Organisational Behaviour Project: Thames Valley Case Study

This project is a case study analysis of organisational behaviour within the Thames Valley building society. The report identifies key issues, including difficulties in team cohesion due to diverse personalities, poor communication and feedback, and failures in developing key competencies among employees. The project explores relevant organisational behaviour theories such as Taylor's scientific theory, human relation management theories, and McGregor's Theory X and Y to address the identified problems. The recommendations include the importance of establishing and communicating meaningful values, effective communication, and the need for managers to make tough decisions to improve working conditions. The report emphasizes the significance of fostering a positive work environment and improving overall organisational performance.

Organisational behaviour
project case

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Organisational behaviour issues..................................................................................................3
Organisational behaviour theories...............................................................................................4
Recommendations........................................................................................................................5
REFERENCES................................................................................................................................6
Books and Journals......................................................................................................................6

INTRODUCTION
Organisational behaviour is the study of the performance and actions of the individuals
working in an organisation. It determines the behaviour at the workplace and its influence on the
working conditions of the employees (Nuckcheddy, 2018). This report determines the key issues
faced in the organisational behaviour at Thames Valley building society. There are some theories
stated relevant to the issues along with some recommendations to improve the situations.
MAIN BODY
Organisational behaviour issues
The working of a business comes with many challenges both internally and externally.
Some of these problems are related to the organisational behaviour of the employees working
within the organisation. Branch manager Mary Rogers and the senior branch assistant Jane
Taylor are undergoing with certain organisational behavioural issues:
Difficulty bending in with multiple personalities and work as a unified team: This is
a very critical challenge as there are so many individuals working n the company and each of
them has a wide range of personalities and come from diverse background, having different
views and opinions and managing the together can be a tough challenge for the manger. This
problem creates a different set of issues as well as raises some opportunities (Wood, and et.al.,
2019). If the manger is able to get their team together and let them be supportive to achieve a
common goal then it can result in producing amazing results, good take on requirements of
customers and have a competitive advantage. But if the manger fails to do so then, refuse to
collaborate, lack the entrepreneurial mindset then it can lead to under production in the
organisation. Here in this case, the working condition and mindset of Jane and Tony are not
aligning which is creating so many problems including affecting both of theirs performance.
Poor communication and feedback: In an organisation people either use their power to
avoid any form of confrontation with others and make them accountable for their own mistakes
or they use any opportunity to take people out of the organisation and belittle them by destroying
their spirits. The main problem comes with not being completely honest and constructive. Not
having an open conversation about the practices, methods and behaviour of the employees is yet
another main issue which becomes a problem when neglected. Without the culture of being open,
giving feedbacks and nurturing the individuals working for the company, there will be a lot of

struggle to grow. Many members of the team try to bully or mess with someone by trying to
guess what they want and what their needs are. In this case, Tony is clearly trying to bully Jane
and not taking the feedbacks as the use of constructive criticism. This is an example of team
members having a failure in communication and constructive explanatory talks. This issue must
be resolved to make the team always be motivated in their work.
Failure in developing key competencies and behaviours: Individuals work with
complete hard work and good intentions but even with their talent and expertise, mangers fail to
develop high performance in the organisation. Among all the employees, there will be some or
may who will lack in some area or have some leadership weakness. Many leader and manger can
spot out behavioural deficiencies but they might not identify defects in their leadership style.
Employees are afraid to confront the manager about the problem and their tricky style of
working. Managing a team demand for processing complex set of tasks which requires a unique
mix of skills. Managers are supposed to use strengths and search for the ways to identify and
rectify the lack in their own performance gap. This will help in improving their behaviour and
making them a better leader. Managers like Mary Rogers must continuously raise their game and
be more aware of the working conditions while finding opportunities for personal growth and
improvement.
Organisational behaviour theories
Organisational behaviour theories are collectively used to address people and improve
management roles which can help in implementing business strategies to gain more efficiency,
motivate employees and increase the profits. Some of these theories relevant to the issues
addressed in the Thames valley building society are:
Taylor scientific theory: This theory believes that to encourage employees to work hard
and give their best is the way to produce efficient way of boosting productivity and making full
use of available resources. It said that the business run effective if the jobs are divided into
simple tasks and the managers are well through with the idea of working together rather than
working against each other.
Human relation management theories: This theory focused on how different ways of
social interaction between employees as well as the mangers can influence the success of the
business (Adams, 2018). It highlights the importance of companies into putting some personal

investment in their employees. It helps in achieving an effectively performing individuals within
the organisation when they are rewarded for their success and use of skills. This theory is
important to maintain the morale of the company and its employees high.
McGregor’s Theory X and Y: This theory is for boosting the staff motivation and
building a team culture. He divided the managers into two categories X and Y. The X category
mangers put their employees in negative light and force them to work hard. Y category managers
on the other hand believe the employees are keen to work. They offer the employee chance to
develop and trust them. Y mangers produce better results than X managers as they make more
positive team to boost the morale of employees in better work place.
Recommendations
The company is going through many issues related to the organisational behaviour of the
employees under the manger Mary Roger. Values are very important for everyone n the
organisation and it is important for all to understand its importance. Creating and communicating
meaningful values will help the company understand the expected and reduces the effects of
uncertainty (Salas-Vallina, Alegre, and Fernandez, 2017). It will create a better valued person as
an employee who will respect each member. Manger like Mary should be able to have tough
conversations and make tough decisions which will lead to betterment of the working condition
in the company. Lastly, the entire employee including Mary must try to follow an effective
communication within the company. It includes having proper listening skills to learn the
perspectives of others and understand what they feel.

REFERENCES
Books and Journals
Adams, D., 2018. Mastering theories of educational leadership and management. University of
Malaya Press.
Nuckcheddy, A., 2018. The effect of personality on motivation and organisational
behaviour. Psychology and Behavioral Science International Journal, 9(2), pp.001-005.
Salas-Vallina, A., Alegre, J. and Fernandez, R., 2017. Happiness at work and organisational
citizenship behaviour. International Journal of Manpower.
Wood, and et.al., 2019. Organisational behaviour: Core concepts and applications. John Wiley &
Sons Australia, Ltd..