Organisational Behaviour Issues and Solutions for Marrybrown

This report investigates the issue of poor employee performance within the fast-food chain Marrybrown, exploring the detrimental effects on the company's operations and expansion. It delves into the core concepts of organisational behaviour, highlighting how factors like inadequate training, lack of motivation, and poor communication contribute to decreased productivity and employee dissatisfaction. The report analyses the issues using the systems theory, discussing the interconnectedness of various organisational components. It recommends strategies such as improved training programs, performance feedback mechanisms, and enhanced communication channels to address the challenges and improve employee engagement. The report also underscores the importance of fostering a positive work environment and providing employees with the necessary resources to enhance their performance and contribute to the company's success in a competitive market.

Running head: ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
Organizational Behaviour in Marrybrown
Name of the student
Name of the University
Author note

1ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
Executive Summary
The primary purpose of this report is to elucidate on the issue of poor performance of
employees at Marrybrown. The report states that the employees of Marrybrown were not able
to work properly that was acting like a hurdle in the path of progress of Marrybrown. It
discusses about concepts of organization behaviour and the implications of the issue on
Marrybrown. The report states that lack of the element of training was acting as a deterrent
factor in the path of progress of organization. It also suggests recommendations that can help
company in improving employee performance. The report states that social networking tools
can be used by Marrybrown that can help in the aspect of communication within the
organisation.

2ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
Table of Contents
Introduction................................................................................................................................3
Issue in Marrybrown..................................................................................................................3
Analysis of Organizational Behaviour in Marrybrown..............................................................5
Implications for Organization....................................................................................................7
Recommendations......................................................................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................11

3ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
Introduction
Organizational Behaviour refers to study of the human behaviour within the setting of
an organization. It acts as interface in between an organization and human behaviour.
Organizational Behaviour refers to study regarding the manner of interaction of people within
a group. Organizational Behaviour refers to a scientific approach that deals with the
management of the workers. There are various models along with philosophies in relation to
organizational behaviour (Wilson 2018). Marrybrown is a restaurant company that franchises
the Marrybrown restaurants across Asia, Africa and the Middle East. It is a leading fast food
chain in Malaysia that has laid emphasis on the halal products. The company is expanding in
the international arena that has ensured its worldwide reputation. Marrybrown was
instrumental in pioneering many firsts within quick-service industry. It was the first
important food chain that has brought in items that have now become staples on the menu
board of the fast food restaurants. The products of Marrybrown are chicken porridge,
products of rice and sate burger. Marrybrown is instrumental in operating innovative products
which targets fast food consumer. This report discusses about the issue of poor performance
of the members of Marrybrown. It elucidates on the theories and concepts related to
organizational behaviour. It elaborates about the implication of the organisational behaviour
issue on Marrybrown. It also suggests recommendations that can help in solving the issue of
Marrybrown.
Issue in Marrybrown
The organizations have objectives that they want to achieve. A company can realize
the objectives by utilising men, materials and the money. All the resources are significant but
the most important resource can be said to be man power. Manpower plays a crucial role in
performing the tasks that can help in accomplishing goals (Barry and Wilkinson 2016). The

4ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
issue in Marrybrown arose owing to poor performance of the employees of organization that
was causing the company to incur losses. A firm can get the advantage over the other
competitors by utilizing dedicated man power that can help them in taking lead within
market. The employees of Marrybrown was performing badly that was acting as a barrier in
the path of expansion of organization. Contribution that the employees make can help a
business in excelling in the market. The employees perform various jobs within an
organisation based on nature of organization. The employees in Marrybrown perform various
tasks like storage, manufacturing, marketing, distribution, finance, accounting and the public
relations (Zayas-Ortiz et al. 2015). The performance of these activities in an efficient manner
can help Marrybrown in achieving objectives. The lack of proper performance of employees
is hindering development of the company. The employees are not functioning properly that is
having an effect on sales and profit of Marrybrown. The employees are not satisfied in
Marrybrown that is decreasing the productivity of employees. The employees in Marrybrown
are facing psychological problems that is hindering performance of employees in the fast
food chain (Gagné, Sharma and De Massis 2014).
The lack of ability of employees at Marrybrown was affecting their performance at
Marrybrown. It was diminishing the performance of the company. Poor performance of
workers at Marrybrown was leading to inappropriate behaviour in the workplace. The
employees at Marrybrown were showing depressive attitudes that was affected the overall
performance of all the employees at Marrybrown (Gagné, Sharma and De Massis 2014). The
poor performance of the employees was making them to lose motivation that was leading to
high turnover of workers at the fast food chain called Marrybrown. Poor performance of
employees was proving to be stressful for the management. The employees having poor
ability needs greater amount of supervision and this was proving to be demanding for the
managers of Marrybrown. The managers were being distracted from the everyday operation

5ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
that was causing the company to incur loss (Azeem et al. 2015). Lower motivation was
leading to mistrust in between parties that was causing the company to lose revenue. The
atmosphere at Marrybrown was causing the employees to work under a lot of pressure that
was affecting performance of employees. Poor performance was creating an aggressive
environment at Marrybrown that was increasing stress level in organisation (Kannan and
Sathiya 2018). The employees of Marrybrown were becoming disgruntled with work and this
was having an effect on the quality of work at Marrybrown. Poor performance of members
was taking a toll on health of employees and was demoralizing them. The workers of
marrybrown were not being provided with material resources that was proving to be
detrimental for success of the company. The workers were being given incompatible roles
and the lack of the factor of clarity in the workplace was having bad effect on employees.
Analysis of Organizational Behaviour in Marrybrown
High performance of employees at Marrybrown can lead to employee engagement
that can augment performance in relation to employees of company. It can create sense of
commitment among employees and increase loyalty of employees towards the organization.
Systems theory refers to interdisciplinary study of the systems in an organization. System can
be said to be a cohesive conglomeration of the interrelated parts. The changing of one part in
a system will have an effect on other parts along with that of the whole system. There are
systems which are self-learning, positive growth would depend on whether system would be
adjusted to environment.
There is an inter-relation in between an organization and the environment and it is
important that organizations should adapt themselves to changes taking place in environment
that can help them in succeeding in the long run (Skinner and Stewart 2017). The systems
theory can help in discovering dynamics of the system that can be applied to a system for the
purpose of effective performance. The systems theory can be applied to the problem that

6ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
Marrybrown is facing as one aspect of organizational behaviour has an effect on other aspects
within an organization. The employees at Marrybrown were not being able to perform
effectively owing to increasing pressure that management was creating on employees. The
managers in company were not able to provide proper orientation along with training that was
decreasing morale of employees at Marrybrown. The lack of proper coaching was proving to
be detrimental for employees in the company (Fu and Deshpande 2014).
The career development opportunities were not provided to staff that was decreasing
performance of employees at Marrybrown. The management is instrumental in planning for
job and deciding about the competencies that would be required for performing the job. The
management was not taking any decision in relation to required standard of performance that
was causing confusion among workers in Marrybrown. The performance management in
organization was not properly organized that was acting as barrier in path of development of
both employees along with organization. The need of the training should be found out by the
management that can help them in guiding employees of organization. The performance of
people working were not measured that was discouraging them within workplace.
Performance feedback can help in measuring performance of employees (De Gieter and
Hofmans 2015). It can be said that exists link between management and employee
performance as the management can play an important role in providing guidance to
employees. The performance feedback can help the employees in conducting the coaching
session that can be of help for employees of organization.
The management can suggest ways that can improve performance of the workers at
Marrybrown. Performance Feedback can help the employees in understanding the difficulties
that employees are facing in Marrybrown. The top management at Marrybrown should design
the compensation and the reward system in a manner that can increase output of employees
of company (Hafeez 2018). The incentives in the company should be designed on the basis of

7ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
output that can help in increasing efficiency of performance of employees in Marrybrown.
The employees in organization who perform effectively should be provided with appreciation
letter and rewards. The top management in Marrybrown should be able to foster good
working environment that can improve performance pertaining to employees of Marrybrown.
Implications for Organization
Human resource development component should be properly realized that can help in
maximising performance of employees in Marrybrown. The workers in Marrybrown were not
provided with proper training that was having a severe impact on employee performance
within Marrybrown. The challenges of the leaders of the company can be removed by
providing them with requisite training. The employees did not have sufficient knowledge that
was affecting their work in company. The employees did not have understanding of policies
of company and the employees of Marrybrown would be strengthened in the event of
knowing about the procedures of company. It can pave the way for increasing job satisfaction
that employees face at work that can cause improvement in work of employees in
Marrybrown. The lack of the resources in the company was a dominant factor that was
proving to be detrimental for functioning of organization (Sousa and Tan 2015). Poor
performance led to negative consequences for organization along with its members. The poor
performance was not addressed immediately that created long term effect for Marrybrown.
Poor performance have led to unfixable situation that made the clients lose confidence. The
bad performance of employees tarnished image of company and it made the organization
unruly (Biron and Eshed 2017). The employees of organization were demotivated that acted
like a hindrance in path of development of organization. Poor performance was demoralizing
morale of members that was creating negative repercussion on organization.
Communication can help members of organization for understanding roles along with
responsibilities. The instructions should be given in a clear manner in Marrybrown that can

8ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
help employees in understanding responsibilities. Instructions should be given clearly to
employees of Marrybrown that can help in preventing confusion in organization. The lack of
building of trust was creating bad relationship in between management and employees of
organization. Motivation is an intervention that can help in maximising performance of
employees in an organization (Petersen, Laumann and Jakobsen 2018). The workers of
Marrybrown were not being provided with the right amount of motivation that was leading to
ineffective performance in Marrybrown. The role ambiguity will hamper the performance of
employees in Marrybrown. The pressure related to performance will increase in the event of
the employees not getting proper amount of support from supervisors and management. Lack
of support that the employees of Marrybrown faced was harming their potential. Role conflict
was occurring at Marrybrown since the employees were not properly informed about their job
responsibilities. Confusion that employees were facing regarding their job duties was having
bad impact on their job performance. There is a lot of competition among fast food
companies in Malaysia and the poor employee performance would cause the company to
incur loss that would harm their reputation in market (Osibanjo et al. 2018). They would not
be able to make profit in competitive market of Malaysia that would make it difficult for
company for surviving in competitive market of Malaysia.
Recommendations
The performance of employees can be increased by clearly communicating the
expectations to the workers. This can help the employees in clearly knowing about the
responsibilities that can help them in performing their work diligently in the organization.
Social networking tools can help in the aspect of team communication that can increase
efficiency level of employees in organization. The employees at marrybrown should be given
tasks on the basis of their strengths and capabilities (Bin 2015). The employees should have
regular appraisals that can help them in understanding their weakness so that they can

9ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
improve in their weak areas. The employees should be provided with the opportunity to
review various aspects like work environment, salary and the benefits that can help the
employees in feeling that they are an integral part of the organization. The right technology
platforms should be implemented in organization that can help in driving performance of
employees (Alola et al. 2019).
Delegation should be carried out in proper manner at Marrybrown that can help them
in performing tasks well. Proper responsibility meted out to employees of Marrybrown can
help them in gaining skills that can maximise performance of employees at Marrybrown.
Behavioural styles of employees at Marrybrown should be known that can that can help in
maximising performance of employees in organization. The individual needs of the
employees should be taken into account while rewarding them. The workers at Marrybrown
should be recognized for the job that can increase productivity of employees. Continued
employee development should be focussed on at Marrybrown that can improve the efficiency
of employees in the company. The employee development at Marrybrown can be supported
with the help of workshops, seminars and mentoring that can sharpen the skills and the
abilities of Marrybrown (Sousa and Tan 2015). These opportunities should be provided at
Marrybrown that can help the employees in learning additional skills that can improve their
productivity in organization. The leaders in Marrybrown should listen to the suggestion of the
employees that can pave the path for effective employee performance. Listening to the
concern of other people help in the creation of effective work environment that can lead to
improvements in employee performance.
Conclusion
Organizational Behaviour is indicative of human behaviour within the organizational
setting. Organizational Behaviour plays the role of interface between the organization and
that of human behaviour. Organizational behaviour issue was created in Marrybrown owing

10ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
to ineffective performance of the employees. The company had to suffer from losses because
the employees were not carrying out their responsibility in an efficient manner. An
organisation can get advantage over competitors by the utilization of manpower that can help
them in creating a distinct position in marketplace. The organization was not able to expand
because the employees were working in a poor manner in the organization. Lack of the factor
of ability on the part of employees was leading to bad performance of employees in
organization. Poor performance in relation to workers was causing the employees to work in
inappropriate manner. Proper training was not provided to workers of Marrybrown that was
having a detrimental effect on employee performance at Marrybrown. The leaders in
Marrybrown should provide training that can help in removing challenges for managers of
Marrybrown. Insufficient knowledge of employees was having effect on work at
Marrybrown. The expectation should be clearly set out to employees that can help the
employees in dissolving their responsibilities in company. Social networking tools can help
Marrybrown in the aspect of communication that can increase efficiency of the employees.
Leaders of Marrybrown should take into consideration employee suggestion that can help in
the running of company. The problems that people face within Marrybrown should be
listened to that can augment performance level of employees.

11ORGANIZATIONAL BEHAVIOUR IN MARRYBROWN
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