Organisational Behaviour Report: Culture, Motivation and Success

This report examines the organisational behaviour of Marks and Spencer, focusing on its organizational culture and its impact on employee motivation and overall effectiveness. The report utilizes Handy's cultural model to analyze the company's power, task, role, and person cultures, highlighting how these aspects contribute to a positive working environment and improved employee satisfaction. It explores how the company's culture enhances communication, work efficiency, and the overall working environment. The report further evaluates how Marks and Spencer can leverage its culture to further enhance its success, providing insights into the importance of organizational culture in achieving business objectives. The report includes an introduction, discussion of the theoretical model, analysis of how culture improves effectiveness, and an evaluation of culture's role in employee motivation.

Organisational Behaviour
Table of Contents

INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
Theoretical model for organisation culture........................................................................................3
Culture improve organisation effectiveness.......................................................................................5
INTRODUCTION
Organisation behaviour is defined as the behaviour of the human being associated
with the organisation. This report is based on the case study of Marks and Spencer in respect

to its organisation behaviour practices. The organisation is associated with the retail sector.
Company is engaged selling high quality clothing, home products and food products.
Company initiated its business in the year 1884. Headquarter of the company is located in
London, United Kingdom. This project would emphasis over the organisation behaviour in
respect to the Marks and Spencer Company. Henceforth, report will emphasis over theoretical
model associated with the culture of organisation. How culture of company could improve
the effectiveness of the culture of organisational work place. Different theories associated
with the motivation of employee at work place would also define in this project. Role of
culture and employee motivation would discuss briefly in this project. Furthermore, this
project would discuss how culture of company can enhances the overall success of the
organisation.
MAIN BODY
Theoretical model for organisation culture
Culture is defined as the culture of the company. Handy cultural model would
specifically project how effective the culture of Marks and Spencer Company.
Handy cultural model
In the Marks and Spencer Company overall culture of company is segregated into
various types that are projected as power culture, task culture, role culture and person culture.
All these four different types of culture allow the organisation to achieve the best level of
working environment by enhancing the overall culture of company.
Power culture: Power culture is about to allocate specific power to all employees part of the
organisation. This is about to allocate specific power to employee part of the organisation. On
the basis of the designated position hold by an employee in the company different powers are
allocated to such individual employee in organisation. This involve decision making power
and several others powers. This is a key cultural area associated with the organisation. This
allows the organisation to achieve the best level of work efficiencies in the organisation. The
department head at the Marks and Spencer Company hold all the supreme power associated
with such specific department in company. This is a key area associated with the designated
position at the company. All possible powers are allocated to the employees of company so

that they can meet all different roles and responsibilities associated with such specific
designated position role in company.
Task culture: Task culture is another cultural aspect of the Marks and Spencer Company.
Every operation in the company is associated with different teams that can meet up all the
responsibilities associated with the specific designated position role in company. All teams
associated with the operation structure at the Marks and Spencer Company hold different
responsibilities that can match up with the different areas of the functional activity of
company. Each team try to cope up with different roles and responsibilities associated with
the organisation. These teams get all the power to take important operational decision that
can best support such organisation to achieve all different operational objectives. Task culture
is another key dimension associated with the organisation culture of Marks and Spencer
Company.
Role culture: Role culture is another crucial aspect associated with the Marks and Spencer
Company. In this aspect every human resource part of the organisation get a specific role in
the organisation structure of company on the basis of the skill and knowledge such individual
hold in organisation. All roles associated with the organisation hierarchy of company are
segregated into all the human resources part of the organisation. This is a key aspect of the
culture of the Marks and Spencer Company. Role culture is a crucial functional area of the
company. On the basis of the individual capacity and potential of employee they get the
specific role in the organisation. Role culture is a specific cultural aspect associated with the
marks and Spencer company that allow the company to manage all its different areas of
operations and functions in the best way possible. This cultural aspect of the company could
support the organisation in fulfilling the requirements associated with every designated
position hold by company.
Person culture: Person culture is another key cultural aspect associated with the Marks and
Spencer Company. This involves giving proper respect to every employee associated with the
organisation. This cultural aspect supports the company in achieving the best level of
employee satisfaction in the organisation. This cultural aspect of company allows and drives
the company to give proper respect and treatment to every employee part of the organisation.
Person culture is one of the key cultural aspects associated with the Marks and Spencer
Company which has supported the organisation to achieve the best level of working
environment at work places.

The above mentioned points project different elements associated with the culture of
the Marks and Spencer Company. Organisation culture is a critical aspect of the company.
Culture improve organisation effectiveness
Organisation culture is among the key area associated with the company. Following
are the points denote the improved effectiveness of the organisation due to the culture of
company.
Improve employee satisfaction: Organisation culture support the organisation to improve
the overall satisfaction of company’s employees. This is a key strength of organisation that
has guided the Marks and Spencer Company to enhance and boost the employee satisfaction
rate at organisation. Proper culture of organisation always supports the employees of
company to achieve the best level of work efficiencies possible at the organisation. This
played a significant role and contributed massively in context that it could support the
organisation and management for achieving the best level of employee satisfaction rate at the
organisation. Employee satisfaction further improve the employee sustainability at work
place as employee do not leave the organisation due to the attachment and better treatment at
work place even if the other organisation offer better salaries to the employee.
Improve work efficiency: Organisation culture improves the overall work efficiency of the
organisation. This has created a better system at the Marks and Spencer Company which
could allowed the company to enhance and boost the overall work efficiencies of the
company. This is a key positive aspect associated with the organisation as it allow company
to achieve the best level of work efficiencies due to immense support of company’s employee
base.
Improve working culture: Organisation culture also put a huge impact over work culture of
the organisation. Effective organisation culture directly improved the communication
between organisation and employees. This play the critical role in company for the
organisation and management that they get to communicate more properly with the
employees of company in respect to working abilities and different other areas that contribute
in the overall development of the capabilities and skills of human resources associated with
the organisation.
Improve communication: Organisation culture play an important role in improving the
communication between management and employees part of the Marks and Spencer

Company. Employee get the proper support in the Marks and Spence Company about
communicating with the higher authorities and management in the organisation about any
issue they face or any problem they are associated with against the working approaches. All
these aspect improve the overall communication between management and employees part of
the Marks and Spencer Company.
The above mentioned points project different aspects associated with the effective
culture of organisation.