational citizenship behaviour. Employee Relations: The
International Journal.
Naz, S. and et.al 2019. Linking emotional intelligence to knowledge sharing behaviour:
mediating role of job satisfaction and organisational commitment. Middle East Journal of
Management. 6(3). pp.318-340.
Ponta, L., Delfino, F. and Cainarca, G.C., 2020. The role of monetary incentives: bonus and/or
stimulus. Administrative sciences, 10(1), p.8.
Pratono, A.H. and Han, L., 2021. From family business orientation to organisational citizenship
behaviour: prosocial behaviour in family business performance. Journal of Family
Business Management.
Rawabdeh, M. and et.al 2019. The mediating influence of organisational citizenship behaviour
on employee job performance and staff incentive's relationship. International Journal of
Management Practice. 12(2). pp.200-227.
APPENDIX
How positive workplace environment impacts the human behaviour?
 Motivates employees
 Team work collaboration
 Efficiency in decision-making
According to you what are the factors which plays a role of motivation for employees?
 Monetary benefit
 Reward system
1

 Timely appraisals
What factors drives changes in behaviour of the individual at work place?
 Lack of transparency
 Biasses
Does organizational culture impact human behaviour?
 Yes
 No
Does leadership impact employee performance in terms of task clarity, goal setting and resource?
 Agree
 Disagree
2