Analysing Organisational Behaviour and Practice: Screwfix Report

This report delves into the intricacies of organisational behaviour and its practical application, using the Screwfix company as a case study. The analysis explores how organisational behaviour impacts profitability, productivity, and employee satisfaction. The report examines key theories such as Schein's three levels of organisational culture (artifacts, espoused values, and underlying assumptions) and Handy's cultural theory (task, person, power, and role). It highlights the importance of creating a healthy and safe working environment and discusses how businesses can utilize these theories to gain a competitive advantage in the market. The report emphasizes the need for effective communication, understanding employee values, and managing priorities to achieve organisational goals and meet customer demands. It stresses the significance of employee roles, responsibilities, and the importance of providing employees with the right tasks to enhance their satisfaction and performance. The report also underscores the necessity of addressing workplace issues promptly to maintain a positive working environment and achieve business objectives.

ORGANISATIONAL
BEHAVIOUR AND
PRACTICE

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Organization theory analyse behaviour and practice of an organization.....................................3
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Organization behaviour is going to make the organization have higher profitability and
productivity in the organization which is a very important factor for the company. There is going
to be higher satisfaction and innovation which is going to be encouraged in an organization
where there is good organizational behaviour which is being followed. Screw fix belongs from
the home improvement, kitchen & bathroom industry and the founder of the company is Jon
Goddard-Watts. The company is having revenue of 1,671 million as of 2019 and there are more
than 8,804 employees working in the company which is increasing on a high rate. The report is
going to discuss the theories and practices in the organization to maintain the balance of
behaviour of the workforce which is going to help the company be able to operate effectively in
the market which is a very important factor for the organization to have to gain competitive
advantage.
MAIN BODY
Organization theory analyse behaviour and practice of an organization
Businesses in the market must make sure that the satisfaction level and job performance
of the workforce is present in the organisation so that there are more achievements which the
company can have. To make the working environment healthier and safer for the workforce there
has to be a good maintenance of organisational behaviour which would be present to make sure
that all the employees are comfortable in the organisation. There are a lot of theories which can
be used by Screwfix in order to gain competitive advantage in the market. That report further is
going to discuss the two theories which are given by Handy’s and Schein (Prothero, 2017). Both
the theories discuss the organisational behaviour pattern which is present and with help the
organisation is able to analyse and make the right decisions. There has to be a systematic manner
to be able to achieve the targets and goals which the organisation has in order to make the
company gain a competitive advantage as well as higher profit margins. The competition in the
market is increasing which needs to be maintained so that the company will be able to operate
effectively in the market which is a very important factor. Customers shift from one organization
to another very quickly therefore it is very important that Screwfix is having a strong workforce

in the company in order to be able to match the standards and demands of the customers which is
rising (Gupta, Boland and Aron, 2017).
Schein Theory
Schein’s theory has divided this theory into three levels So that there is a better
understanding for the organisation to be able to plan their further decisions accordingly. This
theory is a very simple method which the organisation can understand and be able to make sure
that all the individuals collectively are having a growth in their performance. It is very important
that all the employees are feeling comfortable and accepted in the organisation. There are
different beliefs and values which all the employees have which needs to be understood and
maintained by the organisation in order to make sure that the company is having a higher
competitive advantage (Edgar Schein’s Model of Organizational Culture, 2020). The further
report would be discussing the three levels which the author has given in his theory. This theory
is going to help the company be able to have higher operations and productivity to be able to
have higher profit margins since the company will be able to work in one direction which is a
very essential factor for the organization to have in the market.
 Artifacts
The language which is being used in the organisation is going to give away the culture which
the company is following which has to match the employees. There have to be good
communication which needs to be present and that can only take place when there is a common
language which is being observed in the company to make sure that all the employees are
following that making the company has a higher functioning. The technology is also a part of the
culture and would shape the values and morals of the employees. Right material and knowledge
has to be used in the organisation to make sure that there are higher operations which are being
taken in the organisation (Pradhan, Jena and Panigrahy, 2020). There are a lot of mistakes which
can take place in Screwfix company but they need to be solved on time so that there is going to
be a maintained working environment which would be present. Breaching of any rules and
regulations of the organisation would impact the profitability of the company therefore there
have to be right actions taken and making sure that all the employees are following the
regulations of the organisation. Artifacts are visible which does not mean that they are going to

be understood easily by everyone and they can be confusing in a lot of situations but it is very
important for the culture to be shaped in the organisation making the company have a higher
branding for them. To avoid any mishaps to take place in the company there has to be a good
balance which is required (Thuesen, 2018). The interiors and exteriors which is the architecture
of the place is also going to make the culture of the organisation be impacted but still the
company will have to make sure that the employees are satisfied and giving in their personal
best.
 Espoused values
There has to be a common ground which needs to be present for all the employees so that the
values are going to remain the same which would help the employees to be able to be sharing
opinions. All the employees should be working on one opinion which is present would make the
level of culture increase making the organisation be able to have a higher Positive behaviour.
There are a lot of conflicts which are going to rise in the organisation since all the employees
belong from different backgrounds but there has to be good communication which can make this
problem be solved (Morrow and et.al., 2017). Screwfix has been able to make sure that this
factor is being maintained and the pattern of value which is observed in the company is being
worked upon making the organisation have a higher branding for them in the market and be able
to gain a competitive advantage. The company needs to manage their priorities will be able to
have a good sense of direction which would be present in the organisation. The behaviour of the
employees in the company is going to impact on the performance and that may not match the
demand of the customers which is present in the market. It is very important for the company to
make the right decisions at the right time in order to make the targets and goals of the
organisation be achieved making the situation of the organisation improve in the market so that
the company will be able to expand themselves globally.
 Underlying assumption
Assumption is a kind of a belief which is not challenged since it is taken for granted always
by the employees of the organisation. Employees are not sure about the boundaries an intimacy
which they are supposed to have in screw fix which is impacting the performance level of the
organisation in the market. It is the human nature of not understanding the right and wrong

therefore the leaders have to make sure that there is perfection in the work which is being done in
the organisation (Yu, Garcia-Lorenzo and Kourti, 2017). There has to be a good balance between
the personal and professional life after employees so that they can understand the importance of
both making the relationship with the company and with their private life higher and the
satisfaction level is going to improve. Screwfix is not being able to make the right decisions for
the employees which can impact though performance level of the organisation in the market. The
roles and responsibilities of all the employees will have to be distributed equally and
participation of all the employees needs to be present in the tasks which are present in the
organisation making sure that there is going to be a healthier environment an acceptance of all
the employees in the task and this would result in a higher performance (Goldhill, 2018). The
truth about the organisation must be provided to the employees and there has to be no
assumptions which the employees have to have for the company which can impact the
performance level and the discovery of the truth should not be done by the employees on their
own because that can make the company have a higher retention level of employees which is not
good for the operations which the company is having in the market to fulfil the demands of the
customers.
Charles Handy’s cultural theory
Handy has also given a theory for the businesses to adapt to so that the companies in the
market will be able to have a better workforce in the company. The company when used these
factors are going to have a higher portfolio and performance for themselves in the market which
is a very important factor for the company to have in the market. There has to be good sense of
direction which is required in the company before this theory is got into action which is a very
important factor for the organization to have so that the organization will be able to operate
effectively in the market as well (McClelland, 2020). This theory is also going to help the
employees to be motivated so that they would be able to give in their best in the organization as
well which is going to make the company be able to achieve the targets and goals which are
present in the market. This model is having four kinds of culture stages which are present in the
organization which are role, person, power and task which are going to be discussed in the
further report as well. The functioning and operations of the organization needs to be well
maintained in the company so that the organization will be able to operate effectively which is

going to be impressive for the portfolio and brand value in the market (Debono, Robertson and
Travaglia, 2019).
 Task
It is very important to make sure that all the employees are being given the right tasks
according to their knowledge and skill which is going to impact the satisfaction level of the
workforce. That has to be right treatment which all the employees are and should be provided
within Screwfix. There are a lot of policies and procedures which are being followed for the
amount which the employees are getting according to the tasks which are in hand of them. There
is a lot of effort which the employees of screw fix are putting in the organisation and using the
maximum experience and knowledge which they have gained in the market. The employees must
also share their experience with the other employees so that there is no one feeling superior and
having more power while the task is being performed. There are a lot of tasks which are present
in Screwfix so that the company will be able to gain the competitive advantage and the loyalty of
the customers in the organization as well (Liubertė, 2018). The problems must be solved in the
organisation from time to time because a small issue can become a bigger issue in the future and
that is going to impact the performance level and make the task not be completed on time. That
has to be a common interest of all the employees to make sure that the targets of the organisation
are being matched and the tasks are being achieved on time. that has to be a good teamwork for
the organisation to be able to achieve their target making the organisation have a higher brand
reputation in the market and be able to globalise themselves and help in expanding the
organisation as well in developing countries which is a great opportunity for Screwfix (Odor,
2018).
 Person
There are a lot of individuals which would feel superior in an organisation and that is not the
right way of making the working environment be healthy. All the employees including the
managers and leaders should be treated equally. There has to be a good transparency which
needs to be provided by the managers and leaders to the employees so that they can all work
towards the same goal. It is observed that the employees are not loyal to the organisation but to
the salary which is being provided to them therefore it is very essential for the company to

maintain this factor. the culture of the employees are also going to make a lot of difference in the
performance level of the organisation therefore the decisions should be made according to the
people of the company (England, 2020). Employees are the backbone of the organisation which
is exactly why they must be provided with the right facilities and treatment in the company to
make sure that they are maintaining the standards and reputation of the organisation. The
organisation must not focus only on cost friendly employees but also make sure that all the
employees are getting what they expect out of the company which is going to make the
performance level of the organisation higher. The loyalty of the employees is also going to be
present when they are being awarded for the right work and fashion which this show in the work
which is being allotted to them.
 Power
The power in the organisation would be present in the hands of few authorities which can
make the other employees be demotivated. All the employees in Screwfix are given this
opportunity off gaining authority in the organisation when they have achieved their task
effectively. Promotions are being given to the employees in Screwfix to be able to maintain and
respect the authorities which are there in the organisation. Responsibilities need to be delegated
to all the employees therefore authorities are present to ensure that they are being able to have
the right communication and take the best out of the employees which is present in the company.
The authorities are given to people or individual who are experienced and are having a expertise
in their field which would result in higher outcomes as well. There are a lot of changes which are
coming in the market and have to be adapted in Screwfix to make sure that the company is
having a good standard and reputation for themselves in the market which is made sure by the
authorities of the organisation that these factors are being maintained and observed effectively
from time to time for higher outcomes (McCormick and Wollmering, 2017). The major decisions
in the organisation are made by these authorities whom I didn’t bother but it is very important for
them to understand the employees which are working under them to be able to make the right
decisions which are being adopted by everyone in the company. The ideas are shared by these
authorities with the employees in Screwfix so that they can be discussed and later on
implemented by the superior authorities who have to be strictly followed since they have been
accepted by everyone.

 Role
All the employees in the organisation need to know their participation which is required by
the company in the task which is present. There are a lot of innovations which are taking place in
Screwfix but without having the right communication the Department will not be able to have
higher productivity. The authorities which are present in the company will have to make sure that
they are distributing the work effectively and according to the knowledge which they have in the
organisation to make sure that they are putting in their personal best. There are a lot of duties
which are present in Screwfix but since the company is having a reputation for their products and
services which they deal in therefore it is very essential to give the right employee, the right
work in the organisation (Karanika-Murray and Oeij, 2017). All the individuals are accountable
for the work which is taking place in the organisation but they need to know their responsibilities
in all the tasks to make sure that they are being able to put in the best for the organisation to be
able to achieve their targets and goals. The competition in the market is increasing therefore the
employees will also have to start putting in their best and make sure the right decisions an
methods are being used in the company for their benefit making the working environment more
healthier and safer for themselves. They have to be right skilled and knowledgeable employees
who need to be hired in screw fix in order to make sure that the roles and distribution of work is
being done effectively in the company making the company have higher profit margins.
CONCLUSION
From the above report it can be concluded that the businesses in the market must make
sure that they are having a strong internal functioning and productivity so that the demands of the
customers can be matched. It is very important for the company to be able to match the standards
and reputation which the organization has set for them in the market. Employees are the
backbone of the organization therefore it is very important for the company to be able to operate
effectively in the market which is going to make the company have higher functioning. The
competition in the market is increasing and so is the demand for products and services in the
market which needs to be maintained so that the company will be able to gain the trust and

loyalty of the customers which are present in the market. There are a lot of factors which have to
be considered for the company to be able to operate effectively in the market.

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